laboratory technician

customer service representative

Woodlands Medical Specialists

My job:  too much work thrown at you to start with, it seemed like I was just given everyone else's work they didn't want to learn or do and deadlines were sudden and unrealistic.  You are given the minimum amount of info to do the work and this place does NOT push for training or skills advancement.  My job also had no clear structure around it and seemed to be an afterthought they hired sloppily for with too many people contributing to what they thought my workload should be.  

Management nitpicks over petty stuff and is very unprofessional:  they demand instant meetings rather than schedule them in advance and do not show much professional courtesy to anyone beyond their little circle of Bible-thumping conservatives.  I witnessed more than a few temper tantrums from two female managers who continue to run people off but they keep one of them around for political purposes since some of the doctors favor her.  It is doubtful they are aware of her bizarre antics and most of the doctors seem to be out of touch with how miserable staff are or why that is.

Staff:  lots of gossip and tattling and for some reason the medical staff are pitted against clerical and office workers.  Many of the other managers engage in random gossip and will lie right to your face or start targeting you if they think you have picked the wrong "team" in the latest conflict among them. Lots of favoritism goes on.  Communications are not very good.  

You get paid holidays, standard with a Good Friday thrown in there and too bad if you are not a Christian.  No sick days, just 6 hours or so every 2 weeks of PTO AFTER four months from your start.  They buy your first two uniform tops but you buy your own uniforms after that and good luck figuring out the uniform regulations, they differ depending on your job and some staff wear whatever they want.  If you quit before a certain amount of time you have to return the uniform tops they bought. The uniforms are hideous, unfeminine, show stains easily, are too expensive, and make you look like a delivery driver.

Benefits:  health insurance is more expensive than it should be but you have other supplemental options and Teledoc, a free phone service that delivers basic health care.  Other benefits are competitive and standard, life insurance is good.  Pet insurance.  401K after one year.  OT depends on where you work, some managers are good with PTO scheduling.  Time is tracked with software so you are not ripped off or worked unpaid OT.  An HR company handles payroll so it is done professionally.  

I ended up leaving after 2 years because I am used to office settings where you can hang pictures on the wall, eat a snack at your desk, eat lunch at your desk and work through lunch if you need to, etc. to GET THE WORK DONE.  None of that is allowed at this workplace and the break rooms are uncomfortable and filled with unhappy staff. 

This place is growing and that growth has allowed them arrogance in hiring and firing.  The word is starting to spread about their tactics, though, so they are hiring outside of the region now.  The 10 year anniversary was a cupcake out in the hot parking lot this year.  You can have mine if you decide to learn dirty office politics and join the fray with this employer.  Good luck.

Woodlands seems to be exactly what they say they are:
*  they place high value on taking great care of patients
*  they take their work seriously and they expect you to do the same
*  if you don't want to work hard, this might not be the best place for you.
*  they hold staff accountable for how they perform.  If you slack off, it WILL eventually catch up to you.

But rest assured, when most of the doctors in town send their families to one place, they must be good at what they do!  I was an employee and I had a family member that became very sick.  The care he received was incredible.  Staff really cares and they do a good job.  From what I have seen, it appears that if you don't do a great job, you won't last at Woodlands.  More companies should be that way. People are so quick to get disgruntled and complain when they are held accountable for poor attendance and performance.  Woodlands has a high standards for employees and they let you know that up front.  If you take pride in your work and want to help patients that REALLY need your help, this is an awesome place.

Management in urology picks favorites. Constant threats of termination for taking excused time off. Drama is often not only tolerated, but caused by management. Nothing is consistent, what is expected one day is not the next. Hours are inconsistent, one week it’s 20 the next 45 or more. Human Resources who is there to advocate for and help employees is friends with management so don’t dare voice a concern there because you’ll hear management voicing and discussing with other coworkers what you’ve just said behind closed door the day before. Sadly people with darker skin get the worst of treatment by the urology upper management. Do not and I repeat do not get Intermittent FMLA because you’ll be threatened with your job and told you will never be promoted because you take too much time off! Upper management in urology will allow people to gang up on one another, gossip about and treat each other terribly and sit back and do nothing to correct this, but rather join in to make it worse. 

If you value your mental well-being and a workplace where you’re respected, look elsewhere. Doctors won’t give you the time of day or even call you by name. Support and resources are severely lacking, making it difficult to do your job effectively. Leadership is inconsistent, and there’s little investment in staff development. This is not a workplace that fosters teamwork or professional growth.

This workplace consistently fails to value or fairly compensate its employees. You're expected to take on excessive workloads, and new responsibilities are regularly added without additional pay or consideration. HR does not advocate for employees and instead serves only the interests of the company. There is little to no work-life balance, and the lack of accountability and teamwork creates a toxic and unsupportive environment. Professional development is nonexistent, and the overall culture leaves you feeling undervalued and burnt out.

You arrive and log into your systems for the day. I learned that you can’t trust ANYONE! 
Management was great!
The workplace culture is volatile in the actual phone nurse room! They are vultures ready to throw you to the wolves! And if you cant learn EVERYTHING in 1 week well best bet them nasty girls are talking about you every second they can! But the boss says you’re doing great. Very conflicted communication like the upper is fooled by the women in the room because they kiss up to the boss! 
The hardest part was training! I’d learn one thing and be told to stop and do another by the other nurse who’s leaving. Completely ridiculous! No professionalism AT ALL! Lack of self respect with the 2 ladies in the phone room! I liked the hours and free food! I’m glad I’m gone! Toxic wk environments aren’t worth the small pay! 

If you value your mental well-being and a workplace where you’re respected, look elsewhere. Doctors won’t give you the time of day or even call you by name. Support and resources are severely lacking, making it difficult to do your job effectively. Leadership is inconsistent, and there’s little investment in staff development. This is not a workplace that fosters teamwork or professional growth.

They need to change the Management in the billing department, the staff is put against each other, the management tells things they shouldn't to the employees that want to be so called special so they can work hard at not working. If you're out you're out, the over all environment is really bad, the employees walk around like robots. Really the billing manager needs to be put down to a billers position because she believes she knows everything, she has horrible "people" skills and does not know anything about managing staff. I always say "run Forest run"! What's really sad is this company has a lot going for it, but Leadership and HR allow this manager to treat the employees with no respect and they wonder why so many want to leave. Only worked here six months and it was the worst six months ever in my career.

Your experience there depends on how well management likes you.  They are very biased and don’t ever think about making a complaint or voicing a concern because they don’t care.  It’s not a good environment to grow and people like to talk behind your back so it feels like you are walking on eggshells all the time.  I’ve never been in such a toxic and catty environment.  Management only knows how to delegate talks and never helps.  If they don’t like you, they will tally up every little thing you’ve done and find ways to push you out of there.  This is why turnover is so high.  Hope you never get sick while working here too because there is no sick time and they pretty much expect you to be healthy all year long. 

The company has a little communication issues
With new hires.
They also in my case,
Placed me under a brand new supervisor 
Who was miss informed about some crucial 
details in regards to accessing patient records.
This detail had a trickle down effect
And delayed my ability to retrieve the necessary information to set up and schedule
Patients for the new primary care division.
I have no personal grievances.just noticed that since leaving this company in May, the position has been advertised several time.
My hope is that they will realize the issues and have a successful product for future success.


This place is very rewarding to work by helping patients and family members who are dealing with sometimes life-altering cancer illnesses. I have learned to have more patience and empathy overall. Management doesn't like to micromanage and expects you be proficient and able to do your job. Everyone is very friendly, and its patient focused. The hardest part of the job is having to deal with 1% off people just become very difficult and disrespectful. Having the trust in management to do my job and my hard work doesn't go unnoticed or taken advantage of. 

Top Job Titles	Average Salary
Laboratory technician 1 salary reported	$15.50 per hour
Customer service representative 1 salary reported	$22.00 per hour

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