teller

associate

mobile phone technician

loan officer

senior credit analyst

Wings Financial Credit Union

Typical day of work: 
-Use technology that frequently fails, falls short of members needs, and deal with frustrated people for hours on end usually non-stop
- Take 50-100+ calls a day per person 
- Emails, printing forms, trying to catch fruadulent transactions, completing disputes, collections/ loan inquiries, referring products, as well as typical Teller duties 

What learned: 
-How to successfully navigate multiple technological systems at once 
-An extreme eye for detail
-How to independently navigate unknown situations as help is usually a long wait away
-How to adjust to new regulations/expectations/immediate workplace changes with little notice and/or reasoning why 

Management:
-Out of touch with members and their needs, long wait times for assistance and lack of answers to persistent questions 
-Depending on manager, several are loyal to their team and have our best interest at heart while others are more metric driven and passive aggressive 

Workplace culture:
-People are burnt out and unhappy unless they work behind the scenes away from the public eye
-Large disconnect between departments despite the reliance on each other to meet member needs
-Has nice little perks that attempt to make up for all of the ones they slash

Hardest part of the job:
-The limits of the technology does not meet the needs of our members thus leaving a less than desirable exchange for both members and employees. These changes are not disability accessible which you think would be illegal

Most enjoyable part of the job:
-Colleagues are courteous, pull their weight, and are always willing to listen/help out others. The job may be frustrating but everyone has the same problems so you are not alone


A typical work environment for me would include a day in which we are providing nothing but the best customer service for the customer. You must understand that treating people like you would want to be treated is key. I love making people happy in whatever way possible and doing what ever it takes to see that through until the end. I have learned in past experiences and various bosses I have had, that putting things off for a later date to take care of doesn't solve the problem. I am a leader and a manager that will lead by example- I would never ask my associates to perform a task if I wasn't willing/able to complete it myself. My co-workers must have a "can-do" and "ready to help" kind of attitudes. Although many things may arise throughout our days that aren't easy, the hardest part is being able NOT to say "No" to the customer- look for ways in which to work around "no." For example, rather than say 'no' tell the customer "I would still like to look into your question/situation further, allow me to speak to my manager and take more time to see what may be done." This way the customer knows I care about their needs and I don't want to say no. The most enjoyable part of the job is receiving great feedback, which I hear often in every job I have.

What is the best part of working at the company?
If you're willing to put in the work, they are great at awarding the work. Also, they do not micromanage and goals are always realistic and achievable.

What is the most stressful part about working at the company?
No close policy that includes dangerous driving conditions in the winter. 
If you want a day off you have to use PTO or they won't let you have the day off.

What is the work environment and culture like at the company?
The culture is very diverse with people of all races, ages, and genders. It is a fast paced environment with a different experience everyday when working in a branch. 

What is a typical day like for you at the company?
My day is different everyday. At the branch I work in we are all trained and rotate between being tellers with cash handling, the front desk person greeting and checking in members and stocking needed equipment,  and doing member service/loan officers with creating and managing member accounts and providing loans.

I have really enjoyed my job at Wings Financial. I am at the front desk so I greet people and assist them with questions and concerns. If I cannot help them I direct them to the right person. I enjoy meeting the needs of clients and helping them to get more advantages from their business with us. I have learned communication skills even with people who do not speak my language. I truly appreciate my boss and co-workers. Each one of them is very professional and we all work as a team. Team work is another value that I have come to appreciate more in my time at Wings. The hardest part of the job is dealing with difficult clients but I think it has been an advantage to my career because I have learned how to approach them, help them, and maintain my self-control and clarity in order to serve them well.

For kids coming out of college, it’s a great way to dip your feet into the banking world. Now. If you want a pretty laid back job with just customer service. It’s Not the place. It’s goals goals goals here. How many CCs/loans $ you can bring in. Thats is the ONLY measurement of how hard of a worker you are. Not by how many people you help, by what you cross sell to them. Then you’ll get people in your branch who will cherry pick just goals. 

Let’s talk about the good now. Starting wage is solid, benefits are top notch. The Coporate staff is incredible. 

Overall. I loved my time there. If they want an honest review. Abolish sales goals and give everyone like a $2 an hour raise and don’t cap the banker roles at $25 an hour. That’d be a good way to turn up “efficiency”. 

P.S Customer service in banking is awful right now and you gotta have thick skin and be ok with telling people they are wrong. 



Wings is such a great place to work! It's a nice sized company where everyone has a seat at the table and has the ability to affect change.  Change can happen pretty quickly without a lot of red tape to get through. 
The benefits are fantastic! Benefits begin on the first day of employment. The 401k plan is amazing! 
Great office campus in Apple Valley with an onsite gym and beer and wine taps that turn on at 4:00! :)

culture has change for the worst in the last 4 years. Every year they find ways to cut the pay of the frontline workers by making the bonus structure impossible to be met, they are taking away a 30 minute paid break - which means more hours worked for the same pay and they try to justify this by saying you can take the break  just not paid. They have also changed the sick leave policy to an accrual structure that results in less sick hours available to start the year. It has become a very poor place to work. The managers in the branches do nothing and act like they are always to busy to help - this  has become the culture of the managers

processing loans and assisting members with accounts. Learned how credit works and how bureau and lenders view credit. Good, supportive management within entire credit union. Co-workers are life family.Family atmosphere. Culture is excellent. Hardest part of job: business is slow due to changes in airline industry.Enjoy learning, being challenged. Incentives are good.

Work environment varies from branches. Some branches are more friendlier than others. Wings is not consistent in advancement positions as well as rules and guidelines for advancing. They place a 6 month rule for employees to stay with their current job before advancing but many have advanced sooner just by having connections. It's all about connections.

There was not one good thing about my experience in the Corporate Office. I was not supported, and expected to do 2 people’s right off the bat while mostly training myself. Most of the Management that I interacted with were rude and unprofessional. The offices are very Cliquey - you will not last long if they decide they don’t like you. This is likely why they have such a high rate of employee turnover. 

Top Job Titles	Average Salary
Teller 40 salaries reported	$22.58 per hour
Associate 3 salaries reported	$22.00 per hour
Mobile phone technician 4 salaries reported	$23.00 per hour
Loan officer 5 salaries reported	$31.00 per hour
Senior credit analyst 2 salaries reported	$75,000 per year

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