property manager

manager

property accountant

intern

senior maintenance person

WinnCompanies

Typical Work Day: Typical day of work involves tasks limited to information only disclosed to me by senior staff and/or client and what has been entered/store in the database, software systems.  I personally recommended on conducting routine field tours (quarterly or monthly) to collect information needed to fulfill my job responsibilities efficiently.  Such tasks can be tedious, given the limited information provided but I try to be creative by doing voluntary online research on various 3rd parties (lenders, client, et-cetera) and useful data (e.g. various local loan programs, title and assessors report, impacting the property).   Because the tasks involve compiling spreadsheets on mass, constraining data, my job role requires me to be at my desk feverishly to do lengthy data assortment and manipulations for upper management and 3rd parties to review.   

What I learned: What I most importantly learned while working at Winn is the impact my role has for the portfolio through my voluntary digital research about the client/owner and the properties and identifying the nexus between limited data I have and the tangible resources out in the field aside from my extended studies at an advanced  degree program.  

Workplace Culture:  Workplace  culture is seemingly dependent on the work location and infrastructure.  During the height of my employment, I visited a regional office in Lowell, MA where the personnel and vibe were formal which correlated with formal office settings (i.e. cement layered walls, seperate and more individualized office spaces, formal portraits and paintings, granite countertops, etc.).  In contrast, my base worksite comprised of casual-like, down-to-earth, personnel where the office setting is captivated by basic cosmetic features (e.g. small kitchenette area, small conference room space and reception area with posted stationaries) located in the heart of a residential/brick and mortar community.   The casual vibe is also triggered by visiting tenants who live nearby and vendors.  

Hardest Part of Job:  Obtaining small details and information needed to complete tasks efficiently that were either difficult to absorb or not disclosed during initial training resulting in miscues and work overlays.   It is recommended for Winn to have a designated training department specializing in training software systems and PM portfolio experience as many aspects of the digital training modules during training were not aligned with my job responsibilities (e.g. One-Site digital training on processing rent checks, creating work orders, etc.).    I also find that many of the PM team members on-site are not abreast on tools that they should be masterful on including G/L coding, reviewing budget comparison report  and some not having basic PM, NCHM certifications presumably due to the portfolio not having the capital.  All of these deficiencies require me to do voluntary troubleshooting, research and consultation with external colleagues from outside the portfolio.  

Most Enjoyable Part of Job:  3rd parties and individuals I report to are very flexible in the way I handle my job and welcome my creativity albeit limited due to lack of transparency and indulgence by various parties.    I also enjoy being able to work collaboratively with external colleagues and 3rd parties to address some of the issues and resolutions impacting the portfolio.  

The best part was helping tenants and sharing in their joy when they were happy or grateful.
The hardest part was dealing with tenants who are rude, irrational or have mental illness.

Upper Level Management:
If you are friends or chummy with the executives or know someone who is, you will move up or even have a new position created for you, you will also be better paid. If you work hard and give 100% you will get your 2% annual raise, medical insurance goes up about 3% every year so your paycheck decreases year after year. The upper level management friends don't stay long and move on to other companies. I had 9 different supervisors within 6 years. Once the upper level chummy management friends are gone, a new supervisor will think they can save the company money by getting rid of you and will use their "at will card" saying they can do your job with their eyes shut. When they realize they can't, they will quit and move on to the next company. All these property management companies do is recirculate the same upper level managers who get a kick out of bossing people around and never actually helping.

Employee expectation and accountability differs and every ti,me you get a new supervisor, they come with their own way of doing things and rules. Everyone has the same play book but plays by different rules.Also be prepared top be super micromanaged. Even if you have  spending limit of $1,500 and a budget, you can't buy paper or ink unless your supervisor approves it, and she will only respond to your e-mails once every three weeks.

Work life balance is not true as one HR employee reviewed. The corporate staff do not work at the site locations and have no idea that dealing with tenants, contractors, vendors, prospective residents and phone calls all day does not even give you enough time for lunch breaks or punching out on time. The best time to catch up on the overwhelming amount of administrative logs and reports that are deadline driven is early before your day starts, after hours or coming in on your day off. If you try to work over 40 hours to get caught up you will get accused of not managing your time and you will be spoken to about unauthorized OT. It's not worth it if you need your job.

The company is all smoke and mirrors and only cares about the executives making their 6 figure bonuses.

It is a good place to learn the business, but get out as soon as you can or before the dice is rolled and you end up with one of the worst supervisors who will fire you, force you to move in 7 days, threaten you, deny your unemployment, make grossly false accusations about you, and then quit herself.

Indeed breaks things down into sections here so I’ll listen what they want.

A typical day at work: Show up at 8:00AM, everyone gets in a circle to stretch and if you messed something up the day before the management singles you out and shames you in front of everyone. Generally at this time you’re told that your entire group of workers isn’t doing enough even though you just worked 70 hours this week.

What you believed you learned: Zero. I feel like WinnCompanies set me back and was counter-productive as an HVAC technician. Take as many short cuts as possible because you’re about to get slammed with about 15 calls a day.

Management: Laughable. Horrible. Supervisor was cool, manager was a “my way or the highway” ego-driven hot head who knew it all when it came to any little subject. 

Workplace culture: The guys I worked with were cool and very friendly but everyone was generally stressed out because of how horrible it was 95% of the time.

Hardest part of the job: Taking about 10 different phone calls everyday and constantly being micromanaged and having your plans change in an instant. Withholding information about what you did to the resident’s units because the more you tell them, the more questions they asked management. Basically if management doesn’t have to deal with a resident the problem is considered solved.

The most enjoyable part of the job: Going home. Unless you’re on call because guess what you’re about to work until possibly 2AM. You just had an incredibly stressful day and somehow miraculously got 10 calls done today by 4:00PM? Good for you now get straight back to work for another 8+ hours. There’s no cut off time for being on call so you work until the calls quit coming in. You aren’t allowed to refuse calls either.

In summary, WinnCompanies was the absolute worst place I have ever worked in my career. There’s a reason there’s a sign on bonus. If you’re an HVAC technician they will work you to death. Prepare not to have a life in the Summer. You’re expected to absolutely destroy your body every day for these people and then they will have the audacity to say “ya’ll aren’t doing enough” the next morning in a meeting. If someone isn’t doing enough, pull them aside and have a one on one conversation with them. We may work for the Marine Corps but we are civilians, not marines, so treat us accordingly. Don’t punish an entire group for one or two people’s mistakes. This company needs a complete management overhaul.

A Typical Day at Work
A typical day at work for me begins with checking emails and setting my priorities for the day. I attend a team meeting where we discuss ongoing projects and any issues that need addressing. I also make sure to collaborate with colleagues on various projects and attend any scheduled meetings or training sessions. My day usually ends with a review of what I've accomplished and planning for the next day.

What You Believe You Learned
During my time in this role, I’ve learned a great deal about project management, client communication, technical skills. I've also gained a deeper understanding of how to work efficiently within a team and manage my time effectively. This experience has taught me the importance of attention to detail and the ability to adapt to new challenges quickly.

Management
The management at my workplace is supportive and encourages open communication. They provide clear guidance and are always available to help with any issues that arise. They also foster a culture of continuous improvement, encouraging employees to seek out professional development opportunities and providing constructive feedback.

Workplace Culture
The workplace culture is collaborative and inclusive. There is a strong sense of community, and everyone is encouraged to share their ideas and opinions. We celebrate achievements together and support each other during challenging times. The company also places a high value on work-life balance, which contributes to a positive and productive work environment.

The Hardest Part of the Job
The hardest part of the job is meeting tight deadlines, managing multiple high-priority projects simultaneously. This aspect requires excellent time management skills and the ability to stay calm under pressure. However, these challenges also provide opportunities for growth and development.

The Most Enjoyable Part of the Job
The most enjoyable part of the job is seeing a project through to completion, solving complex problems, collaborating with a talented team. It's fulfilling to see the positive impact of my work and to be part of a team that values innovation and collaboration.

The best part was helping tenants and feeling accomplished when they were happy or grateful. As well as all the great team effort that went into a day.
The hardest part was dealing with tenants who are rude, irrational or have mental illness. But that all comes with the territory.

Corporate management:
If you are friends or chummy with the executives or know someone who is, you will move up or even have a new position created for you, you will also be better paid. If you work hard and give 100% you will get your 2% annual raise, medical insurance goes up about 3% every year so your paycheck decreases year after year.

Employee expectation and accountability differs between military and residential and it also depends on which VP you work for. Everyone has the same play book but plays by different rules.

Corporate turnover is high and every new hire recreates policies and procedures for their department so the policies and procedures are constantly changing and they are difficult to keep up with.

Work life balance is not true as one HR employee reviewed. The corporate staff do not work at the site locations and have no idea that dealing with tenants, contractors, vendors, prospective residents and phone calls all day does not even give you enough time for lunch breaks or punching out on time. The best time to catch up on the overwhelming amount of administrative logs and reports that are deadline driven is early before your day starts, after hours or coming in on your day off. If you try to work over 40 hours to get caught up you will get accused of not managing your time and you will be spoken to about unauthorized OT. It's not worth it if you need your job.

The company is all smoke and mirrors and only cares about the executives making their 6 figure bonuses.

It is a good place to learn the business, but get out as soon as you can.

A typical day at work as a Winn customer service coordinator entails a lot of repetitive phone calls and being able to diffuse tension over the phone with a disgruntled resident. I've learned a lot about my empathy skills and how empathy is important in this job, but restraining the desire to make some one happy is a necessity. After all, we aren't magicians and can only do what is precisely in our power to help. Management communicates with us very well, and make it a known goal since we are in a vacuum as remote workers, but nobody is perfect and I believe that upper management may have rushed the hiring and training process for the busy season. The training manager and senior CSC that assisted had to train 4 times the number of new employees when I on boarded and it has been stated by more than just myself that because they were forced to train so many new employees at once that we did not get all the training that we could have had they had a smaller group to teach all at once. The work culture is a fun dynamic where we work independently for the most part but have a whole team to back us up and help each other when we encounter challenging or unusual situations. The hardest part of this job is being able to restrain the urge to "match energies" with a difficult resident and keeping the energy up when the repetition starts drilling in a little too much. The most enjoyable part is by far the ease of working from home in the comfort of my own space.  

Locally its a mess!
Heard very unprofessional rumors in professional circles after leaving the company. Rumors that were allegedly started at the very top and were clear attempts at blackballing me to prevent me from joining the competition but thankfully my career is well cemented, well certified, and able to jump industries at better wages than what was offered here.
Bottom line, things are decent until you are assigned to a career killer property with no resources for success that is severely understaffed. At this point, you will definitely regret your decision to work here. Micromanaging is the name of the game on a local level. Left hand doesnt know what the right is doing half the time. Capital decisions are made and implemented while at property level all are told something is happening the "day of". No professional certs are budgeted so expect to pay out pocket. No 3-bid process in place due to the preferred single vendor that is enforced throughout the region. Few Supervisors are present at their understaffed lower budget properties in efforts to save money, just techs being moved like chess pieces by the ruling class. I hope this system changes for the sake of the Boston leadership. I saw many good things from boston but rarely were they implemented at a local level. Stay away from here if you value your career.

What is the best part of working at the company?
Not a lot of bright spots in my tenure at the company, but I did meet many good people (though most left  once they figured out the game of keeping you just  off balance and insecure enough in your position to stay under their thumb, is a feature not a bug). Corporate culture here is subtly toxic, but lethal to your position in the long run. 

What is the most stressful part about working at the company?
The fact that you can't do your job if someone else hasn't done their job, but you still have to explain why you didn't your do your job while the others involved don't have to explain why they did not do their job. i.e. How is a technician supposed to complete service requests, when the parts are being requested, but rarely ordered... Making the most stressful part of working at this company, the pervasiveness of the blame game.

What is the work environment and culture like at the company?
The company culture in my experience is clicky, subtly toxic and managerial centric. Promotions tend to be based on who you know, and how much they like you rather than your experience or qualifications. 

What is a typical day like for you at the company?
Along with my normal workload of diagnosing, repairing or replacing appliances, plumbing, HVAC, general building maintenance, trash pickup, apartment turns, snow removal.. (too much to list really). My typical day consisted of looking for parts, going to get the parts we needed because they were not ordered, or simply making the old parts work till the new, and hopefully correct part is received.

I came into the company, as a Supervisor. Too many Indian Chiefs and not enough Indians. One hand in management never knows what the other hand is doing. Blame shifting is the culture in upper management, they want the Title,  but don't want to get their shoes dirty. The more you give, the more they want. My crew never got a, "Good Job guys, or even a Thank You" , even when I asked them to thank my men during a meeting setting. We had just achieved many high profile goals, Inspections and special demands. Two Senior Supervisors just stood there, in Zombie state, while we waited for a thank you. It was like a foreign word in another language, they could not comprehend.
The people, co-workers were so fantastic and hard working, I couldn't ask for more ! However, the senior management ran like headless chickens when upper corporate asked a question.. That showed me, that Supervisors and management was clueless and uninvolved with boots on the ground.
They want the Title, but afraid or too lazy to get their feet wet. 
Just a sorry bunch indeed. I've been in this business for 30 years and never witnessed such a bunch of so-called supervisors who couldn't even be trusted to wipe their own noses, or anything else.

Upper management has poor communication skills and operates like a high school clique. Truly qualified individuals get passed over for promotions in favor of underprepared, mediocre people who happen to be friends with management. When we brought our concerns to our supervisors when we were all at the breaking point, we were dismissed and gaslit through the whole meeting. I said if this keeps up, the entire office staff is going to quit, and the response I got was “they’ll just fly a team in from California to replace you”. The same person who said that also said “the office staff is replaceable, but maintenance isn’t”—and then proceeded to do nothing to actually get the maintenance staff to stay. I’ve never felt so undervalued and disrespected by an employer before. It’s bad enough to deal with residents who demean you and make you feel awful, but when upper management is also punching down, that’s unsustainable. The VP of our region didn’t seem to actually care about his team (“people are the core of our success” are they? Because it doesn’t feel like it), just that all of his metrics looked good. Wearing a sparkly jacket at a company outing isn’t going to make people forgive you for how you treated us. 

Top Job Titles	Average Salary
Property manager 5 salaries reported	$84,400 per year
Manager 5 salaries reported	$77,600 per year
Property accountant 3 salaries reported	$72,167 per year
Intern 3 salaries reported	$16.67 per hour
Senior maintenance person 2 salaries reported	$22.24 per hour

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