sales representative

sales consultant

retail sales associate

sales associate

wireless sales consultant

Wireless Zone

Wireless Zone was and will likely always be one of the top independent Verizon authorized retailers in the New England. Management was for the most part very understanding and helpful. Pay structure changed over the years but generally was very good. If you performed well you were compensated extremely well. This is one of the few jobs where you can really see the difference of "how much you put in" when you view your take home paycheck.

Expect to be a reliable and self managed individual. You need to be willing to learn, adapt and conduct yourself in a professional manner. Commission based sales means that you must be accountable for your actions. Unethical sales reps unfortunately have and do excel in some cases and previously this had created an extremely toxic work environment and can lead to you having to clean up other people's messes. If you have a co-worker that is not taking this job as seriously as you and you colleagues this can also create a bad work environment. Be willing to guide and teach your fellow reps and become a better leader yourself in doing so.

Overall the job gives you a lot of opportunity for self-growth and excellent compensation. It may not be for everyone and constant pressure to increase sales goals can be taxing over time. Turn around is quite common in this industry but the ones who stick around will be rewarded for perseverance as long as they are willing to grow themselves.

The owner and management is very down to earth but not immune to sometimes being out of touch with the day to day of the sales floor. They overall display a very good willingness to support their reps and help when help is asked for. Don't be afraid to ask for help if you need it.

Schedule wise it is great for a single individual or someone wtih little outside obligations. Expect to work weekends (Saturday generally being the most profitable). Expect to work holidays (again, very profitable) and expect to take your work home with you almost every day in order to grow as a sales rep and stay in contact with your clients. If you have specific scheduling needs you may want to look elsewhere, this is not a 9-5 office job and may not be suitable for someone who values personal/family time.

I learned a lot about myself and grew as an individual during my years with Wireless Zone and would recommend it to anyone who wants a challenge that will pay off.

Wireless Zone is a independently owned Verizon Wireless Premium retailer that offers a fun and creative atmosphere through communication with customers seeking the latest in wireless technology (i.e. Smartphones, tablets, mobile internet). Each day is different - some days there will be customers seeking information about tablets / Smartphones, while other days there will be customers wanting to find out about the latest accessories available for mobile devices. There is a great competitive team atmosphere where everyone works together to be more successful. The toughest part of this job is balancing inventory management / ordering with customer demand, while the most rewarding part of this job is matching customer needs with the latest in wireless technology. The problem with this position is that the base pay has not changed in years and the commission structure is very low compared to industry standards. Furthermore other than paid vacation time, the company offers no health insurance, no retirement plan, and a discount off mobile phones. Recently, management cut the base pay of new sales associates to just above minimum wage - while leaving the meager commission structure unchanged. Sales Associates are expected to balance customer service, sales, and the maintenance of secure information for pay that has now been reduced to well below the federal poverty level. This position requires technical aptitude, sales and customer service skills and now management reduced the compensation; a cashier at McDonald's makes more money per hour than a Sales Associate at Wireless Zone. Management is overly concerned with short term profit verses long term growth and profitability. If upper management increased the commission structure and provided benefits to senior sales associates and managers, there would be higher quality people working and the company would vastly increase its overall profitability. This is a great position if you enjoy working with technology, and a team environment. If,however, you are an established salesperson or retail professional, the lack of benefits and poor compensation are extremely disappointing and may cause you to look elsewhere for employment.

Do not work for Wireless Zone in the franchise owned by Al Pellecchia. You get less than minimum wage, expected to work more than 8 hours a day without overtime pay or any compensation. You can’t take a 30 minute lunch break due to being alone on the shift , yet they still take the 30 min per day out of your pay. The management is useless. No help. I have worked for Verizon, sprint, and Verizon’s Wireless CORPORATE, and this reseller was by leaps and bounds the worst. My interview was conducted by someone wearing a camouflage sweatshirt, and was supposed to be a district manager??? I was told in that interview which was less than 5 minutes long, that since I was pretty I made him nervous, ummmm, NOT OK!! Should’ve known right there. Then if I asked for help, he was too busy walking around the store to get in his steps!! Again, no support. It almost is just a company thrown together and expected to succeed. Other workers would leave for hours on end, steal from the cash drawer, it was just a joke. DO NOT RECOMMEND AT ALL!!! This company, FRANCHISE I should say was the worst experience of my life. There is NO support from management or senior representatives. The pay is extremely below average for what is expected to be done. You work by yourself because the manager leaves 2 or more hours earlier than they should, leaving you to tend a store alone with no support. And then if you try and reach out for help, they don’t answer. You’re expected to attend last minute staff meetings, UNPAID. By far the WORST wireless company I have EVER worked for. Verizon Wireless itself would be appalled if they knew what went on in these stores. 

I had the unfortunate experience of working for the Wireless Zone on South Main Street in Blacksburg (in the First&Main Plaza). I only kept the job for 2 weeks before I just couldn't take anymore of the unprofessional environment and rudeness that I was receiving, not only from the employees (WHO WERE SUPPOSE TO BE TRAINING ME), but also the manager and owner.

The employees who were suppose to be training me were incredibly rude and not helpful at all. They gave off the vibe that I was a burden and they didn't have time to put in the effort to train me properly. I don't think I've been treated this poorly by any job before. When I tried to contact the manager about my concerns, he just told me that I seemed to be struggling with the job and told me it probably wasn't for me anyway. WHAT? He didn't even attempt to resolve the problem I was having with the other employees.

Finally, after one of the employees shooed me out of the way when I was trying to wait on a customer but needed help logging into my employee account, I was DONE. I walked out and never looked back. Dealing with all of that was not worth 7.50 an hour (full-time hours) with no benefits.

On top of all that, this business is very poorly managed. The employees sit around all day like they are miserable. The owner or manager are rarely ever there. And they purchase cheap accessories off of Amazon.com and sell them to unsuspecting customers at outrageous prices.

My advice? BEWARE!

This is definitely not the place to work if you value your sanity.

If you want a job that is the same work everyday and gives you pretty much the same pay check every 1st and 15th with no raise or advancement possibilities whatsoever… this is for you. 

You sell phones and internet. You get an hourly rate and you can make commission as well but it’s very rare because of how stingy customers can be and how the metrics are as well. Company has a bunch of BS metrics that you have to reach to make commission and they LOVE! to change those metrics once every other month to make it harder for you to make money/commission. 

Some months are slower than others so you don’t get as many sales so instead you’re just making cold calls to people that don’t answer or pick up the phone and yell at you because you’re calling them in the middle of their workday. 

Also… Higher ups (district managers) could care less about you so don’t bust your butt to try and be the best and get recognized or to get a promotion because you will never be good enough and they will always want more no matter how high your sales are, or how on time you are every day, or how late you stay, ect. 

And DONT EVER!!!! Expect a raise because you aren’t going to get one… no matter how long you have been there, how loyal you are, how good your sales are, and whatever else. So go ahead and toss that out the window. 

Only good thing I can give you from this job is how good my store manager was, the 401k, and how easy it was to take time off. 

This job leaves much to be desired. You will work many hours alone especially at a slow location and you will often close/open alone. Customers are unbearable at times being you spend hours with them sometimes and they have a lack of understanding on what an “authorized retailer” really is. The base pay here is laughable considering the knowledge you have to have to use the program and to properly sell the products and plans. Training is basically non-existent. Gaslighting here is just “pushing for sales”.  When you start the commission structure seems great but then you actually take home the bare minimum if anything because there are so many goals you have to reach just to make even a low percentage of your commission, which is also capped at a sadly low rate and the structure constantly changes to benefit the company. Phones take hours to set up and the program you use to process orders constantly goes down and screws up orders, which will hurt your sales and forces you to go back and fix them which takes time out of making more sales. This company has a constantly revolving door for a reason. You learn a lot with todays tech and you do have the chance to potentially make good commission if you want to make this job your only priority and push any product you can on people who don’t need it. 

From the beginning I could tell this company was not on the greatest of places to work. Was hired on as a full time sales rep at one location. After three weeks of training they wanted me to go to a location almost two hours away from where I worked for a “training” seminar.. I went to this and then was explained the commission structure on which you had to sell at least $5,500 for the company in products alone in order to get a $150 check.. the base pay was not competitive at all. I’ve worked at fast food places that paid more on the hour for less stress. If you did not hit oaks for the month you were constantly being threatened by the district manager and others that your job was at stake.. they moved me to another location and then cut hours terribly..  still wanted us to hit the goals of full timers when they weren’t giving us hours.. I have quit and when asking about when I will receive my December commission check (2 month hold back on all payouts of commission) was told that I will receive it after the full chargeback time, along with the 45 day wait period.. never get a yes or a no.. they have terrible lack of communication with sales reps

Typical Day:
- Open the store, insure store is supplied properly, and the store is clean.
- Use computer systems to uncover the best products for each customer.
-Troubleshoot any issues with phones before sending the phones out for repair,
- Handle customer complaints and concerns.
- Handle any customer payments and purchases.
- Create contract for cell phone service.

I learned many things about how to troubleshoot cell phones and what could happen to them.

My management team was very well organized which made day to day activities easy

My co-workers were easy to get along with which made daily activities easier because we would work as a team.

The hardest part of my job was when an irate customer would enter the store with a broken phone, no insurance, and no older phones.  This was resolved either by making a call to Verizon and moving an upgrade forward or finding them another phone they could outright purchase within their budget.

The most enjoyable part of my job was properly pairing a customer with the correct cell phone and cell phone plan.  They would leave with a smile and then come back at a later time and tell me how much they loved their phone.

I haven’t worked for Musser Wireless in 10 years and the horrible experience I had there still haunts me. I just applied to a job that went back 10 years on references and when they contacted the Mussers the response given was no comment, I had to explain myself to my perspective employer regarding that I left under hostile work conditions and that response should be testament to that fact, they agreed. I’ve never been given a negative reference before let alone one of “no comment”.

I opened the new Blairsville location in 2011 and worked no less than six days a week and often open to close for a weak salary of $2000/month. No management support, and no consideration for a life outside of the job. I only asked for one day off the whole year I worked there and that was a hassle to them to fill my position for one day. When I asked for an extended lunch one day during the Christmas season to perform a home inspection on a house I was buying I was told it was denied even though the owners and several store managers would be in all day to do interviews after a year of me complaining non-stop that I was burned out and they needed to hire more associates. That was the last straw for me, luckily I’d been offered another job and was able to get out of the hostile environment.

This was the WORST company I have EVER worked for. There is no structure, nobody is ever there for support when needed. New hires are given keys to the store and expected to work alone on the 2nd week of being there. There is no set training, you go to orientation for 2 days(if that) then you’re expected to be on the floor with no support or help. Supervisors or Managers are nowhere to be found. During the early stages of Covid , cleaning supplies were not supplied, therefore I paid with my own money to ensure the store was kept clean and sanitized. I was never reimbursed, same with trash bags. There was drug use in the bathroom, which was never cleaned. Staff worked alone, one rep at a time, females worked the night/closing shift in a dark unlit parking lot, no cameras alone. Basically a free for all. Base pay is lower that minimum wage and unless you’re shady at sales and lie to the customer, you’re lucky to make any commissions. DO NOT WORK FOR THIS FRANCHISE, other ones may be run professionally, but the one I worked for which was southern nh, mass bordering towns mostly!

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