window/door installer

sales representative

customer service representative

window installer

service technician

Window World

I rarely leave reviews, but I feel obligated to share my experience with Window World so that future applicants can make informed decisions. When I started training, I was going through one of the most difficult periods of my life. My uncle had passed away the Monday before I started, and I had recently gone through the anniversary of my sister's death. Like many people navigating grief, I was struggling emotionally, but I made a conscious decision to show up, work hard, and push through. On my first day, I was dress coded. I immediately apologized, accepted responsibility, and corrected the issue for the remainder of training. I was also late on my first day due to a major traffic accident. I communicated ahead of time and explained the situation. After that, I adjusted my routine by leaving my house 30–40 minutes early despite living only about 9 minutes from the office to ensure it would not happen again.
During training, I focused on learning the material. I consistently scored 100% on quizzes, participated in discussions, completed surveys, and received positive feedback regarding my performance. While I may not have been the most energetic person in the room, I was attentive, engaged, and committed to succeeding. Looking back, I also recognize that some of my dark humor regarding my personal situation may not have been appropriate for the workplace. On the third day, after receiving praise that same morning and afternoon regarding how well I was doing, I was called into the office around 2:30 PM and terminated effective immediately for being "unprofessional." I was also informed that I was not eligible for rehire. What made this particularly difficult was the lack of progressive coaching or meaningful opportunity to improve. I corrected the issues that had been brought to my attention, showed measurable effort, and believed I was making progress. To go from receiving positive feedback to immediate termination was both shocking and devastating. My concern is not simply that I was terminated. Employers have that right. My concern is the inconsistency. I observed behavior from other employees that appeared far more concerning than anything I had personally done, yet I was the one dismissed and labeled non-rehirable after only three days. If you're considering employment here, understand that first impressions appear to carry significant weight, and you may not be given much opportunity to recover from early mistakes, even when those mistakes are acknowledged and corrected immediately. This was my experience, and I hope sharing it helps others know what to expect.

Started as a receptionist and was quickly promoted to a higher administrative position following the end of my 90-day period. This aspect was nice, but in retrospect I really wish I would have known that I was going from being a receptionist, to handling about 75% of store procedures, all for a measly $1 raise and broken promise after broken promise of another $2 raise following a review that never happened and kept getting pushed off. Get ready to do literally everything and be paid nothing. Get ready to have to call yourself a "manager" without the pay to boot, just so your actual manager doesn't have to deal with customer complaints. No training, no encouragement...Management was hot and cold and absolutely loved making you feel like garbage. Was well underappreciated and other staff was beginning to raise concerns about the same issue prior to my leaving. The company is dirty and DOES NOT CARE ABOUT THEIR EMPLOYEES. Had so much on my plate that I went home thinking about work and never stopped - it was 24/7 because there was always something you did wrong, forgot to do, etc. I suffered from horrible depression, anxiety, and stress...The stress level was enough to cause a stomach ulcer. But good luck getting that treated when management makes you feel even more like garbage for taking important time off. Will force you to come into work feeling sicker than a dog. STAY AWAY.

I have a lot of respect for the franchise owners I work for (I'm an hourly employee). They were short-staffed when they opened their branch and didnt hesitate to hire me with only 8 months of finish carpentry experience. They took the time to train me on the processes they used to install windows, doors, and siding, which benefited my professional skills 4.5yrs later. 
At one point our franchise had a rather large amount of installers that were all employed by the branch owners. We had an amazing group of people that were all talented in this work. Unfortunately, it is not common for window world to employ install crews of their own and our branch has since moved on to working solely with subcontractor crews. I understand it to be more financially beneficial when the branch operates this way as they're not required to insure the sub crews. 

Altogether I will say this is a fantastic company to be part of and I am grateful for my years of employment. I gained many valuable skills and will use them in my future endeavors after I eventually leave.

Typical day at work: 9am meeting in Robinson. 11am appointment, 2pm appointment, and a 6pm appointment. home around 8 - 9pm. depending on driving distance.

During my 7 years with Window world I learned a great deal of product presentation skills. I worked with a fantastic ownership and management team; they were interested in your success and invested in well thought out product and sales training. I was fortunate to work with some excellent mentors. 

The hardest part of the job for me was the long day. Leaving to beat traffic to Robinson for 9:00am meetings and running 3 appointments that took about 1 hour to an hour and a half each, then getting home around 8:30pm was a constant thorn in my side. The day wasn't stressful because it was long it was stressful to balance work/life.

I believe the current situation has improved with the use of mobile tech and less required trips to the office.

The most enjoyable part of the job was the cohesiveness between employees and ownership as well as confidence in the company's ability to deliver on expectations of satisfaction to its customers. The Culture promoted healthy incentivized competition and knowledge sharing.

The owner of Huntsville, Birmingham, and Atlanta consistently cusses employees out like trash and verbally abuses employees.  This is the most abusive work environment I have ever worked in, considering I am a former correction officer, that is saying a lot!  The GM lies to potential sales persons about the amount of money they will make.  He has favorites and will not allow you to make much of anything if you ever question not getting the same leads as others.  People who should be employees, which is everyone doing work for them are paid as 1099 subcontractors.  They control your day, when you work, where you work, the leads you get, and only allow you to work for them....which federal law clearly constitutes as an employee.  They make you "open" your own business and incur those fees, so that they don't have to pay the proper taxes!  They put up a good front but in reality, they are just crooks with terrible personalities who think their money can cover anything up.  They also expect you to work after hours, answer emails, and answer phone calls while not getting paid to do so.  Please don't take this as an upset former employee.  I have waited almost a year to write this and I have recordings and emails to prove it!

These are franchise owned, as Window World Corporate it was a great experience.. as a franchise it was a nightmare.. There is no work balance as the owner is a workaholic, therefore he expects you to be, with calls and text messages all hours of the night. There is never a discussion about wrong doings or miscommunication, just constant screaming, yelling and demeaning of employees or vendors. If you do not bring any money for this specific area, you are expendable and do not expect any company support. Customers will be allowed to say what they will about the employee with no company backing, even when proven wrong. You should not have to work in a toxic environment where the owners continually post your job as leverage to an employee and then deny it's validation. If you work for a Window World, do your research on them beforehand. Read the reviews and call corporate if needed, you should treat people the way you want to be treated and certain locations are just one way. 

What is the best part of working at the company?
I really do love my job! We have a team dynamic but are also able to complete our workload independently, which I enjoy! The company treats its people and its customers like VIP! I have had so many opportunities for growth at Window World and they have invested in professional development for their employees. I can’t say enough great things about the company culture and my managers! To be able to wake up in the morning and not dread going to work is something I truly appreciate and cherish.

What is the most stressful part about working at the company?
Workload can sometimes be overwhelming, but the team always pulls together & completed it

What is the work environment and culture like at the company?
10/10 I love our company culture! You feel welcomed, you feel appreciated, you feel HEARD when you speak up, you are treated as a human first and not just as another employee!

What is a typical day like for you at the company?
My typical day is spent trouble shooting problems and looking for solutions to make our processes better for all

Your leads for the next day are emailed to you.  You usually have 2 or 3 in-home appointments each weekday, and work half a day on Saturday.  You measure the home's windows, demonstrate our windows, and write up the order if they're a go.  A lot of the sales are people who call you back in a day or two and say do it.  Window World has a top-notch window at a rock bottom price, so it's a pretty easy sale most of the time.  Some appointments tend toward the late afternoon or early evening.  Not always, but sometimes.  Great people, although this could vary from franchise to franchise, I assume.  The least enjoyable part of the job for me was inputting orders into the computer.  It's not hard, but it is time-consuming.  It's a really great job if you can get it!   

Window World expects the Field Supervisors to be available 7 days a week to answer the phone at any time.  And reprimanded when the phone is not answered as quickly as they or customers would like. 

I was not told that I'd be expected to be at the warehouse on Saturdays prior to beginning on my first day.  I regularly worked 50-60 hours per week.  I was given conflicting expectations for similar situations and chided by management when I made a decision that was not to their liking, which included strong course language on a very regular basis including from the owner.

I found it difficult to deal reasonably with some of the installation contractors of lesser quality.  Their poor work quality would cause issues.  Rather than removing them from the contractor list, the emphasis was on installing many windows rather than the quality of the window installers.

The windows are of good quality, but the installers are hit or miss.  
The use of company vehicle was appreciated.

What is the best part of working at the company?
There was not anything good about working here. Very unorganized. Training is not very well and next to nonexistent. Phone system was broke but was quick to assume people were not answering their phones and did not apologize when they found out it was their phone system.  The son dad and grandpa are great to work for. But barely ever seen them. 

What is the most stressful part about working at the company?
Organizing the mess I walked into. 

What is the work environment and culture like at the company?
Employees are great to work with. Just very poor management. Rules apply to some but not all. Could be a great company if only it was ran more  efficient. 

What is a typical day like for you at the company?
Very stressful when management does not call you back. Training was half done  and super not thorough or organized. If you want it done right you need to inform the proper procedures on how it needs to be done instead having to guess and self teach how or what to do

Top Job Titles	Average Salary
Window/door installer 31 salaries reported	$104,823 per year
Sales representative 31 salaries reported	$123,468 per year
Customer service representative 18 salaries reported	$19.00 per hour
Window installer 10 salaries reported	$31.30 per hour
Service technician 24 salaries reported	$19.33 per hour

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