customer service representative

Wilson Bank and Trust

I would not recommend working there. The environment is cliquey, I barely got any training before I was put in a teller drawer on my own and then I got in trouble for making mistakes while I had only been there 2 or 3 weeks, lots of micro-managing, you're required to talk to each customer about at least 2 things that are not related to the transaction and management will eavesdrop to make sure that you do, mandatory Christmas parties and dinners, mandatory community events outside of work hours, you often have to be there an hour early for meetings and then stay late if things get backed up (often resulting in 10-11 hour days), expected to balance opening accounts, answering phones, and waiting on customers in the lobby and drive through simultaneously, and you are severely underpaid for the amount of work you do. 

Worse place I've ever worked! Managers doesn't know how to manage and upper management doesn't care about how the employees are treated by lower managers. Wages are extremely low and if you're lucky you might get a 30 cent raise once a year. The Christmas bonus is nice, but doesn't make up for the rest of the year. A single person can't make a living on what Wilson Bank pays. It is mandatory to work the fair and October Fest, but will take several weeks to get paid for time worked.They expect you to ware $200 suites and panty hose with every dress or skirt, the dress code is ridiculous. Wilson Bank looks like a shiny red apple, but on the inside, it's rotten to the core!

I love my job BUT there are people that decide to change things without knowing the ins and out's of the job the are changing. Making work loads double, adding extra responsibilities without compensation. Repeated questionnaires that they don't listen too. Prompting people above their abilities and knowledge because they go a long with everything. People that have worked for the company for 15+ years leaving because of the way they are treated, not listened too. It used to be a very good place, you felt like they really cared about the employees. Not anymore.

I really enjoy working at WBT! My team and direct management are great! The company is very religious, even praying before every staff meeting. This is off-putting to me, but I know many love this and this is otherwise a good company to work for.  They do care about their employees and the community. Pay could be better, as I know people who work for other banks in the same positions who make more. But direct management has expressed their attempts at more competitive wages and I am hopeful for an overall increase in pay in the future.

Sneaky, co-workers. Always bashing each other. Ganging up on others to make them feel inferior.

Odd hours, multiple meetings per week where you had to be there earlier than usual. Events kept you later than usual even on Saturdays. 

Miscommunication or poor communication from management basically setting you up for failure. 

Stressful environment. Anxiety had impact on my home life. 

Multiple extra duties given to employees without extra salary, incentive, or change of title.

I work in the electronic banking department. A typical work day for me is answering phone calls from all of the local branches, and customers to assist them with electronic banking. I assist with checks, credit cards, debit cards, online banking, mobile banking, mobile deposit, etc.

Loved the team I worked with, management cares. Company as a whole has a good spirit, and they do a good job training you. 

If you are the main income source for your family, this may not be the best option for you, because compensation on the branch level appears to be below industry average. 

WBT has a lot of good people working for it. However your enjoyment will depend on the branch/department you work in. There can be a lot variation from branch to branch such as atmosphere, protocols, and coworkers.

A typical day at work involves receiving deposits as well as completing a cash withdrawal. I also help customers with their issues. Management is great. My co-workers are great to work with. The hardest part of my job is to make tough decisions. The most enjoyable part of my job is getting to know the customers.

The hours, numerous holidays, and manager was great at this job.  You worked essentially as a bank teller/customer service within a call center environment.  The downside I believed working within the call center was the old fashioned strict dress code. 

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