retail sales associate

team member

shift leader

store manager

cashier

Yogurtland

While working, any shift, I help our opening and closing team members stock, clean, set up and prepare the store for opening and closing shifts. I tend to register and safe, handling money management and labor over sales reports. When I believe that I have delegated jobs assignments to all team members I help with guest services and general preventive maintenance. 

I have found that with in the Yogurtland culture being able to multitask  is an under statement being that cleanliness, maintenance and direct guest service is key. This have fortified my ability to help maintain good work ethic in a fast pace, high demanding environment.  

Our Management Team here at Yogurtland is very critical to the demands of great performance without being negligent of the need to inspire and motivate all of its team members.

Most of our team members are young, between the ages of 16 and 25, making it easier to mold and inspire the performance expected at our location. We always hire self motivated, friendly workers to ensure everyone gets along and that they do not need to be scrutinized every second, giving them the trust to do the job well and making decisions on their own.  

This job is demanding, not only helping guest leave fulfilled and happy but choosing flavors that our guest would appreciate. Also maintaining the machinery, stock and inventory, promotional items and of course our records and logs all while maintaining great re-pore with all our staff and guests. 

I love the fact that we do a lot of fundraisers, giving back to the community is one of Yogurtands top priorities. We help with community functions, donate and serve at schools, Churches and other community events.

Same procdures for the morning/night shifts.
count money &have it well handled. Manage our team members on telling them their everyday procedures.
I know how to do inventory and also send out orders so we can recieve our order the next day. 
we have to check if our team members have done everything correctly.
We always have our store well sanitized and smelling good.
Ive learned how to multitask and how to handle a store by myself and also opening the store & closing it , checking that the store is locked and safe. I also take count of all the discounts that our customers handle to us. Also i try to solve my customers complaints and concerns so they can leave happy and satisfied. i love interacting with the customers . i show them my great customer service towards to them. 
Theres nothing hard of the job ,most of it is very simple to handle. 
Basic mangement skills￼Cash Handling (drawer balancing, safe deposits, etc.)
is accountable for funds.
Assisting with shift scheduling.
Coordinate and communicate individual Associates duties throughout shift.
Assist in training, coaching and development of newly hired Associates.
Follows and ensures Associates adhere to meal and break periods.
Taste product to ensure quality standards are met.
Is the “role-model” for outstanding customer service and overall Associate standards.
Ensures cleanliness, health and safety standards are maintained at all times.
Other job-related activities as requested by Store Leader.
Ability to maintain confidential information in the strictest of confidence.
1 year previous supervisory experience preferred but
not required.
Ability to maintain a fast pace.
Ability to problem solve quickly and effectively.

I've always closed at Yogurtland because I'm not a morning person. Right now I am currently working at the Panorama City location, and it is a busy store, especially on the weekends. It is so busy that we would always run out of toppings and I would several trips around the plaza, going from store to store asking for change because the customer mostly used cash (especially $50 & $100). I've mostly self-taught myself on how things work because most of the time the District Manager or the General Manager is not available, and they didn't teach me much on how things work. I consider the company is "Dynamic" because I've had over 10 different managers in the 3 years that I've worked for Yogurtland and they always changed the rules and policies which was a bit annoying, but somehow, I was able to manage it. Other than that, I was able to become a Shift Leader after two months of getting the job and I have been able to be responsible with the function of the store and the customers experience. I learned to also lead my fellow team members to perform their best when working and I also learned to handle any customer situations or money situations. For example, the customer was having a difficult time with a fellow employee about the amount she supposed to pay and I explained to coworker what he did wrong and gave the customer her correct amount.

each Yogurtland varies in difficulty as some stores tend to be not so busy or very, very busy. I worked at a location that was very busy and has had the breakfast concept added. This breakfast concept has changed the employees hours to 4 AM opening and 1 AM closing on weekdays and 2 AM on Friday and Saturday. This change to the already very busy location has been very tolling on the employees at the store who have not been given any compensation for this newly added labor into their new daily activities. The Management at this location does its very best given this new change and works the best to accommodate all employees who are also going to school although some who go to school are still scheduled to close when school is only hours away. The job at this location before renovation had started as a enjoyable although hectic at times work schedule with lines on summer days going past the door. This renovation to Yogurtland has provided nothing but trouble for the customers and employees. This new layout has made it VERY difficult for employees to move around and work without bumping into each other and has made it painfully difficult to clean the store on a busy day with customers making messes all over the store. Overall this job has now shown how little corporate cares about any of its employees and shows the severe lack of understanding.

Yogurtland was my first job and I put in my two week notice last night. 
Here’s an overview: Yogurtland is an incredibly easy, straightforward job, at my location to say the least. Team members are assigned five tasks: cleaning, serve toppings, restocking, washing dishes, and providing information to those that come by. We have a checklist that reminds us what to complete throughout our shift. Hours and schedule are also flexible and it’s not hard to find a cover.
My biggest issue with Yogurtland was the management and coworkers. Management and corporate don’t tell their workers about their sick hours, because “if they know, they know.” You kind of have to push their buttons if you want to use them in the first place too. The coworkers at my locations were fine, but some of them did not do anything at all. The store manager has clear favoritism and excuses the behavior of their friends. It’s not fair to be making excuses for those who leave 30 to an hour early before their shift ends, show up extremely late without letting us know, talk poorly about others behind our backs, don’t provide any support to the new hires, etc. The rest of my coworkers and I are so tired of being the ones to make the store functional while others are in the back of the store doing nothing and talking for an hour straight. If you can’t establish boundaries with your team members just because they’re your friends, then I don’t know what to say. 

Can’t stress enough how much it ruined me. Was great with my first manager and she stood up for us. After she went on leave because of her pregnancy. It was horrible. Manager would stay glued to the computer or on her phone, would always leave morning tasks to the closing shift lead and then had the audacity to complain when things weren’t done perfectly. DM acted like they wanted to listen but nothing changed. Instead people quit and more pressure was on us. I was laid off due to the pandemic but there was new hires that they could’ve chosen since I had been working longer. They knew for weeks and told me last minute. I had to ask they didn’t tell me. Expect the most from you and have no respect for you. Give you few hours to close and clean. Will make you clock out at a certain time even if you’re not done. But you would have to work past the clock because you knew you’d get in trouble if you didn’t finish. Was told I wasn’t putting effort and yet I always did and never even took my break (which is only 10 min btw) just to make sure everything was clean. I felt the choice to lay me off was intentional to me. I always stood up for myself and told them they were expecting too much from us. I got one bad review on me and I apologized though I wasn’t sure if it was even me. Please do not work here I am begging you. PLEASE. I don’t recommend that on my worst enemy.

Yogurtland is a franchised company so your work experience will be different depending on who owns your store. With that being said, the Yogurtland franchise for Santa Cruz County has friendly owners, excellent communication through HR, and a really caring little community. 

The job itself can be very relaxed, it is mostly food preparation, customer service, and cleaning. Organization is huge with the Santa Cruz locations so if you like working in an environment where everything is orderly and clean, you'll appreciate the stores. 

Just like with any food service job, it's important to have your ServSafe certification to know how to properly handle food and maintain good quality toppings and yogurt. 

Flexible scheduling, your schedule will come out for the whole month which is incredibly nice to help maintain a sense of a social life outside of work. There can be a lot of "down time" at work so you will become good friends with your coworkers, which definitely helps make the job environment more enjoyable. 

Hours for supervisors are 9-4 or 4-11. Hours for team members are 11-4, 2-8, or 4-11. 

There's definitely an ability to become a supervisor after a few months of good work with the company. There is no general manager at the store so all supervisors have good, open communication.

Cashiering and cash handling was my main duty at Yogurtland. I also prepped fresh fruit and frozen yogurt. I learned food prep and safety procedures. This was a small frozen yogurt shop so there was one manager and she worked very hard. It was her first business and she was skeptical of hiring outside help with management. Eventually she promoted one of the full time employees as assistant manager. My co-workers were upbeat and worked hard, we all did because it was extremely busy. There was no choice but to work hard and efficiently. Everyone who worked there developed or strengthened their work ethics. The hardest part of the job were the rushes of Cal Berkeley student we would get throughout the day. The line would be down the street for hours. The most enjoyable part of the job was getting to eat yogurt because I love it! Also our promotions were fun because we would give out cute spoons and offer freezer bags with the character of that promotion on them, we would get the uniform T-shirt of the promotion character to wear during our shift, I enjoyed that.

My experience at Yogurtland wasn’t that bad at the beginning for the first few months it was an ok job, then around August when everyone was going back to school the schedule got really tough, hardly anyone was available to work and our manager refused to hire anyone thinking we could still make it work, I ended up dropping my classes because my manager complained she had nobody available to work with her certain days and I decided to be nice and help her out. we only had 6 employees and everyone was stretched super thin, it wasn’t until late October when we added two more employees and it really gave everyone a break. Eventually around November I was told I was going to be promoted to shift lead due to the work I had been putting in, but I was never promoted. They had me working the shift lead job but I was not getting paid for it, then our store was only making 400 dollars a day and we had people start closing the store alone. Closing is normally a 2 person job but due to lack of funds they couldn’t afford to pay anyone. I eventually left the store due to hours getting dramatically cut and being underpaid for working pretty much two jobs.

The work place at Yogurtland really depends on the people that you hire. With the best team the job could be smooth. Management is responsible for making sure that everything is up to date. Management is also responsible for encouraging the rest of the team to do a great job. There are a lot of skills to learn and exercise. The general idea of the culture is nice. Yogurtland is a brand that  is known for their premium flavors & toppings. They are focused on creating relationships with the community. However, support from upper management isn't often consistent. There is so much the team could do from our part. Which is keeping a store clean and organize. Having the team perform their best. However, there are other issues that we are not in control of. When things are not working and they are not fixed in a moderate time. The Balme is of often pointed at the team. From the customers point of view. However, the job is only joyful when you work with people that motivate her and get along with one another.

Top Job Titles	Average Salary
Retail sales associate 17 salaries reported	$18.88 per hour
Team member 27 salaries reported	$15.70 per hour
Shift leader 19 salaries reported	$14.05 per hour
Store manager 7 salaries reported	$17.64 per hour
Cashier 5 salaries reported	$17.65 per hour

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