fund accountant

systems administrator

accounts receivable clerk

software engineer

senior software engineer

Zotec Partners

I have almost 15 years under my belt with this company and I couldn’t imagine working anywhere else. We have the best software and applications that we are constantly improving. VP’s, directors and other management staff are the best! They encourage, teach, and develop you so you can grow with in the company and in your personal life. Managers learn a lot from their awesome employees too. 

Zotec Partners is the BEST RCM and we expect the best employees. To be honest the turn over and negative comments posted are likely from people that don’t have “it”.  It is a fast paced, high volume business that you have to constantly be on your toes ready to change. That goes with the business. Employees that have “it” will see growth and development from their supervisors. 

We have excellent training despite what is posted. There are documents outling processes for just about every situation you will touch. Managers do one on ones frequently. You know the old saying...you can lead a horse to water but you can’t make them drink? That goes back to “it”. This is not a business for hand holding. We give you the tools needed but a lot is  using common sense, reasonable and practical thinking. 

Work hard play hard! We are continually engaging our employees. Co-workers are great. Almost everyone gets along fabulously with each other and have out side relationships. True friendships are built and It really feels like family. 

If you have “it”, are able to roll with the punches, apply sound judgment with the tools provide and show up for work the  Zotec is the place for YOU!

Working here was the worst experience of my entire career. Management in the client bill department was horrible. The management style affected my mental health severely. And I am not alone. Management has a history of mistreating their employees in this department and the turnover in the department is extremely high. I have talked to others who have had the exact same experience as me. This toxic work environment was so bad, it had a lasting effect on me. There had been complaints to others and to HR and nothing was ever done. Management was rude to me on a daily basis. And when I tried to ask them questions or needed help, they ignored my emails and IMs. They were also definitely taking advantage of working from home and seemed to rarely be working. Because of management’s ability to consistently place the blame on the employees vs themself, no one has done anything about how they treat their employees. I worked very hard for this company and was told by a manager once there that I did the work of 3 people. I think it is shame that someone who was kind and nice and hard working was treated so poorly by a company I worked so hard for. The CEO is great and such a nice person and there are some great people that work there. But management in that particular department was horrible to the point I was crying on a daily basis to my mother.

Advice to leadership - Please listen to your employees. If you have employees consistently telling you how bad a manager is mistreating them, please listen to them. Our voices, experiences, and mental health should matter.

This started out as a great job. Remote, decent pay, decent insurance, no weekends and no call center.  I wanted this to be the company I stick with for 5-10 years or more, but not now. On my first team there was a severe lack of training and they expected you to pretty much know everything the first time they tell you, write your own handbook on how to do the job- the systems were slow and your workload was heavy. I was also told on this team not to ask the same question more than two times if you did they wouldn’t answer the question. I moved to another area, it started out great. Then I started getting conflicting messages about how things should be done which caused me to do things wrong, while doing things wrong I was being given more and more work. When I stated it was a lot of work and I know I won’t be able to get it all done I was told you’ll have to get faster because everyone has that kind of workload and more. Most days I don’t even take my breaks because the workload has to be done. The workload is so heavy that when another team member had a family emergency the manager has to pick up their work on top of her own and barely has time to assist with any questions that arise. 
It’s my opinion this team needs more people but they won’t hire more people.   
 Work should be work not a game,  but it should not make you stressed to the max where more days than not you don’t get your work done and you walk away feeling defeated after giving it your best shot. 

It's not the worst job and it's really nice to work remotely. BUT, there were multiple mass lay-offs since working there and there is never any kind of warning. Three different team members of mine were laid off or let go for horrible reasons after two had already quit - One of the ones laid off had just lost their son and got let go because they had low productivity due to literally just losing a child and struggling to focus. Now the team is expected to do triple the amount of work for the same pay and constantly get harped on for not being able to keep up like robots. They do not seem to care about mental health or employee well-being much at all. Everything is all about numbers number numbers. They even cut back on healthcare benefits this year after telling employees it was going to be exactly the same just under a different name. Upper management is constantly pulling you in every direction and the entire job is nothing but micromanagement. PTO isn't great--You only earn about one day every month. This company seems to be going backwards and has no interest in moving to an agile culture, which I think is important in today's society. 

There's a lot that can be said about this organization, most of it I can say has been very positive.  It was probably the best job I have ever had.  I have never been challenged so much and I'm proud I accomplished so much.  The company invests heavily in developing technology and the company works hard on satisfying their clients.  

My only complaint has been and always will be the dead weight they have at this company.  There's several weak managers that are holding the company back and I spent considerable amount of time coaching them to improve.  I regularly worked well over 70-90 hours a week and spent nearly every waking hour at the office.  I would have stayed working there for the next 20-30 years but my last few months I received very little support from leadership.  It simply wasn't sustainable for me to continue there, I only stayed to keep helping clients and coworkers that desperately needed my help.

What is the best part of working at the company?
Team oriented people for the most part 

What is the most stressful part about working at the company?
It’s basically just a collection agency. Their processes are skewed and lengthy. It’s difficult to actually help people with billing issues because you are very limited on actually resolving their issues so most people end up angry and frustrated after calling in to get assistance numerous times with the threat of delinquent payments affecting their credit.

What is the work environment and culture like at the company?
Team oriented for the most part.

What is a typical day like for you at the company?
Back to back problem calls of mostly annoyed and frustrated people who are already irritated by having to attempt to resolve their issue many times prior to the call they made once again.

I enjoyed my time at Zotec, and would work there again if asked. That said, there are issues, but nothing radically different than many other companies. 

For example- Training is really great, but practical application in a safe demo teaching site using read only data would be fantastic to learn the book, then do simulation exercises. This costs money, however, I know. 

The other thing is there is a significant number of daily fire drills generally drive by clients. That said, we fixed client problems all day everyday, but rare to never did those issues ever make it a permanent fix, or process improvement status. 

As far as my managers? They were focused and professional while being client driven. All good things. 

I would work there again if able. 

Zotec had potential to be the best.  Unfortunately, distractions from core business, and a nepotistic environment, built not on the job you do, but whether or not your related to any number of executives, or if a certain executive doesn't like you, have shattered the companies ability to stay focused.  In short, a company that could be great is held back by petty personal emotions.

This was not a good place to work. Stressful, underpaid, and work life balance is terrible! I have seen people CRY at there desk, many if times due to this job. There was favoritism and lack of respect! 

Work life balance, there isn’t one. There was no room to move up. When you bring problems to management, they could care less and pretend to care! You 0… ZERO PTO starting. And you only got 4hrs a paycheck. You got NO Vacation or Sick time. Just PTO 4hrs a paycheck!!! It was ridiculous if you got sick and needed to go to the Doctors, had an emergency!

The pay is low and pathetic, it was only when people started quitting did they even attempt to increase pay, per a former colleague there told me. And they lowballed them. 

This was the worst jobs I have ever worked and was thrilled to leave! And anyone wanting to work then, please think twice. 

I didn't work for this company long, they bought out the company that I worked for, for nearly 8 years. The time that I did spend with the company was not pleasant. It didn't seem that they cared about the employees or their work for the company. There were more worried about numbers then securing reliable and dependable employees. They fired all of the long term employees with higher pay and hired new unreliable employees for $10/hr that ended up quitting or getting fired weeks later. Management was horrible, the right hand didn't know what the left was doing and didn't care for that matter. They had blinders on and only did what they were told, you were encouraged to NOT go above and beyond and excel at your position. You were to only do what was asked of you, nothing more and nothing less.

Top Job Titles	Average Salary
Fund accountant 13 salaries reported	$28.00 per hour
Systems administrator 10 salaries reported	$28.00 per hour
Accounts receivable clerk 4 salaries reported	$16.30 per hour
Software engineer 3 salaries reported	$79,333 per year
Senior software engineer 3 salaries reported	$100,133 per year

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