retail sales associate

accounting clerk

warehouse associate

store manager

payroll specialist

Xhale City

Work-life balance
Work-life balance at Xhale City was difficult for the first couple years I was there b/c I was closing many different locations. That meant I would be leaving when my son was getting home from school so I didn't get much time with him. It was a sacrifice to prove myself and be there for the company. But I still feel I was screwed in the end.

Pay & benefits
My pay was ok but there weren't any pay raises like at other jobs. The commission was ok before that was reduced to almost nothing. Some people really made a lot of $ with commission depending on what location they were working. I wished I was at one of those locations but I was ok being were they needed me.

Job security and advancement
In terms of job security at Xhale City, I thought it was good until all of a sudden I no longer had a job. No one spoke to me a head of time. When I found out I was given an absolute complete b.s. reason. After being there and sacrificing so much I really was shocked. What it looked like to me and many others was they got rid of me and other store managers/employees and hired younger people they probably could pay less.

Management
In general, managers at Xhale City...
I had so many differnt managers at different times that is hard to complete this part. I can say I had a few managers that were really great and I learned a lot from but I also had some that were the opposite. When I was store manager I tried my best to be a good manager.

Culture
Collaboration with my colleagues at Xhale City was good most of the time. I felt like there was a bug turn around and they are a big company  so I had many colleagues.

Overall
My experience working at Xhale City was good for the most part.

I worked at Cloud 9 prior to this, and Xhale City is WAYYY better in every aspect- pricing, payment, commission, management, coworkers, heck even the patrons were infinitely better because Xhale doesnt carry products such as oil burners. Commission, if your store hits their goal, ranges from 1-3% depending on the sales your store does. They started me out at $11/hr and they raised me twice up to $13 by the time I was laid off. I was put on unemployment in may during the pandemic shutdown and was told to wait, and wait, and wait to come back to work. Halfway through August now they officially notified me I was being laid off due to there being no room in the company after downsizing due to the pandemic.

The job itself is not hard. If you’re not lazy. If you can clean up after yourself and take direction, you’ll be set. This company has a standard and if you fall below that it’s not going to be fun for you. Customer’s being rude is not necessarily the companies fault and this company gives us the liberty to ask people who are disrespectful to leave. Upper management doesn’t have time to deal with ridiculous internal arguments, therefore leaving it up to the store managers to handle. As they should. Adults shouldn’t have to be micromanaged. At the end of the day, it’s still a growing company and they’re learning while they expand. This is a great place to work if you can be patient and understanding. I’ve read the other reviews and it’s unfortunate that some of the employees have had to deal with horrible management, but they also probably need to look internally. I’ve been here for going on three years and I’ve never had a disagreement with my management

I actually enjoyed my job quite a lot when I first started almost two years ago. Since then everything has gone downhill. From an increase in customers, to decreased workers per shift. Out of all the jobs I've had, I don't recall ever getting so frustrated/overwhelmed. No overtime allowed, they don't allow taking of tips (which in my opinion lowers motivation to upsell, or sell anything for that matter). The managers that I had were nice and fairly reasonable when it came to days off ONLY when we actually had enough people on staff. Corporate is very greedy and would rather open unneeded new stores instead of recognizing the stores that do well and giving them some form of motivation to keep doing well. 

Honestly I had hopes that it would be an honest place to work at because that’s what you would expect from going in there as a customer. But as soon as I was hired it was like every single day i was there a problem was always occurring.  Which was usually just management causing drama inbetween their employees. I was put into dangerous situations constantly  by management themselves.  Constantly having to deal with problems management should've delt with themselves.  Every single day some catty drama between the manager and employees. And a reminder that you are replaceable and meaningless to your face but will ask you to work the whole day. Constantly was “warned” about “potential dangerous” coworkers??? And will not give a single care if you are in danger . Will tell you they will take care of it only so they can use you. Honestly better management could've made the place tolerable.  

What is the best part of working at the company?
Laid back job but with 0 support from anyone above you. 

What is the most stressful part about working at the company?
Noone above store level seems to know what they are doing. Constant changes within scheduling and store hours.

What is the work environment and culture like at the company?
Employees dropped like flies. We went through about 8 people in around 2 years time. If you dont know someone personally at corporate level do not expect any support. 

What is a typical day like for you at the company?
Spend most of your day waiting for a customer to come in just to not have the product they need. Constantly waiting on product to maybe come in. Warehouse was so messed up that there was no telling if or when we would receive product.

There's no real screening process for hiring, so anyone can really get a job here, fitting or not. Haven't recieved a raise for three years of work or for relocating, and the corporate support network doesn't really exist. They will work high performing stores on skeleton crews, and make it very hard to call out or find covers even if you're sick or have events occur in your life. Customers are fine, work is simple. There's comission and tips paid out once a month, but there's always delays and you can never depend on it happening on a consistent time. Health insurance is good but expensive on the wages paid. Definitely not somewhere to work if you're looking for advancement or to move up a ladder of any kind, but simple.

I became assistant manager about 8 months into my job. It was hectic at times, but I thrive under pressure. I was in control of inventory, money management and staff training and supervision. I built an amazing team and had an amazing, loyal client base that continued to grow, until I decided to leave the company due to lack of urgency and resolve for inappropriate and/or unprofessional behavior by other employees not under my supervision. I will not stand with a company that has lacklustre values when I know my worth. 

For the most part I have nothing bad to say about the job itself. The work is not stressful aside from normal customer service based stressed. My gripes mostly lie with the company and structure of chain of command. In the 9 months I spent there I had 3 different managers and a couple high-turnover coworkers, but that had settled around the time I left. Essentially, even though I was only there for less than a year I had become the longest employee (including management) at my store location. With each manager, rules, expectations, and procedures changed with limited communication, which led to confusion and frustration. 

if you like getting paid as if you were a incompetent child this is the place for you. wanna work for years and never get anywhere? want to hear promises made but never followed thru with? want to get yelled at by crack head customers? would you like your raise? that's funny. want to give all your knowledge to people that have absolutely know clue how to run a company? want to be used so they can make millions off you? if any of this sounds appealing this is the place for you! no benefits, no PTO, no nothing. don't forget you'll never get a break ever!

Top Job Titles	Average Salary
Retail sales associate 2 salaries reported	$10.00 per hour
Accounting clerk 3 salaries reported	$19.00 per hour
Warehouse associate 1 salary reported	$15.00 per hour
Store manager 1 salary reported	$10.00 per hour
Payroll specialist 1 salary reported	$22.50 per hour

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