Xactus

I worked for a company that was taken over and turned into Xactus. Before: valued as an employee, they took every opportunity to pay us more. I enjoyed my job. After:  Upper management is more concerned with chasing meaningless trophies and accolades that do nothing to enhance the work lives of people doing the job.  In a time of record inflation, they've denied cost of living adjustments for the workforce and stopped contributing to 401k. Their idea of "fun" for the workers? Staying after hours to watch the CEO cook on a Zoom meeting.  Their actions indicate they could give a tinkered cuss about the engine driving their plans: the workers.


At first the work load was appropriate for the position and then things changed immediately. The work load kept getting bigger, company changes in reporting that didn't help the end customer. Some of the reporting was completely wrong and I was told to just do it without question. If there was any question I was told by upper management to deal with it or leave. Upper management makes decisions without the consideration of the people they effect.

Privately equity-owned and run like a fixer-upper headed for the auction block, the company has been stripped of substance in favor of shiny appearances. HR, under narcissistic leadership, functions as an employee repellent. Management is stacked with compliant figureheads whose role is to look good in marketing photos. Benefits are poor, feedback isn’t tolerated, and executive egos dominate over execution. While customers slip away, leadership pours money into hollow magazine awards. From the outside it may look market-ready — but in reality it’s a hollow shell propped up for resale

Xactus is a good introductory office position or interim company to work for. 

Management is very removed from the general employee and your supervisor will make or break your experience at this company and can highly influence how long you will work for Xactus.  

Your initial training is a two week course, but it is not uncommon to be given a new responsibility with little to no training. 

Department responsibilities are unclear and it can be difficult to know where to route a client or which department to approach to handle a situation or problem. 

Honestly this place is a joke, you have to be a favorite to be any type of management. They  expect you to make goals each week but can’t even provide working equipment. They cannot keep good working employees, but will bend over backwards for the employees that don’t follow the company policy or even work. They keep adding more and more work for little pay, they give you little to no raises. They change company policy every other day with no communication given. 

My company supposedly merged with others and became "Xactus". Prior to this merger, my parent company was great. Since the merger, management has destroyed everything that made us great. Morale is at an all time low. They've taken away benefits we enjoyed for years. Management does not communicate with the regular employees, and just today they blindsided us with layoffs one week before holidays start. I would NOT recommend anyone to work here.  

What is the best part of working at the company?
Working remote from home best part about working for Xactus 

What is the most stressful part about working at the company?
The pay was not good and the constant changes with company policy and revolving door of people leaving and coming was seriously concerning.

What is the work environment and culture like at the company?
Okay if you were working from home.

What is a typical day like for you at the company?
Answering calls and making them. Dealing with upset loan officers.

I have been with Xactus for 4 years.  I love my job and my co workers.  Even tho we are in different states, I never feel like Im working remote because how well my coworkers and I communicate and work together.  The dept im in, we've all been together for a number of years.  We accept new ppl and train them and set them up for success.  Im not micro managed and best of all NO PHONES.  I will be with this company a long time and glad I found my dream job with amazing co-workers 


This was a great place to work. I enjoyed the pay, and employees I was able to meet. I was excited when we went hybrid and then remote. The company was so small when I started and I got to watch and be a part of the company grow into the large company it is now. It is fast paced, and the work is not hard it's tedious. The hardest thing to do is keep up with the ever changing policies. Policies constantly change, so if you can handle that you will be just fine.

Not sure how this company is still in business; shoddy business practices; greedy management; infighting and back biting characterizes the culture; 401k contribution was cut and the company had three RIF's in the latter part of 2022. The company has little future - get out while you can. 

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