inside sales representative

sales representative

seo specialist

implementation specialist

business development representative

WingSwept

This review regards the Systems Analyst position within the Managed Services department (the MSP side of the business). I have not been an employee for three years, so much of this may have changed.

WingSwept's MS department is relatively well-run for an MSP as far as clients and workflows are concerned. They strive to follow best practices and support/protect their clients' data and infrastructure. To this end, internal workflows mostly make sense and are well-supported by documentation. There were a few idiosyncrasies while I was there such as an oddly negative outlook on automation, particularly workstation configuration (as a result many of the SAs while I was there were continually bogged down by very granular client-specific manual workstation setups). 

They hire well in the department and have very competent folks on the help desk and higher up (though the VP while I was there, as a notable exception, was completely non-technical and 'earned' his role via nepotism). Work-life balance is a priority and I rarely felt like I was expected to pull more than 40 hours a week, which is rare in the MSP space. I felt well-supported by my colleagues and in advancing my knowledge. Culture in the department and throughout the company are good. Many of the employees during my tenure said it felt like a family and for many the rank-and-file I believe that was true. Their COVID response was exemplary as well, going fully remote as soon as it was clear that would be necessary. They also had taken the proper steps to make sure their clients could do the same.

The Bad:
In addition to not handing out COLA (meaning your pay WOULD NOT keep up with even TYPICAL inflation), Leadership (the CEO specifically) straight up told everyone NOT to discuss pay, NOT to seek promotions and threatened (albeit vaguely) if you did either. Management towed this line. Naturally once myself and a few other younger millennials started working at WingSwept the first thing we did was discuss our pay and scrutinize the "promotion" structure. What we found was, of course, systematic underpaying of employees and a promotion structure that disincentivized growth and advancement. 

The idea is that you would receive promotions (which raises were strictly tied to) after hitting certain professional development and tenure milestones. Unfortunately these milestones were very aggressive for the amount of advancement and potential wage increase you could expect, and ultimately the business didn't even abide by them, promoting and handing out raises seemingly randomly or based on management favoritism (or worse, based on who had popped out kids in the past year, regardless of performance).

They also had a devious performance-based "profit-sharing" system, P4P. In the same breath they'd tout how much you could earn from P4P and how it brought our compensation up to parity with the rest of the industry but caution that it could be inconsistent and not to count it as regular pay. In Managed Services they also specifically engineered it so the metrics we were graded by to receive it became impossible to hit (for instance, one of the metrics was to achieve a certain ticket count each week, but leadership would bring new clients on board without hiring, inflating the ticket count and making it impossible to meet that metric).

While I was there the above resulted in pretty serious attrition and many valuable and technically ambitious analysts left for greener pastures (and not yet have any of us voiced regret at that decision -- we're all ahead of where we would be had we stayed, even given lapses in employment).



I've been with WingSwept for a number of years and have had the opportunity to grow professionally in ways I wouldn't have expected at a company this size. Leadership truly cares about employees as people — not just what they produce. You can see it in how the company is run day to day.

Pros:
The culture here is the real deal. There's a strong sense of community — monthly company lunches, employees organizing pickup basketball and flag football at lunch, a well-stocked break room with drinks and snacks, and a patio where people actually hang out. It doesn't feel forced; people genuinely enjoy being around each other.
The company is faith-centered in a way that's welcoming, not exclusive. There's a corporate chaplain and a ministry coordinator who help plan events and community outreach. WingSwept regularly gives back to local nonprofits and organizes volunteer opportunities, which makes you feel like the work matters beyond just the bottom line.
The ESOP is a great benefit — knowing you have ownership in the company changes how you show up every day. The business is stable and growing, and leadership is transparent about where things are headed.
On the technical side, the work is interesting. Whether you're on the managed services side or the application development side, there's variety and room to build real expertise in security, compliance, and product development.

Cons:
Like any growing company, things can move fast and processes don't always keep up with the pace of growth. Sometimes you have to be comfortable with a little ambiguity as the company figures out the best way to scale. If you need rigid structure and perfectly defined processes for everything, that could be an adjustment.


What is the best part of working at the company?
WingSwept has a very positive and team-oriented culture, with a longstanding track record of success. It’s a smaller company, so your work actually matters and you get a lot of visibility into projects and decision-making. The work is meaningful, especially if you enjoy helping small to medium size businesses or public-sector agencies improve how they operate. Leadership is approachable, there’s solid flexibility and work-life balance, and employees are trusted to take ownership of their work.  That has been especially true since the organization implemented an employee stock ownership program. It’s also a great place to get hands-on experience with cloud and SaaS technology, across all departments.

What is the most stressful part about working at the company?
Because the company supports three distinct business units, priorities can shift quickly and teams sometimes have to juggle a lot of competing initiatives at the same time.

What is the work environment and culture like at the company?
Comfortable, nearly everyone is in office and gets along well.  Food/drinks are provided and the company hosts frequent events for employees and families.

What is a typical day like for you at the company?
Lots of client facing meetings, internal strategy meetings, working on tech systems.

I have been working at WingSwept for three months. Most of the other employees have been here for YEARS - a good indicator of a stable working environment.

I DEFINITELY like it here. Management shows a high amount of integrity - they actually LIVE their values. I have heard the phrase "we don't do that because it's against our company's values" on numerous occasions. 

My co-workers are GREAT... I love being around them and look forward to seeing them each day. They are intelligent, hard-working, trustworthy and friendly. 

I like the fact that creativity is encouraged. Out-of-the-box thinking is appreciated. I feel incredibly grateful to have been hired by WingSwept and foresee a long and fruitful future here.

The owners are great people... generous and dedicated to making WingSwept better and better. They INVEST in their people (and products) - and not just financially - they truly care.

Long story short - I LIKE coming to work. I highly recommend WingSwept.

What is the best part of working at the company?
Great culture, supportive environment, big goals, those who continue to do their job really well and develop their skills will get bigger opportunities.

What is the most stressful part about working at the company?
Like any job that focuses on delivering service to customers, dealing with customers can be difficult.  But what's nice is that when you know you are backed by a team of people determined to deliver excellent service, you can be bold in helping solve customer issues.

What is the work environment and culture like at the company?
Very supportive work environment and excellent culture.  Team Player is one of our core values and team members are always looking for ways to help their teammates do their best work.  There are lots of opportunities to get involved in the culture - probably a longer list of activities than you would see anywhere else.

WingSwept provides a supportive environment in which we, as employees, can be successful in the roles we have chosen.  With a supportive network and opportunities for advancement, WingSwept has shown that advancement is afforded to those who work hard and are dedicated to the company.  Each year I learn more from the opportunities and encouragement  I am given whether it be through a class I am taking, a seminar I am sent, or just a book that I am encouraged to read .  I enjoy my co-workers and have made life long friends here.  We have opportunities to enjoy fellowship whether it be through company sponsored meals, volunteer activities or just a fun lunch time game of basketball.  Overall, I would highly recommend WingSwept as a great place to work!

WingSwept is a managed services provider, primarily servicing SMB's in the Carolinas.   They also create and support both government and speciality industries with customized software solutions.

The privately owned company provides great employee benefits, competitive pay, and other perks such as a stocked kitchen, cooking competitions and outdoor grilling events.

WingSwept provides opportunities to serve the community through fundraisers, Habitat events and other projects.

WingSwept provides great support to their customers to keep the customer computer networks up to date and secure.

There are so many reasons why this company continually wins awards for top companies in the triangle, and Inc magazines top 5000. In a day and age where work/life balance, and company culture are more important than ever…Wingswept excels I’m those areas better than I’ve ever seen. As an employee, I feel constantly heard, valued, and included. Vacations are encouraged, management is proactive, and the product that we offer to our customers is superior. I would highly recommend this company! 

Management throws new hires at the wall and sees who sticks. The pay is poor compared to the work that you have to do and the people you have to work under. I have never worked somewhere where the people in charged are so disconnected from their employees and as passive aggressive. From all the reviews I have seen it seems like nothing has ever changed, which is sad because there were some really good days and I met a lot of great people. 

The people of WingSwept make it great. The work itself is challenging and fast paced, but if you like to learn and grow professionally it can be very rewarding as well. There are tons of cultural elements to the company and no matter what your interests there are lots of ways to plug in with others.

Top Job Titles	Average Salary
Inside sales representative 25 salaries reported	$64,200 per year
Sales representative 12 salaries reported	$65,208 per year
Seo specialist 1 salary reported	$50,000 per year
Implementation specialist 1 salary reported	$50,000 per year
Business development representative 1 salary reported	$48,500 per year

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