human resources business partner

training specialist

senior researcher

senior executive administrator

senior director of marketing

World Vision USA

Each day held profound moments; a regular occurrence working for a non-profit, Christian, humanitarian organization as far-reaching as World Vision. Every moment between sign-in & sign-out at my call-center computer station, I would receive donor calls, as well as make outbound calls to further communicate World Vision's international work & need for ongoing support. Being exposed to such a wide variety of ministries around the world, I received an INVALUABLE education about the realities of poverty & devastation occurring every day, and therefore the profound nature of the work completed by organizations like World Vision. Every applicant to any given department is considered with utmost care, therefore every co-worker was as, if not more passionate about our work. The most difficult part of the job was the knowledge of how monumental the need for financial support was/is in order to grow the ways the organization can help worldwide. Yet, because of the state of the US economy, it was both stressful & emotional to ask for donations from donors who were struggling to pay their heat & electric bills, let alone monthly donations.

World Vision was an extraordinary place to work, because every day I had confidence that my contribution was going toward funding/gathering supplies for truly-suffering people: children so long starved that their bodies were skin laid over tiny bones, building wells for communities whose people were dying of malaria & other curable diseases due to dirty water, giving those dying of HPV/AIDS the "luxury" of clean bandages & basic-care supplies, finding homes for orphans of parents claimed by AIDS, giving animals to families as both a food & business source...the list goes on and on.

Not a single day went by without my feeling emotionally exhausted, but supremely purposeful.

I adored working in the World Vision call center (internally known as Donor Contact Services or just DCS). I was encouraged, believed in, given opportunities to advance and to expand my skillset. I also made some of the best friends I've ever had and thoroughly enjoyed coming to work everyday. My favorite years at World Vision were some of the happiest times of my life.

For many people, working in the call center won't be a good fit. Your day is very structured, with meals and breaks scheduled ahead of time by the Operations team. Also, you have to make/receive calls and answer emails throughout your shift, especially during "busy season" (November-December). Other times of the year, there is some downtime though. There is also a lot of focus on metrics like your call-quality scores, how long your average call takes, how closely you stick to your assigned schedule, etc.

The Christian identity of World Vision is front-and-center in the call center. There are 25-minute devotions four days a week, then a campus-wide chapel service once a week (all of which are mandatory). This can be a great opportunity to deepen your spiritual journey, though it can also feel a bit repetitive over time. There is also a shared sense of purpose, as staying focused on God's call to help the poor (especially children) is a constant refrain.

Most of the above positive experience I described was directly related to being physically present at the call center in Federal Way with 100+ co-workers (plus the 800+ colleagues from other departments). Nearly all positions are now remote [as of April 2022].

●	Install and configure test case management system (Testlink)
●	Integrate test case management system (Testlink) with work tracking system (JIRA)
●	Regularly use Real User Monitoring software (New Relic)
●	Regularly use and configure Synthetic Monitoring software (Keynote)
●	Web Server access and log parsing
●	Oversee Web Application Security strategy and standards
●	Oversee operational support for web applications
●	On Call operations
●	Web Application security scanning
●	Create a strategy and team charter for web quality team
●	Oversee Requirements documentation standards for web development
●	Write support documents for web development
●	Provide guidance around Web Application Security
●	Atlassian JIRA and Confluence Software Administration and configuration
●	Business process refinement
●	Provide brainstorming support for problems, bug-fixes, and new features
●	Help coordinate and develop the Request for Proposal for the new enterprise Web Content Management System
●	Work with internal and external teams to identify and create plans of action for system integration and migration
●	Solution analysis and recommendation
●	Document Repository creation and maintenance
●	Manage team meetings, leadership meetings, and devotional time.

It is a great place for the most part. You get to worship at work and express your religion which is great. But any other opinion that differs will make you an outsider. The company does a lot for needy children and that's what makes it great. Everyone has the same goal. To help those in need. 98% of the people here are very nice and respectable. This being said, the company focuses on making you feel guilty to get donations and making their point that we all need to work harder for less. I don't mind working for a lot less than I would anywhere else. I knew that coming in. You will not get rich here unless you are a Senior Director or higher. Chapel is rarely bible based. Mostly company updates and horrific images of children that still need help. Often times you leave Chapel feeling depressed the rest of the day and defeated. It is rarely uplifting as a Chapel should be. There is little room for growth as an admin unless you know the right people. The medical benefits are a joke but better than nothing. Overall it can be great place to work if you can get passed the guilt trips and clicks.

What is the best part of working at the company?
In donor contact services, being able to connect with generous and kind-hearted donors was amazing. This company assists their employees with IT and has daily chapel virtual meetings. Well organized and kind. 

What is the most stressful part about working at the company?
Occasionally, there are requests to pray for a donor or family going through a difficult time. If one is not accustomed to praying for a stranger, WV does have a dedicated prayer team. They take these requests seriously. It was amazing.

What is the work environment and culture like at the company?
Very helpful, especially the team leaders and IT department. They are responsive and adept. 

What is a typical day like for you at the company?
The pace can vary depending on the time of year and marketing efforts in the works. The amount of support makes the day a joy.

Working in a call center (especially dealing with humanitarian issues), emotions on both ends of the phone can run high - whether you're talking to someone who's just started sponsoring a child or someone who tearfully shares their life story. After hearing every day about the struggles people throughout the world (and within our own country) are facing, some days I would go home emotionally exhausted. It really helped to have team members and management that provided guidance, as well as making sure I was staying healthy outside of work

Daily devotions serve as great team building, with weekly chapel providing a sort of "worship-break" from the busy day. Having all the branches of the company (including upper management) together in that setting created a wonderfully unique experience

What they stand for is amazing, but as a donor contact support role it felt lacking. Too much expectations for a low paying job. It was about a month long interview process with tests and references. A 3 month training period, and once that's completed you have to work another 3 months before getting any sick hours benefits or vacation days. You need to know 48 hours in advance if your sick or have an emergency. If its more than 5 times you do that with out scheduling in advance goodbye! It seems too strict to me for the type of job and amount of workers they have. Also its a sales job, if you're not getting those extra donations forget it. Somethings are also questionable, but the people that work there are nice and feel welcoming. Just dont forget at the end of the day is a big company and they will take the corporate route before you as an employee

World Vision is great company to work for given the missions and Christian objectives to spread God's love. Specifically in the IT related fields and customer service, WV provides opportunity to assist and support donors on technical levels while also being true to missions and objectives on a daily basis. The people that work at WV are compassionate, caring, intellectual people all using their gifts, talents, and education to serve the children around the world. I enjoy interacting with my team, my peers, and leadership to communicate business ideas and create great work relationships. The hardest part of the job is using what little resources I can to provide best quality technical and customer service. Given that this is a non-profit limited resources and budget is available to upgrade systems or implement newer technologies. Overall it is great company to work for and the missions are alignment with my personal missions.

You really can't beat knowing that what you do on a daily basis plays on important role in improving people's lives, even saving children's lives.

World Vision has a strong focus on excellence and serving the poor. It's a great culture for people who are Christians, committed to their faith in Christ.

I've played many roles here, and while it's always challenging and never boring, I've experienced an incredible sense of personal reward. And it's phenomenal being able to share this with coworkers who feel the same.

It's tough to get into World Vision -- I've heard they typically turn down 200 resumes for every one person they hire. But if you can get in, you have the skills to excel, and the commitment, it's definitely worth it!

World Vision is an organization with an amazing mission.  They are not only passionate about the mission but the execute the mission in the field better than any NGO in their category. 
 
That being said, the passion for their mission doesn't always translate to the best business decisions.  There are many process inefficiencies that cause unnecessary expense and additional time.  It is difficult to advance to another level and pay is consistently below comparable positions in other organizations.  Raises are below cost of living standards increases and there are no bonuses.  The final nail in the financial coffin is the high cost of health care. 

I love the organization but it does not financially support my family and professional aspirations.

Top Job Titles	Average Salary
Human resources business partner 15 salaries reported	$99,272 per year
Training specialist 5 salaries reported	$90,900 per year
Senior researcher 5 salaries reported	$88,690 per year
Senior executive administrator 5 salaries reported	$38.92 per hour
Senior director of marketing 5 salaries reported	$142,836 per year

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