dishwasher

host/hostess

cook

assistant food & beverage manager

surveillance officer

Zia-Park-Casino-Hotel-Racetrack

Let me start by saying that i was only a server here but, I LOVED MY JOB!!!! I had just moved to this town and was looking to stay in the retail industry and really didn't want to take a step backwards and end up back in the food industry. However I decided to take the first job i could find and figured i could always just quit when something better came. Eventually something in retail with better pay did open up but because i was having such a good experience working here i kept this job till i finished up my seasonal  position and worked both!
i didn't need to work to jobs based on the pay in my retail position but i just couldn't see my self quitting a job that brightened up my day. There is opportunity for advancement here and jobs open up constantly that offer more pay. It is a place i would love to go back to if i ever moved back! My costumers were great! My managers were professional and willing to work with my schedule! The hardest part was how busy it can be keeping track and keeping happy of high paying customers can be challenging. The most enjoyable however is learning from the customers as well as serving them. They want bets and they want someone to have a good time with them! Do your work but enjoy their presence if you can keep a smile on your face they will like you and they WILL pay you for it!

Working at The Zia Park Casino, I would begin the day by assisting the servers with cleaning tables and helping them prepare to leave their shift, while paying attention to customers who came in so I can tend to their wanted food and beverages. Management was always around, we always had one general manager of food and beverages on the floor as well as the bartender acting as a back up. We had a very diverse group of servers of which I loved to work with and we all had a pretty close relationship with each other while working. I learned a big deal of responsibility with making sure to listen, and paying attention to the full work place to make sure every customer enjoyed their service and planned to return for another visit. Also handling the money you received and making sure everything was accurate before giving it to the company vault at the end of the night was a huge responsibility that I feel I handled extremely well.

Being with the company for 3 years close to 4, its not a very good place to grow with unless you are in admin. Better off finding another Penn National Gaming casino then this one. They really do like part timers, as they do give little benefits to them but it isn't worth it with the low pay they give. They do give one meal but if you can get a break quickly or it will be dry and old. Communication is very poor, projects are done on the last minute, also it is not organized. As I see it its a good place for retired or students to make little money not for a employees that are looking for opportunity to go higher in the tree!

I really enjoyed working at this casino. It was challenging and very busy. A lot of the time I felt a little overwhelmed by the workload that was placed on me. I was supposed to have part time employees assisting me on certain days but that rarely was the case as most of the time I was on my own. That's the only negative I have about Zia Park. For whatever reason they were completely unable to retain employees there. I felt the pay and benefits were very good. My supervisor was always very helpful, patient and supportive. Overall this was a very positive experience and if I were a younger man I would more than likely still be working there.

A typical day at zia park was going an helping customers, getting customers drinks , helping customers with money jams , processing the jackpots and paying the jackpots out. I have learned that not every customer you talk to is going to treat you with respect . The hardest part of my job was dealing with the customers that don't have any respect for anyone but you just have to take a breath and help them. The most enjoyable part for this job was helping the elderly customers and paying the jackpots to them and seeing how happy and thankful they are makes my day.

My beginning was tainted by the lack of direction and leadership from my supervisors. The position was clearly nothing near the wonderful"opportunity for growth" I was delivered at my interview. It was simply grunge dirty heavy lifting of an event staffer I clearly and vehemently explained I was looking to stay away from at my interview and I was assured that wouldn't be the case. I found non traditional ateas of tevenue. Thrived and created pathways to supersede those sales goals.

A typical day at work 80% of the time can be exhausting but rewarding if you're a hard worker.

Management is laughable! these people require you to do things that aren't in your job description,work long hours and never help you when you need it the most they're (in the F&B side) lazy,dishonest and horrible team leaders. Some of them are great but that's a very VERY small margin.

A typical day at work would be working from 8-16 hours. Learned how to bust patrons selling narcotics, watch for underage patrons, underage drinkers. Management was okay. Most of my co workers were trustable, kind, helpful. Some were not. The hardest part of the job was working from 11pm- 7am on nights the casino was closed. The most enjoyable part of the job was watching people win.

What is the best part of working at the company?
The customers were great. Management, at that time, was not.

What is the most stressful part about working at the company?
Long hours, demanding work schedule, little direction.

What is the work environment and culture like at the company?
Guests and staff are friendly, but zero work life balance

The management team is terrible. They can’t keep employees and the department managers suffer for it. The Directors are a joke. H.R. doesn’t have a clue. They spend their day deciding what they are going to do for lunch. The rest of the time they are at lunch.
The employees that stay at Zia Park are wonderful but most of them come and go.

Top Job Titles	Average Salary
Dishwasher 7 salaries reported	$12.00 per hour
Host/hostess 3 salaries reported	$29,473 per year
Cook 3 salaries reported	$14.67 per hour
Assistant food & beverage manager 4 salaries reported	$40,972 per year
Surveillance officer 1 salary reported	$16.00 per hour

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