baggage handler

warehouse worker

logistics associate

customer service representative

passenger service agent

Worldwide Flight Services

I've been working for Worldwide Flight Services for about three months now. I was switched to swing shift (1430-2300), and I have to say this company sucks to work for. I will list my opinion in a pros and cons list below...

1,) Pros:
-Co-workers are generally fun to work with

-It's a job

-Somewhat works with school schedule



2.) Cons:
-$8.50/hr (starting) for hard labour in sometimes 100+ degree heat.
     - There used to be incentives for doing certain tasks and working
       in temperatures above 100+, but they were cut.

-Paychecks come twice a month, which I personally hate.

-Way too understaffed on my shift (swing). During the summer months there could be as little as nine people for 10-20 planes, most of which land within minutes of each other. So we have to run around like chickens without heads for hours at a time.

-No proper lunchbreak, but will have "lunch" taken out (1-2 hours of basically free work) if you work over 12 hours.

-Being part-time but working full-time hours. 
     - I work sometimes 50-60 hours a week but am still considered 
      part-time. No benefits.

-Constantly being monitored by auditors.
     - Since WFS is under contract for Allegiant, there are always 
      auditors who are watching for any little mistake made on the 
      tarmac. 

-Can lose job at any time since WFS is under contract for Allegiant.

-Grooming Crew, which is a team dedicated solely to cleaning planes, makes $10.50 starting. Keep in mind they come at 6-8 and work until all of the planes are clean. So they don't have to work in the sweltering afternoon heat throwing bags.

-Not being trusted.

I was late ONE TIME during a flight and now the management does not trust me. I was working a plane that had arrived with my team. We unloaded the luggage onto the carts, and I was told to run them to the carousel for the customers. There was a gun case on that plane and we are required to walk gun cases up to the BSO, who basically deals with customers at the carousel. After I loaded all of the luggage on the carousel, I walked the gun case upstairs. I drop the gun case off and the BSO asks me if I saw a red bag that someone had dropped while driving to the carousel. I told the BSO I saw that bag and was asked to go retrieve it. I got the bag and brought it back up to the BSO. After that I return to my flight only to get yelled at because the flight had to be delayed on departure. The BSO was then asked to corroborate my story, in which she lied and said no one helped her. Because of this, every time I run luggage to load on the carousel, management is always calling the leads (people who lead a team in bringing in/departing a flight) to see where I am.

-Pay checks being short. 

I honestly don't know how this could be possible, but WFS manages to screw up people's pay, sometimes being hundreds of dollars short. You'd think the time-clock would regulate and keep track of that, but no, someone enters all the times by hand into a computer.



Basically people who work the ramp are worked like slaves for wages a McDonald's employee would laugh at. Suddenly the idea of asking someone if they would like to supersize their meal for a quarter more doesn't sound too bad...

Onboarding was fairly simple, but training was a bit excessive for what was essentially warehouse work. Was issued two free uniforms and assigned to warehouse 2. Nobody gets Saturday and Sunday off. Paychecks are a hassle to get if you don't have direct deposit. 50 dollar stipend for work boots (which I would argue is barely sufficient) is promised after 90 days, but that is dubious. Half of the supervisors constantly yell at workers to be faster, warehouse 2 is chronically understaffed. Some of middle management is very condescending and obnoxious. Break room leaves a lot to be desired, is usually out of something, and breaks are too short, but you do usually get two 10 minute breaks and lunch within 30 minutes of requesting them. Training is otherwise poor, not standardized, unclear, and left to other employees. 

Typical day is being placed on a team at the end of the short daily briefing, going out to the warehouse floor, loading carts and pallets from containers (ULDs or cans) pretty much all day, unless you're placed on bag duty. Loads in cans tend to be unstable and lots of things tend to fall out from the cans when they're opened. Mail bags are a hassle to own and carts tend to be at least somewhat damaged and are usually difficult to use. Management will constantly yell at you to go faster but otherwise is indistinct and difficult to understand. During peak season you may have between 5 and 150 minutes of downtime or you may have to work later. Usually work is done about 20 minutes before the shift ends, though. 

I did learn a bit about air shipping and air travel in general, and how warehouses are supposed to be run. The most enjoyable parts of the job were running the pallet jack and the downtime, but otherwise the job was difficult and often dull. Hard-working, fit, strong employees are underappreciated and always given the hardest work, whereas people the managers liked (i.e. women of Pacific Islander descent) generally got far easier work and way more downtime. 

Working at WFS has been an incredible experience, and I’m thrilled to be part of such a dynamic and supportive team. Here’s why I love working here:

1. Positive Work Culture:
The culture at WFS is exceptional. The company prioritizes creating a friendly, collaborative, and inclusive environment. Everyone is encouraged to share their ideas and contribute to the company’s success, making it feel like a true team effort.

2. Career Growth and Development:
One of the standout aspects of working here is the emphasis on personal and professional growth. The company provides numerous opportunities for training, development, and advancement. Whether through workshops, mentorship programs, or new project assignments, there’s always something to help you grow your skills and advance your career.

3. Work-Life Balance:
The company understands the importance of work-life balance and provides flexible working hours, remote work options, and generous time off policies. This flexibility allows me to manage my work responsibilities while also taking care of my personal life, which is something I greatly value.

4. Excellent Leadership:
The leadership team is approachable, transparent, and genuinely invested in the well-being and success of their employees. They lead with integrity and are always open to feedback, which fosters a trusting and empowering work environment.

5. Competitive Compensation and Benefits:
The compensation package at WFS is very competitive, including not just a great salary but also comprehensive benefits. The health insurance, retirement plans, and other perks like wellness programs and company events are top-notch.

6. Innovation and Excitement:
The work we do here is innovative and impactful. It’s exciting to be part of a company that is always looking for new ways to improve and stay ahead of the curve. The projects are challenging, but the support from colleagues makes it a rewarding experience.

7. Commitment to Diversity and Inclusion:
WFS is committed to creating a diverse and inclusive workplace. The company takes real, tangible steps to ensure that everyone feels welcomed and respected, regardless of their background. It’s inspiring to work for a company that truly values diversity.

What is the best part of working at the company?
The people I had in my team were the best. I grew to love them like friends and family. They kept me there when I hated the job. 

What is the most stressful part about working at the company?
No stress. You show up on time, work smart and efficiently ,keep up with your lessons, have fun with your team. 

What is the work environment and culture like at the company?
I loved the environment. You set your own pace in the job I was in. My team mates and boss were incredible at motivating. Everyone was respectful. I come from a different background so I didn’t think it would like the “culture “ but it was okay.

What is a typical day like for you at the company?
I worked over nights detailing air crafts so after I clocked in and looked for my team mates. I found my tug and supplies I needed for the night. I had my own caddy I brought from home to help me move seamlessly from air craft to air craft. Then I helped stock my teams cart with supplies that everyone would need through out the night. It’s a pain in the butt to travel back to get supplies when you are far away in the freezing cold or in the heat. We had a debriefing of who was on what team and the how many air crafts each team would have. At this point we would go to the first aircraft to set up. After we boarded each one of us was responsible for sections of the plane. Seat backs, bathrooms , vacuuming. I personally loved doing bathrooms and helping with  safety checks. It’s important you are moving at the same pace as your team mates. Double check your work as well. Gate agents will take notes if your team is sloppy. Their reviews will be passed down. Plus you are making sure no weapons are left or planted on planes too. After you clean your air crafts you take your trash cart to the compactor.  At this point you can do your lessons or help out the other team. Really we are all one team but it’s good to get competitive sometimes.

Receive text of start time (there is no set start time as it's based on flight schedules, but work hours are generally between 5pm until finish ~10pm+ Tues-Sat).  Show up, prepare workspace, haul airmail cans from trucks to warehouse via roller tracks (very heavy, at times requiring two people), open cans, scan mail [unloader], place is proper bins [loader] (zipcode and specific mail types, when full they are carted to appropriate loading area of docks; rinse, repeat until finished).

Learned about logistics of airmail.

Night management was a slacker.

Not much culture whatever workplace culture is really.  There's diversity of employees, but no females, probably due to the physicality of the job.

Hardest part of the job is pulling the cans on the roller tracks and lifting the heavier bags into bins.

I don't think there's anything enjoyable about this job, but that's just me.  I finished up the entire week out of sympathy.  They give you bottled water so you stay hydrated.  VERY physical work.  I like that I lost a few pounds and got a good workout; I just couldn't do it every day of every week.  End of night workloads were left for me to finish while everyone else took off.  Night supervisor did not help and once just stood there waiting until I finished.  It does not make sense to leave someone doing work alone, even if it is their area of work, it's not a one person job in my opinion, even when you get used to the work, and so supervisor who is also an employee should also be helping.  Turnover is likely high due to the nature of the job.  Time constraints are stupid, but it is understandable that you have to get drivers on the road.  While employees do work together in one area, I was working alone in a less busy area.  One person can only do so much by themselves.  Also sweat and dirt, haha.

My time working at this company has been a mixed bag. On the positive side, it can be an opportunity for those looking for a temporary source of income. However, there are several significant drawbacks to consider. 
First and foremost, the management here leaves much to be desired. They often appear disengaged and unhelpful, making it difficult to address concerns or seek assistance. This lack of support can be especially frustrating given the demanding hours, which seriously impact work-life balance, particularly for those on the ramp crew.

For those on the warehouse crew, the experience can be equally trying. The lead's incompetence can hinder efficiency, making the job more challenging than it should be. Moreover, the office environment isn't conducive to a friendly atmosphere. Gossip seems to thrive, and it's best to keep your head down and focus on your tasks.

Another drawback is the lack of room for advancement. Opportunities for career growth are limited, and the high turnover within the company is a clear reflection of this issue. Additionally, it's important to note that the promised PTO and paid holidays don't kick in until after one year of employment.

During the interview process, candidates should be aware that management may assign additional duties to your role without adjusting your hourly pay, which can be frustrating.

In summary, if you're seeking a short-term job for decent pay, this company might suffice. However, for those looking for long-term career prospects, it's advisable to explore other options due to the issues with management, work-life balance, lack of advancement opportunities, and the high turnover rate.

The worst place I've ever worked at. Extremely underappreciated, understaffed, and way overworked. What makes matters worse is the turnover rate far exceeds their hiring capabilities. Most of the people quit after the first day of week because it's just not worth $8.50 to do all the work this WFS statuon demands from its employees.

They make it seem like ramp agents only load planes but no. Ramp has to clean planes when they need it. Not to mention the actual cleaning crew starts at $10. So basically you do someone else's job for $1.50 less. 

Management is terrible. Most supervisors think they can just talk down to us and the upper management are a bunch of incompetent idiots with no understanding of keeping the "values" of the company. There's a poster that they put up that says "Treat our employees like customers." That couldn't be farther from the truth. They expect you to do all of this work, including extra B.S. for $8.50. Sometimes if it's just we don't even get a lunch. One time I started at 2pm and didn't eat the whole time I was at work which was nearly 2am. And did I mention that it can be up to 20 degrees hotter in the tarmac? The manager said it got up to 150 last year on the ramp. So if you want to literally melt then be my guest.

The only plus side is that they will hand out lots of extra hours during the summer, but you really have to think if that's all worth it for only $350-500 a week.

If you would like to get ramp experience and transfer to a better airline, then go ahead and try it out. But the way I see it, you can make minimum wage doing something easier and in an air conditioned building.

You are expected to work rain or shine which would be fine if they gave you a locker to leave your jacket or rain gear. There is not always fresh water or toiletries in port-a-potty. Management is incompetent and plagued with miscommunication and overlapping positions of leadership. Don't expect any raises outside of picking up leadership roles and even those pay raises aren't worth the extra effort or responsibility. As for why they don't give raises, they believe offering you more hours and endlessly taking up more of your time makes up for not giving you any more money for more of your time. You can get plenty of overtime but only if you learn equipment for the job which should warrant raises in and of themselves considering how important the equipment positions are. Too many people in positions of leadership who don't lead or work. Always understaffed because no one is punished for calling out all the time. Since this company is contracted under UPS, the ups staff can be as inconsiderate and irresponsible as they want and suffer no repercussions and we must try to make up for their frequent inadequacies and mishaps. Almost all of the leadership have huge fights arguments or outside of work disagreements and inappropriate relationships that feed into problems in the work place and often times occur at the work place. Their is plenty of favoritism. And many people get away with doing nothing or being generally useless or lazy because they've either been with the company too long to let go of, or they're family of people in management. 

For starters, the scheduling is terrible, you get the option of working 4 am-4 pm or vice versa due to split shifts, this will absolutely butcher your social life and they offer basically zero flexibility on days off since schedules are determined by seniority.
"Operational Needs" means they have the ability to keep you for as long as they want past your scheduled time off if anything goes wrong with a flight (And things WILL go wrong), so don't be surprised if you get stuck working until 7 or 8 pm despite the fact you were supposed to be off at 3:30 and you still have to come in at 4 am the next morning. You can and will be written up for leaving at your scheduled time without asking.
Favoritism is rampant among Management, if you're not in their little group they don't care about you at all and will let their favorites get away with siting around doing nothing while everyone else is being swamped by flights. No one is ever held accountable.
The place is constantly understaffed because hardly anybody stays longer than 3 months and management cant hire people fast enough to replace them. This leaves you dealing with entire planes (A 3-4 man job) with only one other person or by yourself at times and you'll still get chewed out by management if you don't get the plane turned around fast enough.  
The only good thing about that place was the people, some of the coolest coworkers I've ever got to work with, but that's it. Find another place to work. If you really just want to work with aircraft, try a real airline, not this.

I got hired on as an AGRC and I have about 12 years doing this. The interview was good, the onboarding process wasn’t bad. Initial ramp training makes sense for this position which was a week long. I then did OJT for another week to learn their specific operation. We were then left in limbo for a week and told to come in to begin pushback training. However, they didn’t have enough trainers for us and the person who trained us already had a different role and wasn’t a trainer per say. The AGRC position is apparently new to them in Vegas so the structure of it is all over the place. Frontier Air wants people to just tow aircraft around, WFS says they don’t have enough tows to have a dedicated tow team. They posted this position without any game plan on how to get people trained. This position is more so ramp service and eventually you’ll get trained to brake ride but when when not brake riding, you are a ramp rat. There excuse for taking so long was cause they want brake riders to have lots of push experience event after they sign you off. I have pushed thousands and thousand of aircraft in my career and probably rode brakes for hundreds. I latest 4 months in this position because I finally said, alright I’ve been here all summer and haven’t even begun to be trained as a AGRC..they did warn me in the interview I’d be helping ramp kinda when not towing, that is fair. What’s not fair is helping out ramp 8 hours a day 4 days a week before even learning my main job title.

Top Job Titles	Average Salary
Baggage handler 40 salaries reported	$17.34 per hour
Warehouse worker 1 salary reported	$21.00 per hour
Logistics associate 55 salaries reported	$21.67 per hour
Customer service representative 2 salaries reported	$16.38 per hour
Passenger service agent 25 salaries reported	$18.70 per hour

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