associate

operations associate

fleet manager

supply chain specialist

supply chain coordinator

Zipcar

Zipcar was founded in 2000 and still somehow is functioning like a startup.  The product is full of bugs on the internal side, and is complicated to use on the member side.  It's very clear that there are hierarchies at play at this company, and if you're at the bottom (member services) good luck being heard and rewarded.  I've have my work or discoveries attributed to other teams multiple times and been given zero recognition for my hard work.  I feel like people go out of their way to avoid communicating with other teams.  Trying to get information out of other teams is like pulling teeth.  The leadership team, and the CEO specifically, say they care about the member experience but all they actually care about is money.  Even if that impacts our members, they don't actually care.  If you notice a bug or issue with an internal product, it can take months to have it addressed because it may only affect a couple of members.  It's infuriating.  It's also very difficult to advance in this company, as they seems to prefer outside hires (even if leadership says they don't).  There are constant hiring freezes despite most teams being severely understaffed.  Trying to get a raise is almost impossible as the company likes to act like it doesn't have any money.

Positively, I have had 3 managers during my time here and they have all been great. I feel very lucky to have a great team who respects me and cares about me.  I just do not feel like the rest of the company does at all.  

If you're an engineer or in marketing, you'll be fine here.  Anything in member services, don't bother. 

As a Customer Accounts Senior I have had 3 years’ experience in the daily management of client accounts ensuring to drive results by increasing service usage and in turn driving sales by ensuring to exceed monthly targets. Having built rapport with both business and customer client bases allowed me to solidify myself as a key reference point where by clients if ever needing to resolve complaints surrounding logistically challenging or inconvenient circumstances would speak to me regarding these matters so as to ensure an agreeable resolution. Whilst listening as attentively as possible and by being empathetic toward their issues I would ensure to reach an amicable outcome satisfactory to the client. 
	
Having actively been a part of team networking events I also managed to create a unique opportunity for my department establishing ways to improve the approach toward technical troubleshooting amongst agents so as to save time for clients, increase self-service and increase monthly revenue. In undertaking this project I gained extensive knowledge of Microsoft packages specifically Microsoft Excel, PowerPoint, Publisher and Outlook, as well as experience with internal administration, back office and scheduling systems whilst managing an ongoing team of 5 ensuring to adhere to and SLA and KPI metric levels on a monthly basis.

Since I was a promoter on my college campus a typical day of work was pretty simple. I was able to on my own schedule and work at my own pace. The objective was to put Zip Car's name and company out to new and incoming students. We would pass around fliers, create events, and if the school allowed borrow some money to create dinners or lunch-ins that represented Zip Car on campus. The school put on a sustainability fair and we were able to get some volunteers to work a table to promote even further. The only bad part about this job was by the end of 3 months whether you got the 250 sign ups or not they bring in new promoters, although it's nice in a way because it gives other people a chance to test the waters. So although I am no longer with them it gave me a nice little taste of marketing and promotional work, being hands on with current and future customers learning ways in which to better get them to understand how the company worked!

I worked for this company pre pandemic and during the height of the initial pandemic and it was nothing but awful. I was hired on as an “fleet associate” but due to the cars I was responsible for being in another state I was basically left to also coordinate and manage the fleet by myself with no help, and little pay. I rarely had any interaction with co workers or my supervisor, any time I had issues or concerns that I would bring up to them, including the vehicles not being serviced properly, I was ignored. Once Covid hit, it wasn’t until right before I was laid off that I received any PPE from the company and they did practically nothing to keep me safe from the virus.  Instead if I had any overtime my manager would edit my time card and remove it.  

Simply put, a start-up gets bought out by a big corporation and the inevitable outcome is change.
There is no genuine 'good' or 'bad' -  it just is what it is.
Zipcar is a company in flux.
Many of the major players have changed, the benefits have changed (sadly, for the worst), and the mood has changed.
The people are WONDERFUL.  The team in place does a fantastic job hiring happy go-getters and I'm proud to work with and for them.
However, the pay is poor and the culture is running it's due course where Big Brother is concerned.
Again, neither good or bad, it just is what it is.  I'm used to the style of the start up and hope to find that again.  The Corporation that now owns the company has always done things a certain way and I fear they haven't a clue how to handle their new step kid.

This was hands down, my absolute favorite job. I had so many responsibilities so time management was my best friend. They called me the office octopus, no amount of multitasking I could not accomplish and so I was called upon from every department for assistance in adhoc and other related projects. Perfection was and still is my goal. The experience in meeting and helping So many people was the highlight of each day. Unfortunately, management was not the greatest and were too into office politics. I do not approve of the CEO at the time I worked there. There is a new CEO now. The entire staff is new.

upper management is run by people with fitness and hospitality experience which has no relevance with Automobiles at all. upper management hires externally theyre (friends) from fitness and hospitality, Zipcar's motto is: its not what you know but who you know. employees are quitting left and right. seniority is not worth a dime here, the day 1 employees are fed up with the new upper management micro managing and giving multiple projects and not being compensated for it. Zipcar will say they will pay you $51,000 a year but what goes into your pocket is $26,000 a year. medical benefis are terrible, Aetna, is one of the worst insurances out there, the co-pay is ridiculous ! taxes are insane, theres no more overtime.

They still operate as if they're learning as they go and they make things up as they go along too. They don't tell you things are wrong until they decide it doesn't fit their agenda. HR is pretty much useless and do everything in the best interest of leadership. They were doing so much penny pinching that they were firing people and auditing time sheets as if they weren't the ones that approved them every pay period. I was harassed because of their anxiety about money. They tried to follow every move I made in order to justify not paying me what I was owed. The regional director even tampered with the vehicle remotely while I was driving it. 0/10 wouldn't recommend. 

People can really learn a lot about dealing with customers and fleets working here. Also the people are generally awesome to work with. However the company was bought out by a larger corporation and entire departments were laid off. Lots of great people were let go or left after the buyout. 

Open job positions are filled by outside hired candidates instead of current employees, so there is not much room for growth in the local offices.

It IS a fun and casual work environment, I've learned a lot about the business. Management is accommodating and flexible. However the job positions will begin to stagnate due to lack of upward mobility.

Zipcar is undergoing a complete overall by its parent company AvisBudget Group. Since the acquisition AvisBudget has struggled to comprehend the service and has reduced the value proposition and value of the Zipcar brand. Member and account services have decreased steadily as has car condition and overall quality of the service. This is making it very tough to do one's job. All that being said it is a wonderful company with talented, creative and upbeat employees. Many have been let go since the acquisition but many are still there awaiting news that they have been let go.

Top Job Titles	Average Salary
Associate 41 salaries reported	$19.63 per hour
Operations associate 3 salaries reported	$21.00 per hour
Fleet manager 10 salaries reported	$68,634 per year
Supply chain specialist 6 salaries reported	$19.50 per hour
Supply chain coordinator 1 salary reported	$23.00 per hour

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