Y-12 Credit Union

Working behind the scenes of the tellers and administration, our work day began at 8:30 AM. My daily work was delivered to my desk every morning from the scanners of documents.  I would seek all documents on the computer to verify that none were missed.  They went back for rescanning if not found.  Following the verification, the documents were destroyed.  The effort of this position was to become paperless and archive on cds and stored in vaults.

There were 15 employees in the department I worked with and all were extremely conscientious to doing their job and give time to another to help when needed.  The management ran a clean and tight ship.  

The hard part of my job was the repetitive work, and by days end, I was very tired but I had a personal best chart, I invented, to keep my job interesting.

The enjoyable part of the job, was the great spirit you felt under one roof.  A delightful place to work

I have worked at the credit union for 4 years now. I have worked in three different departments under 3 different managers. What's the same each time you may ask? The people are amazing,  the work is challenging but your goals are realistic and achievable. The culture is amazing no matter where you go in the organization. In every position I have worked, I have never had to ask myself if Y-12 FCU really cares about me. I KNOW they care about me. They invest in their employees success and development. They provide the support, training, and equipment you need to be successful in your position. 

Basic banking duties. Some days are very busy, other days are steady giving you some free time to complete your stack of mail processing. 
You must complete online certification courses every quarter and submit proof to your supervisor. 
Monthly meetings with your supervisor to go over your KPIs. 
Strict attendance policy with no support for parents/caretakers. Minimal support from management, no understanding or empathy.

Call center is the worst department. The director of the call center is very hostile, and creates the most toxic work environment. The worst micromanaging I’ve ever experienced. You have unrealistic expectations, and the management of the call center has favorites. Management also contradicts itself constantly. The turn over rate is bad, almost all of the employees that were here before the current director, have quit and a lot of the new agents also quit or moved departments. It’s also hard to move departments. I will say Y-12 as a whole is great. However, the call center management is the worst I’ve ever experienced. 

I enjoy my job at Y-12 FCU the days can be busy and yes sometimes stressful but overall you have a great team to work with! Management is still developing in areas but overall they are all working to achieve the same goals which is nice that everyone is on the same page. I enjoy working with our members and helping them to achieve their financial goals. The hardest part of my job is not being able to help all our members, sometimes the answer is no and I can't change that. If you are looking for something with different challenges everyday then I would recommend looking at Y-12 FCU!

Y12fcu offers great training and benefits. Everything depends on the branch and the manager. Great team atmosphere. Mild to moderate stress. I think the employees matter, but things seems to be changing, the front line employees have to take on a lot of responsibilities, wearing many hats during any given day, so you have to be able to accept constantly changing moods and duties which can be exhausting at times. Pay is good and there are sales incentives/bonuses. Hard to get promoted though, it's based on training and meeting branch goals successively. 

What is the best part of working at the company?
Good benefits.  Good company to work for.

What is the most stressful part about working at the company?
Being in the mortgage department there were times that it got a little stressful, but it wasn't stressful all the time.

What is the work environment and culture like at the company?
They all work like we were family.

What is a typical day like for you at the company?
We always had enough of work to make the work go by fast. Managers are there to assist the employees

Working for Y-12 Federal Credit Union is extremely rewarding. The work is hard, but being an innovative leader in any space is going to be challenging. Y-12fcu's executive leadership team hits these challenges head on and leans into the credit union staff with a trustful approach which promotes positive collaboration across multi-functional teams. I've never worked in an environment that is so inclusive of everyone and genuinely cares for the employees. I love it here.

Y-12 does truly care about its employees and members. Working as a teller is borderline a sales position with continually less attainable sales goals. The credit union puts a lot of pressure on front line employees who wear many hats, but were paid well when hitting sales goals. It is almost impossible to move up to a management position from the branch since there is no in house management training and very limited management roles. 

Y-12 FCU used to be an amazing employer. The change in management during 2014/15 ruined the atmosphere and culture.  
The new executive management has 2 goals: efficiency and growth of assets. Employees are expected to do more with less and in the end are viewed as expendable.

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