front desk agent

housekeeper

breakfast attendant

night auditor

guest service agent

Wingate by Wyndham

I was very disappointed with my manager. I truly felt as if he didn't care about his employees, and he didn't care about the guests. He feels that degrading his employees is the way to go to achieve great customer service. He's unprofessional and extremely rude. He would always make snarky remarks when he was having a bad day. His bad days were always taken out on employees. This is not ok. Nobody deserves to be treated this way. When I quit this job, I decided not to give notice just because it had gotten to the point where I couldn't take it anymore. Walking into work everyday felt like pure torture. They use you when they need you and throw you to the side when they don't. I had my hours cut to like 7 or 8 hours per week, if that. Also, the assistant managers were not trained very well, and didn't know enough about the position. The Head housekeeper didn't have any training at front desk, but they still considered her "management". Also, I was removed from front desk TWICE. The first time, it was for some guests complaints regarding me. Most of the complaints were things I couldn't help. And I knew they had found other people to cover for me. Perfect example of them using you. 
Two of the main people quit, so the AGM knew that if someone didn't cover it, she would have to. She asked me to do it and I said sure. Around that time, I was applying for a different job. I called the AGM and asked if she could guarentee me some hours from there on so that I wouldn't have to follow through with that other job.  She said yes. She worked me 5 days a week and I gave up things that I wanted to do to work for her. Then about a month later, they called me in. They were giving me ignorant reasons for removing me from front desk. It was, again, things I COULD NOT HELP. On top of that, if guests are complaining, shouldn't you give me more training on what to do in certain situations?? I was given no training when I returned to front desk. 
I am very disappointed in this place to say the least. This is honestly just half of what happened.

Overall Wyndham is a cheap company to work for. Probably the lowest when it comes to other hotel brands. However, the franchised hotel I worked for was far worse representation of the company.
The owner neglected major issues for the longest time until it was too late. He would use cheap products to temporarily solve issues. These solutions were definitely not up to code. Working conditions are terrible for employees. There are no locks on outside doors. Even though there are security cameras, the employees do not have access during their shift so they still cannot feel safe.
The general manager is terrible at her job and should never be in a position that she is. She is not knowledgeable about her job, she steals for the company and everything out of her mouth is a lie. She has no customer service skills and will tell guests to go find another hotel in the area. We lost so much business because of her, even loyal guests that were supporting the business for years. She steals time from employees to help her bottom line. She also has her daughter on payroll and will pay her for hours that she does not work. The general manager refuses to teach anybody anything. I gather for one of two reasons, she actually does not know or she fears someone will replace her (which needs to happen). Also, when she orders she will order stuff for her then take it home.
They overwork their employees and do not want to pay them what they are worth. My title was a front office manager but I was expected to do everything in the hotel. I doubled as a housekeeping manager, but was never compensated. They expected too much, but were not willing to pay accordingly.

I honestly liked the job at first because of the freedom. It was pretty easy. But a month or 2 into the job, I was facing some challenges as far as my license was concerned. They were actually expired and I was having a bit of difficulty getting them renewed since I am from another state. Management didn't care about this and continually put me on the schedule for driving. I repeatedly asked why I couldn't be placed on first shift to which my questions went unanswered and ignored, even in team meetings. Me and other co workers actually did more than what was required for the job and the pay just didn't match what was being asked of us to do, which for me was front desk. When I first started working there, I was getting 4 days a week and was told I'd be getting more hours especially since summer was rapidly approaching. Then 4 days turned into 3 days. Not just for me but other co workers as well. When asked why certainly coworkers were getting shorted on hours, management told me that it was due to budget but every time you looked up, they were hiring someone new. Not to mention their turnover rate is really high. I decided to leave due to a lot of unfairness and them not being able to be flexible with my schedule. I really liked working in hospitality but after working at this particular hotel, it really left a bad taste in my mouth and I'm not sure I want to work at another hotel again.

A typical day at work at wingate by wyndham, consists of, stocking your cart to prep for room cleaning. Clean all rooms that are on your daily sheet for that day, thoroughly which includes, stripping all beds to put on clean sheets and pillow cases, cleaning all dressers and night stands and all mirrors and all hanged pictures on the walls, clean windows and windowsills, clean bathrooms thoroughly including tubs and toilets, vacuum carpets and sweep and mop bathroom floors. I learned that cleaning an upscale hotel requires alot more work than a lowerscale hotel. The management there is great at trying to keep up with everything but could do better with their honesty with their workers when it comes to knowing what to expect when entering certain rooms that had certain complaints. I think that the workplace culture there is excellent when it comes to certain amenities that are featured there. The hardest part of the job is the fact that you might have to be on your feet 12 hours a day depending on how fast you are when it comes to cleaning your rooms (which could be most of the time between 12-28 rooms), especially on holidays but tips are great daily most of the time. The most enjoyable part of the job is the conversations and friendships that you get to build with the guests there as well as the co-workers, and also, the tips and the pay.

The job was basically easy I arrived early mornings gathered all my equipment needed to do my job such as cleaning restrooms, lobby, workout equipment,made sure their were clean towels for the pool area as well as equipment room cleaned and mopped elevators wiped down baseboards etc.My Boss was a very interesting and kind person but when it came to her job she made sure she gave 100% she was very friendly but also strict when It came to anything that involved the job she taught me patience and how to speak to and make guests feel comfortable I struggled in that area but overtime I got better and was actually better at communicating than I thought I enjoyed working for them soon as I arrived I'm welcomed with open arms everybody's smiling I'm starting to be noticed by guest who regularly stays there alot made me feel important and cared about knowing they trusted me to make decisions on my own pertaining the job I'm on time and a hard worker determined hands on and also ready and willing to learn new things if you guys give me this opportunity you want regret it 

Great atmosphere to learn and engage with fellow employees to create a work place and guest space that is inviting for all.  Customer service and team work are a key to any workplace and this is key to my position here.  You start the day reviewing important documents and paperwork from the previous day, engaging your co-workers to make sure they are in working order and ready for their day and taking care of any guest needs that need immediate attention.  The most enjoyable part of my job is working with the clients and paperwork/reports.  Certain individuals can make your day worthwhile by taking care of their needs or just speaking with them.  The hardest part about my job sometimes are still the customers.  Everyone has customers sometimes that you have difficulties with but it is learning how to deal with those people on individual basis that keeps the job interesting.  My day is always filled with multiple tasks, employee/guest issues, reporting and taking on my managers tasks when they are out of the office.  It always keeps you on your toes to expect the unexpected and to be able to handle anything.

I've been working 2nd shift, 3pm-11pm on weekly basis 5 days week and on a typical day I clock in and communicatewith the first shift person on any important matters relevant to the hotel. Read PAss-On LOG Book, count the drawer, check Meeting/ Board Room book for any meetings. Then i would check House Status for any remaining expected departures, number arrivals and room availabilty, as well as prepare myself to check guests in and out of the hotel. I have learned alot about running and managing a Corporate Hotel. We are held to high expectations everyday at work because of high expectations of the company itself. I do get along with my co-workers on a daily basis. We can communicate with each other and handle all complaints. The most enjoyable apart of my job is providing the best service to the hotels guests and vistors everyday. The hardest thing about my job would be sometimes would be not be giving the best service because if the guest isnt satisfied with their stay I'm not happy. So, everyday I try to find better ways to improve our service as a hotel.

Second day on the job, I was robbed at gunpoint. I returned one day later to a $50 raise to my salary. After my first month, I was informed that my pay would now be hourly and at a rate that is belittling for a management position. However, I was expected to work everyday at all hours at a pay rate less than Front Desk (not to mention I drove 1 hour to and from work everyday). Upper management did not communicate with entire staff only certain people. Probably because they were "family". Advice for improvements to customer service and ratings were never taken into consideration and promises of bonuses, promotions or changes were not fulfilled. They also expect you to take your young, sick child to work and sugarcoat it by saying you have the "flexibility" to keep them in a room while you work because you are "management". Sadly, this hotel has so much potential but is being ran down by its Owners and General Manager. I strongly believe Owners are blind to how the GM is bringing their business down.

Day to day activities at this job including checking guests in and out of the system, preparing for arriving guests, checking system updates for new information including the hotel systems and email as well as fax. You are also responsible for cleaning and occasionally resetting the meeting space and checking on guests. I learned a lot about customer service and handling difficult situations while I worked here. The management is very understanding, relatable and personable. They understand you’re a human while still making you excited to do your job. The workplace culture was mostly upbeat with typical workplace drama of he said she said or bickering about the way a task was accomplished. Mostly everyone got along and days were quick. The hardest part of the job was dealing with irate customers or unforeseen circumstances or emergencies in the hotel. The most enjoyable part of the job was the guidance and support that I received throughout my time there and the friendships I have made. 

What is the best part of working at the company?
Flexible with schedule and job duties

What is the most stressful part about working at the company?
Petty bickering and housekeeping working together to make the inspector’s job nearly impossible. They would leave large numbers of rooms unfinished, so they could not be inspected and entered into the system as clean. Then at the last minute all the housekeepers worked together to put up shower curtains, put garbage bags in, empty and clean coffee maker then within 10 minutes 10-20 rooms would be ready and housekeepers disappear to leave inspector to do the small stuff like hair in tub, food in fridge, etc. annoying. Housekeepers can collectively sabotage a work schedule. 

What is the work environment and culture like at the company?
Pleasant. Clean, lots of nutty people as guests, which is norm. We are all nuts!
Cliquey with lot of pass the buck with maintenance.

What is a typical day like for you at the company?
No rhyme or reason, depends on how the housekeepers feel. Are the hungover or still drunk?

Top Job Titles	Average Salary
Front desk agent 88 salaries reported	$13.50 per hour
Housekeeper 65 salaries reported	$12.63 per hour
Breakfast attendant 27 salaries reported	$12.47 per hour
Night auditor 31 salaries reported	$14.12 per hour
Guest service agent 11 salaries reported	$13.43 per hour

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