front office coordinator

physical therapy aide

physical therapist

patient care coordinator

front office manager

Xcell Orthopaedics Physical Therapy

I was shocked by the disorganization of the management, and the work environment they throw you into. With no to little training as a tech, you just learn on your own pretty much and by asking fellow techs. They seem to forget the saying quality over quantity because all they care about is seeing as many patients as they can per hour with some patients not given the appropriate attention or care they need, due to high volume patients and low techs on the job, the PTA's will help with some patients from time to time but, the actual PTs literally won't do anything and say they are too busy most the times. I'm speaking strictly about the McAllen location btw; I have no idea how the other locations fair. Also, another thing i need to say is that the pool, at the facility is absolutely disgusting!!! It looks like they never cleaned it in years!! I've been told by other fellow techs that they receive rashes all over they're body from that disgusting water. and they sometimes keep you in the pool for the entire day!! 9 hour work days where you are submerged in that filthy water!! In conclusion I wouldn't recommended working they're to anyone I know, it seems ok at first but in a few weeks you'll see the ugly truth of the company and staff.  

Typical day at work for me is to make sure everything is ready and stocked for the shift, and approach with patients. Ask about their day, symptoms of pain, and apply the best plan of care to them. I have learned how to engage a consistent conversation with patients without going out of the tone, so i can make them feel comfortable for a great therapy session, and also a have learned a lot of knowledge on the field of physical therapy such as what to do from the beginning of a session and to the last of a session. The management is really great, accessible, and gives really great criticism to be able to learn from mistakes to keep improvement. The work culture is amazing because as soon as i am in the facility, i already feel like home. The hardest part of the job is time management, to be able to keep up with the pace of patients, so the flow of appointments are able to go as fluent and there is no traffic eventually. Lastly, the best part of the job is be surrounded by really well prepared physical therapist who teach you and lead you the great part of why the profession and how to apply it in your typical day of life as an individual. The work team is amazing, and always with a great attitude towards making somebody's day better from the moment people enter the facility for a therapy session.

I like the people I work with. But having to stay till six and coming in at 6 in the morning once a month I think It's crazy. There is favoritism and people get a way with a lot. Not everyone is treated the same. We get reprimented and told the same thing over and over and people still do it like it doesn't pertain to them. I feel that we don't get trained but just thrown in there and either sink or swim. I feel we could be so much more productive would be well trained and dedicated in getting things done and not on their personal phone at all times. Evaluations take forever and a day to get done, months to be exact when it should be done the day of your 3 months or the day of your year. We all work so hard to get to that day and for us to have to be waiting it's not fair. The hardest part of my job is not seeing any production in my department. The therapist are great at what they do. Always caring and trying their best to help our patients. They are always finding new ways and procedures to go about to treat their patients to get the best results. It's nice to hear how stories of patients and how therapy has helped them out so much in there everyday life and how their pain has decreased tremendously. That I think is the best part of my job seeing that everyone is making a difference in these patient's life.

Assist all callers calling into the clinic needing any information. Schedule physical therapy evaluations, reevaluations, and new patients after evaluations and reschedule any missed appointments to ensure the best attendance possible for all patients for the best result to their recovery. Assist with scheduling full and part time employees in conjunction with business needs and requested time off. Training and mentoring to all new employees on all computer systems, office equipment and basic patient, referring Physicians, billing, and medical record knowledge. It was my duty to close the week and turn in all numbers as far as patient attendance; physical therapy evaluation attendance; and create and submit all paperwork necessary for extensions, pre-authorization and authorization of physical therapy treatments. Enhance the department’s relationship with patients and referring Physician Offices, ensuring the highest quality and responsive service that can be provided.  Keeping all quotas’ met with exemplary patient care and recovery.

This workplace is constantly understaffed. We didn’t have HR for months. A lot of people quit because they can’t take all the stress and pressure this company puts on them. I didn’t get properly trained.  I was trained for a week only and then put by myself. Do not expect to have free time during the week. You will be working from 8am to almost 7pm and by the time you clock out the only thing you want to do is eat and sleep. It was a toxic environment while I was there. I felt like I was going above and beyond when some coworkers weren’t even doing the bare minimum. Some coworkers will treat you like you are inferior to them. When you ask questions they will make you feel like you are dumb, and the workload won’t be fair. There is no sense of urgency or teamwork when we get  a rush in the front. I felt so burnt out, and I didn’t feel like working for this company was worth it anymore. The stress was so bad. I had nightmares about work, and I even dreamt that I quit. I felt an instant relief when I quit, and I knew it was the end of my time there.

A typical day at xcell orthopedics is quite fun. The day starts off with organization such as make sure we are properly prepared for the day to start. As the day begins its a fast but smooth pase day. Management is great at staying on top of things and making sure our xcell team has everything we need to succeed. As far as the culture throughout the facility, it is very family orientated. The staff develops a very strong bond to make it feel like a family, everyone speaks to everyone and everyone bonds with everyone. One of the best parts about xcell orthopedics. Hardest part about the job is seeing the great patients we develop bonds with having to go. It is a fast pase but smooth pase environment, once you have that down its easy going. Best part about the job is the bonds we develop not only with our staff members but with our patients as well its a great feeling bonding with our patients and seeing them get better throughout treatment. The perks of the job are great such as a very well off lunch time and we are not open on the weekends.

As a scribe, you are required to assist the physical therapists with their documentation (Evaluations, Re-evaluations, and Discharge Notes). You will need to become familiar with the documentation system/formats. However, management/veteran scribes will teach you everything you need to know. The work environment can become stressful. You are required to keep track of all your notes, and complete them in a timely manner. Failing to do so, will develop what the company calls “traffic”. You may not always get the opportunity to complete notes while at work. Therefore, you will either have to compelete them early in the morning before your shift begins (8:20am), or have to complete them at home. Be prepared to complete anywhere between (25-60+) notes per week. 

If you are hardworking, time efficient, fluent in both English/Spanish, a team player, responsibile/reliable, and able to match your tone to the patients, you will embody excellent qualities for a physical therapy scribe.

Everyday is exciting, challenging gratifying and fun! I am always greatly satisfied because I am always helping others grow and learn. I myself have learned how to manage people better and manage my time effectively. As leader in the organization I feel a great responsibility to my staff and our patients. All of our managers are at different levels of expertise but are willing and open to feedback. I like that the culture is always open and receptive to feedback.It is like a family to me. It is a growing company that values its people and its patients. If you want a career be willing to be dedicated and loyal to the team. If you just want a job this might not be the place for you. The hardest thing about my job is learning when to find a stopping point. There is so much to do everyday. My best days are when I know I made a difference in someone's day, by teaching them or coaching them or watching them learn and teach others.

Managers act more like personal assistants to the owners than actual managers; Place is constantly understaffed due to employees either quitting or being fired for stupid reasons, while owners are off who knows where instead of helping out their people. Understaffed facilities means the employees have to do more work, but don't expect to be paid overtime! You will get home so exhausted at around 6:30 or 7pm and have to be back to work in less than 12 hours. Patients will be rude which is to be expected. Owners do not care about their employees, don't be fooled, no matter how much they try to sell it to you during interview or company events. They WILL fire you for a stupid reason or will just never learn your name. I would not recommend working here. 

Management was unstable. Employees had to constantly be traveling to other locations because management did not want to hire people to work at those locations. This would cause further shortage at the main therapy clinic and techs remaining there would be loaded down with patients. other company focus on quality over quantity but this company just tries to push as many patients in and out as possible. You were constantly in a rush to get the patients out within their hour appointment even though you had multiple patients at a time, it did not feel like i was able to give the patients quality treatment.

Top Job Titles	Average Salary
Front office coordinator 2 salaries reported	$12.00 per hour
Physical therapy aide 1 salary reported	$11.00 per hour
Physical therapist 2 salaries reported	$115,000 per year
Patient care coordinator 5 salaries reported	$46,500 per year
Front office manager 1 salary reported	$52,500 per year

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