cook

cashier

assistant manager

general manager

team member

Zaxbys

I'm not the type to exaggerate, this is probably the most dead on honest review you will read of this company.

They are not a company to make a career out of as a manager who works hard. They don't take care of their employees.  Don't put your all into this company, because they will work you til you break and then get rid of you.  They are incredibly strict about their policies, which is fine, but they don't enforce it with everyone.  They pick and choose.  Some managers are a joke and act like they are still in high school.  The male employees get all the hard work.  

Demand at least 35,000 as an assistant manager.  If you don't get that then they are playing you.  Upper management is like a shady car dealer.    They will lead you on about when you get benefits as well.  It will take about 5 months before you get any leave or health benefits.  They told me right away, then a month, then 3 months, then after you get certified.  

You also work 50 hours a week, and you have like 3 holidays.  They will train you for 4 weeks and then abandon you to go train another group at another store.  The trainer leaves you in the hands of managers who are bad at training. I was consistently misinformed on things that the District manager said was incorrect yet the GM and other managers didn't own up to anything in front of him.  When our trainer left it was down hill from there.

You are supposed to finish the training program on the computer in like 3 weeks, yet they only have one computer and train like 4 managers at a time.  So basically you have no time to get on the computer unless you do it at home...which is technically grounds for termination.  But who wants to work off the clock?!!  Especially after already working 10 hours and if you bust your tail there more than others then you are really messing yourself over.  

The co-managers are decent to hang out with after work, but as far as being coworkers...Heck No!  Upper management doesn't  want you to get onto your staff but they don't want you to keep quiet either...it is so confusing. Only the GM and AGM can hand out disciplinary strikes.  They act like the drive thru order takers are God.  It's because they want low drive times.  But its like managers have to cater to them over everyone else.    

They also take forever to get you certified as a manager.  They are bad at training managers to actually run the store. 

And don't expect to get to interact with customers much.  They don't even really put you in the front of house.  Oh and plenty of really good employees leave because the structure there is horrible and they aren't appreciated enough.  

Go apply to Texas Road House, Chick fil A, or Crackerbarrel...way better all around in every aspect. It starts out like it would be great there but as months go by you see it is not a place to stay at. The thing I enjoyed there most was getting off.

Keep all of your emails and texts with them and get everything in writing, because they will lie to state agencies.  I kept all my stuff and proved that they were lying when it came to a certain situation.  Also do not work yourself to death for them...make other managers do the hard physical work no matter how much longer than you they have been working there.  Even if they are female, make them carry their own weight.  Being a gentleman is not the way to work there.  You will get used and unappreciated when it comes down to upper management.

They will know who this is, but IDC because my family and myself are well connected and I get jobs easy.  Plus Zaxbys in this area has a horrid reputation already...even management and upper management will tell you that...lol I heard it from them before anyone else.  Said they trying to turn it around...GOOD LUCK WITH THAT!

I'm a cashier. When I started in 2010, it was to make sure I had money to get me to and from class...I was a sophomore in college at the time. It was great at first. I met great people, some long time friends, and I learned so much from those my senior. I got bonus after bonus, raise after raise. BUT 2.5 years later, I'm at the pay cap. If you aren't management bound, you can't get paid more than that. After numerous management changes, it can be frustrating. It's even more frustrating that I'm aware of laws and regulations, and that I have a degree and the managers don't. They are quick to make rules that make no sense. Quick to hire girls based off looks...and those girls are there to flirt, not work. Corporate only cares about money, money, money, money, money, money, money. They've lost sight of the customer...especially the INTERNAL customers. I've graduated college now, but the economy is not great for someone like me...and I'm still there. I have a BBA in business admin with 3 concentrations...one of which, and my research field as well, is in organizational behavior and development. The success of any company, in my opinion, starts on the inside...those who have direct contact with external customers. When management ignores us, it only causes us to lose motivation. I'm lucky enough to have the education that I have to talk to my coworkers about their issues with the company, but unfortunately, I have no power...I don't have enough power to talk to corporate...which is home to the RUDEST "professionals" I've ever met. It's not good when you wake up dreading going to work and constantly looking at the clock saying, "Is it over yet?" 
Management is drama all around. I swear sometimes, I'm back in high school. 
Customers...HEH! Now that's another story. I work in a city with the rudest customers I have ever seen. Every, single day I'm made fun of...by people of my own race. I'm called stupid because I'm "proper" and...gawd forbid I'm talking to a regular customer about something intellectual and another customer overhears our convo and I use a big word or two. I have to dumb myself down there to avoid "customers getting offended at my usage of big words." I've wanted to walk out and quit so many times, but logically, I can't. We live in a single parent home...and an ill parent at that. I'm not complaining about not being able to eat for days at a time, heck, I've lost 20lbs in the past month! We have no gas for hot water or for cooking. Work/life balance SUCKS! I got written up once for calling out of work to be there for my SISTER'S labor and delivery...an immediate family member. They change the schedule without your knowledge...so if you're off, you wouldn't know. It's a lot of drama. I'm mentally and physically ill after the stuff there...but I can't leave. I need that 8 buck an hour...20/hr a week paycheck. 
The only good part is, clocking out at night...or talking to a friendly dog or cute little baby. 
Other than that....I wouldn't wish this job on my worse enemy.

We all know it's good to make friends, but keep in mind that this is a business and while goofing off is fun you need to follow the rules set in place to take care of customers first. 

The job can be stressful things can pick up and you have people running around filling orders and getting food ready to serve. If you can keep up with the mad house in the back or the friendly service upfront then you have a good gig. Co-workers have each others backs so long as you don't act like a fool, slack off or try to be rude to anyone, then you'll be on your own. We enjoy joking and goofing off when orders are done, places cleaned and we have some downtime, but remember when people start coming in it's business as usual. 

When you join you can expect to be thrown into the lion's den, they start off by having you learn on the job, literally. Don't worry, no one sees the newbie as an annoyance you'll have people actually come over and help you and teach you, not just managers. When you get the hang of a station they move you around, which may stress you out or seem annoying but it is good, because the more stuff you learn the more you can help and the more you can work. Every station in that kitchen and the front house becomes part of your station. If someone needs help you help them the best you can and you can only do so by learning how, managers do a great job helping with that. 

Workplace culture is just like being in at school minus the clicks. Everyone knows everyone and no one is an outcast without reason. You would literally have to annoy everyone and be absolutely rude and unhelpful at work for people to start disliking you. Heck even the people who are rude you'll see people put up with and have a happy face around until they leave. So remember your manners and to do your best and you'll fit right in. 

They accept people with disabilities and again, no one is shunned without reason, never have I felt more accepted at a job than here due to this. 

The hardest part working here can be the stress and rush hours. Reason why is because the environment changes due to the customers coming first. We sell food, so we should never run out, if we do people can get sour. But it's no hard feelings, just typical venting and stress from everyone busting their butts.

The most enjoyable part is honestly the crew. While we work hard we also have fun doing so, the environment makes it great for keeping people in pace and everyone helping to make sure we are doing great throughout the day. Most of the time managers do not even need to step in because everyone is helping out and making sure the ship sails smoothly. 

So if you can deal with a rowdy bunch of misfits who like making money and try their hardest to keep their job and can help aid that while keeping in mind not to make it worse by being a jerk and doing your best as well then join the crew and welcome home!

Zaxby's is a poorly-operated workplace. For instance, some of the managers do not care how the store is run nor do they take accountability for the store's failure; instead, the employees are the ones that are blamed for the failure of the store. the employees' work schedule is very unbalanced between work and life. For example, the owner wants people working unreasonable shifts such as working all day back-to-back without a break. For instance, I worked ten hours a day when I was working as a prep cook. I was never given a break once in those ten hours a day shift, where I was working nonstop without assistance. In addition, the store owner is very deceitful because he promises raise to employees, but everyone that works there has never once was given a raise. He is nice, but he is not a good store owner. Zaxby's is not a good company to work for. 

In contrast, there are positive things about Zaxby's. For example, I can have my meal half off when I would order something. Also, the work is not that rigorous as one will think; it just cooperate is unreasonable when it comes to procedure such as doing work assignments. However, Zaxby's is a fast-food restaurant so I work short or long unreasonable hours during the week, and still not get some sort of raise. In addition, I'm in college as well. They do not work with my school schedule, instead they schedule on days that I would go to school so I would miss class due to my work schedule. This is how my Zaxby's experience was like. 

  I learned a lot from Zaxby's such as meeting new people, working at a fast-paced setting, and managing time. Zaxby's was like a gateway to my success in life in general because I can do things such as working fast-paced and interacting with people. These are the things that I learned from Zaxby's. The most enjoyable part of the job were to manage the flow of products, and making sure everything is well, and ensuring customer's satisfaction. On the other hand, the hardest part of the job was dealing with impatient customers and co-workers alike. For example, customers would change their mind about their order after it was rung up. Then, the customer would tell the manager that it was my fault for messing up their order when they changed their mind about something. Most of the time, the manager would believe me; however, the manager would give me a hard time sometimes for something like that. Then, my job is not enjoyable after being insulted by co-workers and customers during the day. This is the hardest part of my job.

Scheduling was pretty consistent I would always have 4-5 opening shift with a closing shift on the same day each week. 
As soon as I clocked in I would take position behind the register and begin rotating between calling out orders taking orders and cleaning/stocking lobby. Occasionally if drive through was swamped and needed tea or extra cups from storage I would need to help them out. As it was my first job it definitely put into prospective work load and pacing helping me to better myself whether it was switching between tasks on the drop of a hat or making sure the quality of the task was good .
 Now when I was working there there was 2 or 3 managers that would rarely help on floor and when they did they would be annoyed this at times lead to arguments in the back of house which got me nervous. One of which labeled an order wrong and pinned it on me as they were the one who had put the label with the order . 
 There was always a strive for speed, efficiency, and quality when it came to handling orders and a synergy can be felt when certain co workers were paired together and for me that was all of my shifts with my co workers in frontline . 2 on drive through and 2 on frontline/lobby and we had no issues helping the other position out if the other was slow business wise which was good as it helped keep orders flowing and made slow days still really good and enjoyable to work through. 
 As it was my first position learning how to multitask or switch between roles and boosting efficiency was the hardest part of the job as it required a lot of practice to get to a place of consistency in dealing with orders and conveying concerns about orders . 
 I would have to say the most enjoyable part of the experience was the ability to make someone's day and provide service to those who needed it and having co-workers who cared about how I was doing helped a lot . 

Please note I haven't worked there in a while and what I saw when I went in house to make a purchase seems to be that all of my concerns are no longer there and things have only improved I would recommend the store as a great first job choice and possibly even career!

Throughout my years in the food business, I gained knowledge on   operational management. As an assistant manager in the food industry organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security become a part of day to day operations. 

 In addition, financial management is a major part of this industry. Zaxbys train each manager to plan and work budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc. Another day to day activity is called people management. This involves, recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas.

The role in management for all fast foods require managers to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations. However, ensuring high standards of customer service are maintained. Therefore, it is very important if each manager is implementing, and instilling in their teams,company policies, procedures, ethics, etc; Zaxbys value handling customer complaints and queries. Zaxbys and other companies relay on devising and marketing promotional campaigns to advertise promotional items of the month. 

The hardest part of my work day is making sure each employee is in compliance with the handbook. Most of the employees are either in school or starting their first job. the issue comes when the employee becomes comfortable and began to loose knowledge of the rules and regulations. 

I enjoy management and the responsibilities that comes with it. But most of all the interacting with the costumers make the job better. I enjoy seeing the regular customers come in daily to enjoy good food and excellent customer services. The smiles and feedback we receive inform my general manager that the store is running the way we where train to run it.

The work environment was not that great to start with. Minimum wage, no chance of advancement, or raise. I have extensive food service experience and all I get is 7.25 an hour While most of the team was tolerable and nice there were couple that made the experience there just terrible. One was on of the guys that was the shift supervisor, he was 21 and was drunk ALL the time. Another was one of the guys that made the food to be handed out. He was an mean-spirited evil guy. Turns out he had a brain tumor, but when he came back post surgery he was worse than before, so we all know it wasn't the tumor, he was just a jerk. Speaking of jerks, that is why I left. In January of 2012, the owners brought in this guy to "turn things around", which surprised us as we were making good money in the store, and food loss costs were low. They brought in a guy who was a business major at MTSU and thought because he was he knew everything. He immediately began to fire everyone or cut back the hours to ridiculous levels. He was just awful, half my age, half my hair, two-thirds my height and a napoleon complex to boot. I submitted my two week notice by delivering 3 4 page multi-point essay on how the store had gone down hill since he took over, and how I felt about his poor management skills, massive lack of leadership skills, coupled with his disrespect for the employees working there. I actually went by there last week for lunch, turns out the guy who was manager when I was there was demoted to assistant manager and in true form, for his gross stupidity and incompetence was promoted to district manager. I was looking fora part time job, 20 hours a week to cover things and submitted an application there and was turned down because when he got wind of it he told them he had fired me, obviously to make himself look good and stoke his ego. Its OK, though, I know the truth of it and that is enough.

Work-life balance
Work-life balance at Zaxby's was hard. As a full time college student I only worked part time but they treated me like I had to be at work full time. I had some classes that would involve rehearsals. Notifying my manager so they were aware of my schedule. They would be impatient about my schooling and would judge if I did not want to come in on my time off. They would even give someone shifts to me (not even calling) because they’d assume I have nothing to do.

Pay & benefits
My pay and benefits at Zaxby's are low and not much detail on benefits.

Management
In general, managers at Zaxby's are wishy washy . They will get upset before they ask questions. Favoritism as well

Culture
Collaboration with my colleagues at Zaxby's is the only thing that help me afloat. A bit the manager but 98% were my colleagues.

Overall
My experience working at Zaxby's was very settling at first but then once your on top of your game and the managers start to notice they’ll have you as a role of “managing” though it’s wonderful role to take part in but it’s not the title I applied for. As a fast food family restaurant they will be on your backs about needing to have drive time extremely short no less than a minute. If it’s off past 2 minutes the managers will get angry at one person and not the full staff. Some cooks don’t the know menu and they get put in drive thru (fast pace) instead of lobby (slow pace). The cashiers basically have to teach them how and to place the food for these “trained cooks” that needs to practice the menu. Tons of employees quit while working drive thru. Some managers were AMAZING but got transferred later on and they cared about everyone working. We have some employees are just thrown in drive thru for the first ever job instead of placing them at a slow pace, then gradually from time to time put them into the fast pace regimen some freeze up or get very nervous on the headset. All in all have a backbone while working there and always help the newbies while making feel welcome.

This zaxby's location is actually very enjoyable. While yes there is sometimes drama between some of the employees or one gets upset with the other, we all make it work. Sometimes the system may be acting up and we will all kinda laugh about it and work to being able to fix the issue. For example one of our printers in the kitchen wasn't working, so we had to print the order on the registers, and while yes, sometimes even I forgot to print the receipt a second time so we knew the order, the manager assigned for the front that day would work with us so our frustration wouldn't get unhandleable. For the Job Work/ Life Balance, I'm in highschool so managing extracurricular and school can sometimes be tough, writing down my schedule in the request off book makes it easier and if there is sometimes a mess up, it is very easy to have someone cover my shift for me so I am able to continue with my other responsibilities. The hardest part of the job would honest be dealing with some customers or even cleaning the lobby. Very few of the people who come in have little respect and are very careless, when we have to change the trash cans, we put the Zalad bowl container over top of the lid so no one can throw away their trash at the can, mind you there is 2 others not even 20 feet away, there is still the one customer who throws their trash basically on the floor. While yes it may be a mistake, itś not hard to pay attention to the sort of detail. Or people who make the biggest mess on their table, and while yes, it may be my job to clean after them, but me as a highly respectful person, if my child or even I make a mess on the table I will grab a napkin or 2 and try my best to clean up the mess, instead of just getting up and walking away. The most enjoyable part is we are able to joke around with each other and not many of us will get offended in some way. Also some of the customers can be friendly and make us laugh. One time I had a lot on my mind and my customer asked me if I was alright, which I truthfully appreciated a lot.

The Zaxby's location that I work at would be an ideal location for students. About 95% of the hourly employees are either high school or college students. The pay is minimum wage with no benefits, not even a guarantee of a minimum amount of hours per week. Though management promotes a team based "encore" enviroment, there are plenty of management-employee politics. Job security and opportunity for advancement is pretty low, though in comparison turnover is pretty high. In an average week, the amount of hours you work will flucuate depending on sales. I've had weeks where I worked 30 hours and weeks when I've worked less than 10 hours. Advancement is pretty impossible as I work with people who have been with the company for years and are still hourly employees. One of the best things though, is how flexible they usually are with scheduling. If you are in high school or college they try to work around your school schedule and there are several people with another job in addition to Zaxby's and they have tried to work around that schedule as well. The best opportunity for hours is to be cross-trained as a cashier and cook, which becomes an option after a couple of months with the company. Though if you are cross-trained, the likelihood of working both positions is very likely, especially during the slow summer months and the better that you get at both positions. Another work of warning, if you are female, from what I've noticed at several Zaxby's is that working as a cook seems to be an old boy's club. They are very intolerant of females in the kitchen, the management seems to dote on the males, and expects females to be able to physically do everything that the males can do. Which isn't a problem until its time for trash runs, with the trash cans full and you have to throw the bags over your head and also when its truck day and you are expected to also be able to unload trucks.

Top Job Titles	Average Salary
Cook 793 salaries reported	$12.34 per hour
Cashier 681 salaries reported	$12.11 per hour
Assistant manager 526 salaries reported	$17.13 per hour
General manager 272 salaries reported	$56,658 per year
Team member 130 salaries reported	$13.20 per hour

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