sales representative

appliance technician

installer

junior service technician

warehouse associate

Yale Appliance

They set the expectation that it's a family like atmosphere and at first I guess it is. They let you know that the training is extensive and you will be supported but in reality once you're able to perform the simple task they throw you on your own. Completely fine but the support after that from management is poor. The current wait times for service is terrible and they expect you to be a punching bag for the company with no types of support. They throw you under the bus and are not encouraging, they would rather blame you then help you learn. 

I've never dealt with a company where when someone ask for a manager that the actual managers and supervisors themselves get upset. They might not admit this but they are certainly annoyed. They want you to make every customer your "own" and to not bother them. 

They do have some great people that should be promoted but instead they have all the wrong people in management. Certain employees suck up and sound great but in reality are bad people. Like any company you deal with those things but when the management and supervisors don't want to help then it's not a good environment.





Yale cares about offering the best benefits to its employees (health, dental, vision, retirement & generous profit sharing). Work can be somewhat stressful at times due to the sheer level of business and amount of work but if you are organized, thrive in fast pace and are willing to learn then the days go by fast. Management recognizes this and often offers “extras” for employees- lunch, snacks, fun days, raffles, and coffee. Management is accessible (up to the executive team, HR and the owner). High percentage of long-term employees shows that people stay. Growth opportunities are available for those with initiative and are positive team players. Great education in appliances makes you a good resource and troubleshooter at home too! Yale stays cutting edge in technology and new initiatives, you’ll continue to learn in a consumer-focused business. Updated office space, desks with choice of height, clean bathrooms and a small gym make it additionally comfortable.



The owner is amazing. Truly cares for his employees. But the more it trickles down to individual department managers, it’s horrible. 
Everyone in the company is genuinely nice and great to work with. But some of those people can’t manage to save their life.

HR is great. They really do a lot of fun events and feed the staff often. BUT some departments are run so poorly. There is no room for growth. They say there is, but there isn’t. Maybe if you’re lucky you can go grow.

Understaffed with way too many expectations for one person to handle. Extreme favoritism. The expectations are extremely unrealistic. Everything within covid was not handled all that well. A whole lot of micromanaging that becomes overbearing causing anxiety. 

Pros: a lot of bonuses, fun events, easy/quickly earned time off, training is great, great benefits, the people are kind and fun to work with.

Company really cares for its employees and customers. But as I said, it really depends on the individual departments.

They pay decently well when compared to other appliance service tech jobs, but they ask too much and run you ragged. The best part working here is that HR put together a few events through the year ice cream truck, local pizza and a very nice holiday dinner. But as for the job there are no breaks and no lunch time. The manager is difficult to deal with they have a, just get it done and I don't want to deal with it, mentality. You will need to be the driving force. Training is pretty poor and not everyone gets the same treatment. As for your coworkers/trainers it has a frat house feel with a lot of orientation,racial, and body image harassment. Communication is absolutely terrible you most likely not when other techs or customers cancel again you will need to be a driving force.

I have worked for Yale Appliance for a total of 17 years.   It's a great place to work with very good benefits.   It takes many good people with a lot of strong departments to be the best in this industry.   Yale has many areas where you can grow and choose what is best for you,  Sales,  Management, customer service...etc.    Once you work at Yale there is opportunity to rise or transfer due to recent expansion if that interests you.   The most important benefit to me is that I feel like I have a career not a job.   Every department at Yale gives you that feeling because every job is important to be the best in the appliance industry.    It doesn't matter what your title is at Yale you feel like you are valued, important to the goals of providing great service to our customers.  

It’s not a company wide policy, but if you work in customer service you are not allowed to have your cell phone out, at all, ever. Not even to charge it or check messages. In fact, if there is an emergency you are told to have that person call the main hotline and not your cell phone. I’ve never worked anywhere other than retail where you are not allowed to look at your cell phone. I asked for an exception as I use my cell as a way to remember to take certain medications and vitamins after surgery, and I was told no. Again, this is not a company wide policy. So while everyone else is treated like a professional adult, you will be treated like a middle schooler. 

I set up the routes for the delivery team. Check if product will arrive in time. That makes a difference for setting time frames.

A family owned business that is great to work at. Management who encourage you to grow as the company grows. 

Friendly co-workers who drive for the company success.

The hardest part of the job is to max out the delivery trucks with product and income without setting up the delivery team for failure. You don't want the team to get hurt with too many scheduled calls.

The most enjoyable part of the job is Everything; the  problem solving, the team work environment.

Very team oriented culture over all. With most recent years success rapid growth is very evident and continuing. Such is reassuring for job security of course and promising for personal growth within the company as new needs are presented. Growing pain type struggles are there but middle and upper management appear to be quick to address and growing concerns. Over all quite impressed. Benefits health, dental, vision, bonus incentives, vacation time, etc in my opinion above average.

What is the best part of working at the company?
If you like being watched and tracked all day and not getting home until 7pm you will like this job and it is severely micromanaged

What is the most stressful part about working at the company?
Mostly the interview is all lies and they don't mention you will be driving hours away from home to get to your first call

What is the work environment and culture like at the company?
It was good but being told your route will be close to home is all bologna

I have worked with many companies and what Yale Appliance does for there appliances is far and beyond anything I have experienced. The training is good and the technician you meet are knowledgeable. Spend time learning different departments and how they operate like parts and warehouse. Warehouse is fun and a good group. The job is not easy and not meant for everyone but if you enjoy a challenge and good people this is the job for you.   I wish Yale continued success, due to unforseen circumstances I had to move out of the state. But if I need to come back I will not hesitate to reapply. 

Top Job Titles	Average Salary
Sales representative 3 salaries reported	$92,500 per year
Appliance technician 3 salaries reported	$25.00 per hour
Installer 1 salary reported	$27.50 per hour
Junior service technician 5 salaries reported	$25.00 per hour
Warehouse associate 1 salary reported	$20.00 per hour

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