software engineer

accounts receivable clerk

marketing intern

analyst

operations analyst

XiFin

The most important thing to reflect on when considering whether you should work at Xifin is: Do you have a personal history of being slow to escape from an abusive relationship?

While you may have significant skills or experience, these qualities are not highly valued at Xifin.  Their engineering department has failed for years at retaining employees, and negative reviews keep piling up because they long ago stopped caring about their reputation.  

Xifin engineering managers are largely embittered over the company's failure to go public and make them all tech billionaires.  They mostly despise and blame one other for this, and they haven't moved on to another company because they lost any interest in making an effort at their jobs roughly a decade ago.  What unites them today is their desire to gain a feeling of superiority by projecting their feelings of anger, frustration, and inadequacy onto their employees.  If you observe those who manage Xifin engineering you will witness some of the most juvenile and childishly unprofessional behavior you will ever see from adults this far along in their careers and their lives.

Unfortunately, their attitude toward employees who don't quit within the first month is:  by not leaving, you've proven that working at Xifin is the best that you can do for yourself in your life, and they are therefore righteous and justified in treating you worse as time goes on.  The more abuse and mistreatment you put up with, the more they see you agreeing that their negative assessment is correct and that you're not qualified to work anywhere else.  To them, your decision to stay at Xifin reinforces their belief that being treated this way is exactly what you deserve.  

For this reason, most employees find that the harder they work and the more they contribute to the organization, the worse they are treated.  Your efforts to improve things and affect positive change will be most unwelcome at Xifin. Demonstrating attributes such as diligence, professionalism, and emotional maturity will mark you as a target for further abuse.  Trying to improve things or behave professionally in a difficult situation is seen as obnoxious virtue-signalling.  All of these constructive behaviors will make you powerful enemies at Xifin, who feel that you need to be put in your place for thinking that you are better or smarter than they are.

The effort put into backstabbing and sabotage is significantly greater than that put into accomplishing anything else that management pretends to care about.  Managers will gladly put more effort into bringing about failure than into avoiding it - if there is an employee they can set up to take the blame.  The leadership actually delights in seeing these failures, it serves their narrative of employees being 'beneath them', gives them further justification for their abusive practices, and provides an excuse to come up with new ways to punish and castigate employees for their own personal satisfaction.

When employees reported abusive behavior by other managers to their own boss, I've seen their boss use the fact that 'Well, that person got yelled at by -their- boss...' as an excuse to justify the other person's abusive and unprofessional behavior, and persuade the employee on the receiving end to overlook it.  I have personally overheard this happen more than once.

Having said all this, Xifin occasionally makes halfhearted efforts to defend their reputation, so if you are good at spotting fake reviews on Amazon you will be good at spotting the ones here that say Xifin is a great place to work but giving no details about how or why.

The 'public face' of Xifin likes to paint the narrative that they are 'trying to improve'.  This has been their story for almost a decade, and during this time the company continues to lose experienced engineering talent while becoming a more hostile place to work.  The idea that they are 'trying' to improve has long become irrelevant in the face of the fact that for an eternity in the tech-business time, they've been accomplishing the opposite.

Xifin representatives might also claim they are unaware of the behaviors described here, and outside of the Engineering department to some extent this might actually be true.  While they pretend they're doing nothing wrong, leaders are good at moving people around so that their bad acts are witnessed by as few people as possible.  I have seen employees retaliated against when they threatened to report the behavior of more than one engineering manager to Human Resources.

Finally, to the concern that these claims might be exaggerated or hyperbolic - the most important thing to say is:  don't trust only this review.  It's ok if you aren't a big networker - and Xifin probably chose you for this reason.  Use popular job networking sites, even more important than reading reviews is to reach out to former Xifin employees.  You will find most of them are glad to tell you the truth about their time at Xifin and how it compares to working elsewhere.  Many express personal regret for having allowed themselves to be mistreated.

So what's it like when you finally get to do some Software Engineering?  
Try to imagine what you would do if you wanted to create technical debt as quickly as possible.  You'll find it at Xifin:  Copy-and-paste hundreds of lines of code, maybe changing a few.  Your predecessors can't remove unused code, database structures, property files, and configuration settings, so you have to spot the real ones among the decoys.  You can't update libraries to newer versions, ensuring that you can't get support for what you're using when it breaks.  You must never rename anything anywhere no matter how wrong or misleading the old name was.  Save typing by not putting a descriptive name on anything.  You got tricked by an old name for something that is objectively wrong?  You'll be told that you should have known better, but now that you've made the mistake, no, there's no reason to change it.  This piece of software does literally nothing, but you can't remove it because your boss already lied to their boss about how it does something important...

Due to ancient version-control and build systems that are manual-labor-intensive and error-prone, even though more than one full-time person is dedicated to cranking out builds 10-12 hours a day, it can take up to two to three days for your team to get the latest build of your project ready for release.  Multiple times, I've been explicitly ordered to put code -we know will fail testing- into the build/QA process, just so the statuses of the process items can look clean and my bosses can tell -their- bosses that we are 'working on a solution' while wasting the time of several of my co-workers. Deadlines and productivity are the most important things though, at least that's what Xifin will tell you.

Outsourcing:
Despite my mentioning it later, outsourcing is a central pillar around which much of the rest of Xifin Engineering is organized.  Xifin relies tremendously on an overseas development outfit, to the point where work done by this firm is held in far higher regard than work done by Xifin's full-time employees.  The outsource firm frequently produces code of the lowest quality, which paradoxically is subject to the weakest code review standards.   The end product usually works correctly the first or second time but is absolutely never maintainable.  

This code goes straight into production without question, while anything an in-house engineer creates faces the highest scrutiny of a multi-layer review process.  In-house employees are not permitted to override design decisions made by the outsource firm, no matter how counter-productive they are.  The time and productivity of Xifin's full-time engineers is not valuable enough warrant any change in this process.




In conclusion, the biggest achievement to come out of Xifin Engineering in the last several years is the creation of a Time Machine allowing you to experience what software development was like in the early 1990's.  I do not recommend Xifin to any employee possessing either talent or ambition.


For recruiters and hiring managers - Definitely seek out the rank-and-file engineers at Xifin who have been there less than five years.  Many of these are a value proposition, as they are extremely competent, hard-working, flexible, and drastically under-appreciated and underpaid for their skills.  
However, I would exercise extreme skepticism at the competence and more importantly, the moral integrity of anyone who managed other employees at Xifin and didn't quit within their first year.  Do not recruit or hire these people, it will damage your company and/or your reputation with your clients and the rest of your professional network.

The leadership and management there are terrible. They had a meeting about us using sick time and to be mindful. They pretty much were implying to not take as much sick time because it affects the team. Our VP at the time even said “If you act like retail employees, we’ll treat you like retail employees.”. 

Our manager was extremely incompetent and has no leadership skills to manage an IT team. He pretty much was his bosses pet doing everything he was told and not being there for his own team. If there was a question or a challenge to how things are ran, the answer would be “that’s just how it is.”. 

Aside from all that the flexibility is not there at all. No remote days! Even though half your job can be done remotely. There’s no trust in the team which breaks the moral of what a team should really be. If you want to grow there, there’s no growth or stuff you can touch. They keep it locked down because they don’t trust you. Working here for a year I learned absolutely nothing. I learned more in 2 months at my new job than I did a whole year at Xifin. 

The only things I take from this job is mundane help desk work with no growth and leadership that talks down to each other and curse at each other. I was having a newborn during this time and the flexibility was one of the worst. I feel sorry for my wife who had to experience that since there were many times I wasn’t able to go to her ultrasound appointments. She had to hear me argue with my manager for me to explain to him I need to be remote for the last couple of weeks to drive her to the hospital. 

Take what you want from this. I’m creating this review as an eye opener for new folks and a fair warning. I put this experience behind me and won’t let anyone talk down to me again. 

While i did actually learn quite a bit during my short stay with Xifin, being pushed out after receiving exemplary remarks on my one and only performance evaluation by everyone who observed the presentation except my direct supervisor, who was absent from the evaluation doesn't make sense. It begins to look suspicious when it just so happens that i was just about to request FMLA due to a potential and eventually actual serious health concern when I'm told "it's just not working out" and how "I'm not advancing as quickly as I should be at the 5 month point." Again, this coming after exemplary marks on my one and only performance evaluation. This is not sour grapes but rather a cautionary tale to others. Xifin under pays and then expects exorbitant production and commitment. It was rare that i left the office before 7pm and was expected there by 8am at the latest. If we had an east coast customer then we were expected to be on their time, so 8am EST meant 5am PST, which in and of itself wouldn't be outrageous, but then still not getting out of the office until 7pm that night...once or twice, fine, but all the time? Like I said, they don't pay enough to hold those expectations. Management is like being in 2nd grade all over again, with a teachers pet, who can do no wrong, even when the client complains that she is doing wrong. Anyone who speaks out against the pet is admonished or instructed to fall in line or is mysteriously let go because he or she "just wasn't working out." The company offers no benefits above and beyond the standard healthcare, PTO and 401k (which of course they do NOT match). They are incredibly cheap and therefore desperately understaffed. The most enjoyable thing was bagels on friday and the free coke soda fountain they added.

There is no room for growth within the company within certain departments. The pay starts out ok but once you prove yourself and everything the pay raises are just enough to make you think they care. When comparing pay at this company to other positions with the same experience the pay is drastically  low. Even if they say you can work remote most managers will not approve it and require you to be in office. Once you figure out your job it is the same thing day in and day out with not challenges. Some management is very laid back and does not seem to care while other management micro manages and thigs have to be done their way only. Once you show that you know how to do your job well they will add on more task for you to do without giving you a pay raise. When getting a pay raise it can take months for it to be finalized by HR and then it is only back paid one pay period. If you want to have any personal life do not tell anyone anything it will be spread like you are in Highschool again. Some of the employees have Highschool mentality when they are talking and there is many clichés. HR does not seem to care about employees mental health or the ability to live without having to scrape by. This would be a job that I would take only again if I absolutely had to in order to live while waiting for a new job

Analyzing data to create better efficiencies and work flow processes is the foundation of my position with XIFIN. I create standard operation procedure (SOP) for each area and function in the billing department. The standard operating procedures act as a working document for the staff to use as guide for their assigned task(s) or roles. XIFIN’s Billing Department is fast paced, constant changes and multiple exceptions due to the customer’s products. I have the responsibility and the most rewarding aspect of the function; to fully understand and create workable documents for the staff. The SOP documents must address all facets of the customer’s exceptions, and policy guidelines. The constant changes limit the time required to perform each request so the staff’s training and the fast response to updating or creating a new SOP is crucial to the success of the process. The staff and management rely heavily on the documentation as a resource to the system and /or system updates. The documents have dual purposes; the documents serve as resource and work flow each billing and revenue function.

Worked there for several years.  I had not worked that hard and treated so poorly since working retail while going to school at night. I'm not kidding, the place has a minimum wage culture and the longer you work there, the worse it gets.  The company wants qualified people but ignore things like turnover, upper management toxicity and how it affects the overall atmosphere of the place.  
 
The company has a great concept and marketplace niche, but has not been able too get to the next level due to workplace, culture incompetence and an inability to retain or develop the talent they have.  The worst part is that upper management knows it and still regards the problem with contempt. The place is stuck in the 80s. 

The CEO is brilliant, but her management style is a bit autocratic. I think she needs to stay out of the day-to-day work culture, quit signing off, and questioning every little thing, so that decisions can be made without her oversight.  


I currently work in the call center and it gets really busy on Mondays and Tuesdays nonstop calls all day. Each day I learn how to handle difficult calls as we get a lot of patient grievance calls due to missinformation provided to them. It does get stressful at times but I manage to get through the day. I believe managment should have more control of employees, I know they shouldn't babysit us but it is unfair for some to do more work than others. My department is very small and I enjoy working with them, however, I do not like that some take advantage of the manager and tell lies in regards to low production. The hardest part of my job is dealing with angry patients because they can be very disrespectful at times, however, I have learned to not take it personal. The most enjoyable part of my job is that each day I learn more about outpatient billing.

Worked at xifin for almost 3 years and during that time saw people under qualified and under paid hired and placed in positions. Yet the hiring managers rave about them. Project Managers who cannot operate Excel or Outlook, product managers who do not understand the product and put the company at a disadvantage because they make promises that are difficult to keep and lastly employees who are not allowed to make decisions or change the antiquated processes, because there is no time.

If this sounds like a company you would love working for and would allow your passion to take root, try dropping another xanax. The company has a toxic environment that is accepted and will not change.

Billing call center focused solely on metrics, did not care about the customers or resolving issues at all. Super stressful for anyone with a good work ethic as nothing could ever get done. I was only there for 2 weeks and trained by an employee who focused on telling off the supervisor. Asked both questions and received completely different answers. Felt as though the supervisor had no say or control of the department. Also noticed many other reps being rude and negative on the phone.

This company used to be good but over time their greed started shining through.  They got rid of a lot of the things that made them a decent company.  Teams are understaffed and the workload keeps increasing.  The pay isn’t enough to deal with it.  Any mention of it to the managers gets brushed aside with delusional excuses and constant pretending like we aren’t understaffed.  Favoritism is rampant and There isn’t any way of moving up in the company without feeding into the lie that the company is perfect while selling your soul to the higher ups.  

Top Job Titles	Average Salary
Software engineer 10 salaries reported	$86,600 per year
Accounts receivable clerk 11 salaries reported	$21.68 per hour
Marketing intern 5 salaries reported	$22.00 per hour
Analyst 3 salaries reported	$27.50 per hour
Operations analyst 3 salaries reported	$71,000 per year

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