licensed practical nurse

database administrator

Willis-Knighton Health System

A typical day at work involves many, many paper charts, numerous phone calls (incoming & outgoing), writing up hospital consults and handling them properly and multiple other general office duties. Each day, pathology reports, lab reports and other medical records are received via, fax or mail. Each of these items has to be placed on top the patient's chart for the physician to sign. Charts could be found in numerous places which means it can take quite a bit of time to find each one. This office is a fast pace environment and requires stamina for a busy 8 hour day, proper time management and flexibility for change. It also consists of spending the day with co-workers that are a pleasure to work with, who can laugh, make jokes and have a genuine respect for each other. Also, a typical day would not be typical without our patients. Each one is as important as the next, however, they feel their need is priority and we handle our patients as such, to the best of our ability while taking into consideration the sense of urgency.
At Gynecologic-Oncology Associates, I have learned valuable information about women's health. Also, I have learned more patience and compassion for those in need of medical attention.
Management at this clinic is A+. Our manager trusts each of us to do our jobs correctly and efficiently without micromanaging. She is very pleasant and is a part of what makes our workplace a place that you can look forward to going to each day.
Co-workers at Gyn-Onc are also very pleasant and enjoyable to be around on a daily basis. Everyone is even tempered, shows support and professionalism with the patients as well as each other and employees at other clinics.
The hardest part of my job is multitasking. However, I am able to multitask by answering a multi-line phone and addressing the question or comment, while checking in a patient for their appointment, while collecting their co-pays, posting it and completing the check in process in our computer program. The task I enjoy least is verifying insurance online. The reason it is the least favorite part of my job is because many times, the web site is down that I use to verify it or the information on the card is different than the information online which then leads to verifying the amount paid at past visits. Can mean triple work for one result.
The most enjoyable part of my job is being able to contribute to a person's health and well being by making their lives a bit easier just going the extra mile or by even a small task that was completed on their behalf. Also, I do enjoy the computer process from adding a new patient to the system, posting monies collected for the day and posting charges when my manager asks. Lastly, I have to mention the little ole ladies that just want someone to listen and talk with them. I love the stories they tell and the how they begin their question with relevance to their situation and end up talking about something that happened 20 years ago.
Working in the public can be as demanding and taxing as it is rewarding and satisfying. As with any workplace, relationship or decision, with the bad comes the good. It is the good that keeps me where I am, healthcare.

Willis-Knighton Health System's main focus is the health and well-being of the patients they serve. Patients always come first; but their employees are a very close second. WKHS takes care of their employees with excellent benefits, incentives and employee appreciation making all of us feel like a family.
WKHS has over 100 physician clinics and all clinics follow the same policies and procedures. The patients know what to expect when going to any clinic in the system and know they will be treated very well.
I worked in two clinics in the system; a family practice office and an ENT office. Both are very busy, fast-paced work environments. Working closely, day to day with patients and their families taught me patience and humility. I also learned to manage my time well. I had to get my job done while always being available to help my employees or the patients at any time. 
A large part of my day involved billing and collections. The hardest part of that was not being able to help someone because of their financial situation. I always worked with them as much as I could or referred them to someone who might be able to help.
I enjoyed seeing a patient come in for a follow-up after treatment or surgery and feeling better, or being able to help our elderly patients afford hearing aids. 
I loved all of the people with whom I worked; doctors, nurses, supervisors, and those from other departments who I only knew by their voice on the phone. My supervisors were very supportive and always had an open-door policy if I ever needed any help.
I loved going to work every day.

Everyone was welcoming in orientation, everything seemed great  until I began working in my position. Training in position was supposed to be four weeks based on your shadowers opinion of your competency. The very first day meeting the person I was shadowing I was told about every ounce of bs in the department, the flawed management, the bullies, & ect. That wasn’t a problem but more of a red flag because two weeks later I was addressed by many people about untrue rumors going on about me, no biggie, I felt my personality and hard working would show and put everything to rest. Until week 3 when I was pulled into the office 3 times to address the rumors. The manager reassured me & told me, that drama and mess was apart of the culture of the hospital and that they’d seen it for years just to get used to it. Then collaborated with another part of management & reprimanded me based on the rumors the following day. lol to put it simply, it’s high school. If you are a hard worker with genuine intentions and interest in this field, do yourself a favor and avoid this place because even the quiet, quick learning, hard working people are targets and you will be burnt out in the first month.

Working at Willis-Knighton was a rewarding and growth-oriented experience. The facility maintained a strong focus on patient-centered, functionally relevant therapy, something I deeply value as a clinician. I had the opportunity to treat a wide range of diagnoses across short-term rehab and long-term care settings, which helped strengthen my clinical reasoning, adaptability, and treatment creativity.

Interdisciplinary collaboration was excellent. Nursing, PT, OT, and case management teams worked cohesively, with shared goals around safety, patient dignity, and discharge readiness. I felt trusted to use my clinical judgment and to advocate for what was in the patient’s best interest.

Leadership was approachable and supportive of both patient care and therapist well-being. The documentation systems were efficient, and productivity expectations were fair, not punitive or unrealistic. If you're looking for a setting that balances clinical integrity with professional support, Willis-Knighton is a solid choice.

What is the best part of working at the company?
Being able to help people live a better lift after being in the hospital and to assist patients that's at the end of their life,  live it comfortable and stress free.

What is the most stressful part about working at the company?
Making sure that the patients after being discharged get the resources, supplies, medications, and anything else needed to make their recovery a success.

What is the work environment and culture like at the company?
Great work environment, clean, all necessary items needed to  make the day work better was provided .  Most of the people were team players and I never experienced any culture differenced from the staff but some from the patients we cared for.

What is a typical day like for you at the company?
I come into the office to make sure I have all information needed for the day.  I look at my schedule for the day.  I make  contact to all patients on my schedule and set up a time for todays visit.  I go see my patients and come back to the office and chart.

There are many jobs throughout the health system and transferring to a new department is relatively simple. Most supervisors are very flexible and understand the importance of family. I have received training in multiple roles over my years with the company which has built confidence in my work performance. 
The only draw back for the company is the insurance requires you to see doctors within their health system. If you have a disease process that requires a more experienced doctor outside of the health system it is very costly. They do offer a great variety of benefits and there are also discounts to business in the area for being an employee. 

When I first started I loved it. The health insurance is good. When management changed a lot of things changed. Our old director advanced to a different position and we got someone new. I don't think he was ready for this position. He had an open door policy but whenever you would tell him about your problem he rarely ever fixed it. He had certain people that could do no wrong in his eyes but they were the biggest problem. He upheld supervisors in their wrong doing and never held them accountable for anything. Several people complained and the Director never did anything about it. That is why they lost about 19 RT's and counting.

Working here is a joke. No one appreciates what you do here. I thought positive for a long time for nothing. Departments will complain about the dumbest things. You may be perfect at your field but someone will go behind you and deliberately make a mess and don’t clean up. If you miss something really small, your selfish, self centered, rude, jealous of you, non-deserving supervisor will announce it to everyone around you that you do need to do this, while she can’t keep up with her own favorite people who plant things behind all your clean areas. If you need something from her she will not get back to you because she’s too busy making out with someone behind a trash can. 

What is the best part of working at the company?
I've only found misery working at Willis-Knighton. Lower than average pay, 4 hours, always understand, and you are harassed by your employer if you don't work yourself to death.

What is the most stressful part about working at the company?
Willis-Knighton does not care about their employees.

What is the work environment and culture like at the company?
Hostile work environment, a lot of drama and poor work ethic.

What is a typical day like for you at the company?
Horrible work experience every day due to unprofessionalism.

What is the best part of working at the company?
Good benefits and listening to the employees needs and responding 

What is the most stressful part about working at the company?
Under staffed and not enough qualified workers to fill open positions 

What is the work environment and culture like at the company?
Good and team oriented involvement in the community 

What is a typical day like for you at the company?
Greeting patients and making sure they are treated with respect and dignity making sure billing and coding is correct

Top Job Titles	Average Salary
Licensed practical nurse 1 salary reported	$35,000 per year
Database administrator 1 salary reported	$63.50 per hour

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