truck driver

diesel mechanic

plant operator

tanker driver

locator

Xpress Natural Gas

Leadership and communication within this department were significant challenges. Expectations, priorities, and processes changed frequently, often without clear communication, making it difficult for employees to understand what was expected of them. Team members were regularly held accountable for changes that had not been effectively communicated.

Work-life balance was a concern, as employees were expected to work long hours and remain available beyond normal business hours. Communication from management was often delivered in a manner that felt discouraging rather than supportive, which negatively impacted morale.

The company also struggled with consistency regarding compensation and incentive programs. Employees were given expectations regarding pay and bonuses that were not always fulfilled as anticipated, leading to frustration and decreased trust in leadership.

Additionally, the organization did not appear to support a healthy work-life balance for employees with family responsibilities. Several employees expressed concerns that family obligations were viewed as obstacles rather than normal aspects of life.

Overall, the lack of consistent communication, frequent changes in direction, and limited support for employees created a stressful work environment that contributed to high turnover and low morale.


I hired on for the overnight shift in Charlton, Mass. During the onboarding, I was presented with a very complicated pay schedule with very different pay rates. I was assured that I would make "plenty of money here". Immediately I observed huge red flags. Their tractors are by and large, junk. They never buy new, only buy some other fleet's retired units and slap their stickers on them. The truck I used during my road trip ran like garbage and it totally broke down upon return to the yard. ( The transmission disintegrated ) When I started training I learned that everyone at this terminal had quit within the last year and the longest tenured driver has 7 months on the job. I still gave it a shot and quickly found out that this company is severely broken from the top down. All of their employees hate it there. I got asked " What the heck are you doing here ?" Their systems are bad, their equipment is horrible and all the bosses just quit. They have no safety team and interim bosses just trying to plug the dam. I would go to work and sometimes have to try out up to 4 trucks before I found one that would get the job done. I broke down multiple times and called it quits in the middle of a shift. The pay averaged out to be $26 an hour with overtime after 40 hrs. Nowhere near high enough for hauling hazmat, overnight in all weather, outdoors.  If they ever cleaned up their act, the job wouldn't be bad. Goodbye XNG, I kept your cheap hardhat as a souvenir.

The job posting baits you in with $70/hr.  You will NEVER get there.  You are only.paid for your drive time off the eld.  You would have to work every day of the week to get the max pay.  That will NEVER happen.  Dispatchers and the local people you work with are great.  The people making all decisions are 6 hours away and don't have a grasp on how things really are.  You will spend 2-4 hours a day waiting for your dispatch not getting paid.  They say they will pay you for an excessive amount if that time but never happens.  Days you get dispatched on time are great.  The work is easy drop and hook.  Biggest issue is they will call people in on days off and which will in turn cause you to have to wait longer .  In 6 weeks I received my dispatch on time 2 times.  They sell a good game and make alot of promises that they don't intend to keep.  You will be lied to constantly about reasons for delays and tell you that you will be paid for your time but it doesn't happen.  They struggle to hire drivers now because they have burned so many of us.  Dont be the next one.  We are essential and there are alot of jobs out there.

In the beginning they promise you tons and tons of work with insane overtime (almost like being at one of those weird real estate seminars).  They get you in to work and when they dont need you anymore you are S*** on the curb.  Favoritism is a big thing is dispatch here.  Seniority is non existent.  Most of thier drivers cannot drive, seen at least 4 trucks drop transmissions, NONE of the trucks have clutch brakes.  They come up with some excuse why they have to lay you off and bam your done.  Equipment ALWAYS has issues.  Mechanics claim to fix things when in fact nothing gets fixed.  Their fix for Freightliner ABS issue is to pull the fuses.  Been told to leave trucks in service even though STOP ENGINE LIGHT IS ON and truck had shut down multiple times.  Was told it was safe, which is bull****.  Only a couple guys at the Montrose location who are honestly way to nice to be stuck there and deserve more.  Everyone and everything else is complete garbage.  I can keep going forever but hopefully anyone thinking about applying has gotten the point by now.  DO NOT

Work day changes daily sometimes hourly. Substandard equipment poorly maintained equipment. Slip seat  program overwhelmed. Pay is fair but hard to maintain do to(read the small print) stipulation in pay program.
Not a place for seasoned professional driver. Breakdowns are occurring daily and side of road the time averages 3-8 hrs. depending on your location at the time. Frustration and confusion seem to be the work Mato as no one seems to have an answer for any question asked. In my opinion the office staff and plant manager have there hands tied by executive over reach. Operations manager , Driver manager , and support staff are all good people if they were aloud to apply themselves to there fullest I think it could be a good place to work unfortunately I do not see that happening  in the near or distant future.

I worked in the corporate office and the management team is abusive and uncaring. It is only about money to them and they lie to the public and to their board members. They do not maintain the trucks properly which leads to dangerous situations and they just fire anyone who complains. If you stay, expect to be jerked around and belittled on a regular basis. Outside of corporate, the sites are disgusting with often broken bathrooms and filth everywhere. Stay away. The President is the worst part of that place. He is such a tyrant that yells and screams at people in front of their peers. Most people are just embarrassed around him and stare at the floor in disbelief (while just waiting for him to go away and leave them alone) and he doesn't seem to notice or care. The only good thing is that he is rarely at the office.

The pay package they advertise is very miss leading and they will tell you there is tons of overtime available. The way they rotate your workdays and the fact that you only get paid drive hours, makes it very hard to reach the numbers they advertise. Most days have up to 2 hours of non driving so you might work 60 hrs but at the end of the week you’ll get paid for 47hrs and they’ll say the OT makes up for it. Yes at some point they will allow you to get some extra hours but realistically that’s only 2-3 months out of the year. The other 9-10 you will get little to no overtime and unless half the drivers leave don’t expect any work in the spring/summer. Getting paid 28.5 drive time at the end of the day works out to 23-24 per hour. If you’re ok with that it’s a good job as far as areas you will drive little to no road traffic.

A quick paced, fast growing company. Sometimes stuck in an identity crisis between a start up and mid-sized company, there can be growing pains. Company culture is still in development, but there are some great people working here to help it along. The greatest strength of the company to a corporate employee is how quickly one's personal and professional status can grow. The greatest weakness is the work-life balance.

There is a decently high turnover, but it really just opens the door for further advancement if you can demonstrate your value.

Management is unaware of the driver satisfaction with the job. The equipment is poorly maintained at best. The job is relatively dangerous with deplorable safety features. No mention of summer layoffs or slow downs during the interview process. Management Makes knee-jerk decisions for problems not caring for driver Lifestyle. During the covid 19 outbreak absolutely no mention of appreciation from management to the drivers sacrificing their safety for the benefit of others

It still feels like 2020 was something out of a sci-fi novel gone bad, but I’m grateful that I was able to maintain some semblance of normalcy and continue working through all the craziness. I didn’t have to go on unemployment like so many of my friends and my kids were able to have a decent Christmas because my paychecks weren’t affected at all by the pandemic. I’m grateful to everything Xpress did to keep its employees employed this past year. They’ve earned my loyalty a hundred times over.

Top Job Titles	Average Salary
Truck driver 55 salaries reported	$32.24 per hour
Diesel mechanic 21 salaries reported	$39.64 per hour
Plant operator 8 salaries reported	$21.00 per hour
Tanker driver 1 salary reported	$4,340 per month
Locator 10 salaries reported	$25.00 per hour

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