design consultant

call center representative

sales producer

plumber

installer

Yankee Home Improvement

Heading: Beware

I worked 6 days per week with a schedule that was given to me late the night before.I had to call into a phone sales meeting each morning at 8, then attend weekly morning meetings in addition to running 2 to 3 leads per day. I often worked 9am to midnight, or had a hole in the middle of the day. I traveled across all of CT and MA.

The pay can be very good if you are a good salesperson. You also have to manage parts of  your jobs and this is where the job gets to really suck because the installation quality often suffers. The management is terribly lacking. There is a lot of raaa raaaa in the meetings to get you all fired up and go close people. It is presented as "providing solutions" however, it is really about being competitive and closing people whether the solution fits their needs or not. The prices are marked WAY up- far more than what is fair. They manage to stay in business because they prey on elderly, the cash poor, and easy to influence people. It's all very scripted and manipulative. They flash the low monthly payment terms, tell you that the deal is about to expire and sign you up for a very long loan with high interest. 

There turnover says the most. They routinely hire a group of new sales people every month or 2 and they are lucky if anyone stays for more than a month. Most are gone day 2, 3 and so on. The ones that do stay don't last long. Being there a year is a real accomplishment. They probably retain 5% of their hires. They promise an income that is very high but bonus is hard to make. You can still make good money but there is a learning curve, slow months and the weight of selling your ethics and values that eventually come crashing down- if you are a decent human being. If that doesn't happen, having to manager parts of the job will be what you can't handle. You have to chase money but often the customer won't pay because the job wasn't done correctly. Then your commission is affected. You are not in control, but suffer the consequences of the companies low standards.  

In summary: Businesses like this should be illegal. Short of that, they norm-ify a terrible workplace culture of predatory sales lacking value to the customer.

I touch base with all our clients from first point of sale to completion. Ultimately to insure that customer satisfaction is maintained throughout the install process and expectations are exceeded. I visit completed projects to get customer testimonials, completed pics of our work, referrals and offer appointment suggestions for future projects.
I have learned that a company's future is based on it's reputation to walk the talk of putting the customers needs first. The reason our company is the most referred contract in New England is exactly that-we put the customer first. As a customer advocate, I make sure whomever I work with, knows that.
Our company's management is based on rewarding good work, doing good work, working at a high ethical standard and giving back to the community. I feel very lucky to be part of a workplace, that while we take our work seriously, management knows how to celebrate our successes, both collectively and individually and publicly recognize those that do an outstanding job,
Home improvements can be a tough sell in a competitive market. Home owners are now able to access reviews and experiences from our many competitors and we always have to strive to be at the top of our game. That being said, I get a tremendous amount of satisfaction, when we as a company, get it right (and thankfully that is a common occurrence) and our customers want to see repeat performances of our home improvement skills not only for their own homes, but for their friends, family and neighbors.

I have been in this industry for some time now and left one of our biggest competitors due to a bad experience to come here. From day one this company is unlike any I have worked for. The biggest reason for that is having such a hands on and influential CEO. If you have talent and want to spread your wings, this company will let you. 

Walking through the halls here at Yankee you would find that our culture is pretty amazing as well. From massive pot lucks with too much food to marketing events that consist of games that are not only fun but educational, we have a good time. Sometimes, too much fun. 

Down to the most important thing, pay. Good thing is, our owner isn't afraid to write big checks. The environment and structures here will compensate you based on performance and hard work. If the person next to you isn't working as hard as you, it will reflect if you compared paychecks. It is a good feeling earning what you're worth. 

Oh, did I mention there is an office dog?

I have worked here for over two years, and there is nothing like the company culture here. Not only is the work environment fun, but the work is enjoyable. I actually get excited to come into work. It is nice to feel valued rather than just being a cog in the corporate machine. There is never a dull moment around the office. 

My favorite part of working here is the growth mindset. I have watched the team grow exponentially in my time here, as well as had personal growth. They have supported me and helped me create a career path in HR. The mentorship here is top tier, from weekly 1-on-1's to daily conversations, you never stop learning here. 

There are hard parts to the job, just like anywhere, but there is no shortage of support and help from management. It has never been hard to reach my supervisor or communicate concerns to leadership. 

Overall, I would recommend this company to anyone looking to grow their career and is looking for an enjoyable office environment.



Working at Yankee Home Improvement was one of the most rewarding experiences of my career. The company fosters a high-energy, performance-driven sales culture that pushes every representative to grow both professionally and personally. Leadership sets clear expectations, celebrates wins, and provides constant coaching to help you exceed your goals. The environment is competitive yet collaborative, where top performers inspire others and new hires receive genuine support from experienced mentors. Yankee’s training programs are exceptional — they don’t just teach you how to sell; they teach you how to build relationships and create real value for customers. Every day feels like an opportunity to learn, improve, and contribute to a team that truly believes in its mission. If you’re motivated by growth, recognition, and being part of a culture that rewards effort and results, Yankee Home Improvement is an incredible place to work.

As an employee at Yankee Home Improvement , I have been fortunate to be part of an extraordinary journey filled with personal growth, rewarding experiences, and an exceptional team. From day one, I knew I had found more than just a job; Its a place that truly cares about its employees and customers I am grateful for the opportunities I've had to work alongside talented professionals who are passionate about their craft. The mentorship and guidance provided have been invaluable, allowing me to refine my skills and expand my knowledge within my field. The collaborative nature of the work environment has fostered strong relationships, and I am honored to be part of such a dedicated and supportive team who does amazing things for our clients, community and each other.

My day revolves around customer satisfaction and procuring new home improvement projects for the company. To that end, I spend lots of time going out to job sites, speaking with customers on the phone and persuading neighbors to have us meet with them on potential work. It's not always easy but I'm surrounded by up-beat, positive co-workers who support honest efforts and offer positive suggestions when I fall on my face.
This extends all the way up to the owner who has created an honest ethical company and rewards hard work-and it is not easy work but it has it's rewards when our customers express their happiness for a job well done by us.

Yankee Home facilitates a high efficiency, yet still calming and safe work environment. From the friendly faces that fill the office to the playful pups that run around on a daily basis, to the ping pong table in the back that weathers the games played on breaks every day. The management recognizes not only talent but potential as well. Being given the room to grow and develop into the best version of yourself is a gift that keeps on giving at Yankee Home. Feel like you're a top producer? You're in luck, there are opportunities for competitive pay based on how YOU perform. If you're looking for a long-term employer with bonus opportunities galore that isn't afraid to invest into their employees, look no further than Yankee Home.

I've been with Yankee Home since April of 2022. I can say that it has been a great experience for me here. I've been in this industry for years, and have never experienced what I have here at Yankee. It is the most transparent company I've worked for, and everyone works together for the common goal. I'm happy to be able to say I'm proud of who I work for, and the lives we change. I have previous customers call me all the time with nothing but positive experiences they've had with us and ready to have their next project done. In the short time I've been here, I've moved into a managerial role and very satisfied with where I'm at. I know this is a company I can grow with. 

What is the best part of working at the company?
The work itself was fairly easy. 

What is the most stressful part about working at the company?
Micromanaging supervisors and the owner is absolutely nuts. Narcissistic behavior runs rampant and nepotism. 

What is the work environment and culture like at the company?
Very stressful. You were held accountable for many things you have no control over and were not allowed to effect change. 

What is a typical day like for you at the company?
Lots of driving wasting time gladhanding customers. You really didn’t manage projects, you put out fires others started.

Top Job Titles	Average Salary
Design consultant 4 salaries reported	$201,250 per year
Call center representative 5 salaries reported	$22.10 per hour
Sales producer 32 salaries reported	$150,000 per year
Plumber 3 salaries reported	$114,167 per year
Installer 1 salary reported	$19.50 per hour

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