personal shopper

porter

driver

customer service representative

customer consultant

YOOX NET-A-PORTER GROUP

I was hired as a temporary ecommerce fulfillment associate (packer) in the Mahwah distribution center for the holiday sale period. We were trained for four days and then thrown out on the floor. The training was okay but wasn’t at all thorough, though we knew enough to do the basics of our job. The job itself is not hard, but it can be fast paced, as they want your completed orders to be high (productivity equals money for the company). Given the very tiny shared working space and the lack of supplies, it’s definitely difficult. Conveyor belts often jam up leaving totes and large boxes in your workspace. It’s a mess, but this is the life of a packer at Net-A-Porter. 

A handful of people in the center are very nice and helpful and do care about their employees, temps or not. Most people (especially the managers) couldn’t care less about the temps. At a meeting in front of the entire distribution center the lead manager blatantly told the temps not to bother the managers as they have their own permanent people that they are responsible for. You’re told you’d be working 40 hours, but they do as they please. If it’s slow they send you home. They offer overtime to their permanent people, which displaces the temps from their working stations, leaving them to work even more undesirable tasks. They simply don’t care. It’s common to hear “you’re only a temp.” They use you, treat you poorly and then you’re gone. If you speak up for yourself you’re a goner. I wouldn't recommend this job to anyone.

Depending on your dept, scan in past security.. the facility for the sales team and studio etc are nice, but empty as it is a revolving door. For sales, Customer care; you're unfortunately not appreciated and your experience and experiences there mean nothing to immediate and upper management. It is difficult to move up or around; also if you have children just don't apply being there is no understanding for childcare and the responsibilities of having a child unless you are in a management position. You have to be 'in' with someone of someone to get anywhere. You will be expected to do work of several departments and paid for only your main. Attendance like any job is important, but if you have a friend in management you'll survive. Doctor's notes mean nothing even if your work ethic is superb. You can only use the pre loaded PTO as they say. Most of the people are great, the most enjoyable part were the friends I made. No room for growth, no raises in the last 5yrs, the job is NOT remote. That is how they pull you in. Maybe 2 days at home.  Base pay and 'commission' (not really) sucks also. It changes every month.

Constantly having to apologize for things out of your control since the quality control for this company is abysmal. Customers are always upset about the delivery methods as the cheapest methods are often used. The managers have their favorites and it is very obvious who they prefer regardless of their performance. 

Be mindful of the occurrence policy, essentially you get 5 opportunities before a verbal warning in any of the three categories call outs, early leave, and lateness. You're automatically late once the minute passes depending on your senior/lead. After your 9th occurrence in any of the categories you're let go. However this doesn't apply to everyone only to the not so favored. 

Additionally, there is a QA team that assesses a "randomly selected call"  and grades them. If you fail them constantly, anything under 90%, you're automatically put on probation. Again this only applies to the least favored.

Transferring, getting promoted, or moving to a different team are IMPOSSIBLE unless you suck up to the managers. The company is extremely cliquey. Not a fan and never again.

This company is failed merger. They claim to be a luxury company but there’s nothing luxurious about unhappy customers who can sense that the people trying to assist them are overwhelmed, undervalued employees. If you get hired here you will want to quit sooner than you know, as you will find out that you barely know anything after training. They have one of the most bug ridden technology I have ever come across. You will spend multiple hours on the phone with IT team trying to fix bugs. Then that affects your productivity but they won’t take it into account at the end of a quarter. There’s micromanaging within the customer care department. Management likes to have favorites and will promote according to that criteria rather than look at strong performance. There’s high turnover due to the company lacking a clear direction, there’s little employee support programs to help people grow in their roles & increase performance.

I've worked at Net-a-Porter Group for 5 years. In those five years I've seen the company grown at a very rapid pace. I've learned so much when it comes to rolling out new technology,  working as a team and work on team projects. I always like coming into work because everyday is different. I work on a ticketing system so most of my work comes from incidents that either I assigned to myself or I choose tickets for myself if I find it challenging. I work with a small team locally and another team in the UK. We all get along and help each other out, they are like my 2nd family. The hardest part of my work is sometimes I can't always help everyone if a problem arrives because we are short staff. So there is only so much people we can help, but I make sure they are priority the next day. The most enjoyable part about my job is meeting new people. The company is always hiring, whether its full timers or part timers. As a technician I make myself know that if they ever need help they can always ask for me.

In the fulfillment Center there is a quite a colorful cultural mix, and if you are a native born American,... You are the Minority! 
  
    Lack of standard American dialect was missing, which made learning, and collaborating with managers more work. Trainers spoke Ghetto english, and lacked sophistication as teachers. Low level managers did as little work as they could get away with, however they expected Maximum HUSTLE from workers during every shift! 
   This attitude, or environment was like reporting to a job, from the dark ages, before labor laws were enacted! A tight security system was 99% of management's focus, rather than creating an environment for optimum productivity. Intimidation, and spying was used to manage people rather than communication.

   Although some prejudices did exist on my co-workers behalf, when I first started. I was able to become friends with my co-workers, which made it a fun place to work.

Working here was fun.  You get in to work and there's really no one there to micro-manage you in the department I worked in.  I usually finished my work quickly but then there is a lot of down time which leaves you with nothing to do.  Co-workers are great but you can't trust anyone and everyone is prone to gossip regardless of job title.  Management is generally alright but a lot of hypocrisy is demonstrated when it comes to company policies.  For instance, one rule is no internet activity and a number of times I saw a specific manager breaking this rule but when I was on the internet I got reprimanded.  I was on line during my downtime when there was no work.  You can't really trust anyone at this place and the best thing you can do is keep to yourself.  The hardest part of the job was the 10 hour shift for 4 days straight.  The most enjoyable part was that after the 4 days of work you have a 4 day rest.  Overall it's a great company to work for as long as you keep to yourself.

A typical warehouse job, fulfilling orders, and working in other departments inside the warehouse.
Having a division amongst that staff made for a horrible feeling. The customer service staff vs the warehouse crew made us feel looked down upon. We in the warehouse couldn't even enter through the front door, only the side door was available for us. 
They had great benefits though, the insurance coverage was the only reason I lasted as long as I did. The pay was hardly acceptable considering we're selling high end retail and working 10hr days. No holidays off or even paid extra for working the holidays. Thankless work really. Always felt we were understaffed because of the high turnover rate. They hired temps that came aboard for sale time twice a year, and maybe 5 would last and become permanent. 
It was a stepping stone job at its finest. Not a field I ever saw myself in.

Pleasant working conditions with polite people. Cafeteria, modern interior design, large kitchen with microwaves and refrigerators and two coffee machines with utensils and paper goods provided for employees.  Gym and locker areas provided.  When it is busy, we pack items all day and lift totes off conveyer to complete orders.  We have team work and if anyone needs help, we all pitch in and help when asked.  The downside lately is parking issue in lot.  Company provides shuttle service to and from various parking areas nearby.  Car pools are utilized as well.

Management is TERRIBLE. So much office politics, favoritism, passive aggressive emails, etc. And what's worse is that human resources does absolutely nothing to combat it. Management truly makes what should be fun and easy job completely miserable. They do nothing to facilitate workplace culture either.
There's also no mobility whatsoever. A promotion is rare and those who work hard are rarely promoted. Plus even if you do work your way up the ladder, you aren't learning any new skills. 
The only pro's to this job are the stable hours and PTO. I've also met some really wonderful people who I plan on staying friends with once I leave... I've also met some people who I definitely will not be staying in touch with.

Top Job Titles	Average Salary
Personal shopper 8 salaries reported	$31.60 per hour
Porter 3 salaries reported	$22.00 per hour
Driver 2 salaries reported	$22.00 per hour
Customer service representative 3 salaries reported	$40,000 per year
Customer consultant 3 salaries reported	$20.34 per hour

Working at YOOX NET-A-PORTER GROUP: Company Overview and Reviews

YOOX NET-A-PORTER GROUP

YOOX NET-A-PORTER GROUP Ratings

Popular jobs at YOOX NET-A-PORTER GROUP

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected