personal assistant

customer service representative

sales associate

call center representative

sales professional

XFINITY Store by Comcast

In my experience working for this company for the last year and a half, this job is not bad. It's not good either. The pay is alright with our recent hourly wage increase, goals are attainable and the benefits are great. Where this company lacks is in its management. I only speak on the store I work at currently so I don't know how other stores are in comparison but I hear it's similar. Management picks and chooses who to be friends with depending on how well you perform. I know this because I used to be one of the top performers in my store. The second you slip up or miss any metric, they are ready to threaten your job. They use scare tactics to keep you performing at a certain level. They're hardly ever present to assist you with issues with customers but when you get a bad survey it's completely your fault. Oh by the way, did I mention we get graded on bad surveys? Yes. It actually affects our pay if we get a bad survey even though the survey is on the company itself, not the representitve. A little backwards, don't you think? Also, forget about advancement in this company unless you are ready to drop down and beg. You need to absolutely sell your soul to this company in order to possibly get a promotion. Work life balance is awful unless you're one of the store "favorites" then management will give you whatever days off you want. 
Positives: pay, benefits, PTO, bonuses, lots of free lunches.
Negatives: bad management, high stress, bad work life balance,

What is the best part of working at the company?
Working with customers, and trying to fulfill their needs.

What is the most stressful part about working at the company?
Sales managers making you push product to the point of overselling to people that don’t need or want things, and either walk away from the sale, or little old ladies in a fixed income that can’t afford $225 a month worth of service that just wanted a simple internet plan to begin with. :/

What is the work environment and culture like at the company?
Toxic sales culture. There is no “down time”. If you have a moment to breathe and decompress, you are expected to be on your tablet doing training, or standing outside trying to pull people inside. When I was there, I never got my 15 minute breaks, and rarely was able to take my lunch break.

What is a typical day like for you at the company?
Stressful. Busy. It was slowish at first. Then the customers would swarm our store just before lunch and it wouldn’t slow until toward the end of the day. If it was slow, you were expected to be training on the tablet or outside trying to grab passersby’s to come in and buy a new phone. Also: if you were not in 1st place for the store, the store manager would berate you and loudly make you feel like trash (2nd at the time). Others got it worse. The culture there is awful. Just don’t.

Comcast as a company offers great benefits to their employees. However, working in the store, I learned quickly that management will not step in to help. Customers could be screaming, cursing, spitting, and literally throwing things at me and management would stand 10 feet away and just watch instead of try to help or de-escalate the situation. My job, the job I accepted when I was hired, was basically to keep track of inventory. Count inventory, receive new inventory, ship out returns and upgrades, do store merchandise resets, anything that dealt with inventory. Instead, I was turned into a store "greeter" who stood at the front of the store for my entire shift daily and signed in customers to see sales reps. I was the first person customers would see when they came in the store, so I faced all the unnecessary fury from angry customers. Management never stepped in. I had to leave this job, because the abuse daily from customers completely destroyed my mental health and leadership did absolutely nothing to step in and help. They didn't care. If you want to work for Comcast, be a technician. But I do not recommend working in the store.

What is the best part of working at the company?
Good work schedule for people who like to start later in the day. 

What is the most stressful part about working at the company?
Everything. The sales opportunities are few and you have to battle shady co-workers who like to cheat the system to make money. I have integrity and would never do the things other people do and I get punished by making less money because I refuse to cheat. Management is a joke, they’re all 22 years old and promote doing shady tactics to make a sell. They’re unprofessional and don’t care if you do well. If anything, they hate on you because you’re selling and they can’t, meaning you make more money than they do. 

What is the work environment and culture like at the company?
Awful. Very unprofessional, rude and uncomfortable. They don’t make you feel valued as an employee. 

What is a typical day like for you at the company?
I arrive to chaos. Unorganized and the whole store is a mess. Efficiency is out the door as I battle serving my customers without the proper tools.

Not the place to work if you're a decent human being. Great place to work if you're comfortable taking advantage of customers to get ahead. This company will let you do anything if you're producing numbers but it's an extremely toxic work environment. Region manager/higher ups constantly threaten & verbally abuse employees. 90% of customers come in complaining about bills/the company so the job is very customer service oriented. Sale expectations are very high and all the managers/higher ups are extremely unforgiving. No discounts our benefits working for the company but you can make a lot of money here. Only good thing about this company is the money. Comcast is a terrible company with the worst customer service in the industry so you'll be dealing with a lot of nonsense. Be prepared to be treated like a subhuman. 

I've worked in many sales positions but this one was by far the hardest. You are paid hourly but the majority of your pay is from monthly commission. Which is tough considering you spend about 90% of your day arguing with customers who see you as the devil.  You'll spend hours fixing phone issues other people in the company created and now you have to deal with at no extra pay. Customer surveys will also go into your commison score but the questions don't pertain to you just the company. So you can delivery a flawless experience to the client and get an awful score because comcast created the headache for them in the first place. Management is actually amazing and understanding. Coworkers do end up competing with each other and use dirty tactics to only take customers who will offer them a sale instead of taking people in the order they came in. Good pay good benefits but you have to have a real stomach for getting beat down all day for no reward in a high paced sales environment.

Working at Xfinity has been a rewarding experience overall. The company offers solid benefits, including health insurance, 401(k) matching, and generous discounts on services. The work environment is fast-paced, but management is generally supportive and encourages internal growth. There are plenty of opportunities to move up if you’re motivated and willing to learn.

Customer interactions can be challenging at times, especially when dealing with technical issues or service outages, but the training provided helps prepare you for most situations. Teamwork is emphasized, and many colleagues are friendly and helpful.

One downside is the occasional pressure to meet sales goals, which can be stressful depending on your role. However, the commission structure can also be a strong incentive. Work-life balance varies by department, but overall, Xfinity does a decent job at accommodating employee needs.

If you’re looking for a stable job with room to grow, Xfinity is definitely worth considering.

Working at Comcast is generally a solid experience, offering a balanced retail environment for those who enjoy sales. One of the standout features is the suite of company perks, which add significant value beyond the standard paycheck. The compensation structure is a mix of hourly pay and commission, providing both a steady floor and the potential for higher earnings. Because commissions are tied to your specific skill level, footprint, and market, there is a clear incentive to refine your sales approach and understand your territory.
​The day-to-day atmosphere can be quite "chill," though this is largely dependent on the specific store vibes and your immediate team. While the pace varies, the customer interactions are typical of any retail setting—ranging from pleasant to challenging. For an engineering student juggling a rigorous workload and family life, the predictable structure of the role provides a manageable way to earn a decent living while navigating a high-pressure degree.

Working at Xfinity was just plain horrible. Not only was dealing with irate customers a daily routine, but having to sell products unethically to meet sales goals was just as terrible. When working at Xfinity, you are working for one of the most despised companies possible. You will be screamed at daily by customers. You will spend a good part of your day trying to undo mistakes the horrible over the phone "customer support" made. This is a salaried job and the sales goals/requirements are almost unattainable unless you are okay with misleading customers or performing unethical additions to their accounts. And to top it all off, the company will do everything in their power to not pay you for sales. They will find or make up some reason as to why it wasn't done correctly so they don't have to pay you. 

First off your initial training will teach you nothing. You will be thrown on the floor after 2 weeks to "shadow"in which you will never make adequate commission for about 2 to 3 months after. As my time as a rep we were told to do disconnect reconnects and was fired for it.went back after a month battle with HR and then pushed out of the company. They will not pay you overtime and find every way to get around it. They will tell you how great commission is but the hourly is truthfully what you will survive on. Find another company. They will make your life unbearable and then throw you to the wind and then wait 3 months to pay you your final commission check. This company is a sales job and strictly that.they will make you sell to people who are already overpaying for their service . They will push you to make sales you don't feel right about just to boost their numbers. 

Top Job Titles	Average Salary
Personal assistant 7 salaries reported	$21.50 per hour
Customer service representative 2 salaries reported	$19.25 per hour
Sales associate 1 salary reported	$15.00 per hour
Call center representative 2 salaries reported	$26.50 per hour
Sales professional 1 salary reported	$60,000 per year

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