teller

relationship banker

product owner

call center representative

lead teller

Zions Bank

I’m at the stage of indifference with Zions that I’ve stopped offering feedback to them. Even if they continue to tell me they have good technology, or act like it’s smart to put their mess onto the employees shoulders/scaring them into making up the difference by indirectly threatening their jobs if they don’t sell empty lines of credit, that they have a new idea on how to target millennials or if they were to say 1+1=5; you’re absolutely correct, enjoy Zions!

I don’t recommend working here. It’s a mess.

Constantly reviewed on performance criteria, with little compensation for high performance.

PR is good.

Executive team doesn't seem to understand the actual day to day functions, but make the decisions/ goals anyway.

Medical Benefits were the worst I’ve ever had. Now they are just bad.

Culture is attempting to be millenial centric, but they can’t seem to figure it out before they try a new idea.

Nearly entire region meeting dedicated to ensuring our technology was up to par. (According to our customers.) Although, employee consensus probably meant internal technology. 

It’s like trying to sell products you wouldn’t be comfortable selling your friends and family, knowing there’s much better pricing and turnaround time out there. It’s not “about the service” either as all they care about at the end of the day was unrealistic goals. 

Goals start day one and you’re reminded regularly that you’re not on pace or if you are, that you don’t have a pipeline. If you are over pace with a pipeline, goals are raised.

Every employee I have spoken to with the exception of just a few are unhappy. A lot of these employees are at goal. 

This may have been a good place to work a few years ago. But the fact of the matter is, Zions appears to be struggling and they have seemingly decided that maybe it was because they didn’t pressure their people enough.

Heavy on upper management and short staffed everywhere else. Upper management is 90% men and branch employees are 90% women. 
Slightly below standard healthcare benefits. 
401k matching on your 13th month of employment and they match 4.5% if you contribute 6%. 
PTO after 6 months and you cannot take unpaid time off. 
Most new tellers only work for 6 months and customers are enraged when they see someone new. 
Expect an annual raise of 25 cents but few chances of upward mobility to a better position. 
Tellers start at $17 but always ask for $18-$19. Bankers start at $19. Assistant Managers starting salary is $51k ($26.15 hourly). Managers will go years without raises even when they are top performers.
Overtime is strictly prohibited.
All technical support is in India and most cannot understand American accents.
High stress environment with heavy federal regulations and excessive amounts of forms to file. 
Managers think their time is too valuable to help you with anything.
It's enjoyable to help people who appreciate you though.

I gave 8 years of my life working for Zions Bank. I started as a Personal Banker and ended as a Branch Manager/Financial Center Manager.

Zions Bank is undergoing a Culture Shift. it is not the bank I started working for. over the last year, they started cutting back man hours and asking the managers to do more with less. they cut back the incentive program forcing us to double and in the last year triple our goals. 

there is no work life balance to speak of now, and the worst job someone can take with this company now is a Branch Manager job. Of course they call it a Financial Center Manager now but it the same thing. 

Further More the Region President in Northern Utah is more concerned about image and will hold you responsible for what customers say or do that are beyond your control. She doesn't care if the customer is flat out lying. the demands for Financial Center Manager are unreasonable and there are plenty of better places to work.

Company has issues and managers play favorites.

In the Financial Centers they have cut back so much that, the managers have to work the front line in addition to their business development and out bound sales roles.

the Other Day they just announced that they are cutting the Customer Service Manager position. All though they said that everyone will be placed and that there will be no layoffs, they have become suddenly strict, more so in the past about meeting sales numbers.

The Northern Utah Region President canceled the summer manager and Customer service manager BBQ because we were not meeting are biggest and most aggressive goals that they have ever given us.

This company used to be fun to work for. they now resemble working for a big bank. 

If you have a choice between Zions and a Big bank, take the big bank. they at least have the resources to last long term that Zions lacks.

Call center is very stats based as most are. The biggest issue that a lot of employees had, was if you were assisting a customer past your break time, you would get in trouble for that. 
Management can get extremely micro-managed. The multitude of systems that you have to use to do even basic tasks are out dated and all you ever hear is "It's better than it used to be". No such thing as a promotion here. From the beginning you get three avenues to choose from. You start in what they call generals (basic customer service), and then go to bank card (a lot of credit/debit card problems and solutions are needed) and then you can either choose to go into online banking (helping clients get into their online accounts, reset passwords, etc.), or the last option you have is to go into loans. There isn't upper level management movement and the company is very stagnant because of it. 

Honestly not a great work place. They care more about making money then employees or customers. When issues arise with coworkers theres no one to take problems to. HR is no help and just blows off concerns brought up to them. In branch isn't option either. There is a favoritism and the managers friends/family word is taken as only truth. Even when there are other witnesses stating that they are lying to cover themselves. And forget about advancement. Was discouraged from applying for job because they had already "given" it to someone before it was listed. Was constantly told to schedule sick leave/doctor appointments around others vacation days. Had to reschedule doctor appointments multiple times because someone wanted to use vacation days and would schedule that week.

We have a great place to work it is right in the downtown of Salt Lake City. We have a great manager and a great team! every day we do client outreach which after a while can feel a little mundane, so we have created a few activities to keep our enthusiasm high and to make going to work exciting. We have a game room with a foosball and Ping-Pong table and even a "Mario Cart Center" our team love to play foosball. It is a great game because it engages you mentally and helps new team members to integrate and feel welcome. If you are feeling upset with a team member or manager, it is hard to stay that way after playing a game of foosball. I think it is great for team building and for reinvigorating your mind so you can get back to work with a clear mind both attentive and alert.

Not the best company to work for. Every time you call out for 3 consecutive times you get a verbal warning. Can’t schedule unplanned time off. Always coming up with new rules but for the worse. Supervisors can pay you for an “emergency” but only if you’re dying or are going through something really aweful, if you are having some other stuff going on in your life don’t count on time off in any way. Adherence has to be kept if not you’ll get a verbal, if a call comes through when you have a break you have to take the call and it will ruin your adherence. They’ll rather have you miss your breaks than change the adherence policy. You get tested on calls every month and if you don’t meet certain qualifications than you will get a verbal. Pay isn’t that good either to be dealing with people yelling at you all day. 

Initially, I was excited to be starting a new role with this company.  This all changed on Day 1.  My manager communicated to me that she was too busy to train me and put me on the back burner to begin with.  Little communication and training were shared due to the lack of availability from other people.  I was left to take some random computer-based company classes on my own along with being ignored for multiple days in a row.  My guess is I was involved with a completely dysfunctional manager and department that led to a horrible experience.  My hope is if anyone gets hired on with Zions, it's with a different department and better than what I experienced.  

A typical day at Zion's involves handling phone calls and work requests either by email or paper.  What I have learned is how to leave work at work and not take it home with me.  The management is hired and promoted based on who their friends are, not who is best qualified for the position.  My coworkers are great, they are friendly and a great group of individuals.  The hardest part of the job is that there is no recognition for hard work.  There is no reward, and no incentive to make work better, or more efficient.  The most enjoyable part of my job is helping the customers that need help and call for assistance.  I love customer service and problem solving.

Top Job Titles	Average Salary
Teller 3 salaries reported	$17.00 per hour
Relationship banker 16 salaries reported	$19.13 per hour
Product owner 5 salaries reported	$106,000 per year
Call center representative 22 salaries reported	$17.00 per hour
Lead teller 5 salaries reported	$17.00 per hour

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