retail sales associate

mobile expert

retail store manager

sales representative

sales associate

Wireless Vision, LLC

I worked at wireless vision, llc, for over a year. It was not the worst job I have ever had, but it is not a good long-term career option. If you can hit the extremely high sales goals they set, you'll hit the highest commission payout and make okay money - but they consistently make it harder and harder to hit the higher payout tiers and to get your customer bonuses. Sales goals for sales reps and manager/store level goals do not always line up, so you will have to push products and services that do little for you and way more for upper management sometimes. There is extremely high turnover, so if you're there for more than a few months, you'll be the most experienced person in your store. Slower stores are impossible to make money at; big stores are hard to get into. You do get some benefits like PTO and healthcare. 

Say goodbye to your work-life balance, though. Even when you are off, you will be expected to attend meetings, respond to a ridiculous amount of groupchats that never stop going off, and you will consistently be asked to cover shifts on the only day or two a week you are not scheduled.

The environment is competitive and cut-throat. Goals are ridiculously high, especially if you're in a smaller store. You'll be expected to find "creative" ways to push products onto customers who don't want them - it can be a bit shady at times. Additionally, customers are sometimes cool and cooperative, and other times annoying and aggressive. You are expected to calm these angry customers down and turn them into sales.

Bottom line is that all upper management really cares about is numbers, numbers, numbers, and wants none of your reasons for why you're struggling to hit or not hitting yours. The company culture is not fun, as advertised - although they do have some cool events for employees a few times a year.

This place stressed me out more than any other job I've ever held. I do not really recommend this place, unless you think you can put up with everything mentioned above. If you get a really good store manager, though, it does make it better. And if you really push yourself, you can make some decent cash for a few months - until they change the commission structure again. I saw 4 changes in the time I worked there, with each one making it harder and harder to get paid out decently.

Work-life balance
Work-life balance at Wireless Vision T-Mobile is none, you’re lucky enough to be well staffed you won’t run into any issues. Unless your supervisor asks you to work a minimum of 10+ hours.

Pay & benefits
My pay and benefits at Wireless Vision T-Mobile are under valued, un realistic goals to be met. Over worked yet under paid. You will be making less than min wage if you really consider the “all around pay” they glorify if you’re salary! Benefits are decent.

Job security and advancement
In terms of job security at Wireless Vision T-Mobile, I think it is non existent. Management is slime. They act like your best buddy one day, and the next day they’re your worst enemy. They say they “care” but all they do is contradict themselves and play the “business” card. Don’t bother small talk, and strictly stick to business if you apply.

Management
In general, managers at Wireless Vision T-Mobile at the district level and above is horrible! They only point the flaws without coaching and expect you to “fix” it. No form of actual coaching or behaviors to better the business. All they reflect on is numbers and ask how can you fix it rather than investing in meeting up to go over the factors of the business. They’re just “bosses” not “leaders” like they “paint” themselves to be.

Culture
Collaboration with my colleagues at Wireless Vision T-Mobile is ok. Some colleagues at the store level were more helpful than the management at a district level and above.

Overall
My experience working at Wireless Vision T-Mobile was fun, energetic and motivating at first until newer management came in. After that it was downhill. Current district manager points out the flaws without fixture. Not sure how they’re in the position they’re in right now, anyone can call out the numbers and say to fix it. You need someone whom is willing to invest in the business and that is opened to suggestion. Not the “my way or the high way” dictatorship mentality whom intimidates and bullies others into quitting.

The company has a great ideal to be one of the biggest wireless retailers for one of the larger phone companies.  

A typical day at Wireless Vision consisted of Build customer confidence of customers by making the store experience interactive, engaging and reassuring.  Maximize customer experience by "solving the whole problem" (as opposed to pushing products).
    Maintain the visual appeal of your store.
    Make the most effective use of store displays and interactive devices for each of your customers.
    Use your time well, even when not serving customers.
    Keep abreast of the rapidly evolving T-Mobile technology.
    Develop positive customer relationships.

I learned the value of customer contracts and how they are needed in a company like Wireless Vision to maintain customers company revenue, as well as helped customers maintain a consistent price for phone, data, and messaging services even with the growing phone company.

Since Wireless Vision is a retailer for a retailer some structure from T-Mobile management is still protocol.

Co-Workers were great and great to work with easy to learn selling methods just take what they do or did to make sales and mix with your talents for success with the company.

The company is a retailer for T-Mobile so the location of Wireless Vision could be in a kiosk in a busy mall or a store front.  The hardest thing is that when you need to speak with some in a T-Mobile store its hard to get the help you need because the T-Mobile stores do not recognize Wireless Vision as a real T-Mobile store.

The most enjoyable part of the Job was making sure that customers needs were met according to their needs assessment.

I worked at wireless vision for about 3 months and performed relatively well in sales. The job itself was relatively easy for normal transactions, but could get extremely complicated. My coworkers were all friendly and the job seemed like it had a positive culture at first, but was surprised to see the negativity almost constantly from upper management as the months progressed. 

One of the issues with this job was my manager as well as the district manager. If personal customer reviews dipped below a 9.5/10 then you would be punished by being berated over the phone at 8:00 am twice a week by the district manager. I personally do not get motivated this way so it was very frustrating for me. A good month would be glanced over and bad month would be looked at under a microscope. 

Learning as a new rep was also frustrating considering the manager would leave almost every 15 minutes for a break. leaving new reps to figure out problems slowly, while also trying to get a perfect 10/10 review as to not get punished. 

The lack of training for certain transactions also factored into this frustration. My manager also didn’t know how to do mostly anything for these certain transactions which left the sales associates in a bad position.

My biggest contention with this job was the dishonestly in sales. My manager wanted me to add on extra plans to customers accounts without them knowing, which made me feel uncomfortable. I figured this was due to pressure from the district manager on hitting quotas.

If you are ok with negative reinforcement and being disingenuous to make money, then this job would be pretty awesome. It just didn’t fit me personally. 



Wireless Vision is an incredible company with amazing values. They are all about their people! Benefits and compensation are great! Commission structure is great for Management and Associates. My salary was competitive and the bonus comm on top was dreamy! 

I had Excellent peers who were in fellow management positions in the district and a phenomenal chain of District Manager's to support the role. The company also invests a lot of money in the development of management and there is a lot of room for career growth. 
The team at the corporate office are amazing and very easy to get in touch with if you need help with something or have a question. The inter-company communication definitely sets WV apart. 

DO NOT APPLY FOR THIS COMPANY IF YOU CANNOT HANDLE A  FAST PACED HIGH PRESSURE ENVIRONMENT. The company is performance based, so if you are unable to keep up with the standard, you will find yourself stressed. 

As a store manager I worked 45-55 hours a week, long days. Yes I was compensated highly, but the role was too stressful for me at the current time and I feel like results were expected over night even if there was pre defined challenges in my given location. I only left due to the role not suiting my life balance right now, otherwise I would have never ever thought about leaving this company. 

I REALLY RECOMMEND WIRELESS VISION!! They are growing fast and are absolutely all for their people.

when I worked at wireless vision I worked at a few different locations. The hiring manager that I worked with initially was being moved to another location (which was a common thing with this company) and later on left the company. My next manager was a very good person but a pretty bad manager. He didn't really have any good leadership skills from what it seemed he didn't really do any work what so ever which caused for his staff to pick up for his slack and mistakes. He was later fired due to performance issues from what I heard. I had two more mangers after this who were both great managers but were constantly being moved around from store to store. Some other things I thought they could change were the goals they had for their commission seemed out of way out of reach, and when they kept changing them to try and find a better system it made things a lot worst. Some smaller issues that i had with this company was their scheduling for smaller stores. i worked at probably 3 to 4 of their locations and the smaller ones usually only had 2 people working at a time which made it very difficult to take lunch breaks so most of the time you don't clock out or you leave someone with a lot of customers waiting. I overall got a lot of good experience working here but wouldn't really recommend it to anyone i know.

If I could give this company 0 stars I would. Every employee that has worked in this location has left because they were either mistreated poorly or taken advantage of. At one point I was the only sales associate employed at the store and felt pressured to work 70 hours a week, open to close 7 days a week, for over a month. Nothing we ever did was good enough. The location of the store is terrible, a lot of zero days so you’re more marketing than selling. You could spend all day making calls, messaging people on social media and properly pitching to customers and you’re still made to feel like the smallest person in the world. I got “promoted” towards the end of my employment with the company for them to only emotionally abuse me, take advantage of me and not pay me the salary they had promised for over 2 months. When they had finally done what they had promised I was truly done and disgusted, especially after being told I wasn’t being back paid (even after promised and owed that money.) I was still hourly, not clocked in and forced to go on conference calls, answer all employee questions and as told by my district manager “to make that store my main priority above everything else.” & this is only what I can type in so many words. I was the longest employed employee in that store (which was only 11 months) and believe me when I tell you, THIS IS THE WORST PLACE I’VE EVER WORKED.

Beware working for this company. They expect you to drive to their quarterly meetings which are about an hour or two away from your store location to a "middle ground place for all stores to meet". They also hire really awful managers who either care too much about your progress as an employee or too little. Prepare to be expected to put unneeded things into people's bills just to keep the store quota for the day, regardless if the person wanted it on their bill. Many people get fired from this company because of managers who really don't know how to do their job other than having a power trip. If you are trying to transfer to another location, good luck because you might get a manager that will sabotage every chance you get, just because they don't want you to leave their store and make it look bad on them. Commission sale payouts are a joke, especially when the store you work at barely has customer traffic. Also make sure you specifically let them know if you want to work full time (40 hours) otherwise, they'll say you work full time and not give you the hours. 

Overall, I do not recommend working for this company, especially if you value a work / home life balance. 

When I started with this company I believed it was great as I was coming from a different wireless carrier. At that time the commission structure for this company was well worth the change. I enjoyed my atmosphere and also my coworkers. It felt like a true team environment and everyone was pretty content. Over time as I saw the company grow they made a major change in the commission structure that really did hurt a lot of the employees. I my numbers stayed the same but I saw a $5-600 pay cut in my commission because of this new program they implemented. It sucked because me being a full time rep I saw part timers at busier stores who wouldn't sell nearly as well as I could have commission checks larger than mine because they just happen to be in a store with more foot traffic. Once I was finally able to transfer stores, they changed the commission structure again. I saw and increase due to the store I was in, but at the same time people who weren't in a store that was doing as good as mine, just because the traffic isn't there, saw another pay cut and that isn't fair. It left a very sour taste in my mouth and I decided it was time for me to part ways

What is the best part of working at the company?
The best part of working for Wireless Vision is compensation, IF you can hit the ever-rising sales goals. 

What is the most stressful part about working at the company?
The atmosphere. All leadership from the very top down are arrogant and sleazy salesmen. They don’t care how you make a sale, just make it. And if you make a mistake, even when just following their lead, they’ll gladly throw you under multiple buses. Working there is like being in high school. 

What is the work environment and culture like at the company?
Very pessimistic. Don’t worry about having a personal life. The “work hard, play hard” value is just a way of saying “give us all your time and energy so we can ensure we get the most value out of you, then we expect you to be happy with a bar crawl or dinner party with the higher-ups once or twice a quarter” 

What is a typical day like for you at the company?
Go in, set out devices, ensure the place is clean, setup cash registers, do inventory. When store is open, pray you get people that don’t have any common sense or self-thought to be able to see through the sleazy sales tactics they make you use. If you are closing, do everything from opening but in reverse. If you are actually lucky to not be working open to close, that is.

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