housekeeper

loss prevention director

hotel housekeeper

utility worker

maintenance engineer

WinStar World Casino

WinStar isn't the worst place to work in the world. It's a pretty decent "job." If you are looking for a career and you are Chickasaw, then WinStar is great for advancement. For all others, the opportunity is just not present on the same level.

As a full-time employee, benefits were excellent.  Unfortunately, about 85% of the positions at WinStar are part-time with part-time benefit packages.

One of my biggest issues is that WinStar is not driven by customer service. They are mostly interested in the bottom line.  Problem resolution was poor and I frequently was unable to correct guest issues, even when WinStar was directly at fault.WinStar pretty much has a monopoly on gambling in this area. They know that people are going to keep coming back, regardless of the level of service they receive.

There was an overwhelming lack of Leadership, at least in my department. Management was the kind who sit in some office with the door closed all day, bogged down in paperwork, completely out of touch with their employees. Sure the paperwork gets done, but the employees are on their own. No support. In a year, I wasn't even asked once how the job was going or if I needed anything.

I am not lumping my direct supervisors in that description.  They tried to make an effort to be leaders, but they are so overloaded with side work, that they don't even have time to take a lunch or catch their breath.

It was at one time a good place to work. Management are uncaring and think everyone is replaceable. They talk down to everyone and if they don't like you they will harass you till they make you quit or find a made up reason to fire you.  There are some good supervisors but more that are not. Other Chickasaw casinos treat their employees much better. They try to control what you do at work and off work. They have people that check employees social Media and if you post things about the casino or something they don't like they will use it against you. At this time if you want to get a job with them or get a promotion you must get covid vaccine or you will not be hired. They have you sign an agreement to wear a mask at all times at work or when you are out in public on your days off. If you apply for a promotion and a person who is native american applies even if you are better qualified they will be promoted before you. I would recommend one of the other casinos where they take better care of their employees. It is for the most part only part time and very difficult to become full time but if you do become full time the benifits are amazing. 

One arrives at work and enters the Uniform Department/Laundry to obtain and change into the Dealer Uniform. After "change out", comes Pre-Shift meeting to discuss daily, weekly, or monthly promotions and changes thereof, and to receive the day Section/Pit and table game rotation. If opening a Section, One must count the Chips available at the table, provided a signed slip proving the dollar amount available in Chips. If the dollar amount was not sufficient for play, One must put in an order/request to equalize the Chips for play at the table.Upon arrival of Chips as per opening order/request, One must break down and prove the amount received, the maintain same through out his rotation and in combination with efforts of four other dealers. If closing a section, One must break down and prove the amount at the table, count and check all cards for identifying mark, cancel out the cards used for that day, and lock down the table bank. One would be on tables for 1.5 hours, and then on break for.5 hours, at three to four rotations per day. One would work a total of days per week.

I have had the pleasure of staying at this establishment multiple times, and each visit has been exceptional. The rooms are beautifully designed, offering outside views through expansive windows. Cleanliness and comfort are always top-notch, making it a joy to unwind in the plush bed after a day at the casino and lounge areas.

Dining options are impressive, with the buffet and various restaurants within the casino offering a diverse selection of delicious meals. I try not to overindulge during gameplay, it’s hard to resist all those flavors!

One of the highlights of my visits is the consistently positive gaming experience. I have been fortunate to win each time I come to Winstar and have never experienced significant losses. Beyond gaming, I thoroughly enjoy walking through the casino, admiring the artistic designs throughout the space. It’s a great way to stay active and lose some of those calories.

I return time and again for the outstanding entertainment, exceptional hospitality, and the opportunity to meet new people along the way. Winstar continues to provide a world-class experience, and I look forward to my next visit.

What is the best part of working at the company?
Some of the employees were the best people ever.  Some of the clients were amazing and genuine.  Management left major proof, that there is always room for improvement.

What is the most stressful part about working at the company?
No Life.  You never had a set schedule unless you had another job.  Nothing else matters to them family, I'll one's nothing you had to follow their schedule and they changed when they wanted to. No matter what you listed as availability.

What is the work environment and culture like at the company?
Native ancestry dictates and supercedes all as preference!

What is a typical day like for you at the company?
You may start in one (CONSTANT SMOKE FILLED) area later to be moved to another area  (usually opposite of where you entered the casino). **If walking is an issue for you or challenge for you You may not want to apply to The Players Clubs position.

Job is hourly wage plus tips.  Currently the poker department is overstaffed and I’m making less money than I was a year ago. We have to maintain 30 hours per week to keep health insurance but we are so overstaffed at the moment, it’s a struggle to maintain hours because it simply isn’t worth staying an entire shift when we have too many dealers and we deal fewer tables. 

Also, priority to better shifts is  supposed to be given to employees with more seniority but often when new dealers come in, they are given earlier shifts. 

I am currently working a “swing” shift but it is actually graveyard since it starts at 9pm and ends at 5am.  Continued requests for earlier shifts have been denied despite having seniority over some of the newer employees.  The system for changing shifts could definitely be improved.  

I used to make $250-300/night but the addition of too many dealers has brought my average to below $200/night.

Schedules are made a month in advance. You are not allowed to take off on any holiday unless you did it the year before if you get a doctors appointment, you have to give at least three weeks notice to be off on that day if you have an emergency situation and you need to leave during the day to tend to a family member or child You will receive two points for leaving early if you have worked at least half of your shift if not, you will receive three points so don’t expect to leave you have a meeting Monday through Thursday before every shift they give you two minutes from the meeting site to be on the floor and depending on what Side and section you are get ready to do an extreme walk through all the crowds of people, but like I said management is horrible

I have enjoyed my time working at WinStar. My supervisor has been very understanding when it comes to the completion of my degree and the balance I have with my work schedule. Pay was great during the course of degree completion, but unfortunately after I received my degree I felt that I could earn more and that is where differences have occurred. I have no regrets working at WinStar. I have enhanced my experience and knowledge whilst working in the Accounting department, but unfortunately pay for the position I am interested in moving up to was not there. All and all its a great company to work for, but geographically pay may be a restriction.

What is the best part of working at the company?
Decent benefits, if you’re full time.

What is the most stressful part about working at the company?
Every department will decide based on staffing needs if they want you to do overtime, that day. 

What is the work environment and culture like at the company?
Incredibly similar to highschool. Lots of cliques, hr does not assist you especially if they like your management team. If you’re lgbtq, consider yourself sol because they don’t have any policies to protect you.

What is a typical day like for you at the company?
Work on scheduled tasks until a needy customer arrives and demands your attention. Help them as is required and then get bitched at for being late on your task.

The management of the whole casino is a little out of touch with employees wants and needs,  but each department has different levels of management that vary greatly in their attentiveness. The benefits when I was there were great for full time and part time; however, they may have changed what is offered since I left the company.

Top Job Titles	Average Salary
Housekeeper 1 salary reported	$19.00 per hour
Loss prevention director 1 salary reported	$16.00 per hour
Hotel housekeeper 1 salary reported	$16.00 per hour
Utility worker 1 salary reported	$16.00 per hour
Maintenance engineer 8 salaries reported	$16.00 per hour

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