automotive technician

automotive mechanic

lighting technician

purchaser

mechanic

Wrench, Inc.

When I signed up with Wrench I was promised 24-48 hours to complete inspections, which has been the standard for mechanical inspections since I started in the industry over a decade ago. However, on any given day I would be sent inspections that if I could not complete that same  day, would be sent to another inspector. After almost a year of working with Wrench this became the official policy. The compensation for travel is unfair & unrealistic, so I did not accept many jobs requiring travel outside of my home area. I found the submission process for inspections excessively time consuming, taxing & outdated. The inspection app they have developed creates significantly more work for the inspection process rather than accelerating workflow, even outside of that  it froze and crashed so often that it was too time consuming to use. Their website would regularly delete everything I had uploaded to it causing me to start over from the beginning. I've also never experienced the amount of arbitrary & capricious nitpicking over completed work as  I did with Wrench.   Everything about working for Wrench was more difficult and time consuming than any other inspection company I have worked with. I got  absolutely no support for inspections in the field, if I had a problem or needed any kind of assistance I would be waiting hours for a call or text back. The only real plus was the flexibility in scheduling, which should be expected in any contractor position. 

Wrench is the first startup I've worked at and I love it! I work full time on our customer service team and just wanted to write a review to let the world know more about my experience here.

I came from a non-automotive background and have deeply enjoyed the challenge of learning all of the technical knowledge required to provide great service to our customers and mechanic team. Some days are more chaotic than others but our team works well together and always manages to pull through with aplomb. The culture here is supportive and positive and I love working with my coworkers every day.

The company is still small and there is so much room for innovation. For anyone who is idea-driven and loves to build this environment is supremely compelling. If you have a way to improve a process management is all ears! I look forward to many more years with my team and watching Wrench grow and change over time.

I worked about 60 hours per week for this company with no overtime. Keep in mind this is as an account manager handling some of the most important accounts the company had. The higher ups at Wrench decided it was a good idea to lay off over half the workforce and replace us with workers in the Dominican Republic. The culture and management seemed promising at first, but in the end even the one person I liked in upper management got sacked. After working with Wrench for almost two years, being laid off with no notice was a punch in the face. I will not recommend this company to anybody I care about.

If you enjoy job insecurity, working for profoundly incompetent managers more concerned about ever aggrandizing their own job titles, low wages, people with minimal at best and zero automotive knowledge at worst,  favoritism, nepotism, training your replacement from the Philippines, C-suite team that have daily ego stroking meetings from atop a skyscraper office they cannot afford, then Wrench is the place for you.   You can spend countless hours in meetings dreaming of what a real company would do while jobs aren't done on time, customers are angry and everyone pretends they are a tech company that unfortunately cannot hobble together enough tech to make a digital etch and sketch.   

There is absolutely no communications between the higher ups and the people who actually do the daily activities required to keep the company running. The people running this company have clearly never worked in a shop. The technicians can do what ever they want with no repercussions. This company should've had a lock on this remote mechanics industry and they are just tossing it down the drain. They spent millions on millions requiring other companies but give employees 3% "Cost of living" raises with no care about how much work you've actually put in. Don't work here, Don't use them, Let them disappear so someone better can take over the scene. It needs to happen. You'll just get rescheduled 5 times before the tech tells you that you have to go to a brick and mortar anyways.

I’ve been a mobile tech with Wrench for over a year & it’s much better than any shop environment I’ve ever worked in.  The independence & lack of a service advisor between you & the customer makes most service visits a great experience.  Most of our customer service reps are very friendly & willing to help, which is not common in this industry.

That being said, there have been significant growing pains since they acquired the company YourMechanic & the struggle to integrate the two systems has proven the acquisition to be a little shortsighted.

I’ve loved working for Wrench & hope things smooth out soon, but they are very much still a startup company.  That tends to mean changes come as soon as you get comfortable here.

This is not the place to work.  It was great until they bought your mechanic.  everything started going downhill.  They don't know what they're doing and they keep going al all kinds of directions.  they're scheduling is pathetic and the customers are always complaining, they don't want to give refunds they just want to give credits and it's it is making people very mad and the technicians are losing work because of it but yet they expect us to make x amount of dollars or you're out the door.

Wrench was a good company to work for, for about 2 and a half years before they acquired your mechanic and things went down hill. It’s very clear the senior management and the ceo have no clear direction to go and are very disconnected from those who do the daily work. I thought that I had finally found a company I could love and work with only for them to become like every other corporate company and maintain their customer care overseas so they could maintain their paychecks and pay the average worker less. 

This company is a joke now. Lay offs basically more than yearly if not every few months. Restructure after restructure, CEO that doesn’t know what he is doing or approving. They fired workers literally holding the only team that was bringing revenue to the company. Expect witch hunt investigations from other directors to essentially select who they will fire next on another mass lay off based on popularity contest and plan that only those that are brown nosers are the ones that are safe from being fired and in fact are even promoted even when they sleep while at work. This place is the titanic just sinking

Top Job Titles	Average Salary
Automotive technician 7 salaries reported	$63.93 per hour
Automotive mechanic 13 salaries reported	$36.46 per hour
Lighting technician 1 salary reported	$40.00 per hour
Purchaser 1 salary reported	$110 per day
Mechanic 5 salaries reported	$14.00 per hour

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