sales representative

commissioner

outbound sales representative

landscape laborer

call representative

arrivia

They have a very nice building in a great area and a good selection of on-site amenities, though for everything they do right, they find a way to do two more things wrong. There are actually some great people who work at ICE, but unfortunately, the better they are at their jobs, the more likely they are to move on or be sent down the road since incompetent management doesn't appreciate competent employees showing them how to do things right.

ICE presents itself as a large, cutting edge company, but once on the inside the facade quickly shows through revealing a constant struggle to keep the wheels on - both financially and organizationally. This ongoing struggle comes at the expense of the company’s many employees who burnout as the deck is constantly reshuffled around them. In the words of the owners, "everybody is replaceable" and while that may be true, it isn't always in the best interest of the company, but that doesn't stop them from randomly cutting staff or moving people into roles they don't want or even remotely qualify for, but it's all part of their "let's try it and see what breaks" management style.

On the management/executive side of the business, it’s not unusual to have multiple bosses in a given year as they continue to try and fix their problems by hiring, firing and realigning people. This means pretty much any given week that you are dealing with multiple new team members, so it’s like starting over all the time as you try and get people up to speed. The overarching problems that they are trying to solve for come from the top. The husband and wife owners are very involved in the business and despite having built it from the ground up, they should have stepped back and let the revolving cast that make their senior executive team run things years ago as they have proven to be more detrimental to the business than anything else. They manage with emotions and not sound business logic which leads to the rather toxic environment employees attempt to succeed in. All told, unless you are related to the owners (and several employees are), your chances of succeeding long term in this organization are pretty slim which becomes especially clear as your review comes and goes without a second thought. Oh, and those large quarterly bonuses they promised? They never seem to actually come to fruition even though people knock their goals out of the park, they always find some arbitrary reason to not pay out in full (or at all). 

For those interested in the sales side of things, the story is similar, but perhaps not quite as chaotic as the owners themselves aren’t as hands on in this area, though it is overseen by a family member. The sales team is trained extensively in how to move product over the phone. While most of the travel products offered aren’t exactly a scam, the way they are presented isn’t always above board which leads to very high rescission rates and numerous of customer complaints. Commission formulas are routinely ‘adjusted’ or ‘realigned’ which ultimately means they are cut and sales people make less money. This leads to the exceedingly high (near 70%) turnover rates in sales which in the owner’s minds justifies full time recruiters bringing in the next batch of sales people and then multiple full time trainers to get them up to speed and on the floor selling. Ongoing commission reduction and high turnover rates coupled with leadership constantly trumpeting their breaking sales records makes for a very cynical workforce with unbelievably low morale.

All told, avoid this place at all costs unless you just want to get a short term gig that will give you a good stash of workplace horror stories that you can pull out as needed for years to come.

*WARNING* To anyone and everyone who may apply to work under this company.

Watch out for mistreatment of employees by the management staff especially by those who abuse their power and authority on you.

Watch out for management and supervisors not supporting agents on the floor but instead speak unprofessionally about how things should be handled during meetings or conferences - when it's obvious the agent(s) being spoken out against. Instead of not being properly assisted. 

Watch for this: there are agents there who maliciously lie and deceive HR reps. Just so they can get certain people out of the office. Which reflects poorly on HR and anyone else there.

Watch out for their payroll system messing up your paycheck BECAUSE ITS BOUND TO HAPPEN, at least ONCE TO SEVERAL TIMES IN A ROW. THEN YOU WON'T GET YOUR MONEY BACK. 

Watch out for unreliable, shady, and misleading supervisors/upper authorities who say they have your back but don't really. TRUE COLORS ALWAYS SHOW IN THE END.

Strong possibility of being laid off or fired when struggling to make sales. Everyone has a struggling month at least once.

Too much favoritism, bias, not enough CONCRETE understanding, not enough FAIRNESS on the floor or through management - employee and employee - employee partnerships when utilizing sales techniques past training period. You will need help even after training - strong fact. 

Strong possibility of being abandoned by management when you need THEM THE MOST ( AVOID YOU LIKE CRAZY).Selling product errors and payroll errors included.

Advice to you - ONLY people with skilled and Strong sales experience should work under this company. Unless you are very very confident. You have to know HOW TO SELL and KNOW HOW TO HANDLE PEOPLE WHO DONT WANT TO BE CONTACTED to buy. Even when managers and supervisors hand the best leads to certain agents. When they say no sales experience required....but it's not what they make it up to be (it's more so similar to them up-selling the job to you).

IF you see yourself struggling at all, leave this company. THEY WILL MESS YOU OVER IF YOU ARE NOT GOOD ENOUGH. Speaking from experience.

To add, I heard....a few employees got laid off/fired even after placing in their 2 week notice with this company? Something is wrong here!?!?!

Think and Choose carefully before joining this company. They (supervisors/ management) will choose to be unjust instead of abiding by the law cause it's easier for them to do. Even when it comes to what was mentioned before.

   Even though a select handful of agents are good at selling, keep in mind they are good because manager's and supervisor's have certain agents backs! But not everyone's! Keep away if you can!

Most of my day is spent on the phone with a script which doesn't work with my clientele. I've had over 20 scripts the entire time I've worked at ICE and they care not to read over the script over to make sure it makes comprehensive sense. Which you wonder the amount of time and effort to cut, past and mash up other scripts which have not work previously.
They have no loyalty to those have invested more than a year of their lives there, if you don't hit your numbers, they'll make you sweat until you either produce or they wont even fire you, just send you to another department to fail elsewhere.But I've seen people who have invested more than 3, 5 years, and they hold the door open for you to hike it out of there.
The turn over rate is horrendous for both employees and employers, I don't bother to learn anyone's names anymore except for my managers, which even for my managers and supervisors, I wont bother to be sociable with them until they've been able to stick out the job for more than six months.
There is opportunity for a lot of lateral movement, but its only because the company would rather have you waste time else where instead of letting you go to collect unemployment.
The company employs a point based system for any emergencies. Late, leave early, need to call in, sick, etc... you gather points and at 7, they penalize you for it. They dont allow you to apply for other positions and start breathing down your neck especially if you are not making numbers. 
But they don't view things comprehensively, such as when I had to take a week off of work because I caught pneumonia, from one of my last managers, no less, who had walking pneumonia. (he got my whole department sick). I got all the points for missing the days and they still took my pto for my days off. I couldn't transfer because of my points, and had my supervisor stressing me out despite HR having my doctors note.
All medical benefits are normal, the in office nurse office is not as convenient as you think it is, don't even expect to have good travel benefits from a travel agency. They don't encourage you to travel, in fact the way the company is set up everything is STACKED AGAINST you for learning the trade. Unless your okay with a cruise to nowhere, have fun selling your clientele that gem.And ps, pay for your own plane ticket.
Also the cafeteria food is mediocre at best and frankly over priced.

If you are used to working for a company that is very strict similar to warehouse status then you might be fine with this position.  Schedules rotate every 3 to 6 months depending upon company needs.  Hours per week were stated to be full time 40 hours year around however, company chooses to either add an overtime shift or eliminate hours with less than I weeks notice. Company uses the last two weeks of sales records for choosing shift lottery order for you to choose your shift out of the available shifts left, however if you were out ill or on vacation during those weeks depending upon your manager,  you may be dropped to lower performance status if they don't choose to use your previous sales week when you were working which may put you at the bottom of the list for shifts. You expected to complete customer service, sales, and outbound calls daily although they have a team for customer service and outbound service calls already.  Compensation changes happen within only a two weeks notice which may not be an actual raise. The only time comp changes happened the commission percentages were the only changes which were usually being lowered only one time did the hours increase after commission was lowered.  Strict attendance policy which doesn't take in account power or internet service difficulties when working remotely.  For example, a storm cut out both services, I emailed and called my manager about the issue and was told to contact attendance to call out. When you contact attendance,  attendance points will accumulate when could result in being fired or written up. Doctors Note or proof of outages will not eliminate attendance points either. 

At the job interview/orientation they sell you these dreams and calculate all these big numbers that would be appealing to anybody. They tell you that you make all this extra money with commission on top of your 10/hr wage(which is true) but it is very hard to achieve. You have to memorize this bogus script and they expect you to chase people around the store and get them to sign up for a "free vacation"(even when they say no), and hold you responsible for the results. They expect you to get 10 people to sign up within the hour. In reality, when people hear they can win a free 7 day vacation they don't trust it. You would be lucky if you get 5 people! I was scheduled on very slow days, during slow times to make it worst. I worked along side with my trainer who was very cool and down to earth. I preferred working with him because he understood that these tasks expected are not always possible. There were many times we've tried to opt someone who was opted by the other person before, making the job more difficult. Overall, the job benefits only those who are scheduled during the store's busy times, and those who won't mind hearing "no" or "not interested" more than 30 times a day. I'd personally would rather be paid by the hour for something I had control over.

It is very similar to a call center. Even though it is a travel agency most clients are booked online or through the amazing phone app that the company created.

Working with WMPH Vacations I learned to provide outstanding service to our clients in their Client Service Department. Working in the Quality Control Department I was taught to pay attention to details as there were new promotions and different vendors that we were always working with. It taught me how to keep different departments on the same page so that work flowed in an effective manner so that our clients would get a fantastic final product. 

Management was very hands on in training and in assisting with issues that may arise. The work culture was very close. There are functions outside of work to show appreciation for teams in the company. 

The hardest part of the job was before calls could be recorded because it led to misunderstandings that could not be verified. Now they have a new phone system that records all calls so that issue has been solved. 

The most enjoyable part was hearing back from clients that had an amazing vacation that we all made possible,

The office and amenities are wonderful. My supervisors and colleagues are great. However, the business ethics and the pay are driving agents to the edge. Many people I work with have been let go because it is so difficult to make the minimum revenue required to stay ($25k per month). There are very few agents who are making an income of more than $15,000 annually, which means most of us are forced to look for other work completely or find a second job. 99% of the customer base has been scammed or burned by agents and the company as a whole, which has tarnished future business. These issues are destructive to morale-you can catch someone crying or yelling at their phone every day! Overtime is not allowed and there is very little opportunity for increased success. Even my best month has hardly paid my rent. To be perfectly honest, ICE is a sinking ship. The company has lost the trust of its customers and its employees, it's only a matter of time before they're out of business.

Being home based and new to the industry, it was quite challenging.  I did not get the support I needed in the timely manner that I needed to be the best I could be at my job.  It was very stressful being in a call center environment when no one was able to help with my customer issues when needed, which caused me lots of time and money because it was a commissioned job and I had to continue to call customers back and not be able to take new calls because I couldn't complete the bookings I was already working on without a back up. But I had to stay available for new inbound calls and wasn't able to complete calls already in progress,  I had to work on my breaks and lunch to complete previous bookings that I was unable to understand and had to make my own decisions on how to solve problems and most of the time I created more problems which costed me more time and money because I had no support because of no back up. VERY STRESSFUL... Call center environment with call work time against me. Management was always worried about statistics more than customer service.

I wouldn't recommend this employer to members of my social circle or open members of the LGBT community. There was an environment of support/indifference at times for the utterance of some truly awful and hateful rhetoric beyond a passing opinion.

That said though, for those fortunate enough to work with the non-senior or management stuff in my vertical area (non-sales) would surely meet some great folks. My team was a well oiled machine and worked well together. 

Benefits were not bad despite a lot of HR disorganization. Amenities on site and vendor visits were great and, even if not there yet or sincere (who knows) they'd ask for feedback from customers and employees and it was clear efforts were made to benefit the business.

I didn't feel there were consistently expressed corporate values, and I'm skeptical about HR's objectivity. It was a job... Not the right place for everyone... And I'm glad I've moved on to a more relaxed environment continuing to do the type of work I enjoy with folks who can joke around but keep their crazy for the weekends.

A weird year... Definitely an experience.

Overall a fun, productive workplace with great employees. 
Upper management needs some work with how they manage.
They don't listen to employees, there is a problem with favoritism (I can only speak for my direct department and what I saw happening)
The company is growing fast and becoming more corporate, yet they don't have an HR department, which I felt became a problem. As an employee with complaints regarding managements unethical behavior I didn't have anyone I could go to confidentially. Overall I good company to work for, if they could just fix the issue with certain folks in management. Great co-workers, I enjoyed working with most my team. The hardest part of my job was witnessing behavior from my manger that was unfair, unethical and discouraging and realizing there was no one I could go to with concerns or complaints. We had a girl in the office who was an office assistant that we went to with HR related issues but she was not HR and was not qualified to take on HR issues.

Top Job Titles	Average Salary
Sales representative 9 salaries reported	$15.00 per hour
Commissioner 16 salaries reported	$16.94 per hour
Outbound sales representative 2 salaries reported	$15.00 per hour
Landscape laborer 3 salaries reported	$18.83 per hour
Call representative 4 salaries reported	$15.00 per hour

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