benefit specialist

accounts receivable clerk

staff accountant

claims adjuster

payroll coordinator

Wilson-McShane Corporation

High volume phone calls, type while you speak. High volume paperwork with hard deadlines. Difficult to balance paperwork processing with high volume phone calls. Poor training and management. Antiquated computer programs. You’re going to make a lot of mistakes on participant’s paperwork and files and you’re going to provide incorrect information to the participants over the phone.  This means you’re going to complete the work you’ve already completed again and again. Any mistakes, changes, or updates, and the file(s) is returned to you and you must start the process all over again every time. The training and manuals are incomplete and each specialist has been trained differently. You’re forced to join an ineffective union and pay $60 a month in dues. No option to opt out. Leave is based on seniority, forget about getting leave in conjunction with holidays and weekends (May through September in almost impossible). Ramped COVID outbreaks. No work from home unless you have COVID. If you have COVID you can work from home but you have to “ASK YOUR MANAGER SPECIFICALLY” to work from home. If you don’t ask, you’ll have to use your medical or vacation leave or leave without pay. If you take the “you didn’t ask” matter to the union and the company to challenge the use of your leave or leave without pay, the union states they cannot help because it’s covered by company discretion. The company states you have to “ask your manager,” if you didn’t ask your manager, then the use of leave or leave without pay will stand. The staff is so so. Some have a good disposition, some have terrible dispositions, and the others are clueless just trying to survive. Due to unionization, there is not evaluation system. Bad employees receive the same raise as a good employee. There is a formal disciplinary process in place. Make sure you get the union involved anytime you speak with the manager on any subject. Not that the union will assist you, but it’s a service you pay for every month. You should use it. You’re going to need a witness! 

I really enjoy working at Wilson-McShane for the most part. I do not hate my job by any means. Many of the basic positions here are union positions. This has its benefits like strict work hours - you know when you work and do not have to worry about having to stay late ever. But, the fact that my position is unionized leaves little room for any advancement or raises based on job performance. For example, one person may be doing twice the work as another because of the funds that they are assigned work with but you will always be paid the same.

Managers within the company are hit and miss I've discovered. While they are all very knowledgeable at their jobs, some lack certain leadership qualities that are necessary in such a role. Certain managers will go to bat for their group and give them extra leeway regarding time off, while other managers just say it is out of their hands. Again, as a union, you would think this should be the same across the board but it is not.

The work environment is friendly and incredibly accommodating to specific needs. The owners provide little extra bonuses like occasionally letting everyone leave a few minutes early on Friday's, turkey bonus on thanksgiving, and even still dole out holiday bonuses. They legitimately try to keep their employees happy.

There is ZERO room for advancement unless you're best friends with management. Be prepared to do the job for 4-5 people while you watch others play on their phones and daydream at their desks. You will be forced to join a union that doesn't represent your best interests. There is no actual maternity leave, it's called "use your sick time." The higher ups don't actually care for your needs, they're making four times your salary. Their job is to keep costs lows for bigger bonuses for themselves. The insurance is good for a single person, don't think about adding any dependents to it unless you have another job to pay for it. No matter how hard you work, there is ZERO opportunities to make more money, you have to suck up and best friends with someone in management.

I enjoy working with my employees.  My day is usually filled with assisting members, providers and supporting my staff.  
I previously served as a trainer in the insurance industry, and knew the complete workflow of the health insurance business, but working for unions has provided me with first hand involvement in each area.  As a manager, I have had the opportunity to study different personalities and have learned to respond to each one accordingly.  I have been allowed to work independently without direct supervision, due to the offsite location of my manager.  Recently, I released an employee, which I consider fairly difficult due to the situation of the economy.  My most enjoyable moments are employee recognitions after a demanding situation (ie, mandatory overtime).

Management gives no direction. There is no real training. They think they are making good decisions but are not. Cheap, they are way to cheap for this day and age. If you want to work from home, you have to provide your own equipment, no laptops for you! They will only provide a laptop in what they deem an emergency, work from home situation. HR is useless. In mergers with other pension funds, they do not do their do diligence. They don't ask the WHY, why do you do things this way. It comes back to we do it this way and that is the way you will do it from now on, no matter how much gets messed up in the process. No one takes ownership of anything, projects, errors, or problems, just a lot of finger pointing and no direction.  

Competitive in retirement benefits offerings, as well as great health benefits, and they pride themselves on these things. Aside from that, you will often find yourself at a dead end in terms of career growth and development, as there are zero resources for this, at least not in certain departments. The labor market is tight right now, and unfortunately the attrition there seems to only increase, again speaking for a specific department. I truly think the company needs improvement in so many areas, starting with getting with the times to attract talent and most importantly right now, retain it. Aside from these things I absolutely loved my team and the people there. 

Was let go today for the most unreasonable reasons given. The manager went out of her way to come up with things that made no sense to be let go from my position. Forgot to mail checks right away in the morning when we have until 4pm to send out mail. I called in one day that I would be late by 10 minutes to pick up my wife and since I did not call her directly and called her boss instead, I did not follow protocol and for these reasons were let go. Yet on time everyday for work, stayed until needed, never missed a day. The manager apparently had it out for me. Save your time and energy and do not work for this company..

What is the best part of working at the company?
Some of my friends/coworkers were hired too from the fund that was taken over by WMS

What is the most stressful part about working at the company?
Bad management- prior knowledge was ignored, union rep ignored our needs, member needs were ignored etc

What is the work environment and culture like at the company?
Chaotic. Played practical jokes instead of getting work done. Promoted friends over competent workers.

What is a typical day like for you at the company?
Answering phones, entering report contributions, talking to employers,  training three people under me, running reports

Run for you life.  This company is all about cliques and favorites.  Other employees within your department will sit on their behind and management will MAKE you do the relaxing employees work.  There is so much work that you will never complete anything.  There is no sense of accomplishment.  Other employees will highlight your mistakes in order to cover their own.  You will help other ppl catch up on their work but no one will help you.  Oh and 30 cent raises and nothing more.  Management is almost non existent until something goes horribly wrong.  No TRAINING! PLEASE RUN FAST!

Typical work day you sit at your cramped cubical and work claims. You are not allowed to talk to anyone or leave your desk unless necessary. Designated butt kisser will check on you often to ensure you are “on task” and will time your breaks. Everyone has a “not my job” attitude. As they are assigned their own tasks. Everyone walks on eggshells to not upset management. Collectively everyone there hates their job but the pay is good and the coworkers are a fantastic group of people. You just can’t talk to them. 

Top Job Titles	Average Salary
Benefit specialist 20 salaries reported	$27.55 per hour
Accounts receivable clerk 7 salaries reported	$29.16 per hour
Staff accountant 4 salaries reported	$28.80 per hour
Claims adjuster 7 salaries reported	$26.37 per hour
Payroll coordinator 5 salaries reported	$58,500 per year

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