retail analyst

developer

Worldwide Golf

At my particular location, we are extremely high volume which allows for a great opportunity to show your worth, get exposed to the inner workings of the industry and make great connections. Our business is growing like crazy and that's great to be a part of. If you want to work in golf retail, there is no better positioned company. On a smaller note, it would be nice to see some of the fruits of this growth bare more for the average employee (i.e. wages, more growth/ responsibility opportunity.

The store level can be a great place to work day to day if you are passionate about the game and enjoy learning about the product. There is room to grow for sure, but only to a certain point and very very slowly. Yearly performance reviews for even the most tenured employees are only available after multiple requests for one.  

My main concern however, would be communication and and more positive, team-oriented work atmosphere. Perhaps this is just the location I am at, but for a business that is centered around one of the most enjoyable, social and camaraderie based sports, there is a real lack of this in the workplace. 

I don't think in my 5+ years at the store we have ever had a store meeting, let alone a meeting with more than 3 people present. Communication thus feels, disjointed, broken, misconstrued and a bit behind-your-back at times. Transparency and a less consequential playing field of communication is all is really needed to solve a lot of issues. I do understand however, that as one of the highest volume stores while running a lean operation, it can be difficult to carve out time for workplace culture fostering, but it is still necessary at some point.

More open communication would get everyone more on the same page and make non-management employees feel more a part of the business not just a number. 

There is a lot our location does great at, I love most of who I get to work with, but at times there is just not enough of a team atmosphere to call us a "family" as we often hear.


• a typical day at work:
Design a daily email from products and themes that have been selected for the next day. Work with merchandisers as well as buyers to make sure  that product will go live and that there is inventory to support the out going email to our customer data base. Once design is completed and approved, I code in dreamweaver (html) and give the ok to send. Along with that I create banners and other creative to support the email for our websites.
• what Iv'e learned:
The importance of team work and communication and having to be able to manage multiple tasks at a time to ensure consistency.
• mamagement:
Great people to work with always willing to listen to suggestions. Communication could be stronger with those that are not in the same office.
• Workplace culture:
Great place to be a part of, co-workers are extremely helpful in a work environment and outside of work. People are always willing to help in any kind of way.
• the hardest part of the job:
Making sure that all information necessary to support our website and our outbound email is correct. That includes product properly showing up on our site, pricing, images, and correct URL's. Most are just simple out of the ordinary problems.
• the most enjoyable part of the job:
Working with the team that I have everyday contact with. Amazing people and alway willing to help to resolve the issue. Extremely understanding when it comes to any issues at work or outside of work

I am a club repair technician and a typical day at work entails me coming in and cleaning up the shop and putting tools away that someone else left out of place. I work part time so the days that I'm not present is when things go awry. What I have learned from this is I cannot affect change by myself and require the assistance of my managers. The only problem with this thinking is that I feel like they are also contributing to the mess that is left for me to clean up before I can start working for the day. Workplace culture is that no one takes ownership of the repair shop, except for the 2 techs that work in there. The hardest part of the job is getting our sales force to set reasonable expectations on the wait time for repairs. We tell every customer to expect about one week for repair time; if we get to it sooner, then we call the customer for pick up. Sales people seem to have difficulty setting the one week service time for our customers because I believe they are afraid of losing sales. Customer satisfaction is my favorite part of the job.

 It's refreshing to see so many employees that have stayed and grown with Worldwide Golf (many of the company execs started working at the store level and moved up over the years). The company is growing (organically and via acquisition) but they still keep the mom-and-pop feel to it, which keeps stress levels lower and work-life balance higher. Company is investing even more into their employees by starting to beef up PTO, 401k, etc. The corporate office is a good mix of golfers and non-golfers, so you don't need to golf to work there. But if you do golf, there are golf events after work, etc. and the employee discount on golf products is best in the industry. 

I thoroughly enjoyed my time at Worldwide Golf Shops.  The staff & customers were friendly and club sales was generally rewarding.  Customers love discovering golf equipment so it's a fun experience to help them find the right fit.  The commission structure feels a bit low for the club department but it's probably a byproduct of the 90 day return policy (a blessing and a curse).  Vendor reps were constantly in the building so there's plenty of opportunity to get inside knowledge on products, inventory, etc.  For areas of improvement I would suggest more accountability out of all leadership positions as well as re-introducing some sales programs.  We could have all been held to higher standards and this could help clarify that.

I would recommend working at any department besides accounting. Controller was always constantly micromanaging. It’s either her way or the high way. Plays favoritism with workers. Blast everyone’s mistakes for everyone to hear. In other departments, it is a very friendly and family like environment. But accounting? Totatally the opposite. It is very sad working there. Everyone is quiet and is scared of the controller. Her sister also works in the accounting department. Is that even allowed? Any small details or mistakes can be easily fix, but they act like it’s the end of the world. I would definitely not recommend working here!

It's retail. So you can only expect so much.  However, the people that I have worked with are all fun and great personalities to be around and the managers are very understanding of the environment that you work in.  Most of my issues stem from the corporate attitude.  They still run it as if it is a small business and lag on making decisions or don't fully commit the resources they need to most of them which leaves employees at the store level in a state of confusion, or often no better off than they were before.

Opinion about the above questions are answered below.
-Selling golf equipment 
-Major golf product lines
-Management is usually good
-No breaks on a weekend
-Coworkers 


Old-school management tactics are irrelevant in today’s modern business world. Either adapt to the new ways of working or find yourself unable to compete with companies who are willing to meet the needs of their employees. Commuting to an office everyday to do the same work that can be done remotely is a waste of time and money. No one wants to work in a cubicle anymore.

Job at Uinta Golf is a very easy going job where you have the flexibility to do multiple tasks throughout your shift. From being able to work with people on club fittings to help a guest out with shoe selection or seeing what you can help them find for their golf games to make it more enjoyable. If we don't have their size or style in stock we can check our other location and get the item brought in.

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