salesperson

sales representative

retail sales associate

retail assistant manager

retail store manager

Zwilling J.A. Henckels

First thing in the morning: Check messages both on email and phone and prioritize on most important to respond to first. Most messages are responded to in less than an hour, but never over a day.

Contact my regional reps: Discuss opportunities for sales, and review best options to pursue. Give them advice on pricing, and set up appointments where i will assist in closing the sale.

Cold calling and follow up: Spend time contacting prospective large accounts and reach out to set up appointments. Referrals come from many sources including internet, business friends and collegues. Sometimes I simply make cold calls on businesses during my travels, shake hands, leave information that ultimately results in a follow up meeting.

Presentations: I always come prepared with literature and samples. Most meeting are exploratory to learn the needs of potentional accounts. We develope a relationship and engage. our objective is to build trust and transparentcy. Success in sales is centered around our ability to engage and develope the kind of relationship that doing business together becomes fun.

Management: I am blessed to have had some of the most knowledgeable and trained managers as mentors. To quote my current VP's inspiration of the day: "Why do you think they make windshields larger than rear view mirrors?" This was in response to some frustrations I was having, and of course it put a smile on my face to look for solutions for the future then dwell on the past.

Workplace culture: The most inportant part of my job as a manager, is inspiring others to be the best. I have always beleived that simple things like a written thank you acknowledging someone's contribution has amazing results. You can change the total envirornment by acknowleding everyone around you with a smile and thank you. I often hand out starbucks cards to those who have done an outstanding job. All this creates job satisfaction and loyalty.

Hardest part of the job: Knowing when to turn it off! When you work out of a home office, your work can easily become 24/7. I have spoken to many of my reps how they deal with it, and most tell me it is easier to take calls even on vacation, simply to resolve challenges quickly, rather than have them build up over a week. I love my job, but have learned to temper it with meditation, and swimming a few times a week. 

Most enjoyable part of the job: Changing a negative into a positive. There are always a crisis and drama in every job, but accepting it and taking responsiblity when something goes wrong, is the easiest way to turn a negative into a positive. There is a huge sense of satisfaction when a client ends up thanking me for handling something that would have upset the applecart had I not stepped in and found a solution.

Unfortunately, the experience as an employee at Zwilling has been fraught with significant challenges, which have negatively impacted both job satisfaction and overall performance. The following points outline the primary concerns:

Overwork and Lack of Work-Life Balance: The workload has been consistently excessive, with little regard for maintaining a reasonable work-life balance. This overburdening has led to frequent burnout and dissatisfaction among staff.

Inconsistent Management: There is a notable inconsistency in management practices. Direction and expectations often fluctuate without clear communication, leading to confusion and frustration among employees. (My MANAGER for the store however, has been great.)

Poor Treatment of Retail Workers: There is a troubling pattern of disregard and disrespect from higher-ups towards regular retail staff. This lack of consideration creates a demoralizing work environment where employees feel undervalued and disrespected.

Unprofessional Behavior by Management: On a particularly busy day, a higher-up left their dog unattended in the store, which resulted in a noticeable decline in customer traffic. This situation forced me to handle the dog despite my discomfort and allergies, which was both inconvenient and unprofessional.

Invasion of Privacy: The practice of frequently taking photos of employees for alleged "non-performance" during slow periods is invasive and demoralizing. It fails to acknowledge the natural ebb and flow of customer traffic and unfairly penalizes staff for circumstances beyond their control.

Conclusion:

Overall, the working conditions at Zwilling have been far from ideal. The combination of excessive workloads, inconsistent management, poor treatment from higher-ups, and intrusive monitoring has created a challenging and unsatisfactory work environment. It is crucial for management to address these issues to improve employee morale and performance.

Recommendations for Improvement:

Implement fair and consistent management practices.
Respect employees' personal time and provide a manageable workload.
Ensure professional conduct from all staff, including higher-ups.
Address privacy concerns related to surveillance and focus on constructive feedback rather than punitive measures.

I worked at Zwilling for 6 months.  I  already had experience in high-end cookware and knew and loved the product lines.  However, the management chose a very poor location for such a store and we had few to zero customers during the day.  Also, the location was not especially safe and most of the women working there did not want to close at night alone.   We knew other locations were getting more and better products and we felt we weren't given the tools to succeed.  Also, there was little useful communication with the corporate offices, who seem mainly concerned with opening other storefronts.

What is the best part of working at the company?
Great company! They allow you to be yourself and successful at the same time. 

What is the most stressful part about working at the company?
The travel and the long days can wear you down but you can take or schedule time off when you need it.  

What is the work environment and culture like at the company?
Corporate feel which I don't care for, but overall not a total Corporate work environment. 

What is a typical day like for you at the company?
Im on the national sales staff so I have to travel extensively.  My days are typically 11 hrs  a day for 10 days straight then two half days traveling to and from your gig. This year I work almost 9 months and made 90,000 so the money is there for those who want it.

Chef Instructor is a gig job as there is no "typical" day work depending on the monthly parties booked. 
Fortunately, we are all experienced Chefs as the Manager, who is a salesman, leads from the back where they are often unavailable.  
The hardest part of the job is executing recipes created by the Manager that are either culturally irrelevant, outdated, unbalanced or excessive.
I love working with fellow chefs. Despite this lack of solid leadership, the studio has a very supportive and food-loving culture. We laugh and have fun meeting clients and often exceed their expectations. 



alot of product knowledge with alot of products.   I am  there in a part time position. The store manager is awesome and the other associates are great.  The entire staff is easy to get along with and willing to help you learn.  The hardest part of the job is getting to understand all the products and how they differ from one brand to the next.  The most enjoyable part of the job is the associates and the manager and also the customers

I worked at the outlet location in Livermore. The store manager was amazing. Flexible, understanding, and appreciative. Unfortunately the pay was terrible and there was little incentive aside from a 50% discount, but things are so expensive it’s rarely used. I left due to my other job taking priority and wanting more time for life. But aside from awful pay, it’s a cool gig if higher end cookware if your jam. 

Job is easy as far as work load , the hardest part of the job is hours , these part time key holder positions are literally 16-24 per week , paid bi weekly at 18$ an hour … it’s so quiet at times , but like any business , every minute must be utilized to doing something , mostly scrubbing , dusting , organizing product …. Boohooo

They treat employees like an expendable number. There is absolutely no communication and fear for loss of employment drives the toxic culture. No empathy whatsoever and no accountability. I made a huge mistake and passing up other employers to give this company a shot. The product is a very good product. But the management is very disappointing, unorganized, and spiteful. Costco does business with this company which is very hard to believe. 

I have worked for several fortune 500 companys, and Zwilling JA Henckels is by far the best work envirornment to horn your skills. The German ethics are exhibited in all aspects of the job, from benefits that support all of the family to training to accountablity. 
It has been an honor working for the Zwilling Team over the past 11 years.

Top Job Titles	Average Salary
Salesperson 2 salaries reported	$19.39 per hour
Sales representative 13 salaries reported	$59,404 per year
Retail sales associate 91 salaries reported	$16.78 per hour
Retail assistant manager 75 salaries reported	$17.89 per hour
Retail store manager 17 salaries reported	$64,559 per year

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