shift manager

assistant manager

general manager

team member

Yoshinoya America, Inc.

Day to day things are pretty normal the shifts rotate out and if your team is cooperative things run smoothly. As my time as crewmember I learned the importance of having a good manager ,the benefits of watching and learning higher ups, and how to handle customer complaints in a professional manner. When I became a Shift Leader then eventually a Shift Manager I quickly realized how many different personalities there are and how to treat everyone equally while also knowing how they’d react to certain things, you learn the difference of customer and employee complaints and how ones actions that may seem of little importance can impact the workplace, and I learned of how much more you have to do with the safe counts, food counts, money orders, back office, work orders and so much more. The management is the one thing I’d say is wrong with the company they don’t tend to give chances and they’ll give no warnings at all to anyone from the time I started to my departure more than 12 employees were fired and more left for the reason of the management teams firings in just a year span. The work culture is always pretty positive all around the HR department and Corporate along with the District Manager was always very willing to help through the rare occasions you did see them and our team got along pretty well when things were stable  so it helped out a lot. The hardest part about the job is definitely the firings , it creates situations where as a manager i would have to do a lot more work because employees would be new and usually there would only be 2-3 of us present at the store, so I would have to train and at times it would get so busy to the point where we’d fall behind for the simple fact that our 3rd employee wasn’t proficient enough at the time to be of much help, also at times we’d be super understaffed due to someone getting fired or someone leaving in fear of getting fired so much to the point where I’d have to work 6 days a week sometimes 7 and it’ll result in me having 80-90 hours in just one week and 150-160 hours in just a 2 week pay period. The last thing I’d say that was hard was dealing with customers I understand that I was in the center of Compton so I knew this would be an issue but customers were constantly complaining and leaving messes all over the dining and even leaving vile messes in the restrooms. The most enjoyable part was how together the entire team felt we felt like a big family we all seemed excited to work together and things just felt so amazing, we all kept the store clean we even passed Yoshinoyas store inspection :) we all felt great and things were finally started to become more steady before they decided to fire Me the Shift Manager and our General Manager with no warning about violating cash policy ( they stated that we left the register on top of the safe for longer than a 10 min span ) and they came without warning on a random day suspended us both and 2 days later informed us that we were terminated:(, but overall as a first job I think it was a great time and still my fav job I’ve ever had totally recommend :)

Very little room for development once you start off as either cashier or cook, you will almost never be granted a cross training aside from your original spot.
Hired as a cashier, shifted to cook after the first day of cashier. (Due to lack of cooks)
after working for a year after respectfully asking for working as a cashier and receive more cross training I kept being accepted from the general manager but later is forgotten about.
When you apply make sure you are comfortable with a cook or cashier permanently.
Once you start in one position you will end up staying there forever unless you have a competent manager.
The cooks are not appreciated as much as the cashiers and cashiers will walk over the cooks... If you plan to move up in the company, Start off as a cashier because it leaves room for you to have conversations with the manager.

Lets say you have a dispute with one of the workers and want to have a 1-1 with the manager and the person you had a dispute with (to talk it out)
You would instead be expressing it to the manager and the manager would then tell them (In their own definition)



After a year of work with the same minimum wage pay and added restrictions with the new upcoming management I quit, They did not want me to quit (Because no one likes to be a cook) I straight up said "Then promote me" my manager says he "would" but he "can't" because that would mean everyone else gets less hours and more hours for me...
I know how to open and close the store, had a store key but did not get paid a supervisor position. (only minimum wage!)

Crewmembers appear to be paid only 15.50/hr across various locations, shift leads 16.60/hr, assistant managers 18/hr or so, and general managers about 21.00/hr.

So bear in mind that you will likely be paid THE ABSOLUTE LEGAL BARE MINIMUM for whatever area your store is located in.

If they could pay you a dollar an hour legally, they would. The respect they have, or lack thereof, for the employees who keep their stores running would be laughable if it weren't so frustrating.

I will preface this with the fact that I do believe the ground level management are doing the best they can most times, however due to the rules set by upper management (read: salaried workers w benefits) they can really only do so much. And god forbid you get a manager who doesn't care. 

Despite a "full" staff of ONLY 5 people making the work go smoothly, most days will only see 4 people working, which makes for unnecessary stress on employees and managers alike. This issue is only exacerbated by having to work alongside employees who are less capable than others, which is inevitable for any job, some will just be less skilled than others or in-training and will take time to pick up the way to do things, however due to constant understaffing this can cause tensions between employees and higher levels of stress stemming from the lack of having a full staff on hand everyday.

Negotiate your wage if you have prior
experience or find somewhere else to work. It isn't worth it.

The company has taught me so much within my 3 years of working here I love the people I was able to get promoted in a short amount of time , they recognized the people that want to move up in the company and work hard so your contributions and hard work don’t get unrecognized in this company they also create meetings for the shift managers to inform them more on things they should know to be well educated on all things to know about company policies etc and we just keep learning as we go , I absolutely love this company and I’m hoping to become a GM one day all I can say is don’t hesitate and apply they are very flexible too they promote from within to which is also great if your a hard worker then this is the job for you and it isn’t that hard either basically cleaning , having great customer service , and for management  being very aware of everything and making sure employees stay productive through out shifts and making sure all company policies are being followed at all times over all love this company thank you Yoshinoya.

Work place is very stressful as a shift manager. You get to do everything a GM does with lower pay. Very high pace. Multitasking everything. Very stressful. Company doesn’t know who their customers are or what they want. Company attracts very rude customers. They don’t care who you are they will fight you. Food is way over priced for what it is. Benefits, there is none. Okay…cheap medical, PTO and free one on the clock meal. You’ll be lucky to get a day off. They will use every muscle on your body. The integrity of my body has been deteriorated from working over 5 years… I feel it. There is a lot of room for F ups as the company can’t afford to lose you. Company has shown me what kinda of person I am. Being put threw harsh conditions does toughen you up and makes you a harder worker than the rest. Good first job but only for a short time. Company will want to move you up fast but only if you’d like. You can be running a store in three to four years if so. But be prepared to become a corporate drone for the rest of your life. This dying company is only up and running by weird rude people that eat Yoshinoya everyday. Everyone is a regular. 

When I first started working for yoshinoya I had nothing but the best impressions of everyone and even the management seemed like they were on top of everything. A few months passed and I was offered a step up in the company to shift manager, well as soon as my co workers found out i was instantly cast out and could barely get anyone to follow procedures, I felt like the GM was not competent for his position as I or the assistant manager always ended up doing all his work for him, a complete lack of skill and help from him is what eventually drove me to leave the company and drove down the rest of the work force that was there. The corporate office had no idea of the inner workings of the store but could tell you how to run it no problem from behind their desks instead of in the trenches. It was not all bad, I did learn A lot about being a manager and how to handle conflicts with customers and with employees. Overall it was a great life experience and taught me much.

Working at this establishment was more of financial security rather than a choice of career.  With that in mind it was rather a very stressful time. The manager was the most stressful piece. Where as I was being micromanaged from how I gave customers change to swiping the tray from my hand while prepping food repeadtly throughout my employment.The pay was below minimum wage as well as the management was beyond poor. I became a trainer within 2 months due to everyone before me taking their leave (was not compensated as a trainer).  I had to learn fast in a very stressful environment and for what I was compensated it was just not worth it. However I am thankful for the rigorous work environment I was exposed to. Handling the tasks over time had become sort of muscle memory you can say. You had your normal customers, Along with every now and then the unbearable ones who need to speak to your manager.  All in all I wouldn't recommend working here however if you need a  job, and can bare with the relentless micromanagement well by all means.

Every single day yoshinoya was busy. The lines would so much as go outside the door, and there was only two cashiers working at a time. One would take orders and the other was pack the food and hand it to the customer. Management was very helpful whenever an employee would have a problem or question, as well as a customer. My co-workers were amazing, i got close to every single one of them. We all became a family. Basically overall our job was to make sure the customers had a great friendly experience, making sure they felt comfortable to come back knowing it was also fast. The hardest part of the job was having complicated orders and employees mixing up orders, that would cause the customer to be upset. Another part that was a little hard is when people would spill stuff and not say anything, we would just make sure to continue checking every little while to make sure no one slips Other then that, the job was a breeze, i love ,meeting new people and satisfying their needs in a fast paced order.

Managers dreaded working there and it showed. It tanked the team's morale a lot and on top of that communication is very lacking. They rush training or just don't do it at all they would ask the more experienced employees to just show the new hires the ropes, which leads to new crewmembers to slack off and just do the bare minimum or quit altogether. Helping with on-boarding for newbies wasn't an issue for me but there was a big lack of support from management, and although I was one of the more experienced cashiers I felt not capable of balancing my duties while also trying to help the new crewmembers. There's barely any benefits other than retirement, they removed the employee discount, and they have stopped providing uniforms, now they just give you a hat. This job was low pay and high-stress, even now with the $20 minimum pay, they cut hours A LOT. Which you'd think is just typical for any fast food job but I think other places do it better. I don't recommend.

A typical day at Yoshinoya was very enjoyable. Starting with a day of checking the walk-in to make sure we had the enough fresh produce and quality products to serve the guest. Checking in with the cooks and cashiers to make sure they ahd everything needed to complete the shift and any other day parts. Make sure the bacnking was done while checking the payroll and make sure the sales were in line with the budget. Checking over the schedule to make sure there was proper coveage to make sure the day ran smoothly. Making sure to put the aces in their places and always motivting the team in the moment. Interacting with guest to make sure they have the most memorable experience while make sure the restaurant is clean and inviting. Being able to handle problems in the moment and make sure to reach a resolution that is considerable for both the guest and the business.

Top Job Titles	Average Salary
Shift manager 45 salaries reported	$17.05 per hour
Assistant manager 43 salaries reported	$18.80 per hour
General manager 38 salaries reported	$23.55 per hour
Team member 5 salaries reported	$20.10 per hour

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