assistant manager

co-manager

store manager

construction coordinator

sales associate

Windsor

A typical day working at Windsor would depend on if I was opening, or closing. If I was opening, there would only be two people on the floor, an associate and a manger. My manager would count the drawers while I swept and cleaned the store before it opened. We would then leave to deposit the money in the bank, and then we'd return and open the store. My manager would go over my sales goals, sale pitches, ten steps of success for Windsor, loss prevention documents, and the stores overall sale goal. I greeted customers with current sales and assisted them with their shopping making sure they had the best customer experience. I maintained store cleanliness. I did store shipment/placement as well as markdowns. I would have fitting room duty sometimes where I would help customers into fitting rooms while keeping track of what items they wanted to try on to ensure no theft was occurring. I would assist in returns and take turns with using the POS system.

Windsor is where I mainly learned how to do mark-downs, store shipment and placing, and to operate a POS system. Also, on the POS system, I learned how to do debit/credit transactions and checks. I also learned even more sales techniques every week as they would be posted on the bulletin and kept track of my sales weekly/monthly goals. I worked at Windsor the longest so I was able to work on holidays where it was most hectic, so I got plenty of practice in working in a fast-paced environment. I learned several other loss prevention exercises and was required to practice them almost daily.

If I was closing, it would often be with one other associate or more depending on how busy we were. We checked our sales goals overtime to make sure they were being met. I would operate the cash register, have fitting room duty, assist in maintaining store cleanliness, do store shipment/placement, and mark-downs. I would also assist in returns if needed. I would also assist in counting drawers and making sure the amounts were correct with the manager at the end of the day and make sure store is clean before closing.

The most enjoyable part of this job was definitely the great co-workers I had. We worked together great as a team and they helped me with any questions or concerns I had, which were few because they were such great examples on the job already.

The hardest part of the job was around the holidays because many shoplifters would come in when our store was already swarming with customers so it was difficult to pay attention and spot them but we all worked as a team so that made it much easier.

The management here was very professional and welcoming. The managers had great experience already and were always there to help if needed and gave clear instructions always.

Windsor has cute clothes and a generous discount. The days go by pretty quickly and if you have a great team and solid upper management then it can be somewhat enjoyable. The company is doing very well which is great considering the state of retail.

Positions:
 Windsors structure is not like other retail stores. If your a SM then you have regular SM duties. Co- managers & ASMs are higher paid sales associates with keys. You can't make a schedule, process payroll, pull applications, Nothing! So if your store loses an SM then your store is SOL and will have to rely on your DM.


Promotion:
Although doing things "the Windsor way" is time consuming and unrealistic. If you get in, learn and stay on top of things, you can expect a promotion. People get promoted all the time, a lot of people haven't been with the company very long and lots of upper management is very young

Daily Duties: 
Windsor is a VERY detailed and "too the T" kind of company. There is a morning check list that has to be completed EVERY morning, in order, and literally takes 2 hours to complete! Windsor wants every surface in the store (high and low) dusted, windex and cleaned with 409, all floors spot mopped and dusted, fitting rooms swept and windex, mannequins changed. Good luck with completing that when there's only double coverage and customers literally waiting at your door before opening. Shipment takes 3 steps to complete! which is insane! Windsors has 10 step procedures for completing simple tasks that should only take 1 or 2. 
Your monthly staples order is capped out at $200 so make sure you us your supplies as needed.

Training & Sales Goals: Most people Ive come into contact with hasn't  received proper training and are simply thrown in. Management has sales goals that are obtainable yet hard to make due to the amount of tasks, shipment and overall managing of staff. How do you expect management to make a goal when they literally have a whole store to oversee, shipment to check in, piles of damages due to poor vendor quality, etc

Upper Management: I
n my opinion, Windsor trains upper management to be very robotic, nobody is realistic! I can call my DM and say that my whole staff quit and the stores on fire and they'll just say that everything will be ok and that the store will continue on with high sales and a rainbow will appear in store! like huh? what? Also, I find it odd that a lot of upper management is very young. Ive never had an area manager that was in their early 20s.

Overall, if your looking for experience and can handle the strictness of the company then feel free to apply. If you need a more free flowing work environment then Windsor is not for you.

D19 Store 197
I joined Windsor with great expectations, but my experience turned awful due to a lack of support and a toxic work environment. Despite my efforts to succeed, I faced challenges such as being left to manage a store with numerous of previous issues on my own and receiving no assistance for an extended period. My attempts to address these issues were met with condescending responses, creating a negative and anxious workplace. The only support offered was micro-managing, which took away from valuable time that could have been utilized more effectively. My breaking point came when I had to unexpectedly resign due to the unacceptable behavior from my co-manager and a favored employee, which was not addressed by the company despite my report. All I desired was to have a positive and tight team but it seemed impossible to achieve at this specific location. Finding good talent was a challenge. It didn’t help that there was overall a lot negativity in the district, especially from the DM trainer, who would come into the store making shameful comments and would gossip about one person or thing after another. Despite leaving Windsor sooner than I  intended, I did gain invaluable insights from my District and Regional Managers that I will forever be thankful for. I am, however, disappointed that the situation leading to my departure was not looked into more closely, considering Windsor's emphasis on integrity and values. I express my gratitude to my DM and RM for their support.  My experience at Windsor was truly enjoyable, and I will greatly miss it. I will especially miss the opportunity to help guests prepare for homecoming etc and the high-energy atmosphere during busy seasons. But, I am left feeling disheartened and concerned about the company's culture. 

Nobody at this store is DIRECT with each other about their animosity towards each other, which means pent-up frustrations towards specific individuals tend to be purported onto other good employees, but they guise it through work. The current SM is unfortunately a compulsive/pathological liar and has a nasty habit of trying to gaslight you and your experience and make things be about her. She also has a hard time with "insinuating" things which is apart of the passive-aggressive culture of the store in general. Never allows room for you to share your experience but rather invalidates you by talking over you or trying to get you to "squash" your concerns instead of finding a resolution that helps the entire team. 

Very hard to talk to and doesn't make the atmosphere comfortable enough for you to even speak up for yourself. Unfortunately, the rest of the team has adopted this behavior as well. They also expect you to be responsible for the poor choice of actions from other managers and/or associates and just take it on the chin solely because a few of these individuals have "been there longer" knowing that that's not a good enough of an excuse if they want results from you as a manager. If the "N" in Windsor Values stands for "Needs to Improve All the Time" Then they are quite oppositional to that value because they don't apply it to themselves. 

If they allow change or perspective and allow you to speak, then you might be able to work there comfortably, but as of right now, the entire team needs to go back through some serious retraining or be uprooted completely and replaced with better staffing.

I have worked at Windsor for the past few years and I have never worked for a company that has taken such good care of me. Personally, I think it’s hard to find a company that really cares and has a management style that is so dedicated to making sure their staff is happy and taken care of. To Windsor, you are more than an employee number. You are the backbone of the store and if you are not at 100%, they will do everything they can and utilize every tool to help you get to where you need to be. 

The training they provide when your start is incredibly easy to understand and makes you feel that you’re now working with family. They encourage friendly competition to promote sales and celebrate wins consistently every single day. 

When we were furloughed by COVID-19, the president personally reached out to employees and made sure we had our insurance taken care of and were paid through a month of us being off. They helped us get unemployment resources and spoke with us over the several months to make sure we were feeling okay and to give us updates on work. 

This environment is fun, energetic, and supportive. The district managers and visual coordinators are incredibly helpful and love to teach us new things and really help us improve ourselves and the stores so we can grow into other career opportunities. Amazing amazing amazing! I wouldn’t work for any other company. 

Expect for prom seasons, homecoming, holidays you receive very little hours per week which is ridiculous if you're above the age of 21 and need to pay for utilities. Management will get around 38 to 40 hours per week, and you'll get around 20 at most. It doesn't help either that the store manager and regional manager of the store believed more bodies of workers means more efficient work being done, they'll have very little hours to give out (despite the store seemly being busy all the time) but will hire about 3 more minors. i had a very good time working here but struggling to find hours and cringing seeing your week hours is bad. 
it also made it incredibly hard to stay here since if you wanted to find a second part time job you HAD to have your weekends available at windsor despite only getting around 18 hours which made it challenging for any other employers to hire you.

the dress code is a nuisance to follow through as well, i understand they want to maintain a look but not allowing crop tops, back or shoulders being shown, no shoes that show your ankle, no shoes that are sneakers even if they're fashionable presenting. it was silly considering if the store has any blouses or tops they're all cropped, and some managers will go out of their away to be dogmatic as possible with it.

Pros-
*40% employee discount
*Lots of overtime
*1 hour lunch
*Fun environment

Cons-
*Rotating Schedules
*Underpaid 
*Inventory is never accurate
*Can be overwhelming at times

My overall experience at Windsor Corporate was okay. Probably a 6/10. Defenintly an experience but a little too overwhelming for me. Although I had previously worked for a call center, I didn't feel that there was enough structure in the Windsor e-commerce department. And I couldn't handle the stress. Most incoming calls are for orders that are placed for items that are unavailable, so there is defenintly alot of complaints. I had numerous incidents where customers ordered a special occasion dress in advance for a specific date and where furious to find out it was unavailable. Inventory is definitely a big issue in this company. Also the customer service representatives are doing an overwhelming amount of  tasks daily. Such as placing new orders, cancelling orders, inputing complaints, placing hand written orders (manually), Responding to numerous emails, Checking order status, Filing Claims via FedEx, Faxing customers banks regarding fund release, verifying addresses.. the list go's on. There is too much responsibility for such little pay. My recommendation would be to break up the customer service representatives into specific departments. And/or raise the pay so not as many reps would be quitting as I and many other girls have done.

In the specific store I worked at the pay was pretty good. But the expectations and the lack of understanding/ accommodations the upper management in the company offers is astounding. I have never been so mistreated while being undertrained and undervalued in any company I’ve ever worked in. The upper management focuses more on perfection and will likely never recognize you for anything you do. They will expect you to give customer service as if you work on commission while there being never ending tasks/ cleanup. But also never giving enough hours to have enough employees on the clock to make that realistic. I’ve never worked with so many employees who have mental breakdowns as often from the overly stressful workload and lack of upper management understanding for realistic store functions and expectations per store. If you choose to work for this company I would heavily recommend talking to stylists about how they enjoy their work environment, to make sure you won’t work for a store who is under a bad district manager. There are a lot of district managers that get away with poor treatment if they can deliver results. The company tends to turn a blind eye to a lot of things. It’s very sad. Also the health insurance is horrible, it’s extremely expensive and doesn’t offer good coverage. So I wouldn’t recommend signing up for that either, you’d probably be better off signing up for private insurance. 

The location I worked at I loved in the beginning. I loved this job so much but then we got a new manager (who is the current one now). In the beginning of her staring it was very good, but then the back stabbing started granted it is a bunch of girls in a small space. Before the new manager started working there I was in the process of becoming assistant manager. When she came she talked to me about it and told me the district manager didn't want to promote anyone from inside. At the time we didn't have a assist manager at all. A week after her telling me that they promoted someone else who was only there for a couple months, I had been there for almost two years. I knew the stores ins and outs. She began to tell everyone she didn't know I wanted to be promoted. Everyone was suggesting I get promoted but they keep saying they are not promoting from within.they continued to tell lies and working me less so I quit, I clearly wasn't wanted there anymore. I've seen emails saying they don't want any old employees(from the previous manager, that hired me) in the store at all, in which everyone is African American.  The company as a whole is great but store 31 location is horrible. To this day when I go in the watch me like I'm going to steal something. I began to see it was a skin color thing. I'm still very close to a couple of workers there but overall I don't even go there to spend my money. They wanted to make the store white again.

I worked here for about 9 months and during this time i was an assistant manager. I loved styling customers and helping them out. At Windsor, i loved how the trained us to be customers personal stylists who are there friend. It was very hands on and there was always something to do even when there were no customers. However, The store manager at the time, was unbearable to work with because she is very immature and rude to everyone who works for her. She is unfair because she picks her favorites. Talks down to everyone like they are  a child. she comes off very fake and rude not only to the employees but to the customers as well. Many employees talk about how they dread coming to work when she is working because of her attitude and style of management. However, THere was another store manager who worked here who was a temp. manager who was a great manager. This temp manager treated everyone equally and always came to work with the biggest smile on her face and always gave us all energy to get through the day positively. really putting the store manager to shame. all in all,  loved the store because of the associates i got to work with, the awesome clothes with great discount i got to wear, and the lovely customers i got to help.   however, i did not enjoy working with the regular store manager at all.

Top Job Titles	Average Salary
Assistant manager 1 salary reported	$15.50 per hour
Co-manager 38 salaries reported	$20.88 per hour
Store manager 1 salary reported	$26.95 per hour
Construction coordinator 4 salaries reported	$69,153 per year
Sales associate 2 salaries reported	$10.38 per hour

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