customer service associate / cashier

sports writer

book manager

site agent

field technician

William Hill

compared to most of the other bookmakers william hill fares ok, the nature of the industry has many instrinsic negatives. work/life balance is very bad. you will often have to work many late nights and weekends and due to the high staff turnover and sickness levels you are often working lots of overtime or working for long periods on your own. the main problem with william hill is their failure to deal with antisocial behaviour and abuse from customers which is pretty much a daily problem. There is very much a box ticking culture within the company and as long as each management position can tick their box and satisfy their immediate manager then that is their primary focus. communication is a huge problem within the company and has been rated the top problem in the company employee survey every year i was with the company. The salary is average for the industry and is ok considering that depending on which shop you are in you may not have to do much at all for long periods. This is a big problem within the company as shops used to be graded on productivity but arent anymore, meaning that you can be working your backside off every day and get paid the same as the shop a few miles away who are pretty much empty all day. this removes any incentive for a lot of people to work productively unless they are trying to progress to management, and the bonus scheme offers negligible amounts and is hard to achieve. There is opportunity for progression at william hill but the company is very political and gossipy, you have to be in with the right people. The industry as a whole has a lot of negative problems with antisocial behaviour and problem gambling topping the list and as with many places on the high street the industry is gradually transitioning to online so the long term job stability has poor prospects.

Worked for William Hill in Las Vegas for several years. PERMANENTLY LAID OFF due to Covid-19 on March 20, 2019. This is relevant to future hopeful employees because the CEO felt it necessary to go to several news sources after the permanent layoffs were completed and state how he feels so bad for those laid off, all layoffs are temporary and he was establishing a fund to help people by donating his salary (a simple internet search can verify these statements). Perhaps some of that was true but the status of layoffs was a blatant lie so as a potential employee consider the fact that if someone is readily volunteering themselves to lie to the general public and media, what else will they lie to you about as an employee? When I started the company was an decent enough place to work. Over time, it became a negative environment. Several seemingly hard working employees were replaced by people who like to brag about themselves and belittle others (all while not getting much work done). There is extreme favoritism at every level and the pay is significantly lower than industry standards while the benefits are rather expensive. You will learn the basics of the gaming industry working for this company so it is good for someone trying to get a foot in at a sports betting company but that is about the only benefit to working here that I can currently think of. 

I have been at William Hills Bookmakers for over 3 years and in that time I have been apart of a great and in depth learning program to discover and further a different range of skills. Most notable are; Sales, time management, the need to improve a business and work towards results, to work well within a team while still being able to take control and to constructively handle high pressured situations involving conflicting customer attitudes and high stakes.

A typical day for me would be a 12-6 hour shift and work under the Manager or Duty Manager of the day.  

At least once or twice a week I would be Duty Manage of the shop and do a 8.45am-10.15pm day. Here I learned the importance of people skills and man management in regards of employee and customer. These days I learnt how to run the shop. In terms of; cash control, making sure daily targets are hit, health and safety within a work place, shop efficiency and keeping to legal obligations set by government law. Abiding to these were the most enjoyable part of my job as I always felt a sense of involvement, job satisfaction and trust within a company.

The hardest part of working for William Hills would be dealing with different levels of customer distress. Sometimes it could be very difficult to manage the shop when dealing with customers and employee safety while still maintaning a professional and safe environment.

After receiving an email and attending a company meeting where employees voiced concerns about the business, we were directed not to worry and were provided a false sense of security. The very next day 70% of the employees were laid off and or placed on furlough. During another team meeting a week later, employees still working asked if any additional lay offs or furloughs were going to take place. The CEO's response was "No, we did them all at once" a few days later another large percent of the company was laid off or placed on furlough. That was more than 600 employees, Those employees whom were "laid off" were not able to receive any contributions the CEO and other employees placed in a William Hill USA Foundation for those out of work. Only those whom were furlough. While "positions were eliminated due to company restructure" I found there are still "friends" of the CEO and others who remain in the "Good Ol'e Boys Club" and are being protected there. I believe I was discriminated against, harassed and threatened. I requested the Director of Human Resources conduct a full investigation and also review the cameras placed all around the office. They claimed no such action accrued and were unable to locate any evidence. No follow up was every conducted. This company keeps "things off the record" and has a very bad reputation of having the Good Ol'e Boys Club" reputation. Ask any former employee and they'll confirm this culture at William Hill.

I worked for 2 years and it was the worst time ever. Their training is a joke. The bpm for area 7 is a joke. Useless never passes information to you. Never see her. Never replies to emails or anything.
Most of the shifts you work you will be alone working.
They promise you the earth when you start.
If you make a mistake they will be on you like a ton of bricks.
No real recognition.
If you are a cashier you will be doing the job of a manager but you do get the pay of the manager but you wont get the manager's bonus just the cashier bonus for your contracted hours only.
You are always expected to work extra hours and if you say no you will be asked again and again until you say yes.
The majority of the customers are good decent people.
The company always want you to promote and try and get people to gamble more. Even though they tell you that they promote responsible gambling. Not true.
And if you have an opinion that is not what they like you are not allowed to put it on the company internet as a negative opinion must be spoken about privately and not publicly.

I left the company in 2020. The work atmosphere was toxic at that time, but that could've changed since then.  The pay was low, but I've heard that the pay rate has increased significantly in 2021.  The HR department was great and they helped me when I was dealing with issues at home... but the managers tended to be very critical and expected over and beyond what any single person could realistically complete in their time-frames.
Overtime was available, when they needed things done, but strictly forbidden especially during the pandemic... whith was again, unrealistic due to only one or two people working in the building and the others were furloughed. The benefits were ok... but couldve been a lot better.  Bonuses were nice, but how they treated people made the job not worth it.  When I worked there, the value was on how much they could get out of you, not on their employees.  This job was one where i felt burnt out on so many levels.  Things could have changed since then though.  

Horrible unprofessional and toxic environment. Everyone is underpaid therefore you get what you pay for. As a result, you have terrible incompetent management as well as ticket writers. Just about anyone can get promoted here because after all, no person with a key license/ experience is going to agree to be an Assistant Manager or Manager for the low salary they were offering here (when everywhere else is paying way more).  Therefore, all of their assistant managers are first time managers with no experience prior to getting promoted. Most never should have been promoted to begin with. People with options are not working here. Most of the managers I worked with had criminal records and the whole work environment was a good old boys club where certain people could do whatever they wanted without consequence. I did not fully realize how poorly the place was run until I went to work in another sportsbook where I am now making a lot more money with a lot less stress. The fish rots from the head here and this place was truly a disaster. 

	Managing security (monitoring and spotting fraudster activity, understanding of all company security procedures and being also aware of company credit betting policy, handle all security information discreetly in line with company guidelines, cash management, safe & insert procedures, debit card payment and , banking & drawing cash on foot, payment of gaming machines tickets – validation procedures

	Business awareness – knowledge of all over the counter products

	Managing outstanding service – providing the best customer experience through a friendly interactive shop environment, hosting on the shop floor and promoting new products, offering refreshments to customers, resolving customer disputes and complaints.

	The hardest part of the job is the irregular hours and the 12 hour shifts.

	The  most enjoyable part of the job was the constant integration with the customers and the strong bond the shop team had.

What is the best part of working at the company?
The people below the Senior Leaders make this business. Sadly Senior Leaders are too invested in the rewards the business gives them to recognise what in important to colleagues and customers moving forward with a lack of decision making across the board.

What is the most stressful part about working at the company?
The reactive leadership and micro managing mentality of insecure senior leaders meant there was little autonomy to behave and grow the business in the role. Leadership was talked of but never allowed to prosper.

What is the work environment and culture like at the company?
The former positive people based culture was eroding day by day towards the end of my tenure in the business and I understand from various levels that it has only got worse since.

What is a typical day like for you at the company?
Varied and fast paced with multiple tasks to be completed and no two days the same

Started this job eager to develop and this you do very quickly not through training but through lack of choice. As soon as you get past your basic checks of about 6 weeks you are expected to manage and open and close stores and travel all over the place (within 50 mile radius). Expenses take months to recover and thats if your lucky because managers and area managers keep such poor records of where they ask you to be and change your shifts so often that often you work a day and have to argue that you were even there in the first place. If you leave they alway find a way to short your last pay. have no regard for your safety and you are left regularly on your own from start of shift to end with no one turning up to give you your lunch break. Honestly read all the reviews this company is as bad as it gets.

Top Job Titles	Average Salary
Customer service associate / cashier 1 salary reported	$13.00 per hour
Sports writer 1 salary reported	$12.00 per hour
Book manager 13 salaries reported	$15.85 per hour
Site agent 7 salaries reported	$16.29 per hour
Field technician 3 salaries reported	$37,500 per year

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