housekeeper

guest service agent

maintenance technician

sales representative

front desk agent

Wyndham Vacation Ownership

The Pros & Cons when it comes to working with this company in Nashville.
The Pros:
Basically unlimited time off, of course they are not paid time off, but unlike most companies you will be able to schedule as much time as you see fit as long as they are not around the holiday. You'll also learn a lot about other people around the world, of course a large majority of the people you will see in or traveling to Nashville will be your average blue-collar (those which the managers/co-workers will make fun of for not being white-collar like they wish to be). The average work day will consist of talking to no tours that day to talking up to three. You'll scheduled to work 5 days on average, but trust me when I say you'll never find another job working less than you do here. Most people work about 5 hours a day or so. Also great motivation pep-rally every Monday morning! *Great POTENTIAL for money.*
The Cons:
Remember I said Potential for money. This job opportunity is 100% commission. If you don't know what that means, it means...if you make a deal (sell the product) you get paid, and if you don't you'll owe the company back money for the time in which you spent there. Once you have a deal you'll get paid three weeks after. Here's the big catch, a deal can be rescinded up to two years later and you would have to pay the company back. Before you begin to work at this place remember, the recruiter, trainer and managers are all Salespeople....they're trying to sell you too on joining Wyndham. During the interview process there will be lots of open ended statements and questions answered which allows the receiver to interpret as to what they wish to hear. 
Not a place to work if you're thin skinned, it's a sales floor over all. That means co-workers and management don't really have a filter and will say anything that comes to mind. Often times this spills over to the tour as well and you will ask people "hard questions" that most of society would consider offensive. If you do not then this could be a pro because you get to see people squirm and get uncomfortable....be aware though, you will be yelled at many times by customers (tour). This could be because that's just their personality or could be because you ask an uncomfortable ( or offensive) question. Most of you're training, real training, will have to come outside of the work-place. You'll have about 5 days with the trainer, then you're on the floor. If you have a winning streak you'll continue getting help from a manager who will "close the deal", and if you don't then you're going to have to figure it out on your own....or don't...its up to you. Pride/ego is definitely thick in this place of work, which is a virtue for the Sales gods, but not if you're "southern religious." You'll also have to watch your paycheck very closely, the more you make the higher the chance they messed up your paycheck. You'll find out more people in your life are timeshare owner than you think, and they'll definitely want to "talk to you" about their ownership outside of work. 
The neutral:
The benefits are about the same as any other work place around Nashville as far as 401K, medical, tuition reimbursement and so forth. "Activities" are similar to what you would see on your popular movie on sells/wall street. Job can be used for Networking for future employment.

I worked at one of the Wyndham call centers. It was an awesome job at first. Really easy: you sat at a desk for 8 hours a day and made hotel reservations. You were paid a base rate plus incentives if you met goal for that month. Which wasn't hard to do! I did this job for about a year and a half, had an awesome supervisor, and awesome coworkers. I was one of the top agents at the center, and I enjoyed my job very much.  But, I became pregnant in February. Soon after that, the company was unwilling to work around my hectic schedule. Between school, doctors appointments, and calling into work due to being sick, they began to harass me for my issues. They were unwilling to work with me on what hours I wanted, even though I was still willing to work. One of the supervisors told another supervisor that my face was an eyesore and I needed cream for it after I had popped blood vessels due to morning sickness. Another told me that blacking out while driving wasn't an excuse not to call into work (I was half an hour late calling in and sitting in a hospital bed..) When I had to leave early for an appointment or just because I wasn't feeling well, the women supervisors would sigh dramatically and make a bigger deal out of it than what it was. Then, the coworkers began to harass me. One of them said that I was cheating to get my stats as good as they were. Another asked how I was still employed after missing work so much due to pregnancy. My supervisor told me that it would pass, and to call in so I could file my maternity leave. Wyndham, however, wouldn't let me file it. I tried 3 times, even once with my supervisor and HR director there with me.. That was the only time anything ever was accomplished and when I received the paperwork in the mail, every statement on the file was incorrect. On top of that, the call center has a point system used for attendance. If you fall below -24 points, it's an automatic termination. If you miss hours, they expect you to make them up by the end of a two week cycle, regardless of how many hours you already work. By the end of my employment there, I was sitting at -82 points because Wyndham wouldn't accept my doctors notes and being pregnant, I was unable to work 40+ hours a week to get my points back to where they needed to be. Needless to say, I - and everyone else - knew they were going to terminate me (and wanted too..) as soon as I was finished with maternity leave. So, eventually, after six months of constant stress and harassment, I left Wyndham. I wouldn't recommend working for this company if you're a parent, looking to become a parent, or have medical issues. They are not flexible whatsoever, and as soon as you become a burden to them, they will try to make you quit or fire you. It's a sad reality, because I really loved by job, and Wyndham boasts about being family friendly and flexible. However, I found out the hard way, they are the exact opposite.

Working at Wyndham Destinations in timeshare sales could be appealing to you for several reasons, especially considering your preference for detailed and flexible vacation options like points-based timeshares. Here are a few reasons why you might enjoy it:

1. Connection to Your Interests

Since you’re already interested in timeshare options and understand their flexibility and benefits, selling them could feel natural. You would likely enjoy discussing the value of vacation ownership with others, particularly those who appreciate the detailed and customizable nature of Wyndham’s points-based system.

2. High Earning Potential

Timeshare sales positions often come with the potential for high commissions. If you’re successful in helping clients see the value of Wyndham’s vacation options, the financial rewards could be significant. This could align with a results-driven mindset where your performance directly impacts your earnings.

3. Building Relationships with Travelers

In timeshare sales, you’d have the opportunity to build long-term relationships with clients. People who purchase timeshares often stay loyal to a brand, and you’d be helping them craft memorable vacations year after year. This relationship-building aspect might appeal to you, especially since it ties into helping people customize their vacation experiences.

4. Personal Growth and Travel Perks

Wyndham provides opportunities for personal and professional growth, including travel perks like discounts and access to resorts. If you’re passionate about travel and love exploring different destinations, these perks can enhance your own vacation experiences while helping you understand the products you’re selling.

5. Engaging Work Environment

Working in sales can be exciting and dynamic, particularly in the hospitality industry. Each day presents new challenges, whether it’s meeting with potential clients, presenting vacation options, or negotiating deals. The fast-paced and varied nature of this work could suit your desire for a stimulating and interactive career.

6. Learning and Development

Wyndham Destinations invests in training and development, ensuring that their sales teams are well-equipped to succeed. You could enjoy expanding your skills in sales and client relations while becoming an expert in vacation ownership. This continuous learning might keep the job interesting and rewarding over time.

7. Team and Company Culture

If you value a positive work environment, Wyndham Destinations is known for having a strong team-oriented culture. Working with supportive colleagues who share your enthusiasm for travel and vacation ownership can create a fulfilling work atmosphere.

Would you like more insights on the work culture at Wyndham or other details?

FRONT LINE SALES......A typical day at work starts at 7:30 am for the morning meeting which usually resembles a fraternity party with extremely loud music & some sort of motivational speech.  This usually goes on for about 20 mins.

If you get a tour ( I only averaged 17 per month) it usually starts around 8:30 am.  The second wave of tours comes in at 11am.  Don't get misled during interviews.... You will put in a 8 hour day.

However, on your scheduled days off.... prepare to check your phone at 5:30 am as you may have to come in for tours. This puts a damper on making any plans ...You don't have to come in but management makes it feel mandatory.  Additionally, be prepared to come in for training sessions that usually dont happen when you do show up.  In essence, your quality of life and your personal relationships will suffer.

When clients do arrive.....Put on your boxing gloves because it is like Rock em Sock em Robots on a 36" round table.  You are going to have to make people feel "uncomfortable" to appease management.  Keep in mind, no one plans on making a time share purchase when they come in the door.  You need to convince them!!

By the way..... be prepared to take advantage of senior citizens and nurses.  They are prey for management as soon as they walk in the door.

No never means No.... It simply means that the guest is "Interested but NOT Sure".  If you like any level of autonomy.... This job is not for you!!
You will have to turn over your client to a Supervisor multiple times and this usually upsets the guest. Sometimes a supervisor is not available and you have to make the guests wait.  You can not let them leave without turning them over to a Supervisor.  Standard presentation is usually 2 to 3 hours.... Not the promised 90mins.

This is the same presentation that was used in the 70's and has not changed since.... It is archaic, deceitful and has not changed with the times.  Be prepared to learn it verbatim.  Supervisors will eavesdrop behind the scenes and will not let you deviate.

The stats that are used to show guests how rooms in the hospitality industry are increasing at a 6% annual rate are misleading.  The true number is below 3% annually.  Any numbers can be massaged using spot markets to gather data.  

I have even had supervisors to go to extent of forecasting returns on POTENTIAL RENTAL INCOME which is illegal according to the laws of THE SECURITIES AND EXCHANGE COMMISSION & is also against company policy.  Anything to make a sale.  BTW... This is a publicly traded stock (NYSE: WYND) and the company should be held to a higher standard to protect the interests of the stock holders.

If you want to feel good about yourself at the end of the day.... this job is not for you.

I was employed as a Full time Collections Agent or Collections Representative at Wyndham Destinations Orlando Corporate Office at Sea Harbor Drive. I loved going to work every day, I knew from the day of my interview I was going to love it here. My coworkers were fun and amazing, I loved everything about my job. On top of a pretty nice hourly rate, there were monthly incentives and bonuses which was awesome. The on site gym was amazing. There were lots of office parties and celebrations, and free food from time to time.

We dealt with numerous inbound and outbound calls, and try to collect payment from delinquent accounts. You would either get really nice customers or very insulting and rude customers, and everything in between on a daily basis. Before you hit the call center floor, you go through intense training that lasts a couple of weeks, and get FDCPA certified. You then start training on the floor, then ease into your job. By that time you should be good to go.

It's just the nature of "collections" that is stressful, but that was not unique, it was helpful knowing that everyone was in the same boat. There was tons of support and advice from coworkers and management alike. Lots of training sessions and new techniques to be learned on the job.

I had fun and found my coworkers to be enjoyable, to view them as a work family only made the 8 hours go by in the most pleasant way possible. Even if you're the most positive person there, there will always be a few negative people who will try to get under your skin. This happens in every workplace ever on the face of the earth. My advice is to just stay neutral, don't get involved in polarizing gossip and drama, even providing a "listening ear" is getting involved. Surround yourselves with positive people, there are tons! And don't be afraid to speak up when necessary. Stay away from groupies or forming groupies, getting too quickly into relationships (awkward in a call center environment), my advice is to be nice to everyone and be neutral.

Advancing is kind of tough, because you are competing with an entire call center of competitive people. Collections is a great way to get your foot in the door, keep your head low and work hard, and then after 6 months, transfer to another department. If collections is your passion, then feel free to ask for leadership opportunities in the department. Your supervisor and manager will help you succeed!

First off I would like to say that I'm thankful and grateful for this company hiring me and giving me the chance to learn a lot about this business. I will not be one of those people to bash everything about the company but I will post a review with 100% honesty. I really enjoyed night audit however there are very conflicting views between management and it is impossible to please everyone when accounting wants things done one way and your customer service immediate manager wants them done another way. I don't ask for praise and recognition but I also don't think it is good management to constantly complain about every detail of the job and then say that they appreciate you. I also was faced with some pretty big challenges as they seemed to have a very hard time hiring anyone for night audit, so I was usually stuck with someone who would prefer to sleep through the job than learn and do what they had to. I get it, staying up overnight is not always easy, but I worked extremely hard and did my best but it was definitely frustrating having to pick up slack when your coworkers don't care about their job. Also, WAY TOO MUCH GOSSIP! For a company that prides itself on a NO TOLERANCE for gossip party, there were some very young and immature employees, all of who were friends, and way too much gossip and drama. I really enjoyed the people I worked with but there was definitely a lack of professionalism. I learned a lot and had the chance to work many different areas before the COVID PANDEMIC and was trying to pursue a career with management. I definitely noticed a lot of favoritism and I can't say whether or not I would've been given that opportunity to advance. I do know that Wyndham did pay above industry for most jobs even though it still wasn't a lot for the amount of work. My biggest thing is that myself and thousands and thousands of others were laid off in August. Our jobs were later posted 3 months later, which I applied for, called the property, and was given the cold shoulder and denied by job. One reply said that I wasn't qualified for my job, the next email said that they can't meet my pay expectations. To me, this speaks volumes and I don't think I need to say more. I was told my a lot of people that this used to be a great company to work but this definitely showed me that you're expendable here.

Typical day at work would be taking calls all day as that was the job. Working from home has its disadvantages, help is not easy to get as they make it seem. Online resources are not up to date, SUPs and Leads too busy to check chat and answer. If you call for help the agent that is supposed to help you has an attitude (even though helping agents is their primary job duty). 1 question has 10 answers, left hand doesn't know what right hand is up to. Working from home your numbers are your only identity in the company. Many policies in place that are not efficient and does not rate employees fairly. Working from home your SUP is your only way in to the company, if your SUP is one of the SUPs they have- that are completely fake and knows how to climb the corporate ladder by warming up to right people; well you might as well lose hope of better opportunities. Management is  NOT  interested in employee' feedback (I think mgmnt believes bottom line employees do not have brains). SUPs will give you inaccurate answers to your questions and when you get in trouble for doing what your SUP advised you to do, there is no accountability for SUPS but you still face the consequences. OWNER CARE is a great position and not very hard job to do, dealing with OC management is the hardest part about the job. OC mgmt will do their best to trap you in OC for rest of your life. It's very rare an agent gets promotion from OC, you either get fired or mgmt find so many ways to pick on you for wanting to leave; you will get tired of it and resign. Do not believe anything any SUP says that they will do for you, only believe if they give you that in writing. Company has great benefits in place but management chooses whether they will tell you about it and let you use them or not (Read those Employee Handbook and benefits books they give you when you get hired in order to find out company has so many options to help you). HR reps will always do their best to help you (they do not have favorites unlike management). You try calling Associate Service Center (call center to help employees), information given by them is never accurate. You call them 5 times with 1 question , you will get different answer every time. For such a great company it is very unfortunate to see them so unorganized. The most rewarding part of my job was speaking to callers everyday and the worst part was dealing with fake management that does not care about an employee.

This review only applies to working for at the HQ corporate office in Orlando, FL - I work as a Paralegal in the Legal Department and I LOVE working for Wyndham Destinations, Inc. (formerly Wyndham Vacation Ownership).  I felt the need to offer my review here since I have not really seen my corporate in-house experience reflected on sites such as Indeed, as it is mostly representative of Housekeepers and Admins at the Resorts and the various Sales teams.  My day to day experience is drastically different from those employees working at the Resorts as Wyndham is a very large company.  

That said, we receive wonderful benefits (the 401k is unmatched elsewhere), solid annual pay, solid insurance benefits, and excellent employee discounts.  I am able to take my family on vacation and travel regularly which would not be possible if I did not have this job.  My friends and family are also able to take part in some of the discounts which is excellent. This is truly the first job that I have had where the managers and leadership team recognize that you are a human being that has life outside of your work life.  As long as you are good at what you do and are a dedicated employee, the work days and times are very flexible (note: this varies by manager).  Regarding the corporate culture, there are many excuses to relax and get to know your colleagues as we have various events, lunches, and celebrations to keep things interesting. The company is very focused on retaining employees for the long term so there is not a lot of short term turnover (a great sign in my opinion) and are also focused on making sure employees are healthy so they can be at work and focused (e.g. discounted insurance for non-smokers, in house health clinic and gym).  The company's culture is also making a very welcome shift towards being fair, responsible and accommodating with our customers, and this is much needed in the timeshare and vacation rental industry. 

Overall I can't speak to working as an associate at the resorts but if you live in or around Orlando, FL the corporate office is an excellent place to work and have a career!

A typical day at work involved many constants but in my department also a lot of changing variables which required constant adjustment. So in essence, one of the things I learned working with Sales and Marketing is that the "only constant is change" and one has to be flexible, taking in stride and working productively with those variables.
Dealing with customers both internally and externally I learnt to be attuned to their needs, my department and I consistently worked to meet or exceed expectations. In cases providing specific services before they were requested. Whether it was printing and validating a report so that guest services would have an accurate count of the number of guests scheduled for a presentation, or asking a guest who had not requested special services whether any special accommodation was needed and so was able to provide the best service the first time around.
One of the most satisfying and enjoyable part of the job was working with personnel who were performing below standards to meet and exceed those standards and seeing the sense of pride and ownership which they started to display. In addition when I did my job and received positive feedback I always felt a sense of accomplishment and a desire to do more.
I enjoyed a good collaborative working relationship with my coworkers and peers many of whom I had met only through teleconferencing, email correspondences, and working on projects together. I had an open door policy with the personnel I managed and they understood that whatever the issue was, I had a listening ear and was going to be fair and impartial in my response. Upper management was accessible and feedback was given often and constructively. The hardest part about the job was understanding that even with your best efforts, sometimes you will fail in your delivery and the key is to ensure you learn from that failure and take steps to improve your services.

I worked there back in 2019 and 2020 as a marketing agent. I liked the fact that I got to work outside of a building and worked various events all over the city so if you like a job where you’re not trapped to find a desk all day you’ll love being a marketing agent with Wyndham. At the time, both of my manager had kind of greasy car salesmen mentality that was a little toxic But overall, you really do work for yourself even though you’re considered to be on a team. When I was working there, I was getting paid $12.50 an hour plus uncapped commissions. The commissions were paid on a tear system that was OK. The problem when I was working, there is that in order to make money you need to talk to people and book them on “tours” which basically means you’re sending them to a timeshare presentation. As soon as they show up and check in the front desk, you get paid on average $100-$200 per person depending on how many people you send in per week. The problem was ideally we needed to be working big events with lots of people, so there was lots of opportunity for us to talk to people to book on tours to make money. Often there was no events booked and we ended up just standing outside of the hotel in downtown Portland or the worst was at a parking meter in a random parking lot in downtown Portland where no one was interested in signing up for a tour because they were just trying to pay for their parking and Go about their day Which meant we were only getting paid $12 an hour for maybe a six hour shift. They also basically just hired anyone who applied, and the turnover rate was crazy. Like I said, I worked with this company about four years ago and I know that the managers that I wasn’t very fond of no longer work at the Portland location and as for everything else I mentioned I’m not sure if anything has changed that’s just my experience. If It’s anything now like it was when I worked there I definitely would not recommend. I only gave it three stars because you do have the opportunity to make a decent amount of money for yourself, but only if higher up management provides a money making environment for you.

Top Job Titles	Average Salary
Housekeeper 1706 salaries reported	$19.65 per hour
Guest service agent 794 salaries reported	$19.87 per hour
Maintenance technician 819 salaries reported	$19.95 per hour
Sales representative 794 salaries reported	$18.37 per hour
Front desk agent 623 salaries reported	$18.72 per hour

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