installation technician

broadband technician

splicer

maintenance technician

fiber technician

Zito Media

   Pay is less than most similar companies. Responsibilities and burdens placed on you are not worth the pay. Company expects 2 technicians to maintain every aspect of the cable system for 1200 households in 3 cities.
   Management does not appreciate work performed but are quick to reprimand for understandable mistakes made. Benefits given are okay but management doesn't like you to use your vacation or sick time and basically verbally abuse you for using what's allotted. Work life balance seems okay at times but if you have an actual family emergency they still expect you to be at work even if you have paid time off available and will find other reasons to reprimand you to satisfy their need to exert their own agenda to punish you. i.e. quality of work that had no complaints before. 
   On call pay is not worth the requirements they give you. When on call 24/7 for one week at a time (every other week since there are only 2 techs), you alone are responsible for all service calls and outages that come in after-hours and company schedules unnecessary work on weekends when on call is not supposed to be a regularly scheduled work day but for service outages.

If you like being lied to, overworked, underpaid, unappreciated, and you don’t mind not being safe at all, overlooking all OSHA protocols, and being blamed for any and everything out of your control; then Zito media is the place for you. This company not only takes advantage of hard working employees but they also take advantage of customers; especially elderly ones.
They don’t care about your well being; just get the job done. They will pay you to be a technician but expect you to do 4 other jobs simultaneously. Nobody will take responsibility or be held accountable except you as a technician. The pay is minimal, the morale is at its minimum and no one cares. The guys they put in management have obviously never been in a leadership role in their entire life; and the people that work above them haven’t either. This is what happens when the only thing that matters is someone’s bonus. You won’t have all the tools you need to successfully complete a job but no one will care. You probably won’t have a vehicle half of the time either. EVERYTHING IS USED; from tools to modems. They lie to customers and expect you to do the same. I wouldn’t recommend this job to anyone; trust me, even if you think you can’t find better, i promise you can find better. 

I loved working for Zito Media. I was responsible for answering inbound calls, troubleshooting cable, internet and phone.  I felt like a valued employee. The company culture was also great because there was always a team lunch, raffle, giveaway, and company/holiday events happening. The location is also so close to my home, and I didn't have to travel far to get to work. I loved my experience with Zito Media, and I would highly recommend them to others, but this job is not for everyone.  When I say that Zito Media is not good, I am saying that the company's cable services are not good. The company has a lot of work to do. They have a lot of things that need to be improved for their customers. I am sorry to say that about Zito Media, but they only care about making money and getting as many customers as they can. There was a lot of pressure for me to get new clients and to get them quickly. They don't care about the quality of their services  and had to deal with a lot of angry customers.  They didn't value customers and they didn't fix things that were wrong.

Workers of your level of responsibility are nice. Some supervisors can be a bit nasty. In fact, a supervisor, who does not like you will do her best to fire you. So, don't expect to last in Zito more than six months. Unfortunately, Customer Service is a cut-throat job. 90 out of 100 calls are about complaints about the services. There are other cable companies, where surely their services are a way better and you don't have to handle so many complaints. At Zito, you don't even receive many calls of potential customers trying to get their service. Even when health benefits are good, safety conditions in the call center tend to be poor. Chairs are falling and you struggle with a lot of issues with back pain. The good thing of Zito is that you learn good stuff all related to networking, but make sure to find your way out of the call center and move on to another department if you don't want to deal with the hassle of angry customers everyday or a difficult supervisor who sooner or later will kick you out the door.

If you or anyone else comes across a Zito listing, it’s better to just move along. This company provides 0 growth, and no raises. This is coming from a newly “let go” employee who couldn’t safely complete 3 jobs, so the temper tantrum from a higher up caused the employee to be removed. There was no fault of mine, it was bad weather and customers not prepared for my arrival. So my downfall gives you a glimpse in what’s store for any future employee. Every single day you’ll hear from customers about how bad Zito is and how Zito should have never taken over, it certainly chips away at you to the point you can’t even defend the company anymore because clearly the mass opinion, which at this point isn’t an opinion, is just not worth tuning into. This job is only good for getting used to coax, if they offer you to learn fiber, deny that opportunity immediately. You’ll quickly regret it as they’ll send you 88 miles out of the system every single day leaving your local customers to be ignored. (Again no raise in money for fiber)

I liked zito at first. The training program is a week long only to learn everything. It's extremely overwhelming. Then they just put you onto the phones by yourself no help. I learned everything fairly quickly but if you don't have a good memory you can forget this job. Everything they do you have to memorize it and then tweak it to fit you personally. Everyone does things differently. When you ask for help everyone has a different answer to give you and leaves you confused. Supervisors are always extermely busy and can't help much. They are also hard to get ahold of unless you leave your seat risking the person you have on hold hanging up. The company took over new areas when they haven't even taken care of issues in other areas first. Alot of angry customers that you have to deal with because of the way they run things. Its a communication company with no communication at all. The people you work with are great people but the company has to many issues to stay unless you want to be stressed and overworked everyday. The pay is great.

This company actively fosters a highly supportive and nurturing environment, placing great importance on valuing its employees and consistently prioritizing customer satisfaction in all aspects of its operations. The benefits offered are outstanding and quite comprehensive, including generous 401k contributions that are provided without requiring any input or additional sacrifice from employees—a feature that is notably rare in this particular area. This workplace is particularly ideal for individuals who are seeking a long-term and fulfilling career, as the level of success achieved by employees here is a direct reflection of their effort, diligence, and dedication to their roles. Furthermore, management takes the time to recognize and genuinely appreciate the hard work put forth by team members, ensuring that employees feel valued and motivated to continue performing at their best. Overall, this combination of supportive practices and dedication to employee well-being creates a truly positive workplace culture.

A typical day at work varies because when you monitor thousands of devices it can either go smooth and slow for hours then become hectic within a second. You have to be ready to react quickly to any issue because at an ISP the quicker you act, the quicker services are restored. I have learned how to work in a NOC environment and continued to grow and prosper from that knowledge everyday. Management is on the lax side because our NOC tech's do not operate in tiers so one day I could be working with a provider, escalating issues to come back tomorrow upgrading a Juniper switch or re-VLANing VLANs on devices. The hardest part of this job on the night shift would be the fact that if something happens in the middle of the night you need to know how to fix the issue or reach out to an engineer that can if you can't. The most enjoyable would be the freedom you get, they encourage you to learn, so I do not have to fill out a form to run test in our lab I can simply go save the configuration and work on what I want to.

Overall the work itself isn’t bad. The issue is from the upper management of the company. Expect to be disrespected by people that can’t and haven’t been out in the field. Scheduled jobs aren’t as simple and a straight forward as they should be. It’s a constant struggle to get proper tools to do the required work. One of the biggest frustrations is that due to previous employees that weren’t good, you’ll be treated just like them. All of the poor reviews about this company are true. I was told in my interview that they don’t understand why they have such a high turnover rate. It’s pretty obvious. I don’t know if it’s just blinders or if upper management up to the ownership truly doesn’t care but people don’t say the same thing for years if it isn’t true. And finally the pay. This company pays about $7 less an hour than their competitors for the exact same position and experience levels. 

Zito Media is a locally owned great-fun company to work for.  They offer great incentives when meeting goals and offer referral bonuses. The pay is great and nobody else nearby compares. After so long of employment, you start accruing Holiday, Personal, and Vacation time.  Zito has a great work environment and management is very relaxed and outgoing.  However, they do expect us to meet daily goals.  As Zito grows and gets bigger they are often creating new positions and hiring for those new positions.  This allows people to get promoted and climb up the ladder. An average day you can expect to take 40+ calls which is reasonable during your 8-hour shifts. The only downfall is that you may have to work holidays if you are scheduled but they do offer time and half for major holidays worked.  If you are looking to start your career or even expand your career Zito is a great workplace.  

Top Job Titles	Average Salary
Installation technician 40 salaries reported	$19.63 per hour
Broadband technician 109 salaries reported	$28.63 per hour
Splicer 5 salaries reported	$29.70 per hour
Maintenance technician 28 salaries reported	$27.66 per hour
Fiber technician 3 salaries reported	$23.33 per hour

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