automotive technician

car sales executive

parts specialist

finance manager

sales manager

World Car Auto Group

I worked in the BDC department at New Braunfels for years. The work schedule consisted of Monday through Saturday with rotating shifts (8:30 AM - 5:30 PM and 11:00 AM - 8:00 PM). During my time there, I had the opportunity to work with some great BDC managers, which was the only positive aspects of the job.

However, there were significant challenges. For two years, the office had no air conditioning, and our work space had no windows or natural light. On most days, the temperature inside the office would reach 88-90°F. Despite multiple complaints and even an OSHA inspection, the issue was never fully resolved, and we were often told that repair teams would come but never showed up. As of my last time hearing about it (November 2024), the AC still hadn't been fixed.

The BDC and sales teams were managed separately, and this often led to friction between the departments. Complaints from the sales team about the BDC team were commo , the BDC team was unfairly blamed for the sales team's shortcomings. This led to additional pressure on the BDC team to pick up the slack, sometimes resulting in tension and retaliation from both the General Manager and sales managers.

The bonus structure was also a major frustration. In order to receive a raise, you had to consistently schedule 40 appointments with a 50% show rate for three months. If you missed even two appointments, you had to start the three-month process over again. This felt discouraging, especially at the New Braunfels location, where there were often very few leads to begin with.

I would recommend potential employees carefully consider all factors.

Training is not accurate or suitable to be competitive. You get trainined to read and write scripts but not on the sites that are providing leads. Therefore, all viable leads go to more experienced agents and you get the leftovers. Pay “scale” is a lie you have to start at $16 regardless of experience and meet certain requirements to get up to $18. But if you fall below they take it right back. ADA accommodations are non existent.  They won’t even fix a broke door lock( which is also a fire hazard) they are definitely not making the bathroom ADA compliant. I had to travel to a whole other building to use the restroom( more time away from desk). People are positive and if the training was updated then it might be worth it. They hire more people in the office then the workload supports which also leads to your inability to meet the criteria for you pay raise and bonuses. I think they did it on purpose. 

Overall, it is a dealer. Just probably not one of the best. Management is not the greatest. If there is great management, they end up leaving for better. They can’t do much due to Owners and other naysayers. High turnover rates throughout all departments. In Service, pay plan changes A LOT. Typically when they see you making big bucks. When it changes, it’s to better help us get more money. It is a LIE. It is a pay cut to keep more money in their pockets. I get pay changes happen, but it’s overboard and unnecessary. No days off except Sunday (business is closed and on Thanksgiving Day and Christmas Day). You have no time for personal life. Job is bell to bell; 7AM to 7PM. You’d be lucky to get a lunch in. It is pretty busy which is good, money is rolling in.  Basic benefits: Health , Dental, and Vision. Paid Vacation (1 week). If you’re not on your death bed, better be at work. Either way, at the end of the day, everyone is replaceable. They could care less when you’re gone (if you quit or pass on).

It’s so out of management, their always looking for new ppl to hire , some work and then leave next month . I got let go just because I went on my paid vacation. I wouldn’t trust nobody . I would give them more stars but for firing me just because I brought up the fact I may be leaving one day. Once they heard I might put my 2 weeks in they basically fired me . The boss said they need ppl that are going to stay not leave but I told them I wasn’t going to leave that it was just a thought , they still let me go what’s worse is that I never got to put my full 2 weeks before leaving they basically said my vacation was my 2 weeks and it sucks because they fire me once I got back from vacation . I just don’t like that it’s so bad management and no one cares about their job plus ZERO COMMUNICATION. This goes for all positions not just detailing … 

Working here you will find that while the company needs employees, the environment is very much a place that shows you are expendable. long work hours and ok pay. pay is pretty much the same at most dealerships however the healthcare that the company uses is absolutely over priced for what is offered. Not to mention the recent change that has resulted in a magnitude of issues where medications are concerned. What makes this a good place to work at are the few managers that try to make it fun and show support as well as the coworkers around you. For the most part its not horrible, ive seen worse. But this is not somewhere that I could see myself staying 5,10+ years. There are too many things that would need to be fixed where the employees are concerned. 

Had worked here for about a year. Only favorite part were my coworkers who became my friends. 

The owner doesn’t care about the employees, there’s no work life balance to spend time with your family. 

Everything requires a paper trail, you need to leave early? Submit a document why. 
Oh you need to stay home cause you had to put your dog down unexpectedly? Please submit the receipt for that. It doesn’t even matter either honestly cause you don’t get paid for it anyway, write up? I don’t care. 

They let the buildings go where they’re barely holding on, no renovations at all and they won’t even fix the AC for the employees. It’s annoying working for people who don’t care about you, don’t waste your time. 

At first it was exciting, your first day you expect to be learning from experienced salesmen and overall day to day duties. But what actually happens is you’re sat in front of a computer and taking tests on different models of vehicles. That can go on for a couple of days depending how fast you are on the computer. Then once you complete that you’re told to go bring customers inside for salesmen and you get to shadow them. But you’d be lucky to find one who’s willing to teach you everything. All in all it was pretty stressful, you’re constantly pressured to sell vehicles within your first week. If you don’t they give you a subtle hint of doubt which isn’t very motivating.

Each day I look forward to what my daily accomplishments will be as I love my job and co-workers.  I have great surrounding which makes me grateful to have found such a fun place to work. I have learned a lot about the automotive industry but it is the people that I work for and with that make my job important to me. The hardest part of the job is not everyone comes to work happy or with the same goals they bring what they are unhappy in life about to their job. The most enjoyable part of work is working with great people.

Interview process was lengthy. They have hired a lot of really good managers, they are no longer there.   Everyone comes from out of town, no locals apply. You will average about 70 hour per week. you will get off once a week at 3. The culture is one that is demoralizing, leaving you going home depressed. No time for family. Everyday starts early and ends late. You are hired for your skills, but not allowed to use them. Pay plan appears good but gets pencil whipped to under your guarantee. 

If you like to work 80 hours plus, very little to no time off or family time, be called dumb #$%, MF and other word this is the place for you. Do not worry about your previous knowledge of the car business. It is their way or the highway which is poor at best. You will be a robot your ideas do not count they are the experts, that's why they go through at least 50 sales managers a year. They promise everything and deliver nothing. How do you know they are lying they open their mouth.

Top Job Titles	Average Salary
Automotive technician 3 salaries reported	$31.67 per hour
Car sales executive 15 salaries reported	$172,159 per year
Parts specialist 1 salary reported	$18.00 per hour
Finance manager 10 salaries reported	$307,500 per year
Sales manager 4 salaries reported	$212,500 per year

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