maintenance technician

leasing professional

maintenance supervisor

assistant property manager

property manager

Willow Bridge Property Company

I will start off by saying, that I worked for Lincoln for almost 2 years. Within that 2 years I worked at a couple different communities in that area. I was promoted, I was selected to help train new hires in their role on multiple occasions. However, during my time I had a couple red flags that should have sent me packing. Let me explain by each community that I worked at with their differences, that will help explain why I am writing this. I was hired at a community that helped serve multiple buildings within the city. When I was hired I was told it the office was fully staffed, when I started it was not. Which is fine, I had been in property management for many years and am pretty good at picking up the slack when the office is short staffed. There were 3 people in our office, managing 4 buildings, a property manager, an assistant manager and me the leasing professional. However, the weekends were split mostly between me and the property manager, the assistant would never work a weekend. Another leasing professional was hired about 2 months I had started. Everything was fine until I realized she was having me do all her work. I was responding to all leads, answering the phone 99% of the time and doing all the work. After about working for 6 months we were preparing for an audit on the files. Now, our team was all fairly new to Lincoln, in Lincoln terms we were not Lincolnized, which means we would not pass our audit because none of us were truly trained to be Lincoln employees. So we started doing our pre-audit, or should I say the property manager and I started doing the pre-audit when it came to a halt when we found out that the ownership did not want Lincoln to manage the buildings anymore. We had 30 days to either stay with the owners or find another property with Lincoln. A week before the transition I was able to secure a spot at another Lincoln property nearby with a manager I had previously worked with. I was excited for this property and the growth I could experience from it, and the growth and experience from that property was amazing. From day 1 I had support and encouragement to truly know the Lincoln way. I became a mentor for other new leasing professionals, I joined a committee, I was always there if another property needed help, I was the go to person. I wanted to grow and my manager encouraged me to do so. She helped me decide which property would be the best fit and make the most sense for me. So I was promoted to assistant at a different property. Now here is where the downfall of Lincoln happened for me. For starters this property was a 3 man office, I knew this going into it which was fine, it was a smaller property. However, every single one of the positions was either brand new to the role or new to Lincoln. I was trying to be trained in my own position but instead I was having to train people who didn’t know anything about Lincoln policies. I was trying to do my job but didn’t have the support of how to do it because my own manager didn’t even know how to do it. I was trying to train the brand new leasing professional, the manager and trying to learn my own role at a brand new property, it was not the ideal situation. I was failing and I hated that, all while I was trying to juggle how I was going to be able to mentor these new people coming in. It was too much. The biggest problem for me is I had no one to talk to. At my previous communities I saw our regionals almost every week at this new community my entire 6 months there I maybe saw them 5 times, that's including the holiday party they put on every year. Not to mention the manager and regional were best friends. How was I supposed to confront the regional when the manager and them were best friends, I couldn’t they would always side with the manager. Policies that are supposed to be region specific were more or less manager specific. The lease isn't signed at one property the commission could still get paid out, at the other property you would have 30 days to get it fixed or you will never see that commission (I'm all about compliance so I'm all for that ). The inconsistencies were atrocious. At the end of the day where you want to work is your own choice and you could have a totally different experience. Like I said every property was a different experience. Don't just let them interview you, interview your possible boss. Ask them about how much turnover they have had in the past year (I can tell you most of their KC properties has seen a lot of turnover in the past year) that will help you make your decision if you want to work there. Ask them how long they've worked for Lincoln, if you do not have a Lincoln seasoned manager or anyone that is Lincoln seasoned it will be a very rough time for you as you will all still be learning the policies. Good luck! 

What is the best part of working at the company?
My experience at Willow Bridge Property Company has its highs and lows. The best part by far is working alongside an incredible onsite team and connecting with wonderful residents. My colleagues are supportive and truly care about creating a welcoming community, and the residents make each day rewarding with their kindness and appreciation.

However, there are some significant challenges that make the experience difficult overall. While the team on the ground is fantastic, other aspects of the job could improve to better support both employees and residents. I’m grateful for the connections I have, but the experience as a whole leaves me searching for a better opportunity.

What is the most stressful part about working at the company?
The most stressful part of working here is the lack of communication, direction, and guidance from upper management. It often feels like there’s little support from leadership, and nepotism seems to influence decisions, which can make it hard to feel valued for your own contributions. I’m grateful for the connections I have, but the experience as a whole leaves me searching for a better opportunity.

What is the work environment and culture like at the company?
The work environment at Willow Bridge Property Company is a mix of supportive and challenging elements. On the positive side, the onsite team fosters a collaborative and welcoming atmosphere, where colleagues are supportive and committed to delivering a great experience for residents. The team dynamics and resident interactions are highlights, creating a sense of community and mutual respect on the ground level.

However, the company culture at large has its drawbacks. Communication, direction, and guidance from upper management can be inconsistent, leaving team members feeling uncertain about priorities and expectations. Additionally, instances of nepotism may impact opportunities and recognition, affecting overall morale and professional growth. While the onsite team and resident connections bring fulfillment, the lack of support from upper management can make the broader work culture challenging.

I am quite surprised I lasted as long as I did. The only reason I did not give my 2 weeks earlier simply because I am not a job hopper. I’ve always stayed at an organization at least 2+ years minimum. However, the region I was hired under was a clear example for what you would call, “A toxic work environment” and fear tactic leadership. When you’ve voiced your opinion about senior management to corporate, they only care if you’ve put in 5+ years at the company. What happens if your voice matters? They’ll end up transferring you to another region. Other than that, your opinion does not mean anything to them. Ironically when they’re promoting “Company about people”.  Not to mention, they don’t have a direct HR department. Which was odd to me considering how large this company is. I’ve never seen as many employees turnover as I’ve got to witnessed within my time working there. You eventually get tired of saying “Nice to meet you” when no one seemed to be around long enough for you to remember their name. Employees appreciation was fake. Nothing even felt genuine. Your RPM will throw some bonuses at you or some gifts that you don’t even care for (because she/he never really got to know you) to make themselves look like a good leader. Yet turn around and belittle you as you’re not doing enough for them. I put in all hours of the day, night. I did not even have a life anymore, sometimes stayed up until 2-3am to finish a report because I never want to be late. Yet, instead of saying thank you, it was more of “well you didn’t do this right”. It was nonstop. Finally I was fed up and knew it was time for me to leave. Why invest back into a company who could careless about your well-being no matter how much work you dedicated to put in? 
Although my experience was mostly negative, I am thankful that I met lots of great coworkers, who I am still friends with until this day. The on-site team was a pleasure to work with. And the events LPC had was fun. There were some good memories, not all. I hope LPC takes their employees concerns more serious one day and let go of the bad upper management. How many more employees you’re willing to lose to keep one bad apple?

I have worked for Lincoln (LPC) for a few years now. I am in the southeast U.S. region currently working as a leasing professional. Lincoln really encourages a teaching/mentoring culture. Training is mandatory. You never feel like you are unable to get the answers you need to do a great job.

It's true. A great work environment does vary and depends on who your team is on-site. However, for the most part employees are upbeat, people-friendly types. LPC is about working hard and is for people who have motivation and bright personalities. Lazy employees tend to get weeded out.

There is always something to work on and keep busy with. Resident interactions are unique at times, but mostly very good. If you love social media and events, you should voice that. Creativity on-site is appreciated and certainly helpful. You have a lot of opportunity to use your skills. Ideas are welcomed!

Work/Life balance is absolutely possible if you structure your day well and plan. The fact of the matter is that the office needs to cater to other people's schedules so to be of best help for their touring, and moving needs. If you have a strong team, everyone can work together to be helpful in quest to "get out on time". You will need to stay late at times, but it does not happen too frequently.

Growth is not too often talked about, but it certainly is encouraged if you express interest. If I had any big critique it would be that the company should openly discuss advancement more often with employees. As it is now, you have to take initiative and keep talking about your desire to move up. It sometimes seems like no one is hearing you, although you know they are and will keep your wants/needs in their minds. I believe the company should set employees on a career path and assist them more in tracking their advancement. People want to grow careers with great companies.

My day at work was filled with members I've known for years since working at the Village Country Club. Talking to employees, answering phone lines, checking in members, checking for their country club cards, check picture i.d.'s, driver's license, or passport, filing the marquis, selling tanning cards, writing reports on work out equipment that may be damaged, etc. My job varies with different things to do each day.
   I've learned alot about, People. Different types of attitudes, and personalities. How to handle the public in a generous way while maintaining my job professionally.
    The co-workers always knew they could count on me to cover their shifts if something came up. They always called me. I was very dependable.
   The hardest part of the job was, When a member quickly became upset about a rule. basically dealing with their children who wasn't allowed in the fitness center. Regardless, I always went out of my way to make them feel better before leaving the gym. Just different attitudes when the people are having a bad, and they bring it to the gym with them.
     My enjoyment working for the Village Country Club was when we had different types of activities. Like, Christmas parties, Halloween parties, New Year's Eve Parties, 70's or 80's dance, Fight Night, etc. Also, every weekend in the summer they always had swimming parties with a special dj every weekend followed by bands. It was such fun.

Promised the world and turned out none of it was true... within my first few weeks there my coworkers informed me that the Regional, who interviewed me, basically lied. Was promised a raise after 90 days, not true; a raise after a year, not true; sent me to a corporate-run training, which was good, but no one actually follows what corporate taught us, or at least in Knoxville.

My immediate boss was the most unwelcoming, unprofessional and rude person I've ever met. She didn't even introduce herself on my first day. She would yell out of her office, while prospects were in the office, sometimes cussing, talking about current residents and anything else that was on her mind. She refused to answer phone calls and had the staff do a bunch of her work. The staff I personally liked, but customer service was non-existent. They fought with customers over the dumbest things, did not follow fair housing laws, and always had an attitude. No one wanted to train me, I basically had to beg and felt bad to ask them because I knew they didn't want to help.

We had one telephone for 4 leasing agents, the people who smoked took at least 10 smoke breaks in a day, no one ever filed, our budget that could go to community events for our residents went to office supplies and the keurig (for everyone in the office to enjoy their precious coffee), when residents threatened to leave they almost welcomed it instead of trying to work out the problem, etc.

I literally applied to receptionist jobs, nannying jobs, anything, to try and get out of there. Most miserable I've ever been.

My experience with Willow Bridge Property Company was very disappointing, and I would not recommend working here or leasing from their communities. From the beginning, it was clear that there is little investment in employee growth or resident satisfaction. Training is minimal, responsibilities are often shifted without proper support, and leadership does not show genuine interest in helping people succeed.

The work environment feels discouraging, with high turnover due to lack of recognition, support, and fair treatment. Concerns are rarely taken seriously, and favoritism seems to influence opportunities, which leaves many employees feeling undervalued. Communication from management is inconsistent and sometimes contradictory, creating unnecessary stress and confusion.

Promises made to both employees and residents are often not fulfilled. Instead of accountability, blame is shifted, which erodes trust. Morale is low, work-life balance is poor, and compensation and benefits do not reflect the workload or expectations.

Properties also suffer from neglect due to slow or inconsistent maintenance, which directly impacts residents. Many feel their concerns are not addressed, and the quality of living decreases over time.

Overall, Willow Bridge lacks strong leadership, clear direction, and accountability. The culture is outdated, unprofessional, and resistant to improvement. Until major changes are made, both employees and residents will likely continue to feel unsupported and dissatisfied.

On the individual sites, most of them are great. However, the culture from the top is hit or miss. The problem is that it is so cliquey. While this never affected me personally, I watched how it affected others. Perks and advancement are not awarded based on loyalty to the company, years of service, qualifications, talent, etc. While those things are factors in the decision, the first and foremost requirement you must meet is being liked by the extremely cliquey, passive-aggressive, holier-than-thou upper management. The men at the top are willfully blind. The women at the top are worse than the real housewives of where ever. Physical appearance is extremely important. If you are pretty, you're halfway there already. For others... I saw a lot of gossip and abuse from superiors. Since the corporate level controls everything, you only get so much satisfaction onsite. It really depends so much on who your regional supervisor and vice president are. That said, if you fit in, you will love it. The chili cook off and the holiday party were some of my very favorite events. This company has a lot of perks and a lot of company events that allow you the chance to bond with your coworkers and feel good about your job. Some of the other really awesome perks were the rental discounts you can get when you live onsite. Also the holiday sales breakfast event at the galleria and the award ceremony annually are so much fun. 

To be clear: I am a former employee of Lincoln Property Company. I left because of complications with Covid-19, but I would have left soon after regardless. Upper level management including: community managers and regional managers behavior was extremely disappointing. In my experience, you will just be a number that is replaceable no matter how hard you work and your work wont be acknowledge. Community manager's are allowed to call you names and threaten to fire you every day and nothing is ever done about it. When you do address issues with your regional manager, they will just try to transfer you to another property instead of resolving issues (I am not the only person who has reported this done to them).  In my experience, things are even worse for you if you have a family or life outside of work. In my experience, they blatantly disregard the safety of their staff in more ways than one. I am happy to have found a job I love, that supports and appreciates me, and in which I make more money. Now on a positive note, the pay is good comparable to other management companies and you can build lasting friendships with your coworkers. If you have taken a position with this company congratulations, tread lightly. 

I will preface this by saying: my manager was one of the most amazing people I have ever had the pleasure of working with; a truly smart, caring, and wonderful individual. I would work for him at the drop of a hat, flip of a coin.

I poured by blood, sweat, and tears into working for this company. I showed up through thick and thin, worked extra hours without pay, and put in not the extra mile but the extra 1,000 miles to get the job done. 

Your manager will commend you for this, but upper level management will not care. You are JUST A NUMBER to them; upper level management does not care about you.

There is no work life balance, there is only work. Don't expect to use much, if any, of your vacation days and using your sick PTO is literally gambling your position. You never really get to go home--work follows you home. If you do ever get to go home you will likely be exhausted, angry, or upset.

HR is virtually non-existent, don't expect any help from them, and always assume that your job is on the line every. single. day. If you get sick or injured do not expect FLMA to save you (unless you have, say, 8 years of time with them, or are upper level management) upper level management will fire you the second they can if you become seriously ill/injured just to replace you with another number while you're recovering from your illness/injury.

Do not work for this company, run away from it as fast as you possibly can. There is little to no mobility within the company, do not let the pay tempt you into taking a position with them.

Top Job Titles	Average Salary
Maintenance technician 304 salaries reported	$24.96 per hour
Leasing professional 255 salaries reported	$22.59 per hour
Maintenance supervisor 137 salaries reported	$35.34 per hour
Assistant property manager 123 salaries reported	$27.71 per hour
Property manager 108 salaries reported	$87,852 per year

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