pet groomer

retail sales associate

pet bather

sales associate

store manager

Woof Gang Bakery

This is a franchised structure so every store will be run differently, but this was my experience after 2 years of working here:

Very high turnover and low starting wage. 
Family-owned store wanted to create a family environment but actively encouraged toxicity.

Business does not get support from corporate. There's no HR or anyone to ask for help. 
Wants to cater to high-end clientele, but cannot afford to hire, resulting in a rotation of college student staff serving millionaire customers that demand everything from the employees and managers are pressured to always put customers first.

Had customers threaten my life, spit in my face, scream at me over this job and all I got was free lunch.

This push for profit resulted in unsafe animal handling practices regularly. 

Staff are selling 40 dollar bags of dog treats and don't even make a third of that in an hour. 

Clients come in with nutritional questions that only experienced nutritionists and veterinary professionals can answer, yet uneducated staff is encouraged to upsell anything instead of admitting they don't know what they are talking about.

All of my nutritional certificates I paid for myself. There was never any offer of reimbursement or to get any member of the staff continued education/seminars/training. I was expected to train new staff members and share information I spent money to learn with no extra pay. 

Staff did not get along, often fighting inside or outside of the store. There was no support from management on any issue. Staff were encouraged not to reach out to management because managers are "overwhelmed". 

Employees would quit and management made it the staff's responsibility to handle the customers, often staff members had conflicting stories.
There was never adequate staffing; if someone went on vacation everyone was expected to work more to cover the shifts because "we're a family".

During Covid there were no rules or communication about anything. 
Customers berated staff over lack of mask policies.
Did not support contactless credit options in store or have anything in the store priced, which often caused issues.

Though I did love working here and working with the animals, it took an extreme toll on my mental health. 
This business has amazing potential and is run by people who love animals, but don't know anything about them. 
Every suggestion I had for the store over the years was turned down or went unaddressed.

I enjoyed working with the dogs and take pride in my work as a professional groomer. Unfortunately, my experience at this location was negatively impacted by management. I experienced constant micromanagement, and instead of feeling supported, I felt my confidence and professional judgment were repeatedly undermined.
One of the most frustrating aspects was being told how to groom by a manager who was not a groomer. In all my experience, I have never seen a manager without professional grooming experience instruct groomers on how to perform their craft. It created an environment where experience and training were not respected. There was very little opportunity for personal engagement with customers because the manager insisted on being involved in nearly every client interaction. As a groomer, building trust and communication with pet owners is an important part of providing quality care, and I felt that opportunity was limited. 

I also raised concerns when I was asked to use tools and products that I did not believe were appropriate, but I did not feel that my concerns were taken seriously. I invested in my grooming education and always tried to be flexible and help the team whenever needed. I simply expected the same level of professionalism and respect in return.

I hope management works toward creating a more supportive environment where trained professionals are trusted, employee concerns are heard, and constructive leadership replaces micromanagement. Unfortunately, based on my personal experience, I would not recommend this location as a workplace.

I started with Woof Gang 4 years ago and the location I worked at then was amazing, we had such a great team, the owner was incredible (he even took us on a paid weeks vacation to Disney and Universal!) and the work life balance could not have been better. Although there wasn't any benefits at that location the amount of money I was making definitely made it worth it! plus the clientele was incredible and the flexibility in my schedule could not have been better. I decided to move out of state and my boss there could not have been more supportive and helpful during that move. I really didn't want to go but I had to due to personal reasons. 
Now I have joined a Woof Gang in another state as the salon manager and just got back from training and the corporate structure is incredible, they truly want you to succeed and want the franchisees to care and have empathy for their employees. They provide so much support, continuing education, discounts for so many products and services to help your employees move up in the company and truly provide a sense of warmth and camaraderie in their structure. 

Because every location is independently owned and operated you will get a vastly different experience between every location so one persons review in one city or state doesn't necessarily reflect what you will experience in a different store in a different state. As a groomer we all know that every salon will have a different experience so its very important to consider each individual store as a stand alone experience. 



Working as a pet groomer here has been a fantastic experience. The pay is very fair in comparison to what I've experienced at other shops. There are also opportunities to earn more through upgrades and bonuses. The workload is much more manageable with one-on-one grooming prioritized. Only a few dogs are in the salon at once, removing the stress of rushing through a groom to get to the next one. There are less distractions as well because all customer calls and register transactions are handled by the retail team. It feels great to be part of a company that truly cares about its employees and understands the greatest stressors of being a groomer. The bosses encourage growth and always support us in participating in the community, which makes the job even more fulfilling. They also promote high-end grooming techniques like creative grooms and Asian fusion styling, giving us the opportunity to showcase our creativity and expand our skills. On top of that, they sell fun, healthy products for dogs, which adds an extra layer of joy to the job. It’s incredibly rewarding to see pets look and feel their best, while also knowing the products we offer are good for them.

I loved the job itself. It was great helping the customers, meeting new people and their pets, and assisting them with their needs. However management and the owner made it impossible for this to be an enjoyable place to work. There is no communication, and the level of pettiness and drama is toxic. The manager was a jealous narcissist who yelled at people (employees and customers), gossiped, about everyone, lied, and spent most of her day dealing with personal issues rather than helping and leading her employees. And she got away with all of this because she was able to manipulate the owner into thinking everyone else was always the problem. The owner is just as toxic and greedy, preaching to be kind but never practicing it. She believes anything the manager says without ever getting the real facts or asking your side of the story. If you try to bring the truth to light, you are suddenly the issue and a gossip. In fact, she will freely throw out as many insults about you as she can.  Despite all the hard work you put in, because things are manipulated to look like it is all you and she is gullible enough to believe it. It only took her about 6 years to realize what a lying manipulator the manager was, but yeah, the owner knows all and nothing EVER gets by her.... And if she did really know, well that says it all too.
Do not, I repeat DO NOT put yourself through the stress and mental torture of working here.

Started out pretty basic as far as grooming facilities go but then things took a nosedive rather quickly. Slow customers at first (to be expected) but the weekly pay was nice, until they swapped us from 1099 to W2. Every paycheck for a month+ was late, and one of them was wrong, they swap to pay every two weeks which would've been fine if they had communicated that. The check we were supposed to be getting THE LITERAL NEXT DAY was apparently not going to be given until the next two week paycheck, the only reason I knew about it was due to a conversation with another employee who had a question and messaged the person in charge of it.

They really stress how they value the employees thoughts/concerns but every time we went to them, we were ignored and sometimes they behaved verbally hostile. They hire more groomers (after saying they wouldn't) because they were 'losing customers' due to the normal/healthy waiting period for the industry, ignoring our attempts to explain why that was a bad idea and how bathers should be hired on to help us take more dogs. Not only that but these are the types of people who stop giving you appointments and once you ask about it, they fire you.

I'm only giving this place two stars because their hours of operation are good, I'd avoid this place if I were you. There's no sick time, hourly pay, PTO or any insurance options either.

A typical day: come in to work and immediately check-in first dogs. Often, there would be none on the schedule but owner required us to stay anyway. With the way they booked dogs here, each dog would have to be done from start to finish before the next one, so it was impossible to fit in enough dogs in a day to make a commission based salary worth it. After dogs were done for the day, employees 
would clean up their stations and areas of the salon to prep for the next day, often having to stay past work hours to do so. 

Management: very inexperienced leadership that lacked little to no knowledge of the pet or grooming industry. Often disregarded the staffs needs and safety concerns over customer satisfaction. Owner overly concerned about reputation, reviews,  and financial gain over a balanced and enjoyable work environment. 

Work culture: while there wasn’t a great work life balance fostered at this location, the coworkers I’d work with on a day-to-day basis were wonderful! Very much a team oriented environment with no drama or toxic attitudes towards one another. Our repeat customers and their dogs were a joy to work with as well. 

Overall, I would not recommend this location to groomers or Bathers looking for work. You will find better hours and better pay elsewhere. I am grateful for all that I learned here and for the people I met, But I am happy to have moved on! 

Not the lowest wage, but low enough it’s not worth the effort a regular associate will end up putting into the job. You might be able to work your way up, but even supervisors and store managers will make less here than they would in the same position at other companies. The dogs are great and so are a lot of the people you may work with, but if your employer doesn’t have your back you will be stuck with more stress and responsibility than you were expecting upon being hired. As small, individually owned franchises, there is not a readily available HR department to bring issues to and you can get stuck dealing with the whims of your employers who receive little to no oversight. Store owners essentially can do whatever they want with you, and they will. Also, you need to get really comfortable taking care of customer complaints, as you will be dealing with a ton of them. I’ve seen quite a few employees leave for the reasons above over the last several years working here, which contributes to a relatively high turn over rate for such a small business.

This job would've been great if it weren't for the owner. Everyone had to walk on eggshells when she was around. The groomers would do anything they could to get her to not come in that day, even if it meant creating a busier schedule for themselves. I also got to the point where I was getting anxiety from the possibility of seeing her. One of the biggest things was her not giving you anything to do but getting mad if she sees you not doing anything. The place is very small, and I can only vacuum and dust so many times in a day. She also plays favorites and one person will get in trouble for the same thing another person is also doing. There's not a lot of consistency. I was only there for a short time and could see that there was A LOT of turnover. I believe this is due to the owner and also the fact that the technology needed to complete the job was never working as it should have been. A lot of the working hours were spent turning the computers or wifi on and off, unplugging things, and apologizing to customers for the delay. 

Top Job Titles	Average Salary
Pet groomer 233 salaries reported	$69,908 per year
Retail sales associate 68 salaries reported	$15.19 per hour
Pet bather 32 salaries reported	$14.23 per hour
Sales associate 32 salaries reported	$16.37 per hour
Store manager 6 salaries reported	$19.04 per hour

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