software engineer

print operator

material handler

machine operator

customer service representative

Zelis Healthcare

These people may actually believe that these Marketing/Recruitment videos they produce, are their actual company. Can someone point me to these brightly lit, modern white building filled with professional, polished looking people on display in these videos? I must've missed that. It is sick what this place does to people- people were working at small companies who merged and are now being held accountable as to why they are not performing when the scope of their role is completely different from what they came aboard to do. Stop making people feel stupid and like failures because management is too confused and incompetent to get their arms around the work that needs to be done. There is rampant sexism here or at a minimum, misogyny wherein any women who challenges the status quo- which is dysfunctional, and deserves to be challenged at every level- is labeled as a nag or “negative”. This place is upside down and if you suggest ideas on how to improve it, organize it, indicate where (or who) the gaps are so they can be addressed, or just want order, you will be seen as “too aggressive” or “not a team player”. I have watched this happen to several bright women across the company. Never mind that our male CEO has the entire company on pins and needles 24/7/365 including weekends and that his administrative staff is HIGHLY AND EXTREMELY UNACCEPTABLY ABUSIVE TO PEOPLE. Several people have quit directly due to demeaning language, and mistreatment, etc. Truly beastly, inhumane behavior. You will be spoken to like a Kindergartener daily. And before they burn rubber to dismiss this as a disgruntled employee review....take a look at the demographics of our leadership page. Then, internally, take a look at the ELT’s direct reports. Anyway.... Seriously, I have never seen such an upside down place in my life. I feel like working here is a good example of how not to run a company. Day to day operations are dysfunctional and seem like they are entirely reworked on a weekly basis. HR in particular is completely discombobulated with the flimsiest set of policies and procedures I've ever seen- you go to the handbook for basic direction on what should be simple items & get "please see HR for further detail"- you go to see HR, and are treated like you are a collections agent. No one can provide a straight answer, and those who want to help cannot even find the answers. They act annoyed and indignant that you're there bothering them when you come with questions that should be common, public information. Not to mention they are at best complacent and at worst, active participants in the company’s abuse. And so many of them are in roles that they are in no business being in based on experience and a skill, but I guess you can skate when there is THIS much chaos. What is really frustrating about that is that this is not stuff that is difficult, it is just stuff that requires people to sit, think, and flesh things out a bit. Somehow in 3 years that work has not been done. Leadership is overly secretive about everything because they don't want people to realize they are being taken advantage of. Management deployed tactics reminiscent of a mustache-twirling 1920s cartoon villain running away with a bag with a $ on it, particularly in the historic PHX business; it was appalling and disgusting to me- but they will be quick to run up onto televisions during the Town Hall & let everyone know we're making billions in revenue. You should be really proud of your company.

Managing out of fear and divisiveness.  Favoritism, Sexism, Nepotism. No equality whatsoever. Zelis wants you to wear 5 hats but wants to pay you 17.00 to do the work of 5 different people. They hire you for one position, tell you that you are needed in another area where you take a cut in pay, only to put you in another position where they want you to do everything and you are basically the only one who knows how so you have no help when it should be a job of 3 people. Then they discard you liek the trash.No value or appreciation of employees evident it the low wages and recent below US standard merit raises.  The refuse to adjust sales goals for the sales team even though they know there has been no leads for them in months and are just washing old leads and distributing them for busy work. Meanwhile all the high revenue leads are going out in invitational campaigns so they don't have to pay commissions. Greedy self serving comapany who lies to the employees. No transparency.  The commissions are lower than ever before and the sales reps are worried about taking care of their families.  Napoleon the nutless tyrant leading the department has no spine to stand up for the team, resulting in more than half of the department looking for other jobs.  The leaders in the position prior to him all had what it took to gain the respect of the employees and go to bat for them. Not little man. The other department leaders don't like him nor do the vast majority of employees. His focus is obviously to destroy the morale and push as many good employees out the door as he can. The distribution of leads is done by the managers who are also paid a very lucrative base salary and upwards of 8k in commissions for doing nothing.  In any normal company this would be a conflict of interest but not a Zelis. The leads are distributed to the manager's favorites which is why the same few max out each month while the rest struggle. You can even be on FMLA, a write up, never come to work, never make calls etc... and still be fed leads and max out in your yearly merit raises. This is especially true if you are a protected class or male. This is a suppressive and oppressive toxic culture for most.Customer service is sorely understaffed and can't keep employees because the leader of that department is just as unskilled and oppressive as the sales department. They have been promised numerous things and they never pan out. The are micromanaged right down to their breaks and how many times they go to the restroom. They were promised bonuses/commissions on enrollments and haven't been paid accurately or consistently. There is alway a reason why somethig is wrong, can't get a report or can't be figured out. The IT department is just a messy. Many of them can be heard in the Z lounge on their phone interviewing or scheduling interviews because they are miserable. Again, the women are oppressed in that department as well. When any issue is addressed with HR or leadership it is swept under the carpet for lack of concern for the employees or maybe lack of experience in handling issues. Remove the toxic leaders destroying this company. Inclusion and diversity in higher positions is needed. When you have people with the mentality of those leading the departments the issues will escalate.

First, and most importantly, the number of hoops you have to jump through to get your hard earned commission/bonus is worse than trying to capture a leprechaun.  Zelis will do everything to keep you from getting what is rightfully your pay, including making it impossible to track your commissions. This of course allows them to skim even more off of your commissions to make it look like the company is generating a lot more money than it actually is so that they can keep the investors happy and pad the books for the impending sale. The Quality Control freaks that listen to your calls have the ability to make or break you because if they give you an auto fail for ONE mistake it can prevent you from getting your full commissions. AGAIN skimming off of your hard earned money. Oh and let's not forget to mention that this human errors QA so feverishly look for also get points against you on KPI’s when it comes raise time. Not that this is a big deal unless you think .25 cents is worth getting upset over. Yes, that reads .25 cents. That is what Zelis feels to be an adequate and generous I might add, raise for their employees bringing in millions of dollars. Everyone has a bad day once in a while but sales, customer service and the retention team are held to a standard that they must be perfect and never slip up or they will take your commission from you. They are constantly changing the rules and regulations without sending out any kind of formal change notification. Notice I didn’t say policies and procedures and that is because they don’t exist! The turnover rate is so high within these departments because 17.00 and hour is not enough to live on without your commissions. Making it so difficult to get and keep your commissions results in a revolving door of employees. Even the C-and S levels are leaving because some of them actually have ethics and don’t like what the majority of them are doing to the employees and the company as a whole.

Pay your employees a higher hourly rate if you're going to choke them of their hard earned commission, not $17 an hour. If you don't want to do that, then at least give them their FULL commission. Your reps work hard for the company and get nothing in return. No amount of pizza, donuts, or gift cards can build the company culture you're trying to foster. People are trying to support their families, they don't need your toys. Seriously,  all you need to do to boost morale is play fair. Take care of your employees who work hard to keep you in your Tesla’s, Mercedes, boats, summer houses and exotic vacations. We just want to take care of our families and survive. Pay these people the money they earn. So simple yet you refuse to do it even after the employees have basically begged for you to be ethical and have integrity.

I took this job because it was presented and sold to me and others as a sales job not a call center circus. Below standard base pay but the ability to earn a lot in commissions. 
-Since starting here I’ve witnessed unethical, dishonest theft of commissions more than any previous sales job I’ve ever had ( including copier sales and car sales) . 
-We are forced to sign our commission payouts without ever having a chance to check our sales to make sure we are getting our full pay. Zelis has made it near impossible to determine if they are paying their sales people correctly and the structure is purposely created that way. The company brags about how much money they are making yet have no problem skimming money from the sales team who brings in the money that pays their ridiculous salaries. 
-Sales team leaders making 50k base and maxing out their 8k commissions every month while sitting in their seats looking at pics on their phones. They couldn’t sell ice to a camel in the desert yet they are profiting off our work. They max out commissions while the sales teams do all the work
-The good ole boys club hired a VP of strategic sales to manage 3 people with a salary of over 100k a year. 
-Now the latest dupe is for us to try to get people to convert from credit cards to direct deposit for ten bucks a pop. TEN DOLLARS A POP while the company makes hundreds of thousands often times millions off these conversions but they want to pay us 10.00.
-Latest demand that we make 100 calls a day while practicing the Sales Gospel “Sandler Value Based Selling” This is just one example of how little this little man understands. Value based selling does not apply to this type of sale.  He wouldn’t know this because like his sales team managers he has never spent a day on the phone.  This place is a joke and at the helm a call center director who is in over his head and no one is going to send a life raft to help.  
 
Sales people take sales jobs with low base salaries counting on making commissions. We don’t want to hear anymore about how it is our job to sell for next to nothing. That is not how it works. You can’t pay bills on 17.50 and hour alone. That is why we rely on our commissions. Would you expect a server to give up all his tips and live on just an hourly rate and think he could survive. Greed has gotten the best of Zelis.

The current state of Zelis can’t be described any other way than surreal. Everyday is another adventure, another jaunt further down the rabbit hole and I’m not talking about the happy trippy rabbit hole filled with rainbows and unicorns blowing glitter out of its… 

Zelis is losing traction due to a very unstable foundation and lack of strong capable leadership. Taking a siloed approach is hindering the company. The Mad Hatters club became so busy chasing their own white rabbit that they’ve completely lost sight of the vision and business acumen needed to run a successful company. Somewhere along the road they tossed their moral compass, let their egos  take over and lost their way as a result.
Leadership has stopped finding value in employees. They are cunning and sneaky in ways I’ve never experienced from leadership. You won’t be able to track your commissions, you will have no SOP’s in writing to follow and protect you from blow back, and no clearly defined or attainable metrics as a guide. 

If you are thinking you will move up in this company think again. Unless you are the queen of hearts, licking management or part of the Cheshire cat’s boys club you will find yourself no further from the rabbit hole than the day you started.

There is a pattern and consistency to all the negative reviews posted on the boards and there is good reason for that, it’s because the are true. 

Just like Alice, you will be continually questioned about what you know, even though the very one’s questioning you don’t have the answers themselves. 

Layoffs have started and although we fully expect a canned response from the HR/Marketing department regarding this post, it remains unclear to most of us why you would lay people off and then post for the very same positions if this was in fact “redundancy” as you claim. Using a pandemic as reason to lay off is sickening. 

Zelis has laid off employees during a time when the economy is struggling and companies aren’t hiring. They boast about how much money Zelis is making in every town hall meeting, you would think Zelis could have waited until after the economy has rebounded or hey… maybe the over paid line managers or leadership could have taken a small cut to keep those employed.

This company had lost sight of reality. Especially the leadership in provider enrollment. A leadership team especially in a sales department MUST have business acumen, common sense and the desire to understand the business. It is also helpful to have a smidge of integrity and honesty especially when having employee’s livelihoods in their hands. This cannot be found with the leaders in this department. The sales team which drives revenue for the company is being lied to, cheated out of commissions, set up for failure due to unrealistic expectations and no viable sources of leads and treated as if we are too stupid to know shady things are happening behind our back from leadership. If it weren’t for the current state the US Zelis  wouldn’t have any employees left.   We only have one person to thank for this and that is the spineless individual who came on board about a year ago. This person is completely clueless to how the sales department at Zelis works and despite having things explained to him over and over by is subordinates still lacks the ability to get something as simple as “ if customers have said no to our services in 2016,2017,2018,2019, these are not good leads no matter how you incompetent little mind wants to believe they are. 
How the investors are not looking at what is happening is frightening.
The focus of this department has gone away from sales and has changed to a glorified call center. 
Sales people do not take below standard base pay jobs without commissions. You’ve taken the ability to make commissions away by refusing to lower goals now that the leads have dried up, refusing to have integrity and pay is on our enrollments not 10.00 for this or 10.00 for that,.
If you work just for the heck of it or because you’re lonely or bored then Zelis won’t be a bad place for you. But if you have kids to feed, bills to pay goals to reach them you best believe this is not the place for that

This company will provide you with an optimal toxic learning experience if you've never encountered one in your entire life. I experienced  from peers and management  the very best behaviors such as deceit, intimidation, isolation, minimization, dodging issues, shame and guilt, changing expectations to set up employees to fail, and undermining abilities. Compensation scale inequity, managers are unable to see what their own staff makes, reasons behind this are  that some staff members are making over 70k + while managers are under 55k.  This company offers high-cost Medical/Vision/Dental administrated by an unreliable TPA. Stay healthy and pray you do not have an emergency visit.
Subtle bullying and passive aggressive behavior that will leave you questioning your own perception.  It is slow and insidious until the very end. No proper documentation, direction, policies, and training.  You will find no support or mentoring from your immediate management, but only criticism.  If you decide to get into this company do not be surprise if you start experiencing intimidation from the subordinates (borderline threating and confrontational) which is overlooked by upper management.  You will feel unprotected since technically bullying is not considered harassment, so legally; people can get away with doing so at this place since there are no policies.   

Advice to Management

Set clear standards, set a good example, practice servant leadership - the main goal of the leader is to serve.  Invest in your people; your success depends on the success of others.  Know when to pull the plug on someone - letting the cancerous employees dictate the rules at workplace prolongs the pain and suffering on the good ones.  However, I know at the end of it; none of these suggestions will be considered.

The thing that makes Zelis a toxic miserable place to work is management. I would say leadership but that title would be giving too much credit to anyone in a management role including the C-levels. The militant behavior is top down and most evident in midlevel management with department leads and team leads. The treat employees like children, speak to them like children in a condescending belittling manner as though they are superior beings. There are "managers" who lead their teams like boyscout troops believing they have the respect of their team and are doing a great job when in reality their team has little respect for them, their lack of education and their lack of skill set. There is nowhere for an employee to turn. HR does nothing to rectify any complaints or issues within the company and that is precisely why they can't find employees to work for Zelis. They wil hire any warm body that comes trhough the door. If they have a pulse they will be hired. Experience or not. The company does not promote from within so any position is a dead end job. The pay is extremely low for the work required and the demands made upon employees. Especially when they don't want to pay out commissions and make sure that you have no way of tracking your commissions so they can easily rip the employees off and then brag about how much money the company is making. The company probably IS making money because the employees are busting their backs to make money for the company and wishfully make commissions only to find the comission payout isn't even close to what you expected. They rip off their employees just like their customers..

The entire management team in Provider Enrollment has managed to destroy the department, morale and any sliver of trust that remained. The new director is a pompous little man that rules (notice I didn’t say leads. He is far from a leader) the team out of fear and oppression. His line managers are puppets and like him have no spine or ethics when it comes to defending or helping the employees. The sales department is turning into a call center and with that comes the micromanaging sweat shop mentality. The department is being ran by individuals who have absolutely no clue what they are doing or what is necessary to improve the current declining sales issues and attrition issues yet for some reason the EVP can’t see this. But then again, maybe he does and chooses to turn a blind eye. Part of the good ole boys club that is quit strong at Zelis.The employees in the trenches know what changes need to be made but the management who get paid an exorbitant amount of money can’t figure it out! To make matters worse you have a director who is an insecure narcissist who if questioned about his unethical decisions goes on the attack by firing those who ask questions. He has such weak line managers who are just trying to get to retirement that they go along with his immoral behaviors for fear of not making it another 2 years to retire. 
The behavior of management/directors in provider enrollment  is appalling and should be an embarrassment to Zelis. To most reputable companies it would be and those involved would be removed before they create legal issues for the company due to their discriminatory behaviors.

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