warehouse associate

test engineer

e-commerce specialist

computer specialist

test technician

Wireless Buybacks

When I started in 2018, I found an amazing company which had room for growth, easy to work for management once we figured out communication. 

We expanded into a new warehouse and had consultants come in and critique our work style. As with any consultants, they wanted to make changes. Many were resisted, such as no chairs for technicians or team leads snapping at people to get back to work. This bonded upper management and the warehouse. It felt as though the low level employees were being heard. It did wonders for productivity and job roles grew. People were promoted or took on special projects. 

This lasted until the pandemic hit. Slowly, everything eroded. Eventually the trust was broken.

While the techs still have their chairs, there isn’t any banter, and having “ideas” is discouraged. It’s solely about getting numbers now. If it gets too loud, a specific manager will snap their fingers in Google hangouts and tell everyone to get back to work. 


Pros (No longer applicable):
Upper Management (Directors) listened comments and criticisms. 
Discounts off of products. 
They offered to pay for trainings, however this was only offered to certain people. 
Casual dress code. 
Off on the Weekends. 

Cons:
No weather control in the warehouse; Dress according to outside temperature. 
Faulty measuring statistics. 
Overtime isn’t really overtime until you hit 88 hours in a pay period. 
Communication has degraded.

There are also other aspects at play, and I will only discuss that with the directors if they are willing to listen and take criticism again. 

If you can keep your head down for 8 hours per day, and don’t mind extreme heat or cold, this place may work out for you. 

Communicate if you’re going to be late or need a day off as soon as possible. Tell multiple managers if you can. 

What is the best part of working at the company?
The pay and hours. That’s really it.

What is the most stressful part about working at the company?
The most stressful part of working there is the constant shift in expectations and poor management. Standards frequently change, yet employees receive little guidance or support. Staff are often treated as expendable rather than valued people. The warehouse environment can be hot and uncomfortable, while management continues to demand more without proper resources or appreciation. Benefits are minimal and not competitive. Communication is often condescending, which creates an unnecessarily negative atmosphere. Overall, the workplace feels disorganized, stressful, and below a reasonable professional standard, including poor upkeep of shared areas such as the bathrooms.

What is the work environment and culture like at the company?
The work environment feels tense and unwelcoming. Most employees keep to themselves, and there is little friendliness or teamwork. Do not expect to feel comfortable or at ease. The warehouse is hot, while management stays separated in air-conditioned offices, creating a clear disconnect. Interacting with management is often unpleasant.

Employees are expected to work independently with little support. Staff are treated with suspicion, including regular security checks when entering. Personal phones or items are not allowed during work, which makes emergencies or important contact difficult. Internet service in the area is also poor, so you may need to drive elsewhere for reliable reception during breaks.

I worked at Wireless Buybacks hoping for a collaborative and rewarding environment, but my experience was far from that. Upper management isolates itself—both figuratively and literally. They rarely communicate with staff, leaving employees in the dark about key decisions, and their offices are physically separated by magnetically sealed doors, reinforcing a stark divide between leadership and the team.

Favoritism and nepotism are rampant here. Hard work often goes unnoticed or unrewarded unless you’re personally connected to management, which creates a demoralizing atmosphere for those without insider ties. The company’s business plans shift constantly—sometimes weekly—throwing employees’ day-to-day responsibilities into chaos without warning or input. This lack of stability makes it hard to feel grounded or effective in your role.

Despite employing people with specialized technical knowledge, management consistently dismisses advice from those who understand department operations best. This top-down approach stifles innovation and efficiency. At the same time, there’s a pervasive sense of mistrust, with micromanagement hovering over employees—yet when you need guidance or have concerns, management is frustratingly unavailable.

Overall, the disconnect, favoritism, and instability made this a challenging place to work. I’d caution anyone considering a role here to weigh these issues carefully. The potential for growth and recognition feels limited unless you’re in the inner circle.

The place is just struggling to fill positions due to the lack of respect, communication, understanding, and action. They have a management style of "hands off management" meaning they dont want to be involved UNTIL they involve themselves because they notice an ONGOING issue and you hear about it once, if at all. Absolutely NO training provided, even for supervisory positions. If they offer, DO NOT TAKE IT WITHOUT GUARANTEE OF TRAINING!! Dont get attached to anyone because everyone is an informant. 
The owner of the business leaves it to his managers just as the managers leave biz to the leads. NUMBERS NUMBERS NUMBERS should be their core value, not fail fast, fail forward, pivot quickly... not even.
They'll even provide you mid year minor pay increases mid-year as a way not to give you any of a full pay increase when annual reviews roll out. 
They want you to challenge them if they're wrong or not understanding, yet can yell at you for doing just that. Miscommunication is their favorite word, when they just never cared to take responsibility for incorrectly relaying information. Its always you have to do better when its never time to do better for the folks that make the calls. Dont fall for the money, you'll lose yourself along the way here.

This position is good for learning technology and applying troubleshooting to your work. The day is spent testing different devices for functionality. The workplace culture is relaxed and allows for you to work at your own pace. If you approach the job positively, you can learn a lot and gain a better understanding of how different technology works. The job can occasionally be repetive with testing the same devices but management does a good job of assigning new tasks to keep the job from getting too repetitive.

Wireless Buybacks is actually an easy place to work at. They are a growing company still figuring things out, but that does not mean they are less than. You are allowed to wear what you want. The people are kind. You have many freedoms working here, it is actually surprising. You can listen to music on a company provided phone, or blast it in your division if you'd like. The only thing is that it is a large warehouse, and they do not have HVAC. Dress appropriately for your shift. 

I was the most depressed here than I have ever been before. I would push out product constantly until we would run out (which was frequently at the time I was there) and need to move to another Division to keep myself busy. My lead would undermine me and favor the men of my team, I would hear one or two words from my lead a day and it would be something along the lines of “Get back on track.”  The communication in this company is terrible as well, and overall I would never consider coming back.

Everyday is the same-thing, you go in, test the devices and leave. pay is okay at best, no real sense of belonging. Obscene amount condescending attitude from upper management. Any disagreements or conflict will have an end result influenced by favoritism/sexism/racism. Would only work here as a temporary stepping stone until you find something better, nothing more. 

Worked as a phone tester at this place, testing different phone models. The job was cool - got to use some software to check how the phones work on the inside. It was a fun gig, always moving fast, and I could listen to my music or podcasts while working, which was awesome. The people on my team were pretty chill. Management was good too, let me do my thing since I got a lot of work done and was dependable. Liked having that kind of freedom to handle my tasks. I moved so I had to quit. 

A terrible place to work, from the CEO down to the Management, They have policies that infringes on their employees happiness and well being. Favoritism and nepotism are blatant and rampant while employees are treated incredibly poorly, lied to and passed up for opportunities. The Boss takes care of his favorite people. 

Top Job Titles	Average Salary
Warehouse associate 10 salaries reported	$19.50 per hour
Test engineer 9 salaries reported	$25.00 per hour
E-commerce specialist 2 salaries reported	$20.00 per hour
Computer specialist 4 salaries reported	$20.00 per hour
Test technician 1 salary reported	$20.00 per hour

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