customer service representative

director

shipping and receiving clerk

project manager

member services representative

Young Living Essential Oils

I was a part of packing and sometimes picking, at first I actually liked this job, it was easy not to demanding and my team lead and crew were very good and always helpful, then I started to realize that the team leads other then mine and one other really liked to pick on a team who’s lead wasn’t there, for example if the pick crews for the week needed help they would send a few random people from packing to go help for the day, now this isn’t the problem, the problem came when one team lead was late or not there then they basically picked on their team and sent only people from that team over there instead of people from their own team, and this happened frequently, my team and one other were picked on the most, the other team leads had CLEAR favorites from not only all teams but even their own, not to mention I rarely saw team leads actually help with the work, usually I saw them all in the office on the computer, they also are very unreasonable and strict when it came to phones on the floor, now they allowed headphones during working which was nice but when you take out your phone to maybe switch a song or check the time, they immediately try to send you home, kinda ridiculous seeing as half the time I see a team lead out they’re they are on their phones for personal reasons and they don’t get reprimanded for it, but I digress, now when I first started it was pretty easy to overlook these issues as the work was something that you can kinda go on auto pilot and loose track of reality until a break or lunch was called, well then they switched things up and added These “new” automated packing system, basically making my job useless and now only consisted of scanning a item in a order then put it back on the line, that is when we got any orders, for about a solid 3-4 weeks they had no orders come in and we basically just sat there and did nothing, now you’d think that if they are going to make us wait then they would lean back on some of the rules like talking with others next to you or maybe check your phone till a order came, nope they were just as strict and basically made us sit there and do nothing for 10 hours, eventually they finally started sending them through but it was a slog, literally nothing but grab a box scan the items and then put box back, and this “new” fancy packing machine they were boasting about was a million dollars worth a junk, it jammed up almost every time and always broke the boxes the orders where In, towards the end of my time there they started handing out VTO like ot was candy, and there was literally no point not to take it as they didn’t have anything for us to do some times people would only work 15 hours of what’s supposed to be a 40 hour work week, management seem to get even worse as the head supervisor and his two assistant supervisors started to come out and watch us work like hawks, and when you make one little mistake like not pack it correctly the head Supervisor and one of the assistant supervisors would be basically staring you down from like a foot away until you fixed it, the one assistant supervisor tried to make everyone feel comfortable and be friendly with us but there’s only so much one can do, and finally the biggest gripe I have is how I was fired, my team was in pick and it was a Fairly decent day, work was coming in all though a little slow still consistent, pick had apparently had 3 people not come in that day so they needed to send people up to fill in, the lead that was in charge of our team that day because our main lead was out due to health issues, had asked me to go and fill in, we’ll that day I was fighting of a pretty obvious and bad case of food poisoning and I decided to ask if i could actually stay in packing, I asked and gave them the reasoning of me being sick and not wanting to slow the pick line down and because I was sent there the day previously and you aren’t supposed to be sent up there two days in a row, i said that ti the lead in charge and she said “let me ask my supervisor to see” she leave’s to what I thought was go ask, about 20 minutes go by and she asked me to go to pick again so I decided just to go and not care to much about ot, the next day as I’m getting ready to leave for work my temp agency calls me and says that young living would no longer like to work with me, when I ask why they said that I was fired on the lines of being disrespectful and non compliant to my leads, I was so upset abs I just started letting my agency know that that is just total nonsense and that i never did anything of the sort and can have people come and tell them that, i also told them that I saw this same lead let one person from her team stay from going because they were also sick not but a hour before that, this one my first real job and when I got fired i felt like I completely messed up, they company is a horrible place to work due to favoring non temps and friends on your team by the Leads management is a joke stay away

First off, I need to make it clear that the majority of positive job reviews you will see for Young Living are from distributors. Distributors are CUSTOMERS of young living who have the option of selling the products for a commission. Per the agreement that they sign when they become distributors they are NOT Young Living employees and any review from a distributor should be disregarded.

I can't speak for the corporate office in Lehi or the warehouse in Spanish Fork as I have not worked for those locations, but the call center was a hot mess. Rules and policies were constantly changing and there was little to no communication between management and Member Services so nobody ever knew what was going on until there was a complaint from management about it. 

Another issue was that phone agents did not have access to the tools required to do many of the things that our position required we do. If customers called in to do these things we would have to find a supervisor to do it for us. And at least when i worked there, finding a supervisor in that department was next to impossible and because we were scored partially on hold time, it would bring our scores way down. There would be times where it would take upwards of 15 minutes to find a supervisor who was 1 at their desk and 2 willing to do what would take them less than a minute to actually do.

Promotions were not likely unless you knew enough of the right people to make it happen for you, moving up in this company was more about who you know than what you know.

Most of the calls that came through were from obnoxious, overly entitled distributors that knew how to play the system and policies and would scream at you if you tried to actually go by the policies of the company or prevent them from committing some form of scam or fraud (it happened a lot and mostly to either get free products or artificially boost their commissions or rank). These customers would scream until it escalated to a supervisor (if you could find them) and the supervisor would just cave, break policy and give them exactly what they wanted.

Want some time off? Too bad. It was next to impossible to get any type of time off when I worked there, most requests are denied immediately. They had what they called "flex hours" where you had the option of taking 2-4 hours off of your shift and making it up later, but the catch was they gave you a list of approved days and timeframes to come in and they would ALWAYS be when you were already scheduled to work and therefore not available for you to pick up. The only real way was to hope and pray that somebody would take the shift for you, which usually did not happen. Even literal emergencies would never be excused. I saw more than one person get fired because they missed too much time because they were in the HOSPITAL. You could tell HR what was going on, give them the paperwork that showed yes you were in the hospital and they would conveniently forget and lose the paperwork then mark you as a No Call No Show for every single day you were unable to come in and they would fire you.

The one good thing this place had going for it was the benefirs/perks. They offered medical, dental, vision and life insurance. 401k with company match (you only got the company match if you somehow managed to last 4 years though) and significant discounts on product. If you work for the company you get major discounts on the products plus a certain number of freebies every month depending on how long you had worked there. Plus the pay was really good. It had to be otherwise nobody would stay there.

I left the company in December so take this information with a grain of salt. Things might have finally gotten better there, this was just my experience of working there for over a year.

I've worked here a few years, and its changed a ton since then. When first hired the environment was great and people were engaged. Culture had a lot of fun activities and would decorate the place to make it feel less like the dreary place its now become. Most agents you talk to are miserable and overworker but won't leave because unfortunately the benefits and pay are good for the work you do. 

Staff is horribly understaffed. Members can expect 45+ minute wait times. This means that you deal with a lot of upset off people right now. This applies all across the board. It seems like every department is way understaffed from the warehouse, to member services, to the other member supporting departments. With everything delayed this adds more pressure on member services as we are the first line of interaction. You can expect to be asked for overtime on an almost weekly basis, along with mandatory overtime at the end of every month. 

Job is so easy a caveman can do it. However, you will run into a lot of issues because the technology is so stinking archaic that its older than some of the agents they are now hiring. On an almost weekly basis there is an issue that arises from an issue stemming from technology.

Management says they care about their employees, but their actions often times say otherwise. Unless you are a pet of the manager you can expect to be an after thought and on the back burner. Your concerns and issues won't be addressed. They walk around as if they are a Diety descended from above, and the Team Leads and those aspiring for team lead will bow down and worship their very presence. 

If you expect a job with clear expectations and clear guidance you will want to run away. There is an EXTREME lack of communication. It was horrible when we were all in the office, and all you had to do was walk up to someone for help. Now that its all work from home remote, trying to get help through email or teams is a nightmare. Expect to follow up with an issue a solid 3-4 times before you even begin to move forward. Plus with all the issues the company has from shooting itself in the foot, the communication will often times take a few days, if not a few weeks, to get to the one department that needs it most. Member services is ALWAYS the last group to hear anything. frequently we learn about promotions or news and updates through the members because for some reason the company chooses to inform them first. This leads to upset members and makes you look foolish.

I would not recommend even my worst enemy to work here in its current state. The only time I would recommend anyone to work here is if they are in desperate needs of benefits and this is the one job they can find. Seriously the benefits are fantastic. The pay is also competitive for how easy the job is. They give you points for free product each month, which is nice if you are into the products (they do have more than just oils). 

Want to feel like a child again? Work at Young Living. They overwork you like crazy. They make you work with 3 customers at a time, even though you were only hired to work with 2 at a time. If you are a good employee throughout all of your employment, that does not matter. They only reward and recognize employees with great improvement. This company does not value their employees. They only care about the money. Quality over quantity??? Not here. They somehow expect you to get both in unrealistic times. I am warning you - DO NOT WORK HERE. They pay fantastic, but it is not worth it. Say goodbye to your happiness if you do. A few employees have gone to the hospital due to anxiety from this job, however, they do not care. Have a close family member die? They don't care. I cannot tell you enough how much this company does not care about their employees. They say they are "family oriented" but they are far from it. Mary and Gary had great dreams for this company, it is too bad management has completely destroyed the place. The turnover rate at this company is HIGH. Why? Because they treat dirt better than their employees. Trying to follow policies? Don't even bother. Policies don't matter when everyone makes a "one time exception." 

Enjoy being put down by customers? Work here. Enjoy being told your stats aren't good enough, even though they are the best on the team? Work here. Enjoy getting a 93% on something, but being told it's not good enough because at one point you got a 94%? Work here. Enjoy TERRIBLE attendance policies? Work here. Enjoy never being good enough? Work here. Enjoy a job that is not flexible? Work here. Enjoy a job with managers that talk about their employees? Work here. Enjoy a job that treats new employees better that employees who have dedicated their time to the employment? Work here. Enjoy a job that does not let you have a life outside of work? Work here. Enjoy a job that does not pay bonuses you earned and were told you would get? Work here. Enjoy a job that takes 2 months to give you your raise? Work here. Enjoy lying to customers? Work here. 

I cannot say enough awful things about this company. NO I was not fired or had a bad turn out with this company. I willingly quit because of the way I was treated. I can honestly say I loved my job when I first started working at Young Living. I was an employee for over 1.5 years. The job takes its toll on you. I worked here because it was supposed to be a great part time job for a student with flexible hours. It is far from it. I got more stress from this company than school, and I am getting my masters.

I started there in 2015, and it was great at the time. Fast advancement if you had any ambition and dependability, along with semi frequent raises. By 2019 though we were under new management, and the founder of the company had passed away. I had worked at a few call centers, and Young Living was always the best. The philosophy was to treat the customers and employees like an expensive exotic car (more like a Lamborghini, a Benz, or a Ferrari), but over a short period of time they became more like a ugly, cheap, mass produced low end starter car (more like a Chevy Spark or Ford Fiesta). It was strange to watch it all happen in about a year. I was four months away from my paid 30 day sabbatical you would receive at 5 years, and I found it unbare able to even attempt to stick around for that. By the end the company culture, which was once great, had become utterly dissatisfying and negative. Even most of the employees were openly negative about the job, and rude to the customers. At one point this was never done, nor accepted, but the employees decided to lash out at the only target they felt they could, the customers, instead of who they actually wanted to, upper management, and the stressful year that they had provided. It was honestly sad for me to see after spending a few years there. On my way out in late 2019 they were not making any meaningful changes; instead they doubled down, and advancement opportunities only came to those that were in the managers clique. It reminded me of high school honestly. That was the situation when I left, and I really do hope it has gotten better, but I somehow doubt it. 

What is the best part of working at the company?
If you live with your parents or have like 4 or 5 roommates you'll be able to afford your rent while working here!

What is the most stressful part about working at the company?
Management is absolutely garbage. They couldn't find their way out of their own rear ends without a map and a tour guide. As a team lead I watched some of the best employees with near perfect attendance prior get canned over missing work for things like cancer treatments for their 5 year old, pregnant spouses with extremely rough pregnancies, and car accidents, while people who merely show up and pretend to work have no such worries. If you have a family, don't work here

What is the work environment and culture like at the company?
Dookie. Everyone is punching down. If there's a disagreement between two employees, management wont investigate any claims. They'll just decide if they like the accuser more than the accused and take action accordingly. It's rough seeing good people get screwed by poor management.

What is a typical day like for you at the company?
Wake up, throw away any remaining shred of self respect or sense of individuality, and drive to work. Clock in 15 minutes early to get the floor set up because none of the other leads do it. Doing that is below a supervisors station and the whole team will get punished to avoid "targeting" poorly performing leads. See what the days unrealistic goal is. Resign yourself to the fact that nobody in middle management knows a thing about how the place runs. Spend the shift dissociating due to a lack of stimulus as you roboticly perform your duties, go home, sleep, repeat.

This truly is a great place to work, if you do not intend to build a career or stay long term with Young Living. I have been with Young Living for over 3 years. The benefits are wonderful! I would definitely recommend this job for any person going to school. However I have found that it is very hard to advance in this job. I have put in many hours to make sure I am exceeding job standard and meeting goal and expectations set. I am very qualified for many open positions within the company, but I am always turned down. I have been given feed back that I am not the correct peronality type to be hired for advanced positions. The feedback is always about how I need to change myself as a person to be more liked, instead of how I can improve my work. This company is all about change, but never listens to the needs of the employees. I feel that management never takes the time to hear the needs of employees. Everything is done according to statistics and forecasts. Management does not take the time to listen to feedback given. To succeed in this company you need to know and be liked by the right people. It is a popularity contest. There have also been times that I have been asked to lie to members, for company needs. This goes against what the company stands for and goes against my personal integrity. I don’t not in anyway feel that this is okay. Again this is a great place to work and th benefits are wonderful! Just don’t expect any growth.

The company has great vision and have executive buy in, which is nice. They definitely try to make an impact on the bigger picture with green initiatives and grow the company. 

They pay fairly, and the benefits are great including tuition reimbursement. They bonus twice a year as well. 

The turnover at leadership levels is beyond anything I've ever seen. Don't expect to last more than 2 years. They'll chew you up and spit you out if you don't maintain the dog and pony show.

The company is massive and still operates on an archaic, mom and pop level with their processes and procedures. Roll out first, ask questions later. Then when you ask questions, you're told to deal with it. You deal, then make a mistake because the procedure was undefined. "You knew the process, what happened?" Expect this daily. 

Managment across the board will pick their favorite and stand by them no matter what, even if they're a terrible, unreliable and incompetent employee. They will treat those who don't fit in their box like they're dirt until you leave or find a way to fire you. This goes up to the top level, maybe even executive levels. 

If you are in need of a supportive, unbiased management or leadership team, do not work at Young Living. Unless you're good at brown nosing. Then you'll be okay.  If you can play politics, you'll be okay. But for those that want to be a part of a team that supports you, management that can stay neutral, or a company to retire from... don't do it.  You'll regret it.

We were hired on as Work from Home permanently and I bought all the necessary supplies for that to be home permanently. Even upgraded my internet. They are now making us go back to a call center. The new director of the company is terrible, they want people to be back in a call center because "Mary wants us back to work." Regardless of your life or circumstances. Upper management doesn't care about the little guys. Only the high ranking customers. Most of us cannot even commute to their work location. They lied to us about the work situation. You better not get sick either or you will get docked attendance. You have like 3 points. If you miss a day thats like 2 points. If something happens that is not your fault like your internet going out you will be docked points. It is very very hard to get days off working here. The management is not good. You are literally working constantly all day and the managers are just sitting in their chairs having a grand old time. They do not care about you. You are just a number to them. You can have all sorts of health issues and they will just ask how long and when you'll be back at your desk. Dont work here. There are much better places to work. I really did like this place in the beginning but now its just a terrible terrible situation. Look for something better!! You will definitely find it.

I worked for Young Living for 2.5 years in a management position and only got a one time 2% raise after my first 90 days. I was promised a raise later on but then it was taken away from me without any satisfying or clear reason as to why. Many of my fellow co-workers had complained of similar issues happening with them. The company boasts of its innovation and I do believe that they are making great contributions to environmental groups and other similar organizations but they weren’t willing to invest in their employees salaries.  The team that I worked on was constantly asked to take on more and more work but our financial compensation was never brought into question. There was also a huge disconnect between upper level management priorities and lower/entry level employees capabilities. Many complaints from lower level employees seemed to fall on deaf ears. The company isn’t run by the employees, it’s run by the high level distributors who sell the product and the upper management who bend to their will. I hope that they figure things out and treat their employees right by raising their wages rather than giving them free product and other handouts. 

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$16.67 per hour
Director 3 salaries reported	$130,000 per year
Shipping and receiving clerk 4 salaries reported	$16.20 per hour
Project manager 7 salaries reported	$76,429 per year
Member services representative 3 salaries reported	$17.67 per hour

Working at Young Living Essential Oils: Company Overview and Reviews

Young Living Essential Oils

Young Living Essential Oils Ratings

Popular jobs at Young Living Essential Oils

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected