customer service representative

medical technologist

technologist

support services clerk

phlebotomist

Wisconsin Diagnostic Laboratories

I was excited to become a Blood Banker at first. However, the two first shift lab assistants were rude and unprofessional. They were getting paid to train me and still lacked patience and understanding, They would huff and puff as well as roll their eyes at me when I needed assistance or would ask them a question. I worked there for five months and everyday working with these two, they would yell at me, watch me, throw things at me, snatch things from me, and yell at me when I asked someone else a question instead of them. For example,  one of the LTAs would throw orders at me or slam them down aggressively in front of me. She would also talk about me and other employees and how stupid we were to the other LTA. In addition, they would watch me make an error and wait until afterwards to tell me I made an error. Example, I sent an autologous rbc via pneumatic tube, the LTA waited until it sent and told me that it was suppose to be manually transported. They would snatch orders off the printer and have piles of orders as I had no orders to work on. If I were to ask if I could take some they would say no and minutes later turn around and state that i could be helping them. I would keep quiet because both of their behaviors were considered normal according to the other staff in Blood Bank as well as one of the LTAs laughed about how she was viewed as mean and bragged about how the other workers were afraid of her. This greatly affected my work because I felt as if I could not talk to them about work related issues, and had no room to work to the best of my ability. I was constantly told that not many make it in Blood Bank, and that the LTAs are suppose to work together and be for each other and that if we weren't that we are against each other. If felt like a loss-loss situation.

The job itself is not the problem. It is the atmosphere and the environment. The problem is the new management team that took over maybe 2 years ago. Things have been downhill ever since. There is a very high employee turnover rate now. They can't keep staff. Most of the  long term, dedicated,  reliable workers that had been with the company for 10 plus years  have quit or been run off by management. The quality of the new employees has greatly diminished. A lot of them are unreliable, don't want to work, and they call in all the time. Customer satisfaction has suffered greatly as well. A lot of the LTC facilities that are currently being serviced are now unhappy with the service that is now being provided. Delayed lab results. Stat turn around times are rarely met due to workload and staffing issues. 

Enjoyable place to work friendly and nice staffing.  A laboratory the size of Wisconsin diagnostic is always going to be busy because if its business growth.  As a pre analytical processing manager for Wisconsin diagnostic it is a great place to work.  Like any organization change is always a challenges to have staff buy in.  The most important thing about Wisconsin diagnostic is that once you get the staff to have the same visual goals as you, it is a great place to work.  The staffs are very supportive and they are willing to go above and beyond their duties to make you successful.

I wouldn't recommend working here unless you want to advance your career by learning. Laboratory is unionized, which was great to me cause at least I had a voice, when I went to the meetings. Pay was at the top for MLTs and was raising for MTs. Worked 3rd shift and there was never enough staffing, so you were always being mandated in. So if you like money by all means work there. Management was terrible, when I was there, but that manager got walked out. Not sure how management is now. Great place to see rare stuff and get experience.

Lab staff is great! Execs need to listen to their leadership and lab staff.  Decisions being made do not support the quality standards of work employees are expected to maintain. Only see profits to be made above all else which is shameful.
Straight from our Executive Director via CAP TODAY:
"But at some point we can only afford it so much. A position only brings so much value to an organization. When the cost of that position is more than what you can get back from it, that's your limitation right there." Way to make us feel appreciated!! 

Management does not follow contract language, and will say anything to appeas you at the moment,  true or untrue.  Then they will reverse themselves and proclaim they never said what they said to begin with.  There is no level of trust between managers and workers.   Management wants to be called "LEADERS" yet they have no idea what that means.  Losing half of the workers on second shift should be a wakeup call for them, and any future employees.

Company is a Froedtert Hospital subsidiary. There is a lot of red tape when it comes to policy standardization and/or IT LIS related functions. One of the biggest stressors is not having IT support because it is triage to Froedtert Hospital with no IT leadership presence on Lab side. Epic team is stretched so thinly with projects that are often delayed. Lack of leadership presence from Legal with contracts getting delayed for months and years.

No idle time, always have to cover benches, only 4 sick days a year or you get written up, smaller and smaller raises after years of work, health insurance is higher than ever, but you get free parking?

WDL is a great place to work if you are considering specializing in a department (ex:
 chemistry, hematology or micro). You will be stuck in that department but there are many benches to learn from. Management could use some work; they care on the surface but nothing has really changed despite employees providing suggestions. The technical leader team is being carried by one person. 

No room for advancement into leadership roles if you are a minority. Pay scale seems to be about race not qualifications. Mass majority of non-minority staff with less years of experience and poor work ethics are being compensated more then the minority workers with more years of experience and that work harder.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$24.00 per hour
Medical technologist 3 salaries reported	$24.67 per hour
Technologist 1 salary reported	$24.81 per hour
Support services clerk 1 salary reported	$62,500 per year
Phlebotomist 1 salary reported	$18.00 per hour

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