scheduling coordinator

dental assistant

treatment coordinator

orthodontic assistant

correctional records technician

Wow!-Smiles

Management was highly micromanaging, with employees monitored via cameras throughout their entire shifts. This created a tense atmosphere and made it feel as if the company wanted to purposely limit collaboration. Compensation also did not feel aligned with the level of responsibility and expectations placed on staff. There was a strong emphasis on productivity and profitability, which at times appeared to outweigh patient-centered care. Additionally, interactions from leadership could feel dismissive or discouraging, which negatively affected morale. The practice experiences frequent turnover, with positions often remaining open, which may be something prospective applicants want to take into consideration. While the company has potential to succeed with different management approaches, these issues significantly impacted the employee experience during my time there. The most positive aspect of working here was my coworkers, many of whom were actually supportive and became close friends.

If you are between the ages of 18-20, this job would be good only for gaining experience since they don’t require any. Once you hit 21, you may want to look into a permanent career or somewhere where there is room to grow and BE PAID FOR GROWING. Wow Smiles has a hard time paying their employees more when deserved. They also make it seem like it’s a family environment and they make it seem like they have a no gossip policy. This is false, administrative and clinical managers talk badly about the employees and then make it seem like everything is perfect when the higher ups are around. The managers make themselves very comfortable with disrespecting you and disguising it as joking or getting along with you. Yet if you were to keep the same energy with them, it would be a problem. If you want to be watched constantly on cameras, micromanaged and never make good money then i recommend you apply. 

This job was a masterclass in being overworked, underpaid, and disrespected. I was hired as a Scheduling Coordinator but quickly became the unofficial manager — handling everything from staffing crises to operations — while leadership sat back and did absolutely nothing.

Management was missing in action unless they needed someone to blame. No support, no communication, and definitely no appreciation. Just chaos, pressure, and a guilt trip anytime you dared to speak up.

Raises? Nonexistent. Recognition? Forget it. But they’ll happily dump more responsibilities on you and call it a “growth opportunity.” Translation: free labor.

The environment is toxic, morale is in the gutter, and turnover is sky-high — and now I know why. Unless you enjoy being exploited and gaslit on the daily, run far and fast.

You deserve better. Literally ANYWHERE else will treat you with more respect.

As a treatment coordinator you have a column of patients that you will see. It is your job to get them to sign up. There are bonuses if you sign up 34-38 patients in a month. Management is not too helpful when it comes to training or answering your questions. You hardly see her because she travels to all locations within Wow (look up locations). Everyone talks about how much they get paid because everyone is on the same pay bracket $19-$21. Obviously not enough if you have a family. The hardest part is that no one really has answers or their answers are not informative or teaching. The most enjoyable part is non-doctor days. You work at your pace and just call patients to confirm and/or schedule or re-schedule. 

I Loved that I had the opportunity to grow in a field I had no experience prior to working here. I was provided all certification needed for my position to excel in the career and now I have the skills to be successful anywhere I go. My managers were great leaders and provided the guidance I needed to be successful in my position. We often had customer service training that is important for life skills. I like that the company take pride in customer service and providing the best experience to the patient and team. 

Horrible management. You see so many patients a day, you do all the work, Dr only comes to ensure it was done well basically. Management only cares about what’s convenient for them. They pay so little, and to grow in this industry is a hassle. There is a no gossip policy but yet the managers are the ones who start the gossip but blame everyone else. They can and will fire you without valid explanations since you’re on a contract with them. I definitely wouldn’t recommend to work here.

This job helped me get my foot in the door into the dental field. I started with no experience and was trained while on the job!! They helped me get all my certifications! and apply for the dental board to be certified. The doctors are very sweet and helpfull and love to teach you especially when they know you are new with no experience. The teams are great and make it feel welcoming. I really recommend you applying if you are very interested in working in the dental field. There's also room for growing within the company.

Since day one I have learned that this job comes with hard work input, but you will leave everyday going home with the great feeling since you have changed many lives. 

They say that there are many jobs out there to kick start your dental career but not many give you the opportunity to start from the ground up, and that is exactly what WOW! Smiles does. The effort, money and time that they put into a Team member is astonishing, and life changing.

I’ve never had a worse experience at a workplace until I came here. I never felt welcomed, everything was just about getting the patients’ money. Horrible. No other words can describe this place. Their prices sound great, but only because they want as many patients as possible. I’ve heard many stories of patients unable to get appointments rescheduled because of things happening in their lives. Just a money grab!!!

I never thought I'd be in the field of orthodontics, but I love my job every day. I work with wonderful and caring people. I am given the ability to learn and grow and my input is respected. I love that the company wants you to go home at the end of the day and be with your family and not stress about work. 

Top Job Titles	Average Salary
Scheduling coordinator 13 salaries reported	$21.62 per hour
Dental assistant 17 salaries reported	$26.59 per hour
Treatment coordinator 3 salaries reported	$34.33 per hour
Orthodontic assistant 11 salaries reported	$23.05 per hour
Correctional records technician 8 salaries reported	$23.00 per hour

Working at Wow! Smiles: Company Overview and Reviews

Wow! Smiles

Wow! Smiles Ratings

Popular jobs at Wow! Smiles

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected