front desk agent

line cook

host/hostess

general maintenance

spa coordinator

Zaza Hospitality Llc

Hotel Zaza at Memorial City is a beautiful Hotel. With very few exceptions, the guests are very pleased with the rooms, the services, the meeting rooms, the full gym, pool and a first class restaurant and bar. 
The management from bottom to top is superb and they want their employees to have a great work experience every day. Th workplace culture is very good. However, I am not bilingual and with the exception of management employees, very few speak English, which at times makes it difficult for me to communicate with people I interact with on a daily basis. My job is to service the mini bars in all 159 rooms on a daily basis. The hardest part of my job is the physical. The cart I have to push around is very heavy and I squat down to the floor to examine the refrigerators and then again to replaced what has been consumed. The most enjoyable part of my job is that I work independently. Management appreciates my work and trusts me to do my job which also includes maintaining the storage room with cases of snacks, non alcoholic and alcoholic multiple  beverages, bottled water. The only downside is the very low pay for my work experience. My starting salary in 2017 was $10/hr. A year later I was raised to $10.35 and there has been no increase in this last year.

Generally, the management team were amazing (the President memorizes everyone's name, he's so sweet)! The benefits like free meals, free downtown parking (it isn't cheap), and the employee rallies are amazing. Downsides would be the health insurance, you're honestly better off purchasing through the marketplace because ZaZa only offers bare minimum. In my experience, I got to meet tons of amazing hotel guests and celebrities but you will always get your snobby guests like at any hotel. The culture can get a little snobbish, but it's understandable in a sense. I was told to basically vet guests when coming in as a walk-in so it felt a little classist at times like they only encouraged rich people to stay here. 

I love this hotel and if Covid did not bring the entire planet to a screeching halt, I would have stayed. If ZaZa (and the planet) is back in a position where I think I could afford to work there I will definitely be re-applying! 

The good money isn’t worth the guests berating you and management going out of their way to reward them. Nothing is anyone’s fault, no one helps anyone else out, and the day to day internal interactions are akin to the cafeteria in Mean Girls. Accountability is a word the higher ups have never heard. Management will actively go above and beyond to throw you under any bus, and shirk any responsibility. Human Resources acts as Corporate Damage Control, and only serves to remind you that whatever problems you have is not the company’s fault. 

If you enjoy a joyful and helpful team of peers, keep looking. Other server buddies are nonexistent as no one is a buddy to anyone. You’re better off being the only server on the floor than relying on someone to run a drink for you. 

Overall if you like to be treated better than the fruit flies that plague the bar, don’t work here. 

Working at zaza requires you to be on call at all times. Managers will ask you to come in on days that you are off and expect you to do so. There are many issues with the way their system works and managers constantly get flustered with issues and then take it out on the employees. Expect to be written up for being late even if it is an excused tardiness. They are more concerned with writing you up then working with you & being understanding. The money is good but the stress that you have to endure working 10-12 hour shifts + lack of management help makes it not worth it. Also it’s very easy to get in trouble here as they hold you to unrealistic standards and don’t treat employees as fair as they treat people on their corporate level. 

What I've experienced and observed while working at Hotel Zaza Austin,
1) Lack of training. 
2) Lack of support.
3) Weak operational structure.
4) Micro management.
5) Management performing blatant breach's of conduct defined by the company's employee handbook.
6) Unethical management.
7) Lack of strong leaders.
8) Promotes from with in but doesn't promote qualified candidates and provides very little training putting said person in a "sink or swim" situation.
9) Managers and or head managers with very little experience or no hospitality operational experience. 
10) Harassment
11) Favoritism 
12) Rumor culture
13) High turnover
14) Lack of care or empathy for over worked employees
15) Facade of being an employee happiness driven company

I believe that Hotel Zaza has a great professional atmosphere that allows an individual to gain useful experience with life-long professional and personal benefits. The two primary criticisms that I would offer toward the company are as follows: there needs to be a reassessment in regard to minority advancement to avoid to appearance of  discrimination; management should be given more leadership training so that they can effectively manage staff personality and assignments. I do believe that if these deficits are addressed, Zaza could become the premiere employment opportunity among boutique/specialty hotels.

Working at a hotel, is like working for an entire city.  You have to accomodate guests, treat them well, and feed them too.  This is a four star hotel and the banquets they would put together were amazing.  The management took care of a property here in Houston as well as one in Dallas.  Since I left, they have also opened another location here in Houston.  This is the hospitality industry and EVERYONE was amazing to work with.  However, the pay was not very good.  I could not continue to survive by staying there so as soon as the job market rebounded here in the Houston area, I left for better opportunities.

What is the best part of working at the company?
It was wonderful feeling like I was part of a family. A great atmosphere for work and the guests were great. 

What is the most stressful part about working at the company?
It was really stress free for the most part. If being busy is stressful, then I enjoy stress. 

What is the work environment and culture like at the company?
A lot of young, fresh, open mindsets that work well together to embody the vibe that is "ZaZa".

What is a typical day like for you at the company?
Always an adventure, not knowing what celebrity or CEO VIPs you may meet.

A typical day at Hotel Zaza was full of the highest level of customer services. Answering phones, knowing the best restaurant in town, as well as top attractions for travels visiting to Houston for the first time. 

Hotel Zaza was my first real career job right out college. I not only learned excellent communication skills, but learned how to work well with others and learned great sales tactics. 

Hotel Zaza had excellent benefits, intenttives  and training courses to keep all employees happy to ensure that guest were receiving the best customer services possible.

Working at the hotel has it's ups and downs. One weekend i can be booked solid and the next not so much. I've learned alot about myself as a person and as an esthetician. I have picked up great skills in selling prducts and learning product knowledge. The management has been hectic, seems like no one can make logical decisions. Can be very stressful in such a small environment. Hardest part of my job is not knowing if i'm going to have any clients or not. If i dont have any clients i make zero money. Most enjoyable part of my job is my co workers and the company i've worked for.

Top Job Titles	Average Salary
Front desk agent 8 salaries reported	$18.38 per hour
Line cook 16 salaries reported	$21.25 per hour
Host/hostess 2 salaries reported	$19.13 per hour
General maintenance 3 salaries reported	$19.58 per hour
Spa coordinator 4 salaries reported	$17.88 per hour

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