casino dealer

attendant

line cook

host/hostess

room attendant

Wind-Creek-Hospitality

The Hospitality and Gaming business employs roughly 7000 people at 10 properties spread across four states, Aruba and Curacao. I mention this primarily because it feels like a much smaller organization. You are not a number, or an employee, but a team member. I have worked for many organizations over my career, but Wind Creek is the best one I have worked for in many years. The focus on guest experience and customer service is a welcome change from my past roles.

When I started here I was surprised by two things, how friendly everyone was and the fact that I showed up to work everyday with a smile on my face. I work with talented, amazing people, many of whom have worked in the gaming industry for most of their careers. I came from a very different background and worried early on that I may not be a good fit, but the team was welcoming and helpful for filling in my industry gaps.

Benefits are good, and the quarterly bonus system provides an incentive to work as a team to improve performance - not based on revenue, but on guest satisfaction. It took a while to adjust to no paid holidays (busiest time in the entertainment industry), but paid time off is generous to compensate. I have been amazed by the availability of training and professional development. The program I was able to participate in this past year is typically limited to executive teams in other organizations, and it was easily the best development experience I have had in 20 years.

Unlike many organizations of this size, the shareholders and beneficiaries are not nameless faces trading stocks, but members of the Poarch Creek Indian Tribe. They have invested in their reservation, their members, and are generous with the community. The Tribe's leadership reinvests for long-term growth, education, and other industries in the region.

I was only working here temporarily while I was saving up for school, but decided to stick around. I should specify that I worked in the buffet because there are many other departments that I can't speak on. The buffet is fast paced Saturday-Monday and slow on the other days of the week. It is extremely short staffed on the busiest days and fully staffed on slow days. Within the department there are an abundance of different positions, but I can only speak on 2. I worked as a busser and host during my employment. As a busser, the pay was great, but having to deal with servers who management allowed to believe were above us was infuriating. In the end the pay wasn't enough and so the busser position was removed. As a host, you are truly on your own. The schedule would show 4 or 5 host/cashiers, but only 3 or 4 would show. Then of the 4 that did show, only 2 are actually working while the others are off somewhere.The lines build up quickly with only 2 people present and management blames the 2 who are working for the buildup. I'd say management is the biggest con. There's a lot of shady things going on that gets covered up due to lack of structure, but the employee gets held accountable. Also, favoritism is a huge problem. The handbook is completely against it and reads it will result in termination, but favoritism is the foundation of this company. One of my biggest issues working here was finding out just how much they lied in orientation.  For instance, we're told we matter at this company and unlike other companies, the customer isn't always right and the company backs us up, but it couldn't be more of a lie. The guests come in and scream, threaten, attempt to attack us, and etc over things managment tells us to enforce just to end up with free meals.

This is a great place to work if you are looking for a casino related career or if you just want to have a job to pay for school. The money is good, not as great as it was, but you receive great benefits and good PTO especially if you’ve been with the company for 3+ years (8 hours every paycheck). 

You deal with a lot of interesting characters, coworkers and customers, and I believe that the casino, management, and supervisors allow customers to get away with much more than they should. You are doing mental calculations, providing customer service, and working for tips. There are very rude people you will have to deal to for an entire shift so you have to be able to keep your emotions in check because there is no moving tables. When you go to school, you will learn the proper way to deal by the book. But, when you get on the floor, it’s almost like everybody was taught differently and shortcuts are taken. Floor supervisors are inconsistent with how they want specific things done. 

On top of this, if you want to do full time you almost always have to work the swing shift which is 8pm-4am, holidays that your 5 days fall on, and all weekends + Fridays. So the work life balance is abysmal. 

The enjoyable part of this job is that you will have some of the funniest moments here. You are using your brain and you’re not just sitting at a desk or doing back breaking labor. The school to get in is free and any table games you want to take after are free (but your acceptance into the class is based on “contribution”). The money is good, there are quarterly bonuses and celebrations, and it is fast paced. 

Other benefits -

-Bonus every 3 months
-Opportunity to advance/move jobs within company every 6 months
-company provides complete uniform and CLEANS IT FOR YOU! You have the option of taking your uniform home and cleaning it or leaving it at work when you leave for the day. They will clean it for you and have it ready for your next shift. 
-there is an employee gym WITH A PERSONAL TRAINER on property
-there is a full employee cafeteria with plenty of options available for your break. 
-the company hosts FREE employee events every few months such as BBQ'S, family fun days, etc. Some events include prizes and drawings. You can win luggage, gift cards, t-shirts, and all kinds of other prizes.

The hardest part of the job:
It's hard to think of a "hard" part of working here. There are so many benefits, that even if there was a "hard" part, it would be hard to complain about it.
 
The best things about the job:
This company treats employees like family. I love the atmosphere. I also love that there is a chain of command that everyone knows about. Everyone is in the same building, from human resources to the CEO. Working here, you will have plenty of opportunity to advance within the company. This is the most team oriented company I have ever worked for. I 100% recommend this company to anyone looking for a career and not just a job. 

Employees are treated Fairly, not equally. You advance based off of YOUR WORK. You are evaluated daily. Whether you stay in one place - or advance to the head of the company - is all up to you. As long as you are motivated and do a good job - it will be noticed and you will benefit from it.

There's good people at WCH. Unfortunately, they are far and few between the "status quo" of extreme favoritism, horrible management, and extremely clicky groups that manifest different expectations of people depending on how well they are buddy with someone vs how well they perform duties. The pay is fine, but prepare to often feel "taken for granted" while you do your best, and see others obviously performing very "mediocre" while still getting favor because they hang with management on the weekends. Yeah, you get bonuses, but you have mostly have no control over what you get, nor do you understand why or how it even works. Yeah, there's good benefits. But you'll probably need something for the therapy you'll require after a few years here. Do not expect any sort of career growth. Do not EVER trust HR, no matter how much they tell you that you can, they are one of the if not most dysfunctional departments. Just look at the dress code and observe them. Pray you get a manager or a supervisor that actually cares and knows what they are doing (if they aren't already checked out) and really consider why they are throwing you all that hype about a "great place to work" for a week of orientation. You will meet good people here, and you'll see them leave (or get fired). You might find "purpose" but hopefully for your sake it will be somewhere else.

I did love my job as a Casino Ambassador, and loved the people I worked with. I enjoyed coming to work in the beginning. What changed my feelings was the management. They treated me and my coworkers like we were "machines on a conveyor belt in an assembly plant". What I mean by that is once we met one quota for getting signups (signing people up for club cards), they would continue to raise it every two weeks.

They did that because the management wanted to eliminate the position in general, and would not even allow us a chance to switch to a different department in order to keep a job. So we went from having 6 Ambassadors down to 1. Only 1 other person was allowed to switch to a different area, the rest of us were fired for "not meeting quota". They even gave us a $2 raise just before firing us to make it seem like they cared and weren't heartless. Of course a $2 raise means nothing when you are about to get fired.

Poor Management, just poor. Plus the chain of command that we tried to go through to correct this situation was not working. So who ever was at the bottom of the "totem pole" gets all the blame/consequences put on them.

This place has an EXTREMELY HIGH turn-over rate! So job security is not all that great.

Wind Creek Casino Wetumpka is a very good job to work at. You have benefits and things that you cant really find in a lot of jobs. A typical work day for me their is very suitable and very obtainable and stuff. I've learned there that no matter what you always got to keep your customer service skills up at all times like no slacking on them period, and I've leaned how to deal with rude peoples more cause you get a good bit of them there. The management there is okay I guess. The workplace is fairly good as well.The hardest part is dealing with some of the rudest customers and keeping your cool with them cause its probably because the lost their money and stuff. The most enjoyable part of the job is working my crew on the shift that I work because they are dependable and we always helping each other out, cause that's what team work is. And seeing our regular guest that are the best cause some of them there I have built a bond with and its peoples like them makes me come to work cause I be wanting to see them as much as they be wanting to see me so besides that, that's all.

A typical work day at creek casino starting off with me serving multiple guests,greeting,smiling,laughing,and just plain having fun, with live entertainment. What I learned at creek casino is that these guest weren't only my guest they were like family and so the more attention and kindness I showed them the closer we became which made my job a lot easier especially knowing and greeting the by  name and remembering their usual beverage.My co-workers were like family also I loved them dearly and spent more  time with them than with my actual family.(GREAT PEOPLE) The management staff was the same way, they were always helpful,understanding,and simply there through everything when I always needed them the most. The hardest part of the job was having to refuse service to guests that  were intoxicated but never saying "your drunk" that was a no no. the most enjoyable part of the day was just being there with everyone that I had grown to know. 

Great place to get your footing in various sides of customer service and retail. A typical day can be unpredictable. You can have a normal paced day, and then an unexpectedly large party can come in and suddenly your plating various versions of the same dish accommodating to every need. As difficult as it can be to balance speed and quality, not a single day lacks excitement. The only downside is that the passion does not seem to reside in a lot of my co workers and immediate management. A lot of people have moved on to greener pastures, and the ones who stay are usually just there for the benefits. However, I have learned a lot about adapting to every change, and to find any way possible to make any situation work out with whatever tools you have. Some higher management have been overly critical and overall unpleasant, but others have always encouraged me to never give up and that I have a drive that will get me far in life.

Majority of the managers and directors only care about themselves and making themselves look good. The people in these positions are either lazy or not qualified. They only care when there’s an issue or something makes them look bad. Of course the people upstairs are going to say great things because they don’t deal with the stress of working on the floor or dealing with the guests and all the demands of keeping the casino going. It’s hard to get the hours you want. It takes moving to a department with only daytime hours or being there 10 years to get the schedule you like. The bonuses suck for frontline employees because it’s based on the scores of the casino and how much money you make but the higher ups get good bonuses regardless. They will trick you like it’s a great place to work (which it is at first) but you’ll soon get tired and be ready to move departments or leave the company all together unless you work upstairs.

Top Job Titles	Average Salary
Casino dealer 10 salaries reported	$25.30 per hour
Attendant 3 salaries reported	$17.71 per hour
Line cook 5 salaries reported	$21.02 per hour
Host/hostess 3 salaries reported	$76,217 per year
Room attendant 2 salaries reported	$17.81 per hour

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