hvac technician

electrical technician

plumbing technician

installer

hvac installer

WireNut Home Services

Working as an HVAC technician at Wirenut Home Services has been an incredibly positive experience for me over the past three years. Despite having no prior experience in the field, I was welcomed by the team for my positive attitude and strong work ethic. The company has provided me with all the support and education I needed to thrive in my role, and I am grateful for the opportunity to grow within the company. One of the things I appreciate most about Wirenut Home Services is the realistic opportunity for career advancement based on attitude, knowledge and performance. When I expressed my ambitions to move into an office leadership role, the company was supportive and willing to work with me to make it happen.

Moreover, the work culture at Wirenut Home Services is truly exceptional. The chemistry between every employee is refreshing, and the trips, events, and daily camaraderie help to create a cohesive team that can tackle any challenge that comes our way. The training classes provided every week are top-notch and allow us to be Colorado's most educated professionals in our specific trades. I have had the pleasure of working alongside every technician from every trade currently within our company, and there's none of them that I wouldn't want in my own home.

Finally, the company's commitment to ethical business practices is something I deeply appreciate. Working for a company that prioritizes integrity and honesty gives me great pride and satisfaction. We also lead tons of initiatives that help our community. My perspective is validated by our record of 8x BBB Excellence in Customer Service Awards. Overall, my experience with Wirenut Home Services has been outstanding, and I highly recommend the company to anyone seeking a fulfilling career in Colorado Springs.

What is the best part of working at the company?
Learning technical knowledge in the field of home services.

What is the most stressful part about working at the company?
The company did away with their HR representative leaving the position unfilled and ultimately eliminated. This company is company is close to zero percent in diversity hiring in non-labor (office staff) positions. Management lacks maturity & professionalism (pranks on/with office staff). Customer service staff reported inaccurate pay on multiple occasions while customers reported Extremely questionable billing practices. Very high employee turnover rate...

What is the work environment and culture like at the company?
Non diverse hiring practices and unprofessional  as well as toxic work environment.

What is a typical day like for you at the company?
Typical work day is largely very busy answering customer calls while trying to convince customers to schedule all to meet a required quota of scheduled appointments. If quotas are unmet, there is a requirement to reach out to cold call customers to suggest and wrangle scheduling of potentially discussed and declined work.

A typical day at work,
Helping customers with issues that are happening in the home and scheduling them for a professional technician to help.

What you believe you learned,
I have learned that a company puts the customer first and make sure that the customer is taken care of.

Management,
Management has been extremely great to me everybody is extremely approachable including the owner himself and I love that and they take your opinion about how to help the company or how to help the customer into consideration.

The hardest part about the job,
Not finding enough time or dates to schedule the customer

The most enjoyable part of the job,
I get to help people in their time of need. This is the greatest environment I have ever been in everybody is amazing and willing to help you no matter what. I have highly recommended this job to everyone that I know, and I talk about it to everybody on how great this job is. I am extremely proud and grateful for the opportunity that Wirenut has given me.

To sum it up WireNut has values of Care, Family, Grow but will threaten anyone and everyone's job if they do not like you, you do not meet their uncommunicated job expectations, or the General Manager just needs to prove he still has control and decides to target you.
The overall potential is good - but the culture is one of being overworked, underpaid, and underappreciated. Seen first hand them manipulate pay structures, performance documentation, and there's no employees genuinely happy when they actually are safe to speak up and not scared to (again) lose their jobs. 
If you'd like to be tasked with things you are never told you are responsible for, DEFINITELY never trained on, and lied about unless you're selling over 200k a month for a man who you are repeatedly told DOESNT NEED YOU...
I would not recommend  (coming from someone who was excited and put everything into this job)

I learned very little during my time at Wirenut; they mostly train you on how to be a pushy salesperson. Technical training and product training is almost non-existent; despite techs asking constantly for training on these things. You will spend about a month or so riding along with other techs and are expected to just learn from that. Upper management is weak and leads through fear, I can't recall any weeks at my time at this company in which people weren't worries about losing their job. The turnover rate for this company is insanely high, for the HVAC department specifically, the only people that have been with the company longer than a year are either service techs, a few install leads, and the install manager. The general manager is too cowardly to even engage in a conversation when there is an issue with an employee.

This company hired me from out of state only to fire me the day of orientation without giving any kind of notice or reason. Keep in mind that I had dropped my current job at the time, my life and the people closest to me, and spent thousands of dollars for the relocation to work at this job. WireNut quite literally keeps a leader board of how much each employee makes for the sole purpose of pressuring and shaming them for not makin the company enough maney, and I later learned of this company's atrocious policies to upsell the customer and get as much undeserved money as possible. This is a company that can only be labelled as scummy and should be avoided at all costs by both customers and people seeking work.

Working with Wirenut was a consistently frustrating experience. Management was disorganized, uncommunicative, and dismissive of employee concerns. There was no clear path for advancement, no raises, and promotions were non-existent despite repeated promises that "things would change" 

The PTO policy was incredibly limited and difficult to use without push back. Work life balance was clearly not a priority, and burnout was common among staff. Management often made promises they never followed through on, including discussions about raises, internal growth and improved working conditions. All of which amounted to nothing. 

There was severe lack of appreciation for the work being done. Morale was consistently low. Turnover was high, and for good reason. If you're looking for a place to grow professionally and be respected as an employee, this is not it. 

Culture is toxic comin from the top. They smile in the meetings and quarterly, then shove it all downhill all that core values talk is for show. In the field its fear pressure and cover ur own behind every day. They love to flash the revenue number like it means anything while we out here bustin it, dealing with upset customers annd busted installs. They talk to you like youre dirt and then call it “coaching”
Oh and ddon’t even waste your breath on that VOW voice of the wirenut thing. ain’t nobody buy the “anonymous” act. youu leave a real comment and watch how fast they start treating you different. That thing just a trap to sniff out the ones not drinking the kool aid.
If youre thinkin about working here think twice. Unless you like being run into the ground and told you arre lucky to be here...

A typical day at work is enjoyable, starting at the office where all the technicians joke with each other and have a good start to the day. I've learned a lot when it comes to doing internal air quality such as what equipment is proper for the job and how to be fast but efficient. Management is supper friendly and always try their hardest to accommodate to all the techs needs. The culture there is great the a,out of events that they do is awesome and they truly make you feel like family. The hardest part about the job is the waiting, sometimes when your customers are only available later in the day and you have to sit around and wait. The most enjoyable part of the job is the people and how no matter what trade it is there is always someone who is willing to help.

A typical workday for me is usually two or three calls and wrapping up by 4 o’clock and having plenty of time to do the things I need to do outside of work. I believe I’ve learned everything when I first started I didn’t know anything about the trade, now I can run job sites. Management is very good overall. The workplace culture is unmatched. I’ve been here for almost a decade, and every person says that there’s no other place like it, and I’ve seen 500 techs come through probably. The hardest part about my job is scheduling and getting to the right calls every time, but that’s nothing. The most enjoyable part of my job is the freedom and the ability to create my own income, regardless of how old or long I’ve done it. 

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